I-Firefox Community Forum

Dear Customer Service Team, I am writing to request a refund for my monthly subscription fee for the product Mozilla VPN, in accordance with your 30-day money-back guarantee. Unfortunately, the subscription (from 18th July 2026) did not meet my expectations, and I would therefore like to make use of this guarantee and cancel my membership. Could you please confirm the cancellation and process the refund to my original payment method at your earliest convenience? Thank you for your understanding and assistance.

Best regards, Lorenz Claus

When my computer starts up and launches Firefox, the window is small and requires me to click on the full screen button. Before this it was opening at half-screen. Before that it was opening at full screen, which is preferred. I cannot get it to open in full screen despite all of the suggestions from this community. It's super-annoying. Why is this happening? What is the fix?

I am a novice and have not modified any code, but have added the extensions Duck Duck Go, Last Pass, Facebook Container, and Clear Cache. I have used these extensions for years and the problem is new. My problem must be a setting because I have not lifted the hood of Firefox or the OS and tinkered with it. Nor do I want to.

Running Firefox 152.0.5 on Mac OS Tahoe 26.5.1,

For some reason my Mozilla VPN logged me out today, so when I attempted to log back in it keeps telling me unexpected error. Every single browser on my phone I tried to log in on it does not work

Earlier. I purchased the annual subscription for Mozila's VPN. But after finding out it impacted my browser's performance negatively, I tried to cancel it. It got cancelled. But I haven't been refunded yet, and noticed that the card number on the receipt is completely different than the one I used, in fact. None of my cards have the number shown.

My checking acct was hacked on GOOGLE EM yesterday- person charged a HP laptop to my checking account. Thankfully, my credit union alert phoned me to confirm this purchase and did not distribute the $1275 charge. I phoned them and they filed a fraud report and blocked my card. They advised I contact HP and 'CANCEL" this fraudulent charge. I phoned the number for HP on the email I received confirming my purchase and a second HP email saying my payment was declined. I was forwarded to their FRAUD dept, agent. Who took my name, phone and address. Then advised me that they cancelled the purchase and it had NOT been a completed bank transaction.

I am gettingHUNDREDS of spams daily. I used up the 5000 BLOCKS they allow over a year ago. SICK OF GOOGLE porn, fake US GOVT, and CASINO deposits as well as coming from all over the GLOBE into my email. I do send everone of the fake US GOVT email to Fraud report website I do report SPAM and also PHISHING on each one of these hundreds daily...soooooo tired of GOOGLE SHITMAIL! Please tell me safest email to use.

Also, 2nd request. Can you help me understand WHY even though I DO have my Firefox settings to save open tabs when I close or shut down, as well as to OPEN FIREFOX whenever I restart my computer...neither are working!

ALSO, 3rd request I have gmail set for email receivt onFirefox. and there are two areas to conduct a search FIREFOX in the center of the screen and of course the top line access to enter a search query...whenever I type in the FIREFOX Box to conduct a search it automatically goes to the upper entry box.

I am 79, a former educator, and have vg mental health still, YET, I HATE MORE AND MORE USING the computer and the cellphone, as there seems daily to be something that does not work and going to settings and reading each area to figure out what is wrong or why this happened is too difficult to read, to do, to recall withoug having to PRINT OUT EACH DIRECTION.

Yes, perhaps, I too have become a dinosaur and my mind is NOT calibrated to the CONSTANT UPDATES and changes demanded using new computer and phone technologies.

I thank GOD we do have people LIKE YOU TECHIES to try to help us GET IT RIGHT.

Marilyn Kissinger, M. Ed, retired 2009

So I have received a 90 day restriction from FB.Groups. I have been restricted from Meta/Facebook groups accused of Fraud and deception. I'm realizing this may be due to your VPN product. Is this likely? Have you seen comments from other users who were suddenly and without recourse restricted in this manner? Please advise. [edited email from community support forum]

I no longer use Mozilla VPN. Too many times I had to stop to visit sites and or delete and reload to get VPN to work. Please cancel my subscription. [edited from public] @centurylink.net Charles McFatter

Until recently we had the use of AI Overview when searching. That has disappeared. How do we turn it on again?

Email address currently is [edited email from community support forum]