I-Firefox Community Forum

Hi 🙂 This is a follow-up to https://support.mozilla.org/en-US/questions/1511440.

The problem is this: support.mozilla.org is a site intended for asking support questions, and it is very inconvenient not to be able to use extensions that assist with typing (notably Unicodify and Clippings).

i have 2 suggestions to do:

1) Let the user choose whether to keep extensions enabled (in which case support.mozilla.org is not privileged, the user cannot send "Troubleshooting Information", and there is no security vulnerability), or to send "Troubleshooting Information" (in which case extensions are disabled).

2) Review the design of support.mozilla.org in a way that a subdomain like ffinfos.support.mozilla.org is privileged instead of support.mozilla.org, Firefox sends "Troubleshooting Information" to ffinfos.support.mozilla.org, and extensions are enabled on support.mozilla.org but can never interact with data that Firefox would send to ffinfos.support.mozilla.org.

What do you think about this?

Hi Team,

In Firefox, the close button is only partially clickable and is not accessible on the right side. However, when I hover over it, a square background appears around the button. Could you please take a look?

Thank you

when i use Chrome or edge to access yahoo email I can write & edit. when using Firefox browser; I cannot write & edit/highlight/change text colours etc before sending. tried deleteing & re-installing Firefox . please help. Driving me crazy rsvp

I can't download some pdfs, notably my bank statements. I CAN download some pdfs. Eg, I can download my car manual (although it's a process of downloading it to my Google Drive). However, trying to download my bank statements, Firefox gives me no options at all, and, indeed, I get an error message. Yet I CAN download my bank statements using Google Chrome! I've carefully checked all my Firefox settings, but nothing seems to address this problem. I've spoken to my bank, and they don't know why I can't download them either. When I try to download the statements, I get a screen saying it can't give me a 'Preview' (see attached screenshot), but there's a 'Download button. When I click that I get a white screen with the 'error' message:

"No API key found in request. request_id: d52e0732a3d10a75b1ec58534845c15c"

(2nd attached screenshot.)

I have asked about this before on this forum, but to no avail.

Can you help me repair my FireFox Browser? The shortcut did not launch the browser. It stated that the file had moved or was no longer working. It still appears in my App folder but the only option is to uninstall it. I have a great deal of short cut tabs and all my stored passwords. How do I repair this? If I re-download Firefox will it access all of my stored information and preferences?

Today after i restarted my laptop (windows) and then I started firefox all the pinned and also the normal tabs were gone. I tried to follow different indications about restoring the previous session, but nothing showed up. All the tabs are gone.

As I need these tabs and this is obviously an issue of the software, PLEASE FIX THIS ASAP.

Is not possible that this happens every 1-2 months.

I am using Firefox on a LLinux Mint 22.3 - MATE 64-bit operating system.

Recently, I went to www.homedepot.com. The page did not fully load. It just kept trying to load the page. I waited for a few minutes and tried to do a search for an item I wanted. I got a message that indicated: "OOPs! some went wrong. Try refreshing the page."

I tried refreshing the page. I got the same situation. The page would only partially load and each time I did a search, I got the same "Opps!" message.

So, I went into setup and deleted my cache. This did not help. I also uninstalled Firefox and reinstalled it. That still did not help.

I started up Google Chrome. I went to the site and it worked just fine. So there is something wrong with Firefox.

This is a recurrent problem. I'm online with many tabs open, when all of a sudden they disappear and when I try to recover them by going in "history" [using the three lines at the top right of screen], and then selecting "recently closed tabs", and then try the "restore tabs", nothing happens! Previously, this had worked to offer me a way to reopen those tabs one-by-one, but now it doesn't restore anything. ALSO, I used to be able to shut down my computer, wait a few minutes, and then restart it, and would be offered a "restore session" option when the computer restarted, but that didn't happen today even after trying this twice.

I was once shown how to restore tabs by going up to the top right of the screen, but cannot remember how to do this. Can you please help me from loosing tabs, and my mind? Thanks.

Hello, I am trying to access the camera on a website (Unstop Quizverse) using Firefox on my Android device, but the camera is not turning on / detected properly. I have checked the site permissions, but the camera prompt is still not working. Could you please guide me on how to enable/fix camera access permissions for websites in Firefox Mobile? Thank you!

When trying to access my Tablo units via my.tablotv.com, the browser appears to see the units (or perhaps it is using prior access data, I don't know). But when selecting a Tablo unit to connect with, the result is a "continuing" message with the usual circle, but then nothing else-- neither the expected successful connection nor the usual "problem connecting" message when something is wrong. I can still access the units as usual using firefox on my Chromebook, which I presume hasn't updated Firefox the same way. These are the older Tablo units, not the different system they are selling now.

I'll attach a screenshot. I did try "repair"ing Firefox using the built in Windows functionality, but that didn't seem to change anything. I was thinking of trying to uninstall firefox and reinstall it, if you think that might work. Let me know if you have any suggestions. Stephen Hedges

It was working just fine, and suddenly it stopped working. I hadn't rebooted my computer for over a month, and accidentally popped the circuit breaker the computer was connected to, so it rebooted for the first time in a long time. No other issues except Firefox will not connect to the internet when Proton VPN is running, but Firefox works just fine when the VPN is turned off.

I updated to the latest version of Firefox, so I assume that's the same thing as reinstalling it.

Proton VPN allows you to do what they call "split tunneling", where some browsers are excluded from the VPN (Firefox) and other browsers are always behind the VPN (everything else). I use Firefox as a secondary backup browser when the VPN is a problem and I don't want to turn it off.

I ran the Firefox "Safe Mode" and that failed to connect as well. I don't think it's the VPN? But maybe?

Any help appreciated, and thanks in advance.

Dozens of reboots every day due to video seizures only with Firefox. Tab crashes causes those I am ordered to support to LOSE WORK. After a tab crash and restore the FF interface is frozen -- no type of input from peripherals possible. This is all supposed to be solved by Monday. If I am out of luck with FF -- just tell me. That's very simple. New machines, new OS and it's worse than under the legacy systems we support after moving up from Win 7 Pro.

While Using Youtube : from the starting page (that comes up with multiple Clips displayed), I attempt to do the following: By selecting Open Link in a new tab, or Open Link in Split View (So I can Watch a specific clip without loosing the original displayed clips on the starting "face Page") ...the selected Opened Link Immediately Becomes Greyed Out And Refuses to Play the the Clip. To watch that clip I must close the video clip that I selected to then return to the original opening page to then Move the pointer back over the smaller box-clip that I want to watch, leaving the pointer on that clip is the only way to watch the clip. This Just Started Happening Recently...... This is Happening Every time..... Apparently, if you want to watch ANY of the displayed clips from a Start "Face Page" you can Only watch by hovering the mouse pointer on that specific Small Box Clip on the starting page...I can't bookmark that page without selecting the page to another Face Page, which then looses the smaller multiple clips on the original face page that I started on.

gerald.r.vargas 4. Aug. 2026, 08:23 GMT-6 Hi, this morning for some reason all the tabs I had open couldn't been loaded. Refreshening the page didn't help either. So I decided to shut down and restart my laptop.

Unfortunately after restarting Firefox only one page and its tabs have been reloaded.  All the others were gone. 

After trying about:support and session:restore it didn't help either, because only the 4th of Aug. was available. Is there a possibility for a session restore from the 03rd of Aug? or the previous days? If anybody has an idea, how to do so, please let me know.

Many thanks, Gerald R. Vargas

Any search entry gets the following return:

Secure connection failed

an error occurred during he connection to oaik.lindantz.com SSLreceived a record that exceeded the maximum permissible length

error code SSL-eror-rxrecord-tooo-long

etc etc