Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

New tabs always crash

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your… (funda kabanzi)

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." And when I try to restore the page, it brings me back to that screen again. I couldn't even access Mozilla Support on my desktop to report this, I am on this site through my phone.

Asked by Caitlynn Jordan 3 izinyanga ezidlule

Answered by Paul 3 izinyanga ezidlule

  • Kusonjululiwe

Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (funda kabanzi)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Asked by cecchijac 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

the website blockclubchicago.org is blank on firefox, but not chrome. The website is included in the Enhanced Tracking Protection exception list.

the website blockclubchicago.org is blank on firefox, but not chrome. The website is included in the Enhanced Tracking Protection exception list. Why won't my firefox d… (funda kabanzi)

the website blockclubchicago.org is blank on firefox, but not chrome. The website is included in the Enhanced Tracking Protection exception list. Why won't my firefox display any pages from this website, but they are all visible on the chrome browser? Please try it on your desktop browsers.

Asked by mknoop 5 izinyanga ezidlule

Answered by Ed 5 izinyanga ezidlule

  • Kusonjululiwe

Firefox having problems with streams: This video is either unavailable or not supported in this browser. (Error #4000)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox,… (funda kabanzi)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Asked by probableUser 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

  • Kusonjululiwe

Want to remove or disable AI summarizer

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this re… (funda kabanzi)

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Asked by kj_23marigolds 2 izinyanga ezidlule

Answered by Paul 2 izinyanga ezidlule

  • Kusonjululiwe

"Expand sidebar on hover" option for vertical tabs resets scroll position when I have a lot of tabs

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it. … (funda kabanzi)

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it.

Issue: I have a lot of open tabs, and I'm usually working with the ones at the bottom of the list. When the bar minimizes the scroll position resets back to the beginning. So, every time I want to select a tab, I have to scroll back down, which makes this feature very hard to use.

Expected behavior: After the vertical bar minimizes, and I hover again, it should keep the scroll position.

Asked by razzvy20 5 izinyanga ezidlule

Answered by razzvy20 4 izinyanga ezidlule

  • Kusonjululiwe

Missing Group Tabs

Hello. I love the feature. I didn't know it was a new feature because I started using Firefox around April. I saved my group tabs, very happy about it. Then I close and s… (funda kabanzi)

Hello. I love the feature. I didn't know it was a new feature because I started using Firefox around April. I saved my group tabs, very happy about it. Then I close and save it, then I opened it again, it was great!

I am a student, I use my group tab to add the tabs that have the resources that I need to, and would also like to study for more knowledge and for my next school year.

There was no problem at that whole time. In April 21, there was no problem until April 22, 23 no problem. But I forgot my charger at that time, because I was at my mothers house. Then I wait for weeks for my charger to come back, about 2 weeks for my laptop to revive there in my grandparent's house.

When I got my charger, and opened firefox. Wait, but at first when I opened firefox, it showed me that there is a new update, an update about tab groups that I already now. I looked at my group tabs, and they are not there anymore.

What should I do to get them back.

Asked by Allyson Marie Vicera 5 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 5 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Slow initial loading of streams on Twitch starting with Firefox 138.0 and newer

When I open any stream, it takes about 2.5 seconds from the start of the page loading to the appearance of the stream image and playback. For comparison, in version 137 i… (funda kabanzi)

When I open any stream, it takes about 2.5 seconds from the start of the page loading to the appearance of the stream image and playback. For comparison, in version 137 it took about 1.0 seconds.

I tried to launch the browser (Firefox 138.0.1) in troubleshooting mode, and also created a new profile, but the problem remained.

I also downloaded portable versions: 137.0.1 - everything is fine. 138.0 and 140.0a1 - slow loading.

I also have Zen Browser installed (the latest version is based on 138.0.1) - everything is fine.

- Translated via Google Translate.

Asked by BodyulCG 6 izinyanga ezidlule

Answered by BodyulCG 5 izinyanga ezidlule

  • Kusonjululiwe

Memory Leak (MacOS)

I have Firefox (always updated to the latest version) and I have noticed a memory leak that EATS up RAM. I have 1 tab open, playing a set spotify playlist. within 24 hour… (funda kabanzi)

I have Firefox (always updated to the latest version) and I have noticed a memory leak that EATS up RAM. I have 1 tab open, playing a set spotify playlist. within 24 hours of rebooting the machine, Firefox has swallowed 7gb of my Memory as shown in Activity Monitor/Memory Pressure. I've been having this issue for some time, updates to MACos make no difference either. NO other program does this. I've tested the same playlist in other browsers, Chrome, Safari, uses 1gb, brave/opera uses less than 500mb and they've been open for over a week. This memory leak is a bug in Firefox. I've seen it before (other software, mainly on Windows) but never like this on a Mac......How do I escalate this?

Asked by abjacobs 1 inyanga edlule

Answered by Mark 1 inyanga edlule

  • Kusonjululiwe

Search Bookmarks in Bookmarks no longer works

Hello. Today I updated Firefox to Version 138.0.3 64 bit and I have found that the Search Bookmarks in Bookmarks no longer works where as in Version 138.0.1 it did. I hav… (funda kabanzi)

Hello. Today I updated Firefox to Version 138.0.3 64 bit and I have found that the Search Bookmarks in Bookmarks no longer works where as in Version 138.0.1 it did. I have done a Refresh and it still does not work. I was wondering if anyone else is experiencing this problem. Is this a bug or something new with the current update. Could someone tell me how to solve this a using the Search Bookmarks function was a big help. Thank you.

Respectfully, Don

Asked by new_aged2perfection 5 izinyanga ezidlule

Answered by new_aged2perfection 5 izinyanga ezidlule

  • Kusonjululiwe

Nefarious notifications via Mozilla or at least pruportedly from Mozilla.

Running Windows 11. Receiving notifications from Firefox that indicate system warnings and viruses found. I have run several scans using Norton and there are no viruses… (funda kabanzi)

Running Windows 11. Receiving notifications from Firefox that indicate system warnings and viruses found. I have run several scans using Norton and there are no viruses. This notification is enticing me to click to remove the errors, which seems to clearly be a phishing scam, but I have never seen this as a notification from my browser as opposed to an email. When I try an option to "disable notifications", Norton blocks it due to it being identified as a dangerous "blacklist URL". I can't find a mozilla setting to block this.

The URL is long but what I can see is the following. via d3nt17anaffc73eqftbg.owx-adguard.pro

Asked by jrwyatts 3 emasontweni adlule

Answered by jscher2000 - Support Volunteer 3 emasontweni adlule

  • Kusonjululiwe

bookmarks and history

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem"… (funda kabanzi)

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem".

How do I resolve this problem?

Asked by gcotterl 1 isonto elidlule

Answered by Agent virtuel 1 isonto elidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Gmail file attachments

Hi, apologies I'm not very computer-literate, but my gmail has stopped allowing attachments such as images or files (just keeps saying attachments failed). I cleared a lo… (funda kabanzi)

Hi, apologies I'm not very computer-literate, but my gmail has stopped allowing attachments such as images or files (just keeps saying attachments failed). I cleared a lot of old (large) emails from my email account and freed up a lot of space - but I still can't add attachments. I've checked Firefox and it's up to date - as are my ad blockers. Is there something else I can do like deleting Firefox and then reinstalling it to see if this helps - the problem is definitely when using Firefox (and not Chrome) as my browser.

Asked by brian.mclaughlin 1 unyaka odlule

Answered by brian.mclaughlin 1 unyaka odlule