Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (funda kabanzi)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

Asked by john508robinson 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

browser.startup.homepage

When I open Firefox, I receive the following: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/b… (funda kabanzi)

When I open Firefox, I receive the following: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties. I have seen the help that suggest I go to "about:config" and the browser.startup.homepage, which I have done. But the suggestion doesn't state what I should do once there. What do I do to the browser.startup.homepage?

Asked by rand9149 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Frequent Crashes - Follow-up

I received the following information from one of your team: Frequent Firefox Crashes cor-el Jul 20, 2020, 5:44:39 PM OK, I found one crash report from Firefox 78.0.2.… (funda kabanzi)

I received the following information from one of your team: Frequent Firefox Crashes

cor-el Jul 20, 2020, 5:44:39 PM OK, I found one crash report from Firefox 78.0.2. • Firefox 78.0.2 Crash Report [@ RtlSizeHeap | NS_FaultTolerantHeap::APIHook_RtlFreeHeap ] bp-2544f95b-926b-4b8f-b0e1-6c9740200720 This crash report looks like related to the Windows block list for injected DLLs. Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. • https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Since I am totally blind, I cannot run the computer in SAFE MODE because I won't have speech and screen reader to guide me through it. I do not have any sighted help at my beck and call to "mouse" things through for me. Perhaps when this social-distancing stuff relaxes a bit so that I can have someone from the Best Buy Geek Squad come here, that person might be able to go further in troubleshooting the crashes. IN THE MEANTIME, I'll have to GIVE UP ON FIREFOX and use another browser. In doing that, I mention again that THE CRASHES DO NOT OCCUR IN GOOGLE CHROME, BUT THEY DO IN FIREFOX! So for now, at least, I have to conclude that there is a Firefox issue which I won't be able to troubleshoot further unless I can get sighted help. Also, I note that running in SAFE MODE is a "testing process" on which I would have to somehow get back to the screen that caused the crashes. Most of the time, these crashes seem to be happening when I am trying to finalize a purchase and pay for an item. For now, at least, I AM STUMPED AND, QUITE RELUCTANTLY, GIVING UP ON FIREFOX FOR NOW, though I remain open to any further suggestions which I could carry out without sighted assistance.

Asked by Dave 1 unyaka odlule

Last reply by the-edmeister 1 unyaka odlule

  • Okugcinwe kunqolobane

Master Password

I have just set up a Master Password on my iMac as I am concerned that anyone opening Firefox on my computer has access to my passwords. But it only worked once and now d… (funda kabanzi)

I have just set up a Master Password on my iMac as I am concerned that anyone opening Firefox on my computer has access to my passwords. But it only worked once and now does not work even though I thought I was being careful to record the new password. How can I reset it or recover it or cancel it? I can still see logins and passwords on my iPad but concerned that the master password will sync with my iMac and not sure how to stop this. My iMac is 2009 and running OS X El Capitan (10.11.6)

Asked by Bruce 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

New version of Firefox not comaptible with lap top

Hi I support young people ( aged 7-11) with Dyslexia. they all use Firefox to log in to their lessons. It automatically recognises them and it is a system they are famili… (funda kabanzi)

Hi I support young people ( aged 7-11) with Dyslexia. they all use Firefox to log in to their lessons. It automatically recognises them and it is a system they are familiar with. All of the lap tops up grade to the latest system automatically. One of them does not work on the new version. The students get a message which says version 78.0.2 is not compatible with 78.0.1 It is a Windows system. This is really distressing for the students using this lap top. They blame themselves for the problems and itis having an affect on their confidence. Can I revert it back to the older version ? and if so how? I really would appreciate some help as my wee students are upset and i don't know how to help.

Caroline

Asked by farquhar52 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Adblocker Extensio

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the rece… (funda kabanzi)

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the recent updates to FF, it no longer works. What do we need to add or do in order for the MSI to continue to work?

Asked by devops2 1 unyaka odlule

Last reply by TyDraniu 1 unyaka odlule

  • Okugcinwe kunqolobane

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (funda kabanzi)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Asked by 029gautam 1 unyaka odlule

Last reply by Wesley Branton 1 unyaka odlule

  • Okugcinwe kunqolobane

Password change

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com>… (funda kabanzi)

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com> with links but unfortunately the link and as a matter of fact the whole email is kind of broken, the link the i was provided was sending me to the the firefox accounts page and it says "Bad Request" Invalid parameter:ui, i can't log in, i cant change passwords, i tried multiple times but no solutions so far. tried refreshing, tried copying the link manually, something is missing.

Asked by Denis 1 unyaka odlule

Last reply by Roland Tanglao 1 unyaka odlule

  • Okugcinwe kunqolobane

My Firefox Browser Is Being Accessed Remotely and cetain formerly secure websites are changed to insecure. I need help in securing my MAC IOS

A group of experienced hackers have made my devices their target. They continue to remove any security I try to place on my computer, i.e., downloading developer apps wh… (funda kabanzi)

A group of experienced hackers have made my devices their target. They continue to remove any security I try to place on my computer, i.e., downloading developer apps which allow them to administer the computer and devices.

They have maliciously targeted my business and sabotaged a lot of my apps so that they will not work. Going to the "Authorities" is a waste of time. so I will not discuss this.

I need help in tracing the street trash thugs who continue to access my computer, place malicious malware and worms on my computer so that it will not function at his required level, and replacing bonafide adds with fake apps so that they can control and conduct surveillance on all of my Apple Devices.

I have reported this problem to Apple and they are worthless. Not enough training, and the service is inferior.

I need upper level technical support to identify how they are manipulating my browsers so that they provide absolutely no security.

Malwarebytes is manipulated, Avast as well, and they have downloaded an app that allow them to share my screen and collect all of my passwords as they are individually entered.

Asked by WANNAKNOW2020 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Follow-Up on my Crash Issue with Screen Reader

Here is the background information so you know a bit about this ongoing troubleshooting project: Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM It sounds like… (funda kabanzi)

Here is the background information so you know a bit about this ongoing troubleshooting project:

Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM

It sounds like a double-whammy of a Firefox issue and then an additional Windows issue where you can't run accessibility settings in Windows Safe Mode? Looking into the bug that this is potentially attached to I found this information ( https://bugzilla.mozilla.org/show_bug.cgi?id=1652912 ) : Having NS_FaultTolerantHeap::APIHook_RtlFreeHeap in the crashing stack means Fault Tolerant Heap (= FTH) has been enabled for firefox.exe. FTH is automatically activated when Windows OS detects some heap-related issue which it thinks can be mitigated by FTH such as double free. This crash means Firefox crashed due to some heap related issue earlier, which enabled FTH, but probably FTH was not be able to mitigate the heap issue. First of all, can you check FTH is activated for firefox.exe through event viewer? 1. Open Event Viewer from Start menu (or, run eventvwr from command prompt) 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational 3. If FTH is activated for firefox.exe, you'll find Event ID 1003 as the attached screenshot. If FTH is activated, instead of looking into this crash, we need to investigate the original heap issue without FTH. You can disable FTH by stopping Diagnostic Policy Service. Can you do the following steps to send us a crash report without FTH? 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service This may be caused by a third-party application. Given that 99.26% of the crashes of this signature involves AccessibleHandler.dll, do you use a screen reader or some accessibility related application? If it is related to a screen reader, you may have to use Chrome for the time being until you can get more assistance :(

You gave me this instruction: 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational Two issues I had: On a screen reader, I have no idea which is "left column" and "right column" since to a large extent a screen reader is rather "divorced" from the physical layout that sighted people see on the screen (I am totally blind and don't even have a monitor nor mouse running on this machine). Then, I found application and services log... but I did not find anywhere Microsoft > Windows > Fault-Tolerant-Heap > Operational I had Microsoft > and several things with Windows but nothing about fault tolerance. When I went on to your second request: 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service

When I did step 2 as Administrator as you asked, I got the error message that Windows cannot find "net stop dps . I tried the command both with and without the quotation marks and got the same error message. Please remember that the Windows 10 on my computer is the HOME version, not the Windows PROFESSIONAL VERSION with all the security stuff found on that version and used in office environments. From a practical standpoint, unless you folk have another suggestion, it appears that i will likely have to GIVE UP ON FIREFOX (remembering from your message that most of these particular crashes result from an issue with Firefox working with screen readers) until a time comes when Firefox might be updated to resolve issues between Firefox and screen readers. I believe I will contact Vispero, the publisher of JAWS, to let them know about the problem I am having with all these crashes in the current version of Firefox. Of course, I am open to try any other suggestions to further diagnose the problem, if I can carry them out with speech and NO SIGHTED HELP.

Asked by Dave 1 unyaka odlule

Last reply by the-edmeister 1 unyaka odlule

  • Okugcinwe kunqolobane

Pop-up Windows Security

Please check my attachment. Since I have update my mozila browser, I found this issue. Suddenly, windows ask password. I just want to stop this, very interpreting. Should… (funda kabanzi)

Please check my attachment. Since I have update my mozila browser, I found this issue. Suddenly, windows ask password. I just want to stop this, very interpreting. Should I remove and download again?

Asked by Swet Kamal 1 unyaka odlule

Last reply by Roland Tanglao 1 unyaka odlule