I-Firefox Isithangami Sokwesekwa

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

I tried clearing cache and temp files. I tried a new profile. I tried a fresh install without logging in on account. Tried disabling all addons, running in safemode and incognito. Nothing works.

When opening in Chrome, it works as always. Same computer.

Since a couple days ago I cannot Copy anything in Firefox. Be it with CTRL+C or RightClick>copy. I can paste juste fine, and it works on any other app and browser I own. I tried to restart in safe mode (no add-on) but the issue persists. I ended up resetting firefox and it solved the issue... For a couple hours.. then it came back and I can't copy anymore. I did check that I was using the latest version of Firefox windows. I only have two add-ons, but since in safe mode it still doesn't work I'm not sure it's related to that. I also checked that Firefox was allowed in the firewall (I don't know why that would help but a forum said to check that).

Thank you for your assistance:)

I just downloaded the new Firefox and replaced the old application. All my bookmarks are gone. When I go to Manage and Restore, it tells me to choose a file but I don't seem to have the file on my computer. Under library>application support there is no Firefox folder. There is a Mozilla folder, but the only thing in it is the "extensions" folder with one file. I have a backup of my full computer on a hard drive from before the download, but I can't seem to find a file there either. I don't think I ever specifically asked my computer to save the Bookmarks. Does it auto save in the application? Is there a way to restore the prior version of Firefox on my computer?

I have a very good PC (5800X3D, 7900XT, 32GB DDR4 3600), but Firefox (either the normal, canary and nightly version) can't play smoothly any 4K video (like the Borderlands trailer: https://www.youtube.com/watch?v=lU_NKNZljoQ ). 1440 and lower resolutions are fine, as are 4K videos on Chrome and Edge. FWIW, my CPU during 4K playback is barely used (1-2%), and my GPU's video codec (VCE) is used by around a third. Disabling HW accel makes things better, as it still stutters but it's (barely) passable. I already tried creating a new profile, but still it's the same.

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. Before that all working fine. I have already tried the troubleshooting steps from here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, Still no luck! Edition Windows 11 Home Single Language Version 22H2 OS build 22621.2506

Note:Whenever i switch to mobile hot spot i have to restart laptop to make Firefox work.

Is there any permanent solution for this problem?

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct profile as I checked the dates and also double checked it against a backup I made 2 weeks ago.

Have included an image of my 'more troubleshooting information' details - I'm sure this is supposed to have more data on the page?

If there is no way to recover my hisotry and bookmarks, I see there in my profile folder is a 'bookmarksbackup' folder which contains .jsonlz4 files, one of which was saved on the 21st March 2024. I know book marks are .json files, can anyone tell me how to turn a .jsonlz4 file to a .json?

[Oh, I pressed to add here my 'troubleshooting information' as directed by this forum page and it said it couldn't automatically do it, and when I pressed 'manual', it opened that over this page and so when I pressed 'back' it had naturally deleted this post so I've had to retype everything from memory, thanks so much Mozilla for that. How about a warning that this will happen?]

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

I installed one of the ad blockers, I can't remember which one. It's given me so much trouble that I thought to disable or delete it. I deleted the little icon ( a stop sign) that shows up on the far right of one of the menu bars (don't know the name of that bar but here it's the second one down). But websites still complain that I have an ad blocker. I've gone to 'add-ons and themes' but I can't find it. BTW, what's the difference between an add-on, a plug-in and an extension? Which one of those are ad blockers? How can I see and then delete whichever blocker I still have? Without the icon I can't even disable it for individual sites.

Synced Tabs from other device did show till yesterday but no longer showing

It just says "connect another device"

My other device had to be 'factory reset' but that was some time ago (nearly a month) and the tabs from it were still showing till yesterday in my main device, Now they've disappeared, is there a way to get those tabs back??

I read somewhere that those tabs are maybe on the Firefox server, is there a way to access those???

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

Hello,

I upgraded my FireFox to the latest version 88.0 today, and noticed some changes on right click menu. In the old version, the keyboard shortcut key is a to copy a link, but now it was changed to L. That is really inconvenient. As you know, when you right click a link using the mouse, your right hand is still holding the mouse, and not easy to press the letter L on the keyboard.

The old menu option is "Copy Link Locaton", but the new one is "Copy Link".

Is it possible to customize the keyboard shortcut of right click menu, please?

Thank you! Brian

I have two PDFs that I designed and uploaded to our website, but the headline in both displays with clipped characters in Firefox. Different fonts were used in both and the issue is the same. I even tried adding more tracking then re-uploading, the issue persists.

I checked in other browsers and the text displays as intended. The attached screenshots show the issue in Firefox, compared to how it should look (viewed in Chrome).

It's only this one line of text that is affected and I don't know why.

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Firefox does not print the right edge of web pages that are made in landscape mode.

I set FF to "Fit to page width" but it does not print the right edge. It's cut off.

And there is no Orientation option available. Not sure if that has any significance because it supposed to "Fit to page width" anyway.

What's the work around to fix this?

I just reinstalled my operative system, and with that my Firefox settings got reset. I know there is an entry in about:config to prevent ads from opening new tabs and pop ups without authorization, even from legit websites like the login pop-up windows when doing a sign in in Google, in those cases to allow the windows it's needed to click on the lock icon next to the URL bar and allow it from there. The problem is that I don't remember the name of that setting and I have spend an hour looking for it on Google.