I-Firefox Isithangami Sokwesekwa

Crash ID: bp-52b6c63a-8801-4d8d-a40b-397842151219 Crash ID: bp-ac0291ec-d672-49c8-b873-0adcc2151219

I could list a dozen more crash ID's

After updating to 43.0.1 and rebooting the computer firefox now crashes when launched.

I uinstalled, ran a registry cleaner (CC cleaner), downloaded a new installer, ran it, shut down the computer. Turned it on.

Same problem: I start firefox, it looks like its going to work and than within seconds of it getting to the default homepage it crashes and wants to send a report. Rinse and repeat, there's nothing else it will do but crash even with a fresh install.

OS: Windows vista 64, all current updates (dec 19, 2015) running norton360 (fully up to date) for antivirus.

Tried to use the automatically add (troublshooting information) on this support page: launched firefox in safemode; still crashed upon launching. new Crash ID: bp-ed56d903-e243-4996-a295-4100c2151219

Been using firefox on this computer for almost 10 years without major problems (the occasional flash crash, etc) until now.

AdapterDeviceID: 0x2e32 AdapterDriverVersion: 6.14.10.5215 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 2465861632 AvailablePhysicalMemory: 918405120 AvailableVirtualMemory: 1837780992 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 268566528 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1450865966 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. InstallTime: 1450863682 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2e32, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.10.5215

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 908 StartupTime: 1450865960 SystemMemoryUsePercentage: 56 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2013,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":3000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2007,"locale":"it-IT"},"hdd":{"profile":{"model":"ST3500630AS","revision":"3.AAD"},"binary":{"model":"ST3500630AS","revision":"3.AAD"},"system":{"model":"ST3500630AS","revision":"3.AAD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) G41 Express Chipset","vendorID":"0x8086","deviceID":"0x2e32","subsysID":"00000000","RAM":null,"driver":"igxprd32","driverVersion":"6.14.10.5215","driverDate":"1-12-2010","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16792},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Il tema predefinito.","name":"Tema predefinito","userDisabled":false,"appDisabled":false,"version":"43.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16792,"updateDay":16792},"activePlugins":[{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13983},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Google Update","version":"1.3.21.123","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":15603},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14089},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"Java(TM) Platform SE 8 U45","version":"11.45.2.14","description":"Next Generation Java Plug-in 11.45.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_45","application/x-java-bean;jpi-version=1.8.0_45","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.45.2","application/x-java-applet;javafx=8.0.45"],"updateDay":16552},{"name":"Java Deployment Toolkit 8.0.450.14","version":"11.45.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16552},{"name":"Google Earth Plugin","version":"6.1.0.5001","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":15264},{"name":"Shockwave for Director","version":"12.2.2.172","description":"Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16758},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16792}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 3509485568 TotalPhysicalMemory: 2110828544 TotalVirtualMemory: 2147352576 URL: about:blank Vendor: Mozilla Version: 43.0.1 Winsock_LSP: NVIDIA App Filter over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : %SYSTEMROOT%\system32\nvappfilter.dll

NVIDIA App Filter over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : %SYSTEMROOT%\system32\nvappfilter.dll 
NVIDIA App Filter over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : %SYSTEMROOT%\system32\nvappfilter.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
NVIDIA App Filter : 2 : 1 : %SYSTEMROOT%\system32\nvappfilter.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BDA5E273-5287-4C4E-B43F-A59ECBDA78F1}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll

always after open firefox it crashes without open a link or an other programm or so. with 39.0 it was ok. The problem is with 43.01 an i can not go back.

has somone an idea?

I keep getting "Mozilla Crash Report", even in safe mode, and it also says it had a trouble reporting. Chrome and IE work fine. I manually captured Report:

AdapterDeviceID: 0x0640 AdapterDriverVersion: 6.14.11.9745 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de AvailablePageFile: 4737974272 AvailablePhysicalMemory: 2654859264 AvailableVirtualMemory: 1833701376 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 58851328 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1451933092 EMCheckCompatibility: true Email: Zax1028@yahoo.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1451931557 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0640, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.9745

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 810 StartupTime: 1451933069 SystemMemoryUsePercentage: 23 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3326,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":16,"model":2,"stepping":3,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":2511,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2010,"locale":"en-US"},"hdd":{"profile":{"model":"ST3320418AS","revision":"CC37"},"binary":{"model":"ST3320418AS","revision":"CC37"},"system":{"model":"ST3320418AS","revision":"CC37"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce 9500 GT","vendorID":"0x10de","deviceID":"0x0640","subsysID":"00000000","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.11.9745","driverDate":"4-3-2010","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16804},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13983},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Java(TM) Platform SE 7 U71","version":"10.71.2.14","description":"Next Generation Java Plug-in 10.71.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.7.0_71","application/x-java-bean;jpi-version=1.7.0_71","application/x-java-vm-npruntime","application/x-java-applet;deploy=10.71.2","application/x-java-applet;javafx=2.2.71"],"updateDay":16375},{"name":"Java Deployment Toolkit 7.0.710.14","version":"10.71.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16375},{"name":"Shockwave for Director","version":"11.5.6.606","description":"Adobe Shockwave for Director Netscape plug-in, version 11.5","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":14627},{"name":"Shockwave for Director","version":"11.6.5.635","description":"Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":15526},{"name":"Shockwave Flash","version":"19.0.0.226","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16726}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5462888448 TotalPhysicalMemory: 3488002048 TotalVirtualMemory: 2147352576 URL: about:preferences Vendor: Mozilla Version: 43.0.1 Winsock_LSP: NVIDIA App Filter over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : %SYSTEMROOT%\system32\nvappfilter.dll

NVIDIA App Filter over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : %SYSTEMROOT%\system32\nvappfilter.dll 
NVIDIA App Filter over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : %SYSTEMROOT%\system32\nvappfilter.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D13768E-4115-4984-84CA-657EAAEA52BF}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D13768E-4115-4984-84CA-657EAAEA52BF}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{51E428DD-606F-42CE-9B22-254F19E5EDBA}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{51E428DD-606F-42CE-9B22-254F19E5EDBA}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E9F5B66-D0E9-45DB-AB24-D554EB29163E}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E9F5B66-D0E9-45DB-AB24-D554EB29163E}] DATAGRAM 5 : 2 : 2 :

Hello there, at my work PC crashes Firefox permanently . there is always the starting crash message . even in safe mode, it can not be opened . Thank you and best regards

Daniel Stock