Firefox even in safe mode unresponsive to some websites

I don't know when it started (quite awhile), but when I go to some websites even in FF safe mode, I wait a long time but get nothing displayed and it stops spinning/waiti… (funda kabanzi)

I don't know when it started (quite awhile), but when I go to some websites even in FF safe mode, I wait a long time but get nothing displayed and it stops spinning/waiting (the circle arrow upper left stops). Occasionally when I reload, it comes up but usually it doesn't. Other websites it works fine.

In fact, if I browse to some websites, sit and wait awhile, then go to chrome or edge, type in the same website, the page displays even while FF is sitting there waiting.

ebay.com seems to work great, but for instance this morning, this one doesn't: https://www.crowdpac.com/news/741938 but sometimes this works: https://www.crowdpac.com then try it again (refresh) and it never responds.

And in fact, I'm using Edge to submit this question because when I browsed to https://support.mozilla.org/en-US/questions/new/desktop#search in Firefox/Safe and clicked on the Sign-In/Up button, nothing happened. With Edge it worked fine and I'm able to type this in.

Asked by Paul Kinzelman 1 isonto elidlule

Last reply by Paul Kinzelman 17 amahora adlule

PDF download link has disappeared from banking website - Firefox only

Firefox 117.0.1 (64 bit) Build 20230912013654 Windows 10 Home - Version 22H2 OS build 19045.3448 The link to download my Sears credit card statement in pdf form has disap… (funda kabanzi)

Firefox 117.0.1 (64 bit) Build 20230912013654 Windows 10 Home - Version 22H2 OS build 19045.3448 The link to download my Sears credit card statement in pdf form has disappeared when accessing the website (https://citiretailservices.citibankonline.com) with Firefox. It still appears and works normally when the website is accessed with Chrome. I have the uBlock Origin extension installed on Firefox, but it is disabled on the Sears website. Screencaps attached.

Asked by jimcarter1 2 ezinsukwini ezidlule

Last reply by jimcarter1 11 amahora adlule

Crash at startup up, but only for 1 of 2 Users (NTDLL error)

After update to 115.2.1, FF crashes at startup for one User, but not the other. FF Safe Mode also crashes (SHIFT key). I tried running the 115.2.1 install on the problem … (funda kabanzi)

After update to 115.2.1, FF crashes at startup for one User, but not the other. FF Safe Mode also crashes (SHIFT key). I tried running the 115.2.1 install on the problem User, but it also crashes right after completion. The second user is handicapped, so I have yet to try to uninstall/reinstall because FF runs on her User and I hate to screw things up so that she is locked out.

      • JUST NOTED - Chrome also crashes with same NTDLL error (same DLL version number). Did the FF update do something with the NTDLL file?

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	115.2.1.8655
 Application Timestamp:	64ffdc5f
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.2.9200.17581
 Fault Module Timestamp:	5644f0f7
 Exception Code:	c000010a
 Exception Offset:	00000000000e1e80
 OS Version:	6.2.9200.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	ac05
 Additional Information 2:	ac0507478d1c5bd693cfc4fe3987e900
 Additional Information 3:	ac05
 Additional Information 4:	ac0507478d1c5bd693cfc4fe3987e900

Asked by cowdery 4 ezinsukwini ezidlule

Last reply by cowdery 3 ezinsukwini ezidlule

Sync mozila

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my window… (funda kabanzi)

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

Asked by sadegh08593 3 ezinsukwini ezidlule

Last reply by sadegh08593 2 ezinsukwini ezidlule

How can cache audio/video files from mozilla-temp-files for offline use?

Hello everyone, to archieve some good old games, I use an special version of Firefox. Firefox (MyPal): 29.2.0, with Adobe Flash preinstalled, Disk-Cache For most game… (funda kabanzi)

Hello everyone,

to archieve some good old games, I use an special version of Firefox. Firefox (MyPal): 29.2.0, with Adobe Flash preinstalled, Disk-Cache

For most games it will suffice: After loading all content online, it will be available offline too. But... some audio/video files will be saved in memory cache - %temp%\mozilla-temp-files\*[random-auffix] - instead of in disk cache. After closing session they get deleted and after restart they are saved again, with another suffix.

Sample file: http://arcaneonlinegame.epizy.com/Arcane/frames_files/midi/Ophelia's Journal.mp3 that is shipped with http://arcaneonlinegame.epizy.com/Arcane/Arcane.htm

How can I tell Firefox to permanent save streamed audio/video files, like Firefox does with everything else? In the end the music should play if I open the browser offline too.

Thank you in advance for your help. Drago

Asked by drago-yoshisabel 4 ezinsukwini ezidlule

Last reply by drago-yoshisabel 3 ezinsukwini ezidlule

search engine on new tab

I want my search engine to show on new tabs instead of using the address bar (a very inefficient way to do a search, frankly). For now I either have to use firefox or cli… (funda kabanzi)

I want my search engine to show on new tabs instead of using the address bar (a very inefficient way to do a search, frankly). For now I either have to use firefox or click on my search bar in the header to get it to come up.

Asked by happyfrog 4 ezinsukwini ezidlule

Last reply by happyfrog 4 ezinsukwini ezidlule

Barclaycard on-line banking

Firefox 117.0.1 Windows 10.0.19045 Build 19045 Unable to download statements on Barclaycard site. Just spent ages with Barclaycard chat who continued to say Firefox doe… (funda kabanzi)

Firefox 117.0.1 Windows 10.0.19045 Build 19045 Unable to download statements on Barclaycard site. Just spent ages with Barclaycard chat who continued to say Firefox does not support pdf even though I said I was downloading on many other sites no problems. On Barclaycard site I did a transaction search and downloaded the result as a pdf OK. pdf downloads open directly in Adobe reader. Trying to download a statement does nothing, no error, just nothing. Microsoft Edge works ok. Been using Firefox for years on this site no problem. A latest Firefox update problem?

Asked by harpthorn 4 ezinsukwini ezidlule

Last reply by harpthorn 4 ezinsukwini ezidlule

Firefox and Thunderbird cannot start by all means

Your Firefox profile cannot be loaded. It may be missing or inaccessible on debian 12 linux I tried `firefox` `firefox-esr` `thunderbird``firefox -P`. I also deleted `… (funda kabanzi)

Your Firefox profile cannot be loaded. It may be missing or inaccessible

on debian 12 linux

I tried `firefox` `firefox-esr` `thunderbird``firefox -P`. I also deleted `~/.mozilla`, `firefox -p presaved-profile-dir` stay the same.

the `firefox binary` and the `profile dir` are all useful because I saved them to zip file and use them every day. So is there any other dir besides the 2 dir which fails the startup? even thunderbird fail with the same reason.

Help please, thanks!

Asked by hi210 2 ezinsukwini ezidlule

Last reply by hi210 2 ezinsukwini ezidlule

Internet browsing in Firefox Desktop halts a few times a day

As I use Firefox throughout the day, webpages will just stop for a bit. Sometimes its only a few seconds, other times for a few minutes. It is most noticeable when playin… (funda kabanzi)

As I use Firefox throughout the day, webpages will just stop for a bit. Sometimes its only a few seconds, other times for a few minutes. It is most noticeable when playing videos but does happen at other times as well. During the halt, I can still access Firefox's settings and all menu items. It is just website interactions that stop.

For example, when a halt occurs on youtube, the video will eventually stop, depending on the buffer, and scrolling through the comments won't pull up any more and replies won't load. Then after a few moments, everything will start working again without issue, and all the uncompleted actions (such as opening new replies or trying to go to another page) will execute.

I used to think it was related to my computer's connection to our company's access server, but refreshing my connection through a CMD ipconfig /renewall worked so rarely that I assume it was just coincidental timing.

I also tried turning off hardware acceleration, but that had no positive effect. I'll make a separate post about that issue.

The thing that fixes it every time is odd: launching Chrome. I wanted to make sure it was just Firefox, so I tried launching Chrome, and then Firefox started working immediately. (Spotify still plays when Firefox halts too)

Is there anything I can adjust to keep this halting from happening? I can manage right now, but it is sort of annoying to launch Chrome every time.

Asked by wolfgangprime 2 izinyanga ezidlule

Last reply by wolfgangprime 3 ezinsukwini ezidlule

Trojan found in Firefox outbound

Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 9/17/23 Protection Event Time: 10:05 PM Log File: e55f632c-55c7-11ee-9964-c0335ec686ce.json -Soft… (funda kabanzi)

Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 9/17/23 Protection Event Time: 10:05 PM Log File: e55f632c-55c7-11ee-9964-c0335ec686ce.json

-Software Information- Version: 4.6.2.281 Components Version: 1.0.2131 Update Package Version: 1.0.75413 License: Premium

-System Information- OS: Windows 10 (Build 19045.3448) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: IP Address: 64.190.63.111 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Is Mozilla Firefox using SEDO GmbH, sedo.com?


-- You can lead a horse to water, but you can't make 'em think!

Asked by moot 5 ezinsukwini ezidlule

Last reply by moot 4 ezinsukwini ezidlule

web starts reloading infinitely

WebGL warning: <Present>: Swap chain surface creation failed. WebGL context was lost. WebGL warning: <Present>: Swap chain surface creation failed. WebGL cont… (funda kabanzi)

WebGL warning: <Present>: Swap chain surface creation failed. WebGL context was lost. WebGL warning: <Present>: Swap chain surface creation failed. WebGL context was lost. WebGL warning: <Present>: Swap chain surface creation failed. WebGL context was lost. WebGL warning: <Present>: Swap chain surface creation failed. WebGL context was lost. WebGL warning: <Present>: Swap chain surface creation failed. WebGL context was lost. THREE.WebGLRenderer: Context Lost. 5 three.module.js:28674:11 THREE.WebGLRenderer: Context Restored. 5 three.module.js:28682:11

I got these errors on my console when I load the page. Everything is correct, but after doing some actions (button clicks or text inputting), the web is crashing, and I get these errors in the console, and it starts infinitely reloading.

You can try it here: https://west.software/

Asked by 6redvvest9 5 ezinsukwini ezidlule

Last reply by 6redvvest9 5 ezinsukwini ezidlule

Firefox tabs crashing

My Firefox tab crashes often. I eventually need to reboot Firefox. My Windows 11 patches is always up to date and I did system checkups often. I cleared cache files too. … (funda kabanzi)

My Firefox tab crashes often. I eventually need to reboot Firefox. My Windows 11 patches is always up to date and I did system checkups often. I cleared cache files too.

Asked by chiyaonu 1 isonto elidlule

Last reply by chiyaonu 4 ezinsukwini ezidlule

I need help with resizing pop up windows in firefox, they are too large to interact with.

Many websites I use on a regular basis have become unusable on firefox which i have used for over a decade. I can't change my Flickr cover photo because the pop up window… (funda kabanzi)

Many websites I use on a regular basis have become unusable on firefox which i have used for over a decade. I can't change my Flickr cover photo because the pop up window is too huge, can't view a complete google doc because the thing is enormous, etc. The issue is that I MUST have the ability to set text in firefox to larger and I do so via the view - zoom in and zoom text only options. I have to have this ability because I have a visual disability. I do not have this issue using chrome but I detest chrome and want to keep using firefox, but entire portions of windows are cut off when they open up and I can't access them by zooming out either. The only thing that changes is the text gets so small that it is totally unreadable. This is a HUGE problem for me. I will NOT change my default windows setting to try and fix a firefox issue because that then screws up my window sizes for games, programs etc for my other software that I also use daily. So I won't be changing what works for 20 programs via windows settings to make ONE browser work better. This is a firefox problem, and firefox needs to fix it. I have tried multiple solutions cited online and nothing is working. If firefox is trying to get rid of it's users with visual disabilities, this is the way to go. Here is an image link that shows the issue on flickr. The pop up should be completely visible and should have a scroll portion to resize the selected image in the lower portion of that circle, but it gets totally cut off and there is no scrollbar to move down, nor doe trying to resize or zoom out on these pop ups help, nothing changes. https://gyazo.com/11dc090e7209c13a3e4cff37246aa6b5 this is how it should properly look / work, pic taken on chrome browser https://gyazo.com/0689a605b7a60857c9c15b9c9fec4a07

Asked by myhaybug 4 ezinsukwini ezidlule

Last reply by myhaybug 2 ezinsukwini ezidlule

Restore previous tabs stopped working after updating to 117.0.1

Restore previous tabs stopped working after updating to 117.0.1, browser launches the home page instead. Settings unchanged since previous install (see screenshot). OS Wi… (funda kabanzi)

Restore previous tabs stopped working after updating to 117.0.1, browser launches the home page instead. Settings unchanged since previous install (see screenshot). OS Win10.

Asked by peternadori11 6 ezinsukwini ezidlule

Last reply by peternadori11 3 ezinsukwini ezidlule

HTTP/3 doesn't work regardless of config file

HTTP/3 doesn't work regardless of my config: network.http.http3.enable = true network.dns.httpssvc.http3_fast_fallback_timeout = 0 network.http.http3.priority = true a… (funda kabanzi)

HTTP/3 doesn't work regardless of my config:

network.http.http3.enable = true network.dns.httpssvc.http3_fast_fallback_timeout = 0 network.http.http3.priority = true

and https://cloudflare-quic.com/ and console still show I'm using HTTP/2. Tried on Firefox nightly and chromium (chromium works fine but firefox doesn't.)

Asked by Hunter6977 1 usuku oludlule

Last reply by Hunter6977 1 usuku oludlule

clipboard api doesn't work in Firefox v117 for Windows 10

I'm not really sure how to categorize this question, so I labeled it Other. I use Firefox v118.0b9 with Windows 11 and the clipboard api works as expected. However, I ha… (funda kabanzi)

I'm not really sure how to categorize this question, so I labeled it Other.

I use Firefox v118.0b9 with Windows 11 and the clipboard api works as expected. However, I have a friend in Denmark that uses Firefox v117.0.1 with Windows 10. He tells me that the copy to clipboard function that works for me doesn't work for him.

Anyone using the same version as he is can check it out here:

https://wayneca.neocities.org/Sokoban/DATA/Original/O01.html

There are 5 buttons with copy icons. Each copies a specific puzzle solution or the puzzle itself. Is there a reason it does not work with that version of Firefox but does work with the version I use?

Asked by Wayne 5 ezinsukwini ezidlule

Last reply by Wayne 5 ezinsukwini ezidlule

Profile Missing "Your Firefox profile cannot be loaded. It may be missing or inaccessible." Unable to Open or Uninstall Firefox

I have been running into an issue any time that I try to open Firefox, I recive a pop up stating "Your Firefox profile cannot be loaded. It may be missing or inaccessible… (funda kabanzi)

I have been running into an issue any time that I try to open Firefox, I recive a pop up stating "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I have tried all of the suggestions noted within the Mozilla support and documentation.

I am running Windows 11 and was using my machine normally. I cleared the cache within Firefox under the settings and was able to use the browser for 20 more minutes without any issue. I tried to open a second Firefox window and received the Profile Missing error. From here I closed out instance of Firefox which I had open and tried to open up Firefox again. I was greeted with the same "Profile Missing" error.

When I navigate to the location of the Firefox profile (%APPDATA%\Mozilla\Firefox\Profiles\) there exists a profiles.ini file along with a "Profiles" folder.

I have tried deleting the profiles.ini file, as the Mozilla documentation says that doing so will cause Firefox to generate a new profile, however after doing so I continue to receive the "Profile Missing" error.

I am unable to access the Profile Manager within Firefox to make changes to a profile or create a new one as stated within the Mozilla documentation, due to the application being blocked by the "Profile Missing" error causing the browser not to open.

Asked by micahpstovall 3 ezinsukwini ezidlule

Last reply by micahpstovall 3 ezinsukwini ezidlule

WebGL2 not working

I'm running 115.2.1esr x64 bit on Windows 7 pro. games on Facebook will not load I get 'Your browser does not support graphics API "WebGL2" error'. In 'about:config' sh… (funda kabanzi)

I'm running 115.2.1esr x64 bit on Windows 7 pro. games on Facebook will not load I get 'Your browser does not support graphics API "WebGL2" error'.

In 'about:config' shows GL2 is enabled, yet Facebook games works with Google Chrome and MS Edge browsers, this seems to point to a Firefox issue.

I removed Firefox entirely, cleaning the registry etc, installed the latest version and get the same result.

Can anyone throw light on this? If need be I'll enclose

the troubleshooting info. 

Thanks, Dave

Asked by EF80 2 amahora adlule

Last reply by EF80 22 imizuzu edlule

Keydown event for Escape key not being registered

At some point, I've noticed that certain behaviours expected to occur when pressing the Escape key no longer did. Those behaviours mainly involved triggering some Javascr… (funda kabanzi)

At some point, I've noticed that certain behaviours expected to occur when pressing the Escape key no longer did. Those behaviours mainly involved triggering some Javascript, including functionality in keyboard-related extensions, such as Tridactyl. Browser-level functionality on the other hand, such as pressing Shift-Escape to open `about:processes`, or pressing Escape to close Search Suggestions when the URL input bar, continue to work as before.

Upon investigation, I found it is specifically the javascript Keydown event that isn't being registered, while the subsequent Keyup event still is. I used https://w3c.github.io/uievents/tools/key-event-viewer.html to test this.

I also found that starting Firefox in Troubleshoot Mode (Safe mode) doesn't resolve the issue. On the other hand, creating a new profile does.

I've looked at the modified settings in `about:config`; there's a lot, but nothing stands out as being related to keyboard input or javascript.

Can someone please help me find what is causing this?

Asked by fkkd33 2 ezinsukwini ezidlule

Last reply by fkkd33 1 usuku oludlule

Firefox can't apply update!

Since 117(Beta)I have an issue with Firefox refusing to apply the update it downloaded. I've tried searching left and right on the internet for a solution and one does wo… (funda kabanzi)

Since 117(Beta)I have an issue with Firefox refusing to apply the update it downloaded. I've tried searching left and right on the internet for a solution and one does work which is installing the newer version of the browser each time myself. But this is ofcourse not a solution in the long run.

It tries now to apply the update 118b9 to stable version 118 and it did downloaded just fine and asked me if I wanted to close the program to let it update which always worked. I've tried different DNS to see if that could be the problem, tried a clean default profile to see if that helped, I haven't tried uninstalling it and reinstalling it, due to me losing my passwords and what not.

I also tried to run the stable version to see if the issue was still there and it is still there, so me using the beta channel isn't the issue here.

Asked by TSVStriFe 2 ezinsukwini ezidlule

Last reply by TSVStriFe 2 ezinsukwini ezidlule