• Kusonjululiwe

Video Download Helper no longer works with YouTube since update on 04 March, 2026 (but still works with Instagram)

Hello! I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It do… (funda kabanzi)

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Asked by Stuart Hall 1 isonto elidlule

Answered by Balázs Meskó 1 isonto elidlule

  • Kusonjululiwe

Our systems have detected unusual traffic from your computer network

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network… (funda kabanzi)

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?". This happens on Firefox, but not Chrome or Edge. If I 'Allow' Google in the 'Exceptions - Cookies and Site Data' then I do not get the message, but it takes several seconds for Google display the resulting page. However, if I delete the cookies/cache the message will return and I have to redo the reCAPTCHA. I have scanned with Malwarebytes, Bitdefender, Hitman Pro, Trend Micro House Call and Microsoft Defender, nothing detected. Running Win 10 (64) with 'Extended Security Updates', Firefox 147.0 (64), no additional Extensions or Plugins. Also I uninstalled and reinstalled Firefox.

Asked by Runky Rodo 2 izinyanga ezidlule

Answered by Denys 2 izinyanga ezidlule

  • Kusonjululiwe

Shortcuts on homepage missing

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned ha… (funda kabanzi)

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Asked by Bárbara 5 izinyanga ezidlule

Answered by Denys 5 izinyanga ezidlule

As of today, Firefox gets an "Access Denied" when accessing goddady.com. Chrome works.

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server. Reference #18.acf7d517.1771548295.4f66cee0 https://errors.edgesuite.net/18.acf… (funda kabanzi)

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server.

Reference #18.acf7d517.1771548295.4f66cee0

https://errors.edgesuite.net/18.acf7d517.1771548295.4f66cee0 is what I get when going to https:\goddady.com as of today. Running on Windows7 (no, I won't upgrade). Tried a variety of changes. But Chrome works fine. Any suggestions?

Asked by lyleleverich 3 emasontweni adlule

Last reply by Nekto 1 usuku oludlule

How can I stop a "request for signature" box taking over my screen at each new website?

For the last 2-3 day I have been experiencing a box that asks for my signature each time I go to a new website. I can't move the box. I can't screenshot it. Does anyone… (funda kabanzi)

For the last 2-3 day I have been experiencing a box that asks for my signature each time I go to a new website. I can't move the box. I can't screenshot it. Does anyone know how I can get rid of it?

Asked by Paulf 3 ezinsukwini ezidlule

Last reply by Paulf 8 amahora adlule

Firefox keeps forgetting my website login after every restart

Hey everyone, I have been having this weird issue with Firefox lately every time I close the browser and open it again, I get logged out of all my websites. I’ve already … (funda kabanzi)

Hey everyone,

I have been having this weird issue with Firefox lately every time I close the browser and open it again, I get logged out of all my websites. I’ve already checked the settings under “Privacy & Security,” and I do have “Delete cookies and site data when Firefox is closed” turned off, so that’s not the problem. It’s super annoying because I use a few tools daily, including my site https://calculadoridadegestacional.com.br/ and I have to log in again every single time. I’m on Windows 11, using Firefox version 131.0.1 (64-bit). Any idea what could be causing this? Cache? Profile issue? Would appreciate some help..

Asked by Nathan Zayne 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 izinyanga ezidlule

Access Denied on Website - https://www.kohls.com

Starting about three weeks ago I began receiving the following message when trying to access the above website: Access Denied You don't have permission to access "http://… (funda kabanzi)

Starting about three weeks ago I began receiving the following message when trying to access the above website: Access Denied You don't have permission to access "http://www.kohls.com/" on this server.

Reference #18.cc1c2117.1772495056.333a13f3

https://errors.edgesuite.net/18.cc1c2117.1772495056.333a13f3

Note that the site listed in the error message does not contain the S in https. I manually typed the address with the S and received the same message. I found your correspondence with aprilbrown77 on 8/15/23 and tried all the solutions suggested with no success. I believe Kohls change something on their website 3 weeks ago. My operating system is Windows 7 - 32bit and my Firefox version is 115.33.0esr. I have contacted others using Windows 7 and they all have the same problem. Please update Firefox to resolve the Kohls website issue for the millions of us using Windows 7. Thanks.

Asked by Richap2380 6 ezinsukwini ezidlule

Last reply by jonzn4SUSE 5 ezinsukwini ezidlule

  • Kusonjululiwe

why is firefox suddenly forcing the use of the address bar for searching.

Suddenly I cannot search from the search bar. It defaults to the address bar. why "fix" something that was not broken. Being forced to use the address bar is frustrati… (funda kabanzi)

Suddenly I cannot search from the search bar. It defaults to the address bar. why "fix" something that was not broken. Being forced to use the address bar is frustrating. If you go directly to the address bar, it tells you it cannot find that site.

Asked by computerlady29048 1 inyanga edlule

Answered by Denys 1 inyanga edlule

Restore yesterday firefox

I am looking to Restore yesterday Firefox have lost all my pin tabs when I opened this morning the browser how can I get my old stuff back? Please help me out. Thanks … (funda kabanzi)

I am looking to Restore yesterday Firefox have lost all my pin tabs when I opened this morning the browser how can I get my old stuff back? Please help me out. Thanks

Asked by Amigo Abass 2 emasontweni adlule

Last reply by Amigo Abass 2 emasontweni adlule

  • Kusonjululiwe

access denied to lots of websites.

i looked up lots questions and solution. nothings seems to work. i did all Troubleshoot and diagnose Firefox problems. cleared cache, restarted firefox, refreshed. every… (funda kabanzi)

i looked up lots questions and solution. nothings seems to work. i did all Troubleshoot and diagnose Firefox problems. cleared cache, restarted firefox, refreshed. everything I could do. nothing works.

could you tell me what else I can try?

Asked by korenish 1 isonto elidlule

Answered by Paul 1 isonto elidlule

  • Okugcinwe kunqolobane

Why is my Firefox using so much battery after the latest update?

Hi, After updating to the latest version of Firefox on my laptop, I’ve noticed that the battery drains much faster than before. I haven’t changed any settings, but the br… (funda kabanzi)

Hi, After updating to the latest version of Firefox on my laptop, I’ve noticed that the battery drains much faster than before. I haven’t changed any settings, but the browser seems to consume more power even with just a few tabs open.

I’ve already tried:

Restarting my laptop

Disabling unnecessary extensions

Clearing cache

But the issue is still there. Is there any specific setting or workaround to reduce battery usage in the new update?

Thanks in advance!

Asked by Ava Mitchell 6 izinyanga ezidlule

Last reply by James 3 ezinsukwini ezidlule

  • Kusonjululiwe

Firefox version 115.31.0esr

I'm experiencing problems across numerous sites using the above version of Firefox, detailed below. Other browsers are OK, as are other versions of Firefox on different … (funda kabanzi)

I'm experiencing problems across numerous sites using the above version of Firefox, detailed below. Other browsers are OK, as are other versions of Firefox on different devices.

Outlook365 email - "Your message can't be displayed right now" Fantasy Premier League - unable to log in, hitting 'Log in' doesn't respond Faceboook - content does not load Ebay - html on formatting in listings is screwed up Duckduckgo non-functional - returns the message "Ugh, it happened again! The server encountered an error and could not complete your request." The Guardian - images do not load Nextdoor - messages do not load

Asked by Phil Strictly 2 izinyanga ezidlule

Answered by jonzn4SUSE 2 izinyanga ezidlule

PiP/Picture-In-Picture Freezes the Whole Browser

Recently, whenever I put a video in PiP, the whole browser freezes. I'm not sure what causes it. The PiP player itself is playing and working fine, it's the browser as a … (funda kabanzi)

Recently, whenever I put a video in PiP, the whole browser freezes. I'm not sure what causes it. The PiP player itself is playing and working fine, it's the browser as a whole that freezes completely. I can play/pause and even pop it back to its tab, but when I do, the browser is inaccessible to me because it freezes, despite the video still playing normally. I can only terminate the browser with Task Manager, otherwise the video will continue playing and the Firefox process goes on the background.

I have tried Googling for a way to fix it, but nothing seems to work. Some of the recommendations were to turn Hardware Acceleration off, allow autoplay, upgrade GPU drivers, and test in Troubleshoot Mode. I have autoplay completely off (including in about:config) and gave an exception to YouTube. I don't think this is the problem though, because I've had it set up this way for a long time, and the browser freezing only started happening recently. I have had Hardware Acceleration off for a while too, so it's not because of that. My GPU drivers are up-to-date (Nvidia). The browser still freezes in Troubleshoot Mode.

The problem is not limited to YouTube. Wherever I can pop the player off with PiP, it will freeze the whole browser (like Twitch or any other site with video player capabilities). I tried playing a video in a different browser and it worked just fine with no freezing, it only happens in Firefox.

I noticed that the common issue people report is the PiP player itself freezing, but my case is the exact opposite. The PiP plays fine while the rest of the browser freezes. I really like this feature and don't want to turn it off if possible. I like to pop the video out and watch it play while I scroll around on my desktop.

Asked by VinCn 2 emasontweni adlule

Last reply by VinCn 1 isonto elidlule

gmail alert says browser no longer supports

The alert message appears everytime I go back into gmail This browser version is no longer supported. Please upgrade to a supported browser. I checked that Firefox was la… (funda kabanzi)

The alert message appears everytime I go back into gmail This browser version is no longer supported. Please upgrade to a supported browser. I checked that Firefox was last updated Feb. 26. So I'm understanding what's going on. thanks

Asked by x8kyp5rvhm 4 ezinsukwini ezidlule

Last reply by Denys 4 ezinsukwini ezidlule

clear history automatically

I have clear search history when browser is closed checked, and it still has a months worth of history and I have closed and reopened the browser countless times, why doe… (funda kabanzi)

I have clear search history when browser is closed checked, and it still has a months worth of history and I have closed and reopened the browser countless times, why doesn't the history clear?

Asked by jason.dunkerton 5 izinyanga ezidlule

Last reply by jason.dunkerton 4 izinyanga ezidlule

i have no sound and nothing works

i cant play sound from firefox ive tried restarting my computer, disabling my adblocker, everything i can think of its not my headphones, they work fine with files on my … (funda kabanzi)

i cant play sound from firefox ive tried restarting my computer, disabling my adblocker, everything i can think of its not my headphones, they work fine with files on my computer im having the same problem with davinci resolve too please someone help i dont know what to do anymore

Asked by Princess Hopeless 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule