I-Firefox Community Forum

Hello everyone,

until the week before last, I was able to use the Shopify Store/ Theme Editor without any problems with Firefox on Windows (desktop). I disabled Ghostery and AdBlock, cleared the cache, am using the current version Firefox etc.

Without changing anything, I can no longer open the Theme Editor now– I keep getting the error message "there was a problem loading this page." Shopify support could not help and deferred me to Firefox.

A different browser isn't really a solution, although I can theoretically open the Theme Editor on Opera, for example.

Does anyone have any ideas how I can fix this, and access my shopify shop theme editor again via firefox?! Thanks in advance!!

The iDrive backup app on my synology nas is accessed via a web browser over my local network using an ip address. It has a two step security setup. First to enter Synology credentials and then iDrive's. After entering the iDrive credentials, all I get is a spinning wheel. It is supposed to present a box to enter a validation code, sent to me by email (which I get). The box is never shown.

The process works in Chrome and Edge successfully. I contacted iDrive support and they told me that since it fails only in Firefox, that I should contact the browser vendor.

There is no error message.

I tried clearing my browser cache, restarting Firefox and my computer, none of which helped.

Please can you advise me?

Firefox 137.0.2 (64 bit). Windows 10 Home 22H2 Os Build 19045.5737.

Hi!

Yesterday, April 5, 2025, my Firefox started displaying this message for every search typed in the browser:

"Our systems have detected unusual traffic on your computer network. This page verifies that it is really you, and not a robot, sending the requests. Why did this happen?"

I tried a few solutions: I cleared the cache, restored Firefox, reinstalled Firefox, restarted the internet modem, reset the computer's DNS using the ipconfig/flushdns command, scanned for malware with Windows Defender, and scanned for viruses and malware with Kaspersky, but the problem persists, both in the normal tab and in the private tab.

I contacted my internet provider, and they said there is no problem on their side.

In Firefox, I always use the default search engine "Google".

When I change the search engine to "Bing", the problem does not occur.

The problem does not occur in the Google Chrome browser, only in Firefox.

I am using Firefox 115.22.0esr (64-bit), Windows 7 operating system and internet connection via network cable. I only have one computer connected and I don't use VPN.

Please, can you help me?

Thank you!

Hello developers;

I have used Firefox for long time on both Mac and Windows.

Recently, I have been experiencing the phenomenon described above, i.e., when entering Japanese text into iCloud Memo on Firefox, it appears as a double character. I'm sorry but I haven't taken screen shot.

This is the same on both Mac and Windows. It does not depend on the Japanese input method (IME). Refresh and reinstallation did not resolve the issue. Finally, I reverted to the previous version and the phenomenon was resolved.

From the above, we assume that the problem is caused by some kind of recovery in the latest version.

Thank you in advance for your confirmation and response.

...Translated with DeepL.com (free version)

After installing the latest version of Firefox on Windows 11 I can no longer view certain sites (like Allstate.com). Tried clearing data, uninstalling/disabling all extensions and addons, etc., nothing works. Previous version worked fine. Love Firefox, been using for years (before Edge and Chrome came out), still, seems to slowly getting less functional as many sites I simply need to open in Edge or Chrome. Sad as I think that Firefox is the best browser, but, if most sites are developed with Chrome/Edge in mind then Firefox will fall behind in terms of compatibility.

When I open a website in Firefox, the page opens OK but there Wikipedia website also opens in the background. The icon appears on the top row to the left of the name of the website I opened. When I close Firefox, the Wikipedia site opens and I have to close that too. Every time. What is going on? How can I get rid of it? Thanks. Windows 11.

Dear ,

Please help me when my file downloaded it seems extention is added to my file.

Ex: i downloaded a file name questionare.xlsx the output for the file is UTF-8questionare.xlsx

Please give me feedback and resolution for this issue. This just happend in April 17,2025.

Firefox launch opens /home/pdl/Documents/Browsers/Firefox/chrome as a new tab, I have set the setting "Open previous windows and tabs" on and off, I prefer this setting to be enabled, my OS is LMDE 6 and Firefox is the flatpak install version 137.0.2 (64-bit), I have also tried the system install and deleted all Firefox in between installs or should I say I think I did, please this is driving me nuts, even with me logged out of Sync this happens.

Thanks

I am following the procedure outlined here at:

https://support.mozilla.org/en-US/kb/install-firefox-linux#w_install-firefox-deb-package-for-debian-based-distributions-recommended

I get this error when I run the gpg command

2:05:29:490 1>#8 [base 5/8] RUN gpg -n -q --import --import-options import-show /etc/apt/keyrings/packages.mozilla.org.asc | awk '/pub/{getline; gsub(/^ +| +$/,""); if($0 == "35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3") print "\nThe key fingerprint matches ("$0").\n"; else print "\nVerification failed: the fingerprint ("$0") does not match the expected one.\n"}' 22:05:29:567 1>#8 0.285 gpg: keyblock resource '/home/.gnupg/pubring.kbx': No such file or directory 22:05:29:567 1>#8 0.285 gpg: no valid OpenPGP data found.

I am not familiar with Linux and I thought that following the instructions would work so I am asking for help.

Here is the complete script.

RUN wget -q https://packages.mozilla.org/apt/repo-signing-key.gpg -O- | tee /etc/apt/keyrings/packages.mozilla.org.asc > /dev/null RUN gpg -n -q --import --import-options import-show /etc/apt/keyrings/packages.mozilla.org.asc | awk '/pub/{getline; gsub(/^ +| +$/,""); if($0 == "35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3") print "\nThe key fingerprint matches ("$0").\n"; else print "\nVerification failed: the fingerprint ("$0") does not match the expected one.\n"}' RUN echo "deb [signed-by=/etc/apt/keyrings/packages.mozilla.org.asc] https://packages.mozilla.org/apt mozilla main" | tee -a /etc/apt/sources.list.d/mozilla.list > /dev/null RUN echo '\nPackage: *\nPin: origin packages.mozilla.org\nPin-Priority: 1000\n' | tee /etc/apt/preferences.d/mozilla RUN apt-get update && apt-get install firefox

Thank you.

This issue came up in early April 2025.

Programs other than Firefox (e.g. Edge, Media Player) behave normally: when playing sound, if nothing is plugged into the 3.5 mm jack, the sound comes from the desktop's external speakers; and when an audio device (speakers or headphones) is plugged into the 3.5 mm jack, the sound instead comes from that device.

Where as Firefox will play using the internal speakers as expected, but when a device is plugged into the 3.5 mm jack, no sound signal goes to that device.

It seems then that the hardware is okay, and the problem must lie within Firefox, or within a Windows setting that is very specific to Firefox.

The sudden onset earlier this month may point to either a Firefox update, or (less likely) a Windows update.

The Widevine Content Decryption Module failed on both our Windows 7 PCs. Version: 4.10.2891.0 Last updated Apr 2, 2025 when our version of Firefox was updated. The current version is 115.22.0 est (64-bit) (Streaming is OK on my Mac using Safari and Chrome; don't have Firefox installed there)

Over recent months, there have been quite a few reports of this issue on several operating systems. Our viewing of videos only failed us on April 2nd or 3rd, 2025, not previously. This seems to be occurring at various times in various systems. Solutions are not accessible to lay folks, and Google is inaccessible! Can anyone help us? Thanks

Sometimes when watching a video on hulu (and maybe other similar sites) after a commercial the screen is all messed up and I have to stop the video and reload to get a picture. The sound is fine but the picture is messed up. This only happens with firefox. Any ideas on how to fix this?

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:

   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account

When I have firefox open for a while, not sure how long, the display starts to mess up on some pages. When I print those pages, the words are still messed up. One place is printing things form the Virginia Department of Taxation I-File. I do not like to close out of the browser every single day and with other browsers I do not have to. This is new and started this year. Not sure when. How do I fix this issue without having to restart the browser and close out of everything all the time?

Hello,

Since the new version of Firefox desktop 137.0.2 my xslt is no longer interpreted correctly. I use the xpath-function document to load external xml documents in my stylesheet. But no document is since the new version loaded. Also with links to intern pdf-documents I receive the error "file not found".

I saw that in the new version there was changes in xslt. Is my problem a bug or may be exists there a workaround (in changing settings)?

Thanks a lot for your answer. Regards, Tomateus

i've recently had problems with not being able to login to certain accounts (others are fine) resulting in hanging. other times i might be writing a message (or other) and the browser crashes. can you help me, please?

I have been using Firefox for 20 years, it always works perfectly until the 2 last update and these problems are driving me crazy!

Since the last 2 updates (137.0.1 (aarch64) on MacOS Sequoia 15.4), sometimes when I click on a tab, it just automatically moves all the way to the right...

How can I fix this?