Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

"The Media Could Not Be Played

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or … (funda kabanzi)

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or videos, I see the message "The Media Could Not Be Played" where a screenshot of the media used to appear. There is a blue "Reload" button, and when I click it, I can briefly see the screenshot for a split second before "The Media Could Not Be Played" re-appears.

With YouTube videos, they fail to play and I get the message "An error occurred. Please try again later". This happens with both embedded videos on webpages, and directly on the YouTube website itself.

All of this media works properly when I open the same pages in another browser like Chrome. I would prefer not to switch browsers. Is there a way to fix this error?

Asked by box37 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

hide tab bar

Hi, I'm using the latest firefox version 89.0.2. There's a large tab bar at the top. I never use tabs. Safari doesn't show the tab bar unless multiple tabs are being u… (funda kabanzi)

Hi, I'm using the latest firefox version 89.0.2. There's a large tab bar at the top. I never use tabs. Safari doesn't show the tab bar unless multiple tabs are being used. This leaves more space to show webpages. I'd like to hide the tab bar permanently or when only one page/tab is used. I guess that means the red, yellow and green mac circles in the upper left would have to be moved to the lower bar, by shifting the back and forward arrows slightly to the right, as is done on Safari.

I looked online for suggestions. chrome.css files were mentioned. But they didn't explain what those were or how to create/access them. So the guidance was not helpful to those who didn't understand those files, like me.

Can you please let me know how to hide the tab bar?

Based on all the comments I saw on threads, it seems many others think the tab bar wastes space. It would be great if Firefox preferences provided an easy option for hiding the tab bar.

Thanks, Frank

Asked by fd87 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Open PDF not download

Firefox is downloading all PDFs that I open rather than opening them and then downloading/saving only the ones I need to save. I've adjusted my settings to "open with Ado… (funda kabanzi)

Firefox is downloading all PDFs that I open rather than opening them and then downloading/saving only the ones I need to save. I've adjusted my settings to "open with Adobe Acrobat DC" and don't see any further settings. I'm on a MacBookPro. TIA!!

Asked by echazdon 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Office 365 cookie issue

I have configured FF to block all cookies under "Browser Privacy" the custom setting allows "Choose which trackers and scripts to block. and I selected "all cookies". Kno… (funda kabanzi)

I have configured FF to block all cookies under "Browser Privacy" the custom setting allows "Choose which trackers and scripts to block. and I selected "all cookies". Knowing that all cookies will be blocked I logged into office 365 and allowed manually cookies through "view page info" I then selected "set cookies" to allow expecting full access to office 365 mail, but this did not occur. What happened is I logged into office 365 and could see the icons and my login name but could not read the mail.

Office 365 gave the message "we couldn't sign you in please try again" yet I could see my log in name and the office 365 icons for mail, calendar etc.. just not the actual data. If I allow cookies in Browser privacy (which i take it allows cookies always) it woks.

I bring this up because it seems like something is missing in cookies that is not represented in FF.What is the difference between browser privacy cookies and allowing it through view page permissions? Can anyone offer an explanation?

Asked by Mace2 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

  • Okugcinwe kunqolobane

Can't close tabs on macOS Big Sur

New install of macOS Big Sur and latest Firefox for Mac. There is a bug that is preventing tabs after the second tab from being able to close. It doesn't seem to matter i… (funda kabanzi)

New install of macOS Big Sur and latest Firefox for Mac. There is a bug that is preventing tabs after the second tab from being able to close. It doesn't seem to matter if those tabs are in focus or not.

Asked by chris290 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Web Developer Tools

So Firefox updated this morning and when I went to look for the Inspector under the Web Developer Tools, it is no longer there. I use this tool all the time and came to c… (funda kabanzi)

So Firefox updated this morning and when I went to look for the Inspector under the Web Developer Tools, it is no longer there. I use this tool all the time and came to count on it. What are my options and is it still available?

Asked by jeremy.boetger 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

I got an error code 'Termination Reason: Namespace CODESIGNING, Code 0x1'

Hello, So This early morning, after a few hours of use. these things happened: 1. i couldnt close a tab while im in that tab at the same time, i have to be at another t… (funda kabanzi)

Hello,

So This early morning, after a few hours of use. these things happened: 

1. i couldnt close a tab while im in that tab at the same time, i have to be at another tab while right clicking the tab i cant to open. this happened only on non-private window (it works on private window i had). i restarted fire fox. done fixed. 2. then a few minutes after i shut down my laptop. i coulndnt open it, getting error code: error Code: 0x00000000 i deleted and reinstalled firefox and here i am.

I'm wondering if anyone can explain what happened, why and how i could prevent for the future.


Thank you.

Asked by pizzaslice 10 izinyanga ezidlule

Last reply by cor-el 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox 97 want to always print with system dialog box

Prior to FF97 a simply setting to "false" the about:config, print.tab_modal.enabled setting allowed FF to always use the system dialog box when printing. However, in FF97… (funda kabanzi)

Prior to FF97 a simply setting to "false" the about:config, print.tab_modal.enabled setting allowed FF to always use the system dialog box when printing. However, in FF97, this is no longer the case. How can I set FF97 to always use the system print dialog box??

I almost always use Preview printing on my Macs to avoid multiple pages of garbage so this is fairly important to me...and it might help to save a few trees...

Asked by jschneid002 6 izinyanga ezidlule

Last reply by paul436 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Third Party Session Cookies

Hello, I am a college professor at University of New Haven, which uses the Canvas online learning system. Within Canvas, we have access to the Kaltura media content syste… (funda kabanzi)

Hello,

I am a college professor at University of New Haven, which uses the Canvas online learning system. Within Canvas, we have access to the Kaltura media content system where we can create, upload, and share videos with our students through the Canvas application.

This has worked fine until recently. Now, whenever I try to access my Kaltura media through Canvas, I get the following error message:

"It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies." (see attached photo for reference)

I assume there was a routine Firefox update sometime recently that imposed stricter restriction on third-party cookies. But I have followed all the instructions here (https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection?redirectslug=disable-third-party-cookies&redirectlocale=en-US), and I am still unable to access Kaltura through Canvas (I get the same error message).

FYI - I am able to access Kaltura through Canvas on Chrome, so I know this is a Firefox-specific issue. But I hate Chrome and want to keep using Firefox!

Is this something you can help me with?

Let me know - thanks!

Adam Caress

Asked by adam.caress 7 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

Cookie selection problem

If I, for example use Google as search engine, it always requires me to accept cookies. Then if I have accepted the cookies and go to one of the found pages, read it and … (funda kabanzi)

If I, for example use Google as search engine, it always requires me to accept cookies. Then if I have accepted the cookies and go to one of the found pages, read it and go back to the search, Firefox tries to load the same popup window again, but fails. When I open a new tab and reenter the search phrase, the same window for accepting cookies appears. I think this problems have appeared after the latest update to version 82.0.3; not sure if I have changes some preference. My compter is an old MacBookPro with OS 10.13.6. In previous versions, I have been asked now and then to accept google's privacy rules. The similar problems appears for other sites, for example sanoma.com, where I have chosen to accept only the necessary cookies, not third party, analytics, etc. When I open a link and go back, the same question appears again, but for these sites it does not hang up, as in the google case. I mostly use private browsing window, and have better privacy and similar extensions activated.

Asked by lussej 1 unyaka odlule

Last reply by Scribe 1 unyaka odlule

  • Okugcinwe kunqolobane

Widevine Content Decryption Module will not install

After reinstalling Firefox (latest version) I have run into a problem it shows a yellow box and an error saying "Widevine Content Decryption Module provided by Google In… (funda kabanzi)

After reinstalling Firefox (latest version) I have run into a problem it shows a yellow box and an error saying "Widevine Content Decryption Module provided by Google Inc. will be installed shortly".This message won't go away and Widevine will not be installed at all. I cannot browse and Netflix, Hulu, The problem Widevine Content Decryption Module provided by Google Inc. is not working for mac

Asked by chai99nyc 1 unyaka odlule

Last reply by rene.walla 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

How to restore tabs?

How do I restore my browser tabs after updating Firefox? I'm usually able to restore tabs by clicking on the menu button and selecting "Restore Previous Session", but th… (funda kabanzi)

How do I restore my browser tabs after updating Firefox? I'm usually able to restore tabs by clicking on the menu button and selecting "Restore Previous Session", but that doesn't seem to work anymore. Is there an alternate way to restore previous session?

Asked by eyc8 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

What or which "Authentication app"??

I am attempting to perform a 2 steps verification. Firefox is asking me: "Open your authentication app and enter the security code it provides." What "Authentication a… (funda kabanzi)

I am attempting to perform a 2 steps verification.

Firefox is asking me: "Open your authentication app and enter the security code it provides." What "Authentication app"?? On my Mac? On my iPhone? I have been unable to figure out what Firefox means.

I have tried a number of those apps, but none of the codes was accepted (Authenticator, Google's Authenticator, iDnow).

Any suggestion will be greatly appreciated. /Boris D.

Asked by DragonB 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule