browzer crash from my website
bp-a60f9bf1-fe8a-40fd-8a23-3b26e0240418
bp-a60f9bf1-fe8a-40fd-8a23-3b26e0240418
I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last proc… (funda kabanzi)
I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).
I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.
So far, FF is connecting immediately after startup.
I had used and uninstalled Chrome, and others. All I have is FF and ME. Some times when I attempt to open a web page, FF fails and I have to use ME. But other times ME fa… (funda kabanzi)
I had used and uninstalled Chrome, and others. All I have is FF and ME. Some times when I attempt to open a web page, FF fails and I have to use ME. But other times ME fails and I need to use FF. I recognize that all browsers other than FF are the same or similar basis. So, how can I stick with JUST FF. And not have to keep ME updated or active. Just let ME sit there unused. Why can't FF work with all web sites? Is the problem with them or with FF?
This has been happening for months now, on multiple devices (I have tried at least 3 different devices), and on multiple networks. I have read the articles in here, but … (funda kabanzi)
This has been happening for months now, on multiple devices (I have tried at least 3 different devices), and on multiple networks.
I have read the articles in here, but they just want me to check network configuration which is exactly the same for all browsers.
If I restart firefox it starts working again.
How can I prevent it from breaking randomly? This is the only browser having issues, I'm almost positive is some bug and not a configuration thing, given that it happens under multiple circumstances and devices, while Edge and Chrome simply keep working just fine.
There is no consistent repro I can give, afaik it is just random, at some point Firefox just decides to stop working and I have to restart it. This disrupts my work and browsing activities as I can lose progress on input forms and similar actions.
Firefox just stops responding when trying to load a web page. The only way to get it back working is to reboot the computer. I have tried quitting the application but whe… (funda kabanzi)
Firefox just stops responding when trying to load a web page. The only way to get it back working is to reboot the computer. I have tried quitting the application but when I try to restart it it doesn't respond and I end up having to force quit and reboot the computer and then it will work fine. MacBook Pro (15" 2017) MacOS13.6.6 Firefox 125.01
Any idea what's going on?
For some time now, e-mails have been arriving with a delay, e.g. from April 15, they arrived only on April 18. The mail is on the home.pl server pinned via IMAP. … (funda kabanzi)
For some time now, e-mails have been arriving with a delay, e.g. from April 15, they arrived only on April 18. The mail is on the home.pl server pinned via IMAP.
In the Firefox settings, it says "Account disconnected" so I click the sign in button, it opens the Mozilla website, and I successfully sign into my account online. Yet t… (funda kabanzi)
In the Firefox settings, it says "Account disconnected" so I click the sign in button, it opens the Mozilla website, and I successfully sign into my account online. Yet the browser still says disconnected. I've tried a few times. How do I fix this?
I just got a chromebook! Details: Device name: Lenovo Flex 3 12.2" chromebook, 8GB ram. Intel N100 Device code name: IP Flex 3 CB 12 (pujjo, version 123.15786.0) Firefox… (funda kabanzi)
I just got a chromebook! Details:
Device name: Lenovo Flex 3 12.2" chromebook, 8GB ram. Intel N100 Device code name: IP Flex 3 CB 12 (pujjo, version 123.15786.0) Firefox version: 124.0.2 (flatpak) OS version: Version 123.0.6312.112 (Official Build) (64-bit) Chrome: Version 123.0.6312.112 (Official Build) (64-bit)
When I watch a youtube video with chrome my cpu usage is 20-30% When I do the same with firefox my cpu usage is 50%
Running `about:support` and going into `webrender_compositor` I get the following errors under `env`: 1. Blocklisted by gfxInfo 2. Blocklisted; failure code 3. FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED
I have set almost all these force renders = True and even granted gpu access to firefox flathub but still no difference in performance. I am asking now because I am just going in circles in the rabbit hole.
Mac OS 14.4.1 Firefox crashed and now will not open without crashing. I have trashed it and re-installed but still getting this error and cannot use the application. It… (funda kabanzi)
Mac OS 14.4.1
Firefox crashed and now will not open without crashing. I have trashed it and re-installed but still getting this error and cannot use the application. It will not open in Trouble Shoot mode. I even removed all files in the Library/Application Support
This is the problem report it shows:
Translated Report (Full Report Below)
Process: firefox [9798] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 125.0.1 (12524.4.16) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 502
Date/Time: 2024-04-17 12:12:16.9196 -0400 OS Version: macOS 14.4.1 (23E224) Report Version: 12 Anonymous UUID: CD54B57E-E9B1-9010-2F5A-CABA25C40962
Time Awake Since Boot: 6100 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: @rpath/libmozglue.dylib Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> /Applications/Firefox.app/Contents/MacOS/firefox Reason: tried: '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1) (terminated at launch; ignore backtrace)
Thread 0 Crashed: 0 dyld 0x18dcada50 __abort_with_payload + 8 1 dyld 0x18dcb8628 abort_with_payload_wrapper_internal + 104 2 dyld 0x18dcb865c abort_with_payload + 16 3 dyld 0x18dc4a6b0 dyld4::halt(char const*, dyld4::StructuredError const*) + 304 4 dyld 0x18dc47258 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3888 5 dyld 0x18dc45edc start + 1844
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016d0f2920 x3: 0x000000000000005d x4: 0x000000016d0f2520 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000 x8: 0x0000000000000020 x9: 0x000000016d0f249d x10: 0x000000000000000a x11: 0x0000000000000000 x12: 0x0000000000000039 x13: 0x1000000000000000 x14: 0x0000000000000004 x15: 0x0000000000008000 x16: 0x0000000000000209 x17: 0x000000018dc4337c x18: 0x0000000000000000 x19: 0x0000000000000000 x20: 0x000000016d0f2520 x21: 0x000000000000005d x22: 0x000000016d0f2920 x23: 0x0000000000000001 x24: 0x0000000000000006 x25: 0x0000000000000001 x26: 0x000000016d0f3298 x27: 0x0000000000000101 x28: 0x000000016d0f3358 fp: 0x000000016d0f24f0 lr: 0x000000018dcb8628 sp: 0x000000016d0f24b0 pc: 0x000000018dcada50 cpsr: 0x80001000 far: 0x0000000000000000 esr: 0x56000080 Address size fault
Binary Images:
0x102d0c000 - 0x102d13fff org.mozilla.firefox (125.0.1) <a1116842-233e-318a-92dd-e4f0a0fef912> /Applications/Firefox.app/Contents/MacOS/firefox 0x18dc40000 - 0x18dcc89db dyld (*) <f6dd3ec2-85a4-3ab1-8486-b189cd980ebe> /usr/lib/dyld 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 1 thread_create: 0 thread_set_state: 0
VM Region Summary: ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%) Writable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
STACK GUARD 56.0M 1 Stack 8176K 1 VM_ALLOCATE 16K 1 __DATA 27K 2 __DATA_CONST 39K 2 __DATA_DIRTY 7K 1 __LINKEDIT 525.4M 2 __TEXT 580K 2 dyld private memory 4384K 4
TOTAL 594.3M 16
Full Report
{"app_name":"firefox","timestamp":"2024-04-17 12:12:16.00 -0400","app_version":"125.0.1","slice_uuid":"a1116842-233e-318a-92dd-e4f0a0fef912","build_version":"12524.4.16","platform":1,"bundleID":"org.mozilla.firefox","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.4.1 (23E224)","roots_installed":0,"name":"firefox","incident_id":"3C721A5F-AD4F-4AB3-9FE6-482267B289BC"} {
"uptime" : 6100, "procRole" : "Default", "version" : 2, "userID" : 502, "deployVersion" : 210, "modelCode" : "MacBookPro17,1", "coalitionID" : 3635, "osVersion" : { "train" : "macOS 14.4.1", "build" : "23E224", "releaseType" : "User" }, "captureTime" : "2024-04-17 12:12:16.9196 -0400", "codeSigningMonitor" : 1, "incident" : "3C721A5F-AD4F-4AB3-9FE6-482267B289BC", "pid" : 9798, "translated" : false, "cpuType" : "ARM-64", "roots_installed" : 0, "bug_type" : "309", "procLaunch" : "2024-04-17 12:12:16.8273 -0400", "procStartAbsTime" : 146508980982, "procExitAbsTime" : 146511036891, "procName" : "firefox", "procPath" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox", "bundleInfo" : {"CFBundleShortVersionString":"125.0.1","CFBundleVersion":"12524.4.16","CFBundleIdentifier":"org.mozilla.firefox"}, "storeInfo" : {"deviceIdentifierForVendor":"55876877-C8BE-5227-BCDA-D0FBE7333164","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "org.mozilla.firefox", "crashReporterKey" : "CD54B57E-E9B1-9010-2F5A-CABA25C40962", "codeSigningID" : "org.mozilla.firefox", "codeSigningTeamID" : "43AQ936H96", "codeSigningFlags" : 570508033, "codeSigningValidationCategory" : 6, "codeSigningTrustLevel" : 4294967295, "instructionByteStream" : {"beforePC":"1AAAABABAAAYAQAAIAEAACgBAAAwAQAAOAEAAFQBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkQpV\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="}, "sip" : "enabled", "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"}, "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath\/libmozglue.dylib","Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> \/Applications\/Firefox.app\/Contents\/MacOS\/firefox","Reason: tried: '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1)"]}, "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":1},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : [{"triggered":true,"id":138493,"threadState":{"x":[{"value":6},{"value":1},{"value":6124677408},{"value":93},{"value":6124676384},{"value":0},{"value":0},{"value":0},{"value":32},{"value":6124676253},{"value":10},{"value":0},{"value":57},{"value":1152921504606846976},{"value":4},{"value":32768},{"value":521},{"value":6673412988,"symbolLocation":416,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6124676384},{"value":93},{"value":6124677408},{"value":1},{"value":6},{"value":1},{"value":6124679832},{"value":257},{"value":6124680024}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6673892904},"cpsr":{"value":2147487744},"fp":{"value":6124676336},"sp":{"value":6124676272},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6673848912,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":449104,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":493096,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":493148,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":42672,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":304,"imageIndex":1},{"imageOffset":29272,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3888,"imageIndex":1},{"imageOffset":24284,"symbol":"start","symbolLocation":1844,"imageIndex":1}]}], "usedImages" : [ { "source" : "P", "arch" : "arm64", "base" : 4342202368, "CFBundleShortVersionString" : "125.0.1", "CFBundleIdentifier" : "org.mozilla.firefox", "size" : 32768, "uuid" : "a1116842-233e-318a-92dd-e4f0a0fef912", "path" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox", "name" : "firefox", "CFBundleVersion" : "12524.4.16" }, { "source" : "P", "arch" : "arm64e", "base" : 6673399808, "size" : 559580, "uuid" : "f6dd3ec2-85a4-3ab1-8486-b189cd980ebe", "path" : "\/usr\/lib\/dyld", "name" : "dyld" }, { "size" : 0, "source" : "A", "base" : 0, "uuid" : "00000000-0000-0000-0000-000000000000" }
],
"sharedCache" : { "base" : 6672646144, "size" : 4189880320, "uuid" : "a53b7d2f-a773-3524-8828-248b33ef0b4e"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%)\nWritable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 16K 1 \n__DATA 27K 2 \n__DATA_CONST 39K 2 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 525.4M 2 \n__TEXT 580K 2 \ndyld private memory 4384K 4 \n=========== ======= ======= \nTOTAL 594.3M 16 \n", "legacyInfo" : { "threadTriggered" : {
}
},
"logWritingSignature" : "f6f77b4f3b82813e1a9d56107a3c037e22e40f97", "trialInfo" : { "rollouts" : [ { "rolloutId" : "6112d17137f5d11121dcd4e2", "factorPackIds" : {
}, "deploymentId" : 240000530 }, { "rolloutId" : "65a8173205d942272410674b", "factorPackIds" : { "SIRI_HOME_AUTOMATION_SERVER_FLOW_DEPRECATION" : "65d39fa4cb0e2417d11ce5f6" }, "deploymentId" : 240000001 } ], "experiments" : [ { "treatmentId" : "130776ea-444f-4cb4-8def-f71b4f47391b", "experimentId" : "66105e203b960674f9490906", "deploymentId" : 400000002 } ]
} }
Model: MacBookPro17,1, BootROM 10151.101.3, proc 8:4:4 processors, 8 GB, SMC Graphics: Apple M1, Apple M1, Built-In Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online Display: DELL U2715H, 2560 x 1440 (QHD/WQHD - Wide Quad High Definition), MirrorOff, Online Memory Module: LPDDR4, Micron AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 13 2024 03:06:59 version 18.20.440.9.7.8.167 FWID 01-7be24857 AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB31Bus USB Device: USB31Bus USB Device: USB3.1 Hub USB Device: USB2.0 Hub USB Device: USB-C Digital AV Multiport Adapter Thunderbolt Bus: MacBook Pro, Apple Inc. Thunderbolt Bus: MacBook Pro, Apple Inc.
when I search for a page after opening a tab. The page will load slowly then stop. I'll then have to hit enter again for the page the load. This does not happen with Chro… (funda kabanzi)
when I search for a page after opening a tab. The page will load slowly then stop. I'll then have to hit enter again for the page the load. This does not happen with Chrome or Edge. Any ideas how to fix this frustrating issue. Thanks.
I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. … (funda kabanzi)
I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.
I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.
Starting Friday April 19, I have been experiencing constant very brief internet outages/reconnections while using Facebook on the desktop. The outages do not occur anywhe… (funda kabanzi)
Starting Friday April 19, I have been experiencing constant very brief internet outages/reconnections while using Facebook on the desktop. The outages do not occur anywhere else on the internet...and do not occur on other browsers. I prefer to use Firefox. I am using Windows 11.
Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809) When I right click the taskbar and press close Firefox, here comes the interface j… (funda kabanzi)
Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809)
When I right click the taskbar and press close Firefox, here comes the interface just as the screenshot uploaded. The blue close button doesn't response no matter how I click it and the Firefox's taskbar is flashing yellow. This bug only occurs on the first window of Firefox and only when user right click the taskbar.
It has been a long time for me wishing that some updates would be released soon to fix this issue, while noting happens. Or this bug is only for me?
Currently, I use Firefox version: 116.0.2 or v117.0 on Ubuntu 20.04.6 LTS. I encountered a phenomenon like this: When I logged in to the application, in the tab I w… (funda kabanzi)
Currently, I use Firefox version: 116.0.2 or v117.0 on Ubuntu 20.04.6 LTS.
I encountered a phenomenon like this:
Steps: 1. Login to the application 2. Operate on the screen 3. Navigate to other URLs, but still on this tab 4. Session storage was lost
What is the cause of this phenomenon? How can I fix it?
Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running No more. … (funda kabanzi)
Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running
No more. For about the past month - click a link - wait for a long time with FF frozen - the a wheel starts rotating - after a full minute (or more) the save dialog appears.
Something has been broken in the mad-dash to push updates. It's fine for browsing, but the, you need to download. At that point you wish you were using a different browser (any other browser, in fact) since FF is the only oe that has this problem. Downloading works fine in a 8 chromium browsers that I have and in the 5 FF clones (like Waterfox)
It's just FF that's broken. I can no longer afford to set it as default because of this. The others are not perfect (WF won't activate Pocket, foe example) but downloading promptly is critical.
Hello, I need your help because i can't find solution to problem. On my macbooks air m1 i experience a very annoying thing: Often while i'm scrolling on websites smooth … (funda kabanzi)
Hello,
I need your help because i can't find solution to problem. On my macbooks air m1 i experience a very annoying thing: Often while i'm scrolling on websites smooth scroll animation get choppy/sluggish for few moments and lagging. It's like animation is FPS dropping during the scroll. I tried lot of things on both device:
- tried without extensions - created new profiles - use without syncing data - disabling hardware acceleration (gets worst) - disable smooth scroll in settings (get worst) - completely remove firefox with AppCleaner and reinstall it - Reinstall macOS and just install firefox alone. I tried latest Ventura and Sonoma
I don't have clue why this happening but ruin user experience very bad. With Safari everything is fine and smooth. On my wife's device (macbook air m3) have same issue.
Do you have any idea how can i fix it?
latest 124.0.2 causing severe problems, it will near instantly bloat to fill all RAM and SWAP even in safe mode causes system load over 24! only solution is to reboot ve… (funda kabanzi)
latest 124.0.2 causing severe problems, it will near instantly bloat to fill all RAM and SWAP even in safe mode causes system load over 24! only solution is to reboot very problematic on for ex: https://epg.pw/xmltv/epg_CA.xml hard to get a screencap since system is nearly totally unresponsive. RAM is ok SSD is ok MX Linux is ok
Issue: The "Recommended stories" setting for the new tab default home page periodically re-enables itself. Version Info: Firefox 124.0.1 (64-bit) OS: Linux Mint 21.1 C… (funda kabanzi)
Issue: The "Recommended stories" setting for the new tab default home page periodically re-enables itself.
Version Info: Firefox 124.0.1 (64-bit) OS: Linux Mint 21.1 Cinnamon
Additional Information:
I am tired of disabling this setting and having it return seemingly randomly. I have no interest in these stories, and consider them spam.
Please assist me in determining why this is happening on this device and how we can go about preventing it going forward.
Thanks, Steven
I recently have gotten a message about manually updating Firefox on my Windows 11 system. Even after I updated, I then I started getting the same message and also "Failed… (funda kabanzi)
I recently have gotten a message about manually updating Firefox on my Windows 11 system. Even after I updated, I then I started getting the same message and also "Failed to check for updates" in the Firefox "about" box and settings page.
I even went about uninstalling Firefox and reinstalling it while deleting the Firefox Program Files and user AppData directories. I also checked for a Windows Firewall entry for the program.
Is there something in another directory or registry setting I need to delete or change? Or does Firefox use a different program for updating that needs a firewall rule?
Thanks for any help.