So we have this helpdesk system at work called Remedy (I make no bones about it, it should be called Malady at least in the form my company has implemented it) but it's w… (funda kabanzi)
So we have this helpdesk system at work called Remedy (I make no bones about it, it should be called Malady at least in the form my company has implemented it) but it's what we've got, I can't change that. I typically use Chrome to create changes in Remedy but I need to use Firefox to create work orders because Chrome doesn't handle Remedy's drop-down menus very well.
Now Firefox, which is my browser of choice in all other circumstances, doesn't work well with Remedy (I'm not convinced anything does) and when it updates, currently at version 39.xx, it stops working with Remedy ... something to do with Diffe-Hellman encryption. I can solve this by reinstalling v38.05 but then it updates and goes pear-shaped. So I uninstall and reinstall and it works again ... until it updates.
The solutions I have tried are as follows (each time preceded by an uninstall of version 39.x and reinstall of v38.05):
1. In Firefox Options / Advanced ensured that "Never check for updates (not recommended: security risk)" was selected.
2. Custom install Firefox v 38.05 with no maintenance service (the above, Options / Advanced, settings appear to be maintained throughout the uninstall/reinstall).
3. Custom install Firefox v 38.05 with no maintenance service and make all executables and DLLs read only. Again all above is the same.
4. Custom install Firefox v 38.05 with no maintenance service, deleted the files maintenanceservice.exe and maintenanceservice_installer.exe from the Mozilla Firefox folder and renamed updater.exe to updater.old. Went into Help / About Firefox and deliberately actioned an update. This "installed" but, upon browser restart, brought up a dialog saying there was an issue (I can't remember the message). Allowed the browser to download the complete new version which forced a second reboot and error dialog which I then closed.
5. Restart Firefox having created a user.js file in profile folder containing:
// turn off application updates:
6. Checked about:config is disabled for automatic updating:
app.update.auto - false
app.update.enabled - false
app.update.silent - false
That's it ... all of these absolutely fail to prevent Firefox updates and, as far as I can tell, I have done just about everything humanly possible to prevent Firefox updating apart from ditching it completely (which I definitely do not want to do) but there seems to be no way I can stop Firefox updating.
I'm sure it is BMC Remedy's "fault" but I can't change what the company does, I'm just a small cog in a large machine but I can (or should be able to) change stuff on my own system. I just can't when it comes to Firefox which, quite apart from being frustrating, makes no sense ... why would the Mozilla team create a product with options to stop updates that the application simply ignores?