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My all passwords and bookmarks are gone.

Hello. I have been using Firefox as primary browser for long time. Today reinstall my firefox because youtube video not playing sound. But after fresh install and synced … (funda kabanzi)

Hello. I have been using Firefox as primary browser for long time. Today reinstall my firefox because youtube video not playing sound. But after fresh install and synced account but all my savings are gone. Passwords and bookmarks are missing. PLease help me to recover.

Asked by MaGnatE 22 amahora adlule

Last reply by jonzn4SUSE 15 amahora adlule

My saved logins are gone after Firefox "wrong way" synced my profile to a device without my logins

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone. After an update (I don't know which one,… (funda kabanzi)

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone.

After an update (I don't know which one, updates are frequent), the app on my phone stopped showing my passwords for most of my accounts. For example, in the passwords section of my Firefox IOS app, it would show the names of the over 100 websites I had saved logins for, but would say there was nothing saved as an email/username or password, just empty boxes. There were 8 logins for accounts I had created on my phone, and those ones did display.

I eventually got tired this and tried to sync my account so I would have all of the passwords I saved on my laptop and on my phone, but Firefox, instead of combining the over 100 logins on my laptop with the 8 logins on my phone, removed all of the over 100 logins I had saved on my laptop and replaced them with the 8 logins that were saved on my phone. My phone also still has the 8 logins.

Now I am missing most of my logins, including the email accounts I used and passwords. This is a big issue for me because I've used multiple emails across my accounts. Resetting all of my passwords will be impossible, and I need to access the over 100 saved logins that are no longer on any of my devices.

I followed the instructions in the "Recover user data missing after Firefox update" support page. The only other profile that showed up for me has no logins saved at all, so that's a dead end. I read other pages about "wrong way syncing", but its too late for me to try to tell Firefox my laptop was the master account because the damage is already done.

I need to know if there's a way to recover my profile with all my accounts. Please, share any information that could be helpful. I need it badly.

Edit: grammar mistakes

Asked by polland 1 inyanga edlule

Last reply by Paul 1 inyanga edlule

All older passwords are gone

I used the password manager feature years and go to it probably 5+ times a week. I went to look for a password today and there are only 5 accounts in there. Trying not to… (funda kabanzi)

I used the password manager feature years and go to it probably 5+ times a week. I went to look for a password today and there are only 5 accounts in there. Trying not to panic I went to my computer to see if it was just my iOS device that wasn't showing them all for some reason, but only the same five accounts are in there too. When I first setup my ipad, all the accounts in the password vault sync'd but they all showed empty so I never bothered looking them up on there. I'm wondering if somehow the ipad's failed sync caused all the other passwords to be corrupted and removed from my account somehow. The 5 accounts I do have are all new accounts I've made over the past month, and I've used it a ton since the old ones. Any ideas for how I could get them back?

Asked by Jeremy 1 inyanga edlule

Last reply by Paul 1 inyanga edlule

Sync Data Missing

Hi I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plu… (funda kabanzi)

Hi

I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plugins & extensions everything is gone. Please I need those bookmarks some of them were very important to me I can't lose those.

Back-story: I recently want to try two distro that I had been on my list from quite a while now, VanillaOS & BlendOS, I worked on those for 3 or 4 days, before switching back to Arch, on both of them everything was working fine, I had all of my data. On Arch I had to reset my password because I forgot. Then the issue started, at first I thought maybe my internet was slow or something but now on the 2nd my data is still not synced.

I even signed out and back in, I checked the profiles(screenshot below). What should I do?

Asked by Z3R0 1 inyanga edlule

Last reply by jonzn4SUSE 4 emasontweni adlule

recovery history sync by date

hello Is it possible to recover information according Sync to the recorded date(For example, the possibility of choosing to selectively retrieve Sync information from&n… (funda kabanzi)

hello

Is it possible to recover information according Sync to the recorded date(For example, the possibility of choosing to selectively retrieve Sync information from : a day ago.or 1week ago or 1 month ago.....)?


Or is there only one date and that is the last backup date? I want to use a new computer and there is no data from the previous computer's hard drive


thank you

Asked by kankarezehtab 4 izinyanga ezidlule

Last reply by cor-el 4 izinyanga ezidlule

Secure connection failed firefox sync effects all browsers all sites

I had a hard drive fail and needed to do an entire new install. One of the very first things I do is install firefox and sync so I have all my sites tabs and passwords. … (funda kabanzi)

I had a hard drive fail and needed to do an entire new install. One of the very first things I do is install firefox and sync so I have all my sites tabs and passwords.

I did this and got the Secure connection failed errors instantly thereafter. no reboot nothing fixed it. Bing chrome opera all fail to work. refusing all secure connections. It will load microsoft but I cannot log in. It will load 1000 other sites as long as they are not the SSL pages. No other browser will load either.

This is instantly after signing in to sync.

I was left with no choice but to assume something got corrupted and wipe and redo windows AGAIN on this new drive.

This time I downloaded everything with bing and edge. Then when I was done after two days. I downloaded FF and tested it.

Worked great.

Signed into sync and BAM, all browsers and all websites refuse connections.

I have signed out of sync. I have deleted firefox. I have cleared SSL and DNS and every other setting I can think of or that chat gpt suggested. from cmd line. hard.

No remaining browsers will load. New firefox with no profile and no sync will load.

Whatever sync DID remains totally systemic and persistent and ONLY a total wipe of the drive fixed it last time.

Why will FF simply DO something like this and WTF did it do?

Asked by CB Air 5 izinyanga ezidlule

Last reply by Paul 5 izinyanga ezidlule

New installed firefox is not sync with my older one

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot… (funda kabanzi)

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data.

New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

Asked by Shaho Khedri 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

Firefox not allowing me to sign in, stating cookies and local storage not authorized. I have tried everything!

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried a… (funda kabanzi)

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried allowing all cookies, restarting the browser several times, and even explored the config files.... to no avail.

How do I "enable local storage"? that's the error that sync provides me, but there is no option to fix that and all of your help files point me to cookies information (which I have done everything with). There are no actual help files to fix the local storage problem. This is frustrating!

Do I have to uninstall the entire application? If so, how to I preserve my bookmarks and pws without also porting over whatever is broken in the application?

Asked by Xander 2 izinyanga ezidlule

Last reply by cor-el 2 izinyanga ezidlule

Firefox wont sync across laptop and desktop

Hello I hope you can help. Trying to sync my logins/passwords from my laptop to my desktop. It just doesnt work. I have reset primary password, logged into both dev… (funda kabanzi)

Hello

I hope you can help.

Trying to sync my logins/passwords from my laptop to my desktop. It just doesnt work.

I have reset primary password, logged into both devices, selected sync on both devices. But it does not sync to desktop. Both machines come up in the Connected Services setion of my mozilla account.

When i try to manually enter logins & password on desktop list - it keeps asking me to enter my primary password (despite already being logged into firefox).

This is very frustrating so any help is greatly appreciated.

Asked by chughes2 1 inyanga edlule

Last reply by jonzn4SUSE 1 inyanga edlule

restore mozzilla after operating system change

Hi I had to change my operating system. before doing that I made sure I have sync my browser. Now after installation browser and login to my account the sync is not doin… (funda kabanzi)

Hi

I had to change my operating system. before doing that I made sure I have sync my browser. Now after installation browser and login to my account the sync is not doing what I was hoping for. The sync is just uploading the new configuration to the cloud but it is not downloading all the history and add-ons from a version before OS change. I see it is stored but I don't see any option to load those to the current browser. Please, advise what can I do?

Asked by amachu00’s Firefox on GWHXTECHA32612S 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

Opened Firefox and only have 10 passwords saved out of hundreds, how do I fix this and what happened?

I recently opened Firefox on my laptop and found only 10 of my saved passwords remained. I had a lot saved that I had been using the night prior to this on a different co… (funda kabanzi)

I recently opened Firefox on my laptop and found only 10 of my saved passwords remained. I had a lot saved that I had been using the night prior to this on a different computer. I still have all of my bookmarks and addons saved, I’m just missing 95% of my saved logins? I have Firefox on 3 devices and it’s the same for all of them. What happened here and how can I restore them? I only have 2 profiles, mine and the default and I know there’s probably a backup of this saved in the profiles but I’m not sure how to restore it.

Asked by jeny.chavez.66 2 izinyanga ezidlule

Last reply by Paul 1 inyanga edlule

"Send tab to device" not working

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my a… (funda kabanzi)

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my account. It also shows that they are updated frequently. I tried sending from Windows-Firefox to Android-Firefox and back. Nothing worked. What can I do? Best regards, Eric

Asked by EP 4 emasontweni adlule

Last reply by jonzn4SUSE 3 emasontweni adlule

Missing Profile, settings and data - extentions, bookmarks, passwords etc

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 pro… (funda kabanzi)

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 profile they were attached to seems to be missing as well. I initially installed the Firefox app from the windows store and thought that might have been the problem, so uninstalled it and reinstalled from the mozilla website. That didn't heelp so I went through all the help articles I could find and I still can't figure out how to restore anything.

Asked by plantshateme 4 izinyanga ezidlule

Last reply by davswi 1 inyanga edlule

Webmail no longer works

My sign on for my webmail has not worked for the past couple of months. I have changed my password and this does not help. I have contacted Centurylink and tried everythi… (funda kabanzi)

My sign on for my webmail has not worked for the past couple of months. I have changed my password and this does not help. I have contacted Centurylink and tried everything they suggested and it still does not work. Have you changed something with the browser that it does not function anymore with my email? My email works using Microsoft Edge browser. It just sits on the sign in page and gives me no reason it does not work. I have cleared my cache and it does not help.

Asked by whumphrey000 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

How to sync a new firefox profile in receive-only mode?

I use a public computer that resets itself every night. I want to login to my firefox account so I can receive all my settings, extensions, etc., when I login to sync. H… (funda kabanzi)

I use a public computer that resets itself every night. I want to login to my firefox account so I can receive all my settings, extensions, etc., when I login to sync.

However, when I login to sync, my default search provider remains as Google (the computer's default) and does not change to DuckDuckGo (the settings I previously had synced).

How do I set up sync so that when I login, it pulls all settings, etc., from the cloud, instead of keeping some that were configured locally?

Asked by firefox.pager865 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Account disconnected

Why, after I turn off my laptop and then restart it, do I encounter the "Account disconnected" error? I have to log in again every time i restart the laptop. I using Win… (funda kabanzi)

Why, after I turn off my laptop and then restart it, do I encounter the "Account disconnected" error? I have to log in again every time i restart the laptop. I using Windows 11 Pro.

Asked by Khải Nguyễn 5 izinyanga ezidlule

Last reply by cor-el 5 izinyanga ezidlule