Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Add Shortcut Button Missing

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so there… (funda kabanzi)

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so theres no reason for it to be gone.

Asked by Cruz Ramos 3 izinyanga ezidlule

Answered by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

Strange shopping card icon - how can I remove it?

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web brow… (funda kabanzi)

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web browser.

Asked by nico-steiner 3 izinyanga ezidlule

Answered by TyDraniu 3 izinyanga ezidlule

  • Ikhiyiwe

Youtube layout

The layout of YouTube was different from before. In the past, after the YouTube video was over. The MAIN WINDOW within YouTube page would showed two rows of recommendatio… (funda kabanzi)

The layout of YouTube was different from before. In the past, after the YouTube video was over. The MAIN WINDOW within YouTube page would showed two rows of recommendations. Now there is only one row with great amount of black-out space at top and bottom. Any suggestion to tune it to the usual two rows?

Asked by HM 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule

  • Ikhiyiwe

Repeated Crashes

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla. Once such a crash occurs… (funda kabanzi)

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla.

Once such a crash occurs, I close Firefox. Reopening it results in a crash shortly after all tabs open and I click on something (usually 3 or 4 tabs are open). No matter how many times I let Firefox close and then I reopen it, the crash recurs. The only recovery is a complete reboot of my PC.

How can I get and submit crash reports to support in hopes of getting a resolution?

Asked by BillTreloar 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

Profiles not showing up in burger menu

I have Firefox installed on both my desktop and my laptop. On my laptop, I am able to create and manage profiles; however, on my desktop, there is no option available in … (funda kabanzi)

I have Firefox installed on both my desktop and my laptop. On my laptop, I am able to create and manage profiles; however, on my desktop, there is no option available in the menu (the hamburger menu) to do so.

I have verified that both devices are running the latest version of Firefox, which includes the profile management feature, but I am still unable to access it on my desktop.

Asked by minihutch.eh 3 izinyanga ezidlule

Answered by Agent virtuel 3 izinyanga ezidlule

  • Kusonjululiwe

overlay

When I try to open a pdf on a certain site I get the pdf, but there is an overlay of a pencil editing a ghost document. How can i get rid of this overlay? I've tried ever… (funda kabanzi)

When I try to open a pdf on a certain site I get the pdf, but there is an overlay of a pencil editing a ghost document. How can i get rid of this overlay? I've tried everything.

Asked by hwg8 3 izinyanga ezidlule

Answered by Agent virtuel 3 izinyanga ezidlule

  • Kusonjululiwe

bookmarks and history

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem"… (funda kabanzi)

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem".

How do I resolve this problem?

Asked by gcotterl 3 izinyanga ezidlule

Answered by Agent virtuel 3 izinyanga ezidlule

  • Ikhiyiwe

windows start icon and bottom screen bar missiing

Hello, The bar at bottom of my home screen is missing. The whole bar is gone. This bar had the windows icon with start-up menu, Power, button etc. That bar also included… (funda kabanzi)

Hello, The bar at bottom of my home screen is missing. The whole bar is gone. This bar had the windows icon with start-up menu, Power, button etc. That bar also included date and time, and other features. Once, I clicked the bottom of the screen and it came up for one second, but disappeared. How can I retrieve it? Thank you for any help you can provide.

Asked by Deborah Addleman 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

Feature Request - Sidebar AI chat minimize but not close so it doesnt close the chat

When using the the chat especially when on either of my laptops. I think it would be useful to be able to minimize/hide the chat but not have it completely close so you … (funda kabanzi)

When using the the chat especially when on either of my laptops. I think it would be useful to be able to minimize/hide the chat but not have it completely close so you can stay in the same session.

In my head I see it working by adding a simple minimize button next to the close button. When it minimizes, the icon for the chat can stay highlighted to alert that it is still active. Also, when switching from chat to other options like bookmarks, history or tabs. If there is a current chat open it should use the minimize behavior so the same chat is still active when you navigate back. So essentially the only time the chat closes or resets is when you close it.

Asked by jfriedman 3 izinyanga ezidlule

Answered by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

Nefarious notifications via Mozilla or at least pruportedly from Mozilla.

Running Windows 11. Receiving notifications from Firefox that indicate system warnings and viruses found. I have run several scans using Norton and there are no viruses… (funda kabanzi)

Running Windows 11. Receiving notifications from Firefox that indicate system warnings and viruses found. I have run several scans using Norton and there are no viruses. This notification is enticing me to click to remove the errors, which seems to clearly be a phishing scam, but I have never seen this as a notification from my browser as opposed to an email. When I try an option to "disable notifications", Norton blocks it due to it being identified as a dangerous "blacklist URL". I can't find a mozilla setting to block this.

The URL is long but what I can see is the following. via d3nt17anaffc73eqftbg.owx-adguard.pro

Asked by jrwyatts 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

support de la messagerie ZIMBRA

ZIMBRA sous FIREFOX semble ne pas supporter les mails au format HTML Problème quand je fait suivre (forward) ou quand je réponds à un mail rédigé en HTML. Je n'ai pas ce … (funda kabanzi)

ZIMBRA sous FIREFOX semble ne pas supporter les mails au format HTML Problème quand je fait suivre (forward) ou quand je réponds à un mail rédigé en HTML. Je n'ai pas ce problème quand j'utilise ZIMBRA sous EDGE. Est-ce un problème connu ? Est-ce une question de réglage ? J'utilise bien la dernière version de FIREFOX...

Help !

Asked by philippe.lucarain 3 izinyanga ezidlule

Answered by Agent virtuel 3 izinyanga ezidlule

  • Ikhiyiwe

Secondary email won't completely be removed

My account has my primary email and it used to have my secondary email connected as well. I now want to create a new account with the secondary email so I can have anothe… (funda kabanzi)

My account has my primary email and it used to have my secondary email connected as well. I now want to create a new account with the secondary email so I can have another profile, so I deleted my secondary email from the manage accounts on my primary email. I ensured that this says it is removed on all devices and it is. But when I try to create a new account with that secondary email, I keep getting the error that I need to sign in my primary email and I am taken back to my profile with my primary email.

How can I fully detach my secondary email so that I can make a new account with it?

Asked by SuMo Bot 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

Facebook Container

Hello, I have Facebook Container installed (Windows 11) on my desktop. However, if I click a link to a FB page, say in an email or on a webpage, Facebook opens onto the … (funda kabanzi)

Hello, I have Facebook Container installed (Windows 11) on my desktop. However, if I click a link to a FB page, say in an email or on a webpage, Facebook opens onto the current tab and makes it a container tab. Since I can not go back once FB is opened in the container tab, I have to open a new tab and go back to the original (pre FB) webpage. This is the only time this happens.

What settings can I change so that the Facebook Container opens Facebook into a new tab, not on top of an existing open tab?

Many thanks for the millions of us that are computer challenged.

Asked by JN 3 izinyanga ezidlule

Answered by JN 3 izinyanga ezidlule

  • Kusonjululiwe

Frequent page crashes

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was h… (funda kabanzi)

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was having similar crashing issues with that browser as well. This is after a fresh install of Windows 11 Pro and a number of different benchmark tests (no known issues with CPU, GPU, or RAM).

Since there are so many reports that all seem different, could someone help troubleshoot? I really can't tell if it's a browser problem, maybe something with my MOBO or PSU or other hardware.

bp-8849827b-dbff-4f56-ab32-a00e50251111 11/10/2025, 7:04 PM bp-b9b83d66-9ac5-4eae-9676-367000251111 11/10/2025, 7:04 PM bp-4b8e92c0-0a15-45ef-b8e1-567920251111 11/10/2025, 7:02 PM bp-4c1a61f1-674e-4da0-8921-156f50251110 11/10/2025, 12:21 PM bp-659dc04a-4933-4a3b-919b-3c1c50251110 11/10/2025, 12:21 PM bp-9387464a-bc4e-4217-995a-f457f0251110 11/10/2025, 12:21 PM bp-97bc77f5-3fa3-4623-b48b-d94e90251110 11/10/2025, 12:21 PM bp-47d723e7-4eab-41d1-b97b-410ef0251110 11/10/2025, 12:21 PM bp-58abdc4e-d959-41c9-bf0a-469280251110 11/10/2025, 12:21 PM bp-b593054f-5a6c-4693-82c8-79d410251109 11/9/2025, 6:47 PM bp-13f555f8-c219-4995-b09f-b15440251109 11/9/2025, 2:11 PM bp-91cbf8ab-d793-4781-ba28-0fd030251109 11/9/2025, 2:11 PM bp-5e7db47b-6114-4cc6-a1ac-daaca0251109 11/9/2025, 2:11 PM bp-ef240795-bedf-4c26-91f2-386ba0251109 11/9/2025, 2:11 PM bp-51ec26ab-03f0-4e0b-b199-b2f600251109 11/9/2025, 2:11 PM bp-aef18aaf-1b2e-410e-9170-99fd50251109 11/9/2025, 2:11 PM bp-e5bc73e3-293e-4b3a-8974-e088c0251107 11/7/2025, 1:38 PM bp-85a1ba73-0df8-484b-b9bb-945cc0251107 11/7/2025, 10:59 AM bp-26c84615-670b-49e8-88aa-c26ac0251107 11/7/2025, 10:59

Asked by andrewr 3 izinyanga ezidlule

Answered by andrewr 2 izinyanga ezidlule

  • Kusonjululiwe

Warnings of a trojan virus infection keep popping up on my other Windows 11 computer

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now.… (funda kabanzi)

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now. Colin

Asked by chollow 3 izinyanga ezidlule

Answered by chollow 3 izinyanga ezidlule

  • Ikhiyiwe

Sync issue - "This profile was previously synced to a different account"

"This profile was previously synced to a different account To keep your data organized and secure, each Firefox profile can only be synced to one account. To sign in usin… (funda kabanzi)

"This profile was previously synced to a different account To keep your data organized and secure, each Firefox profile can only be synced to one account. To sign in using xxx@xxxx.xxx, create a new profile."

So I deleted my old mozilla account since I abandoned the email that it was linked to, but when I tried to sync with my new account I get this. Is there anyway to do this without having to make a new profile?

I tried making a new profile and copy and pasting my profile into the new one, but still get the same pop up. I guess there's something in my profile that says it's been synced before, is there anyway I can find that and delete it or change it?

Asked by SuMo Bot 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

Вкладки

у меня стояла функция открытия вкладок из предыдущих сессий, но сегодня я открыл firefox сначало все вкладки были подписаны типа autoblock(или как-то так), я решил переза… (funda kabanzi)

у меня стояла функция открытия вкладок из предыдущих сессий, но сегодня я открыл firefox сначало все вкладки были подписаны типа autoblock(или как-то так), я решил перезапустить браузер, в итоге открываю и ВСЕ вкладки исчезли, а у меня их там очень много и я точно не все вспомню, попробовал восстановить через журнал("восстановить резервную копию от" я выбрал от 21.10.2025, но она просто выдало сообщения, что текущие вкладки заменятся, на те, что в резервной копии и больше ничего не произошло) есть ли способ восстановить все вкладки не прибегая к тому, чтобы листать историю вручную?

Asked by mamzav82 3 izinyanga ezidlule

Answered by mamzav82 3 izinyanga ezidlule