Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
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my addons are gone after syncing

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons … (funda kabanzi)

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons or so installed and then it got stuck) so i closed my laptop and forgot about it 4. i opened firefox on my PC and the account synced 5. the addon bar flashed and all the addons except for 3 are now deleted (they are NOT disabled, they are completely gone from the addons page)

I don't remember the name of every addon i had installed but I need them back.

Asked by hypnosnyx2 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Change primary email when I already have a secondary email added but no longer access to the first email.

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a seconda… (funda kabanzi)

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key.

Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

Asked by Ale Globant 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Account deleted?

Accidentally logged out of my account in the browser and when I logged back in nothing has been saved even though I know it was synced up. Every bookmark and password sav… (funda kabanzi)

Accidentally logged out of my account in the browser and when I logged back in nothing has been saved even though I know it was synced up. Every bookmark and password saved is gone completely its like my account has been reset. Yes I'm using the same email to log in.

Asked by avalon3 6 izinyanga ezidlule

Last reply by avalon3 6 izinyanga ezidlule

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passwords not syncing between two open laptops

Hi All I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I c… (funda kabanzi)

Hi All

I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I can see both open Firefox accounts on my laptops simultaneously. They are the same account and they have been synced repeatedly. However my passwords and logins are not appearing on the new laptop. They only show on the old laptop. Why?

Asked by bencemlyn 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

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Sync mozila

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my window… (funda kabanzi)

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

Asked by sadegh08593 9 izinyanga ezidlule

Last reply by sadegh08593 9 izinyanga ezidlule

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Firefox synchronised my data with another account

I was re-installing my wife's computer and needed access to her passwords - so logged out of my firefox account and into hers on my computer to access them. I then logged… (funda kabanzi)

I was re-installing my wife's computer and needed access to her passwords - so logged out of my firefox account and into hers on my computer to access them. I then logged back out and when her computer was re-installed, logged into firefox with her account on her computer.

Her account on her computer now contains all of my data, and none of mine. How do I fix this and recover her data?

Asked by jon129 1 unyaka odlule

Last reply by Dropa 1 unyaka odlule

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Primary email account ([edited] @cox.net) is no longer active

The process to change email address requires a verification be sent to old email. That account is not active so no verification can be received. How can I change my ema… (funda kabanzi)

The process to change email address requires a verification be sent to old email. That account is not active so no verification can be received. How can I change my email from the dead ([edited] @cox.net) to the new email ([edited] @mailfence.com)?

Asked by pickblu 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Sync Errors on Desktop - Passwords do not Sync & Unsuccessful Pairing on Desktop

Hi, For some reason my desktop browser version of firefox does not sync passwords with my mobile and other versions of firefox. There are NO passwords saved on my deskt… (funda kabanzi)

Hi,

For some reason my desktop browser version of firefox does not sync passwords with my mobile and other versions of firefox. There are NO passwords saved on my desktop version, and when I try to sync my mobile phone to my desktop there is a permanent error. I have downloaded about sync and it also shows multiple errors with my Sync.

Asked by SagarLRawal 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

update Firefox

Dear Firefox Officer, I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 … (funda kabanzi)

Dear Firefox Officer,

I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 with IOS El Capitan 10.11.6? Please note that I cannot install a more recent IOS. Without updating my present Firefox, would I still have access to all my favorite folders and applications? Thanks for your help. Best regards, Marcel Arnould

Asked by marcel.arnould 4 izinyanga ezidlule

Last reply by James 4 izinyanga ezidlule

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Please help fast i lost all password

i changed password on firefox account to be able to login on mobile, and then my account on desktop disconnected so i login again with new password, and after sync it cha… (funda kabanzi)

i changed password on firefox account to be able to login on mobile, and then my account on desktop disconnected so i login again with new password, and after sync it changed all my synced passwords and i lost every password saved, that happend about an hour, i don't have access now to anything i've please help am locked out from everything right now i need to undo last synced passwords on firefox desktop this really important

Asked by Ahmed Elmahdy 1 unyaka odlule

Last reply by Ahmed Elmahdy 1 unyaka odlule

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can't sync 2nd laptop to firefox

I have a 2nd laptop that I need to sync for my passwords and bookmarks, everytime I try to sync it says incorrect password, when I know it's correct. then locks me out a… (funda kabanzi)

I have a 2nd laptop that I need to sync for my passwords and bookmarks, everytime I try to sync it says incorrect password, when I know it's correct. then locks me out after a few attempts but it works fine on the main laptop! Please, I need help! thank you

Asked by Girls With Guitars 1 unyaka odlule

Last reply by paul.martzen 1 unyaka odlule

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Firefox "remembering" deleted history and logins

Hi there, I'm hoping someone can help with this. I recently signed into a shared computer with my personal Firefox account, and it automatically imported all my history, … (funda kabanzi)

Hi there, I'm hoping someone can help with this. I recently signed into a shared computer with my personal Firefox account, and it automatically imported all my history, my browser extensions, and bookmarks, including personal/secure information that I wouldn't want on a shared computer. I tried signing out and deleting the sites and login information, even going so far as to completely delete all of my browsing history and cookies and signing in with another account, but all the supposedly deleted history and logins and extensions were then transferred to this second account. I have deleted all my data, even uninstalled and reinstalled Firefox, and all the data from my personal account keeps haunting me as suggestions when I type in the task bar or suggested usernames when I log in to websites. How can I actually delete this information so it's not on a shared computer? Thank you!

Asked by uefhkl 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

Syncing

I logged in with an account i use it in my linux and synced, and when i log in with windows version of firefox with the same account, nothing is syncing. no bookmarks or … (funda kabanzi)

I logged in with an account i use it in my linux and synced, and when i log in with windows version of firefox with the same account, nothing is syncing. no bookmarks or any history, saved passwords are showing up. it's empty when i click on sync. thank you

Asked by testjojoboi 10 izinyanga ezidlule

Last reply by Paul 10 izinyanga ezidlule

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Device is missing from "Send Tab To Device" list

A recently added computer's Firefox is not available on the "Send Tab To Device" list. Both computers are logged into my Firefox account and Firefox is syncing. The ne… (funda kabanzi)

A recently added computer's Firefox is not available on the "Send Tab To Device" list.

Both computers are logged into my Firefox account and Firefox is syncing. The new computer populated with my extensions and other synced data. The new computer shows the old computer in it's Send Tab list, but the old computer does not have the new computer's Firefox name in the Send Tab list.

On both computers, I can go to the menu / Manage Account and see the list "Connected Services - Everything you are using and signed into." On both computers, I can see the other computer's Firefox name in the list, and it reports "synced a few seconds ago".

But when I use the context menu and try to send a tab under "Send Tab To Device" the new computer is not on the list.

This article does not discuss this situation. For the case of "I don’t see my device listed" it just says "Sign In", but that has already been completed and is working on both systems.

Asked by Tim 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Started up old computer. Tried to sync updated data. No go. Now new computer has old sync data!

How can I revert my sync data to what I had been using on my newer computer, following the use of an old outdated computer ? My bookmarks, passwords et al. have rev… (funda kabanzi)

How can I revert my sync data to what I had been using on my newer computer, following the use of an old outdated computer ? My bookmarks, passwords et al. have reverted to the old data.

I have tried to turn off sync on the older machine that I rarely use. There are many bookmarks that I need to recover now on the new machine. I had everything selected to sync to the newer data on the older machine, but it would not sync. Now my new machine shows the the old data!

Thank much for suggestions! RayneByrd

Asked by 2skyhawk2 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

Firefox data gone

Hi, I had a new windows installation done without backing up the firefox profile while foolishly resetting the firefox password too without using the recovery key and ef… (funda kabanzi)

Hi,

I had a new windows installation done without backing up the firefox profile while foolishly resetting the firefox password too without using the recovery key and effectively losing my current data.

Is there anything that could be done to restore the data to my account or is that the end?

Asked by Slaweko 3 izinyanga ezidlule

Last reply by Paul 3 izinyanga ezidlule