I-Firefox Community Forum

Mozilla Firefox constantly not responding. I have been unable to access any of my sites, as the browser doesn't seem to be working. Very frustrating. How can I refresh Firefox to reset it??

Started a couple days ago

Youtube works fine for everything, except when i try to watch a video, the rectangle where the video is supposed to be appears black during loading (normal) but then vanish.

checking the console i get a huge error that's just unreadable for me

it doesn't happen on edge, or in private navigation

turning every addon off doesn't fix the issue, and it does it even in "troubleshoot mode"

i haven't "refreshed" because i don't know what kind of data will be lost when i do that

firefox just forced an update and now i can't type more than one key at a time. like shift, shift is a really helpful key for capitalizing. this is a super cause effect situation. if firefox is closed, it doesn't happen. it happened right after firefox crashed and updated itself. this happens across my pc, not just firefox. i guess i'm forced back to chrome

Since the last update, (4/30) Foxfire auto-closes after about 5 minutes. “Help, About Firefox”, lists version “115.23.0esr (64-bit)” as current. I do not remember the “esr” in the version previously. Was I sent the wrong update? I still run under Windows 7 to avoid a hardware replacement which works for my usual desktop software. Is Window 7 related to the problem? My e-mail is via Yahoo at “https://mail.yahoo.com/d/folders/ …” which switches to an ATT.com site. Tried going directly to email via ATT.com and the auto-close was faster. A test sitting at the ATT login prompt for 15+ minutes without loging in did not auto-close. I also have a soft recall of looking for help on the Mozilla site for well over 5 minute without the auto-close. Is Yahoo/ATT email the issue. If so, do I need to talk to them? Directory “PC:\Program Files (x86)\Mozilla Maintenance Service\UpdateLogs ” has 3 files with 4/30/25 dates which is about when problem started. I can email file fro any directory subtree starting with MOZILLA\ if it will help diagnose the issue. Howard Neuschaefer neuscha@sbcglobal.net

On May 1st, when I launched Firefox(afternoon some time on US East coast) it ran an update to 138.0.1. When it was done, it did not launch. So I clicked the icon on my desktop and it came up, but then closed out after about 15 seconds. When I reopened it, it asked to continue in troubleshooting mode or refresh. I tried both. No luck. I restarted and even uninstall and reinstalled the latest version as well as tried installing 137.

I have tried with virus/malware protection/firewall off. I have restarted. My page file is default. I tried renaming the firefox.exe to something else. I tried creating an new firefox profile(firefox.exe -p) but that crashes too.

I installed the latest version of Firefox Nightly and it stays open just fine. But when I launch the regular firefox, they both close.

I also installed the Firefox app from the Windows store and it behaves the same as the one from the mozilla website.

My Firefox Browser keeps crashing at random times. I was using Chrome previously and it was worse than the Firefox performance. I just installed 128 GB of brand new DDR5 RAM which I tested in windows with no error. I have no malware on my computer currently. I ran all of the usual checks that you suggested with regard to extensions and cache. Here is the most recent report ID that was generated by Firefox:

bp-7c5d5dcf-2fc9-40a3-9659-ff55f0250424

Tried Review Checker when it first came out. Liked it a lot. With the most recent Firefox update, I seem to have lost it. It doesn't come up automatically in Amazon, and I don't see a price tag on an item description page to turn it on. The Firefox Settings describes Review Checker, but I don't see a way to turn it on there, either.

I have started to get very frequent tab crashes (all tabs) with "Gah. Your tab just crashed." message. Closing Firefox and starting it again fixes it for a bit, but then it happens again. Firefox is automatically updated. I am not aware of any recent changes to my (quite old) Windows 10 laptop, no new app/program installations, etc.

Any suggestions?

I've had ongoing issues with both TB and Firefox so I finally broke down and did a fresh install of Windows 10. OS is updated except for one KB downloading now, all drivers are updated, and I am basically running a fresh install with only Firefox and TB installed (no other apps). Firefox (137.0.2) continues to crash with these crash reports having been submitted - all today. Can anyone discern a common thread in them please?

bp-3ea3bcf2-f415-4297-95b9-f7dd30250427 4/27/2025, 5:29 PM bp-0f9fd3ee-cfa4-425f-9a2c-792eb0250427 4/27/2025, 5:29 PM bp-7b015e78-8766-409b-b63f-09e980250427 4/27/2025, 5:29 PM bp-01a7e06a-e523-4bcf-9472-a0a280250427 4/27/2025, 5:29 PM bp-354b8233-afa4-4ade-9e50-8a23f0250427 4/27/2025, 5:04 PM bp-d2169b84-91e5-43f7-bc5d-025540250427 4/27/2025, 4:19 PM bp-13c0a356-2831-4c2a-8841-468be0250427 4/27/2025, 4:16 PM bp-8c440107-e04c-446c-9697-d286d0250427 4/27/2025, 4:16 PM bp-5be6817d-c846-4579-824f-252960250427 4/27/2025, 4:16 PM bp-c26c020a-0f82-49c4-954f-05f3f0250427 4/27/2025, 3:50 PM bp-abbe7f86-42d0-4b8d-b207-103e90250427 4/27/2025, 3:50 PM bp-5f3e0701-8df3-4ba8-9eba-dfe0f0250427 4/27/2025, 3:50 PM bp-4e041765-234c-4117-a928-8c58b0250427 4/27/2025, 3:15 PM bp-2f28af2a-9b88-4873-a432-ee4770250427 4/27/2025, 3:11 PM bp-3a7d07c3-da22-450d-9e38-263010250427 4/27/2025, 3:11 PM bp-e92f81f1-ffed-472f-88cd-5efff0250427 4/27/2025, 3:11 PM bp-3064ae20-efcc-4c39-bd81-4039a0250427 4/27/2025, 3:11 PM bp-8b6bb978-d72a-4302-bfe3-87cca0250427 4/27/2025, 3:11 PM bp-dc31d1ea-8af8-4c17-8d4b-e2e700250427 4/27/2025, 3:11 PM bp-f798589d-21e9-46bd-bedf-0bb470250427 4/27/2025, 3:11 PM bp-09abb21d-f2f4-4e9a-89f0-b1d240250427 4/27/2025, 3:11 PM

I get random crashes while streaming video (for example youtube). I am using a laptop with 2 GPUs (integrated AMD and dedicated Nvidia) and a secondary monitor. If the Firefox windows is on the laptop display I never get crashes but on the secondary display I get around 1-2/hour. Also, this only happens with hardware acceleration enabled in Firefox settings, if I deactivate it then the issue is gone. I think it runs on the AMD integrated graphics, based on what I see in task manager. I also have uBlock origin, haven't tried deactivating it yet. The crashses consist in a black screen from which I can only recorver by doing a hard reset.

Any suggestions on what to try?

1. i believe ur updating crashes my window 11 desk top

 2. While i'm watching youtube, doing word processing (.txt) or when i set the PC to 'Sleep' mode,
     my screen either freezes w the display or turns black.  In both cases, my mouse and keyboard
     won't work.  Thus, i have to re-boot to fix.  Even Control-Alternate-Delete won't work to get out

 3.  Request not to keep on showing your pop-up window at top RH corner saying:

      Update Available

      Download the latest ...

     <Download> <Dismiss>

    Hey, either one of those two buttons won't stop blocking my top RH corner of the screen.  It's rediculous.
    Even after i hit <Download>, the same pop-up shows up again n again.  Same w <Dismiss>.

    Just remind me once per week.  And don't crash my PC!!!

4. There is no 'Community' info on this annoying update pop-up problem. Just stop it!

Pls investiate n reply via my email.

Thx

Endless crashes, going on for months (4-5) and no sign of any fixes. As far as I'm concerned, Firefox is totally broken and I'll have to switch away. It's unusable. A crash every ten minutes.

Bonjour, Voilà, depuis une mise à jour de Windows 11 la kb 5054979 et la kb 5055523 fêtent ensemble j'arrive à accéder à Firefox à l'aide de la souris mais dès que je tape au clavier Firefox plante. J'ai essayer la mise à jour des pilotes du clavier croyant à un problème de drivers mais il est à jour. J'ai désinstallé les mises à jour mais rien n'y fait J'aimerai savoir d’où peu provenir le problème ?. Firefox envoie bien des infos sur le plantage et essaye de remettre les onglets mais le problème reste le même. merci pour votre aide ? Je n'ai rien trouvé correspondant à mon problème dans les articles d'aide

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.