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Cannot resolve disappearance of my bookmarks toolbar

I've loved Firefox for years but can no longer use it because I have been unable to resolve this issue. All was well, an update was done, and bingo, I got this message. I… (funda kabanzi)

I've loved Firefox for years but can no longer use it because I have been unable to resolve this issue. All was well, an update was done, and bingo, I got this message. I don't know how to fix it. I removed Firefox from my desktop and re-installed. Same problem.

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Asked by Jackie Anderson 8 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 7 izinyanga ezidlule

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Green video playback after update

I did some googling first and it seems to be an on and off issue mozilla has had with years. Anyway, whenever I play a video (be it youtube, twitter, instagram, even gifs… (funda kabanzi)

I did some googling first and it seems to be an on and off issue mozilla has had with years. Anyway, whenever I play a video (be it youtube, twitter, instagram, even gifs on twitter actually) the video will often mess up and become a chaotic jumbled garbled up mess of green with junk artifacts over the video. The audio will play fine. It's like watching a scrambled TV station from a 90s bootleg cablebox, but green.

This issue doesn't exist in any of my other browsers.

I'd love to continue supporting Firefox instead of Chrome, but this is a persistent issue across the entire internet, so it's kinda obvious I need to stop using Firefox until this is patched. Thanks.

Asked by Danno Palmer 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

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Subtitles and rewind/fast-forward not following Picture-in-Picture mode for Disney+

I've been having an issue with picture-in-picture (PiP) mode where the subtitles and rewind/fast-forward buttons (rr/ff) won't follow the video into the small player for … (funda kabanzi)

I've been having an issue with picture-in-picture (PiP) mode where the subtitles and rewind/fast-forward buttons (rr/ff) won't follow the video into the small player for Disney+ specifically. I have no issues with YouTube or any other site. The subtitles and rr/ff just stay with the original video player on the site while the video is in PiP mode. I can see the subtitle button on the PiP player, but it is grayed out and I can't click it. I've updated both Firefox and my computer (Windows 11) and reinstalled Firefox, cleared cookies and cache, and still no dice. Any advice? Thanks!

(In the screenshot, the PiP player isn't showing video, but I think that's just because of Disney's anti-piracy software - I can see the video in the PiP player on my screen.)

Asked by amyemonsen 1 unyaka odlule

Last reply by TyDraniu 11 izinyanga ezidlule

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No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (funda kabanzi)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 9 izinyanga ezidlule

Answered by computerdown 9 izinyanga ezidlule

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FireFox takes 15 seconds to load first page

When I startup FireFox, it takes ~15 seconds to show me an page. After loading, it works normal and loads pages within a second, until I completely close the browser, and… (funda kabanzi)

When I startup FireFox, it takes ~15 seconds to show me an page. After loading, it works normal and loads pages within a second, until I completely close the browser, and then the first page again takes ~15 seconds. I've been having this issue for the past few months.

- I tried disabling all my addons - Launched FireFox in troubleshoot mode - Deleted everything in DataReporting\Archived folder - Cleaned out History/Cookies and site data/Temporary cached files and pages - Tried both Default and Max protection for DNS over HTTPS - FireFox is allowed in Windows Defender firewall - Tried setting 'browser.cache.disk.enable' to FALSE - Tried changing 'Enable HTTPS-Only Mode in all windows' to 'Don’t enable HTTPS-Only Mode' - Windows and FireFox are up-to-date

None of the above saw any improvement in loading time.

Asked by Filo 1 unyaka odlule

Answered by jonzn4SUSE 1 unyaka odlule

Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (funda kabanzi)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Asked by Jörg Debus 4 izinyanga ezidlule

Last reply by Denys 4 izinyanga ezidlule

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Developer Edition

Developer edition seems to be blocking Today's Deals when browsing amazon.com. Regular firefox does not do this. Suggestion on what to do to fix it. Also trying to brow… (funda kabanzi)

Developer edition seems to be blocking Today's Deals when browsing amazon.com. Regular firefox does not do this. Suggestion on what to do to fix it.

Also trying to browse distrowatch give the following: Warning: Potential Security Risk Ahead.

Asked by Grumpy 6 izinyanga ezidlule

Last reply by Paul 6 izinyanga ezidlule

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Startup

I'm on Firefox mobile, and I keep having this issue, and trust me, I've searched for solutions, but they just haven't worked out. Wverytime I open the Firefox app, it ask… (funda kabanzi)

I'm on Firefox mobile, and I keep having this issue, and trust me, I've searched for solutions, but they just haven't worked out. Wverytime I open the Firefox app, it asks me to "get started". I've had Firefox for nearly a year now and it's my default browser. The only thing I can think that could be causing this issue would be me recently syncing my account onto my computer, but that was a little while ago and it used to not do this every time. Now it is. Please help?

Asked by KingXGarm 11 izinyanga ezidlule

Last reply by Mutaz Awad 11 izinyanga ezidlule

Mozilla VPN Protocol

I just installed Mozilla VPN but when it's active my internet connection stops working. Pretty sure whatever protocol it's using is the problem with the WIFI signal, but … (funda kabanzi)

I just installed Mozilla VPN but when it's active my internet connection stops working. Pretty sure whatever protocol it's using is the problem with the WIFI signal, but I can't find how to change the protocol like every other VPN service allows. How do I change the VPN protocol? There is strangely no article already on this site for this common problem.

Asked by bmrlaptop88489 2 izinyanga ezidlule

Last reply by Paul 2 izinyanga ezidlule

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Firefox 131 and Billpay no longer compatible

Since the recent update to Firefox 131, I can no longer use the Billpay option of my TD Bank account. I am able to log into my account without any problems and use all of… (funda kabanzi)

Since the recent update to Firefox 131, I can no longer use the Billpay option of my TD Bank account. I am able to log into my account without any problems and use all of the options except for Billpay. I want to add that I know I am not alone with this problem as I have seen several others with the same problem but with different banks. It is the Billpay option which no longer works.

As I said, the bank site is fine until I click on "Billpay", Then I get this: begin quote: "Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings.

Copyright © 2024, TD Bank, N. A.. All rights reserved." end quote.

I have disabled uBlock Origin, Enhanced Tracking, tried Private Mode, Troubleshooting Mode to no avail.

I have also cleared cookies & data. This appears specific to v131. Any suggestions??

Asked by Straggler 1 unyaka odlule

Answered by dmehic 1 unyaka odlule

Firefox told me to update Firefox, so I did. Now it is as slow as can be. How do I go back to my previous version of Firefox? I saved both.

Firefox told me to update Firefox. I had to get help from Apple support to do so. Now the new version takes forever to load anything. I can't read comments from other … (funda kabanzi)

Firefox told me to update Firefox. I had to get help from Apple support to do so. Now the new version takes forever to load anything. I can't read comments from other people on my Facebook posts. Amazon takes forever to show the products that I am looking for. I saved both versions of Firefox when I updated, so how do I find the previous version to use? It was much better on my computer.

Asked by Jacquelynne Scott 5 izinyanga ezidlule

Last reply by Jacquelynne Scott 5 izinyanga ezidlule

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Copy and paste problem with screenshot

Just a few days ago, screenshot technique failed. I often copy an image from webpage. Right click technique. I am still able to do this. I have option of copy or Download… (funda kabanzi)

Just a few days ago, screenshot technique failed. I often copy an image from webpage. Right click technique. I am still able to do this. I have option of copy or Download. Download works but Copy does not. When I try to paste the copy into my Word document, I get a blank image (a square that indicates there was an image but the actual image is not there). How can I get the paste mechanism working again?

Asked by kerryn11 1 unyaka odlule

Answered by kerryn11 1 unyaka odlule

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Latest Nightly Crashes On New Power Automate Flow (with fresh profile) - 132.0a1 on Linux Debian 12 Wayland Gnome 43.9

The browser just shuts down when one tries to create a new flow ... obviously there is not a way to screenshot this ... one suspects this is a javascript issue. Details: … (funda kabanzi)

The browser just shuts down when one tries to create a new flow ... obviously there is not a way to screenshot this ... one suspects this is a javascript issue.

Details:

  • OS - Debian 12 (Wayland | Gnome 43.9)
  • Nightly Version - Debian Repo (mozilla-deb - 1.0) | 132.0a1 (2024-09-23) (64-bit)
  • URL / Actions - make.powerautomate.com > New Instant Cloud Flow > Name it & Select Manually trigger a flow

What Else Have I Tried?

  • Ungoogle Chromium - Absolutely fine, no add-ons
  • Firefox mozilla-deb - 1.0 130.0.1 (64-bit) - Absolutely fine, no add-ons

Asked by eliot.cole 1 unyaka odlule

Last reply by eliot.cole 1 unyaka odlule