Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (funda kabanzi)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 2 izinyanga ezidlule

Answered by raem.kauai 2 izinyanga ezidlule

  • Kusonjululiwe

Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (funda kabanzi)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie 1 isonto elidlule

Answered by Terry 1 isonto elidlule

"Video can't be played because the file is corrupt." But works fine in Chrome, Edge, VLC media player, ...

https://forum.skylords.eu/uploads/stronghold_bombardment.mp4 This file can not be played with error message "Video can't be played because the file is corrupt.", and ther… (funda kabanzi)

https://forum.skylords.eu/uploads/stronghold_bombardment.mp4 This file can not be played with error message "Video can't be played because the file is corrupt.", and there is not even an option to download the file. Same file works fine in Chrome, Edge, VLC media player, ...

Asked by Kubik 4 izinyanga ezidlule

Last reply by zeroknight 4 izinyanga ezidlule

Firefox 120.0.1 Memory Leaks, Windows 11 & 10, not a new issue

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had … (funda kabanzi)

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had about 30 tabs open.

Today I tried Firefox about:memory "Minimize Memory Usage" several times, and it was largely ineffective.

I did a "create memory dump file" of one 5+GB bloated thread using task manager, but can't find a way to upload the compressed archive with this report for analysis. Finding a way to report this issue was quite a challenge. It seems most help avenues are now missing/moved, and other reports of this type of issue are "Archived".

I tried killing the 2 bloated Firefox threads and checked for tabs which might be missing or malfunctioning. Everything continued to run normally while more than 10GB of memory was returned to system use. Leaving these bloated threads overnight doesn't improve anything, in fact I can often get up and find my machine is completely out of memory because Firefox consumed it all. My smallest machines have 16GB RAM.

These memory issues aren't new. I've been reporting them off and on for more than a decade. They get better for a few months after reporting, then they get bad again in a few more months. The battle to get memory leaks fixed is continuous while Firefox springs more leaks.

I'd like to give you the memory image I generated so you'll at least have some real data to look at and analyze for this report.

The attached task manager snapshot image is a very minor example of this issue. The numbers keep increasing like there are one or more large memory leaks.

Asked by Craiga 1 isonto elidlule

Last reply by zeroknight 5 ezinsukwini ezidlule

  • Kusonjululiwe

Can't copy text - It works in any other browser

Hello! I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but t… (funda kabanzi)

Hello!

I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but this is very difficult to do in Firefox. If I inspect the element this is what I see:

<em unselectable="on" style="width: 2161px;">Service Ticket #55474079</em>

I understand the unselectable attribute is on but even if I try setting it to off or deleting it all together the problem remains. Moreover, I've tried it in several browsers (Chrome, Edge, DuckDuckGo) and it works fine without any extensions or tricks.

In other words: only Firefox keeps me from selecting this very important piece of info.

Any help would be very much appreciated! I looked up help articles but nothing similar to my case. I did find an extension for the browser but I am afraid to try it due to security reasons.

Thank you!

BMET1.

Asked by BMET1 2 emasontweni adlule

Answered by cor-el 2 emasontweni adlule

  • Kusonjululiwe

Firefox crashes when I try to open it after update (version 120)

I have updated my Firefox on PC to the newest version available (version 120.0.0.8720 as of 24/11/23 00:30 UTC). Unfortunately whenever I try to open it, it loads a blank… (funda kabanzi)

I have updated my Firefox on PC to the newest version available (version 120.0.0.8720 as of 24/11/23 00:30 UTC). Unfortunately whenever I try to open it, it loads a blank screen and then crashes, and brings up the crash reporter. This has happened every time I try and open Firefox, even during Troubleshoot mode. I have over 180+ tabs and thousands of bookmarks on my account that I do not want to lose (I have not used Refresh Firefox for this very reason) but if I can't even access them on my computer then what can I do?

Please help me, I want to know how to fix this and keep my tabs and history. I am desperate.

Asked by Andrew P. 2 emasontweni adlule

Answered by Andrew P. 4 ezinsukwini ezidlule

blank screen after loading on Michael's website

While on michaels.com I click on a product, it goes to the product then immediately the screen goes blank. It also happens when I do a search, multiple products show up, … (funda kabanzi)

While on michaels.com I click on a product, it goes to the product then immediately the screen goes blank. It also happens when I do a search, multiple products show up, then the screen goes blank. I don't have that issues on other websites. What is going on and how do I solve this issue?

Asked by tcde2001 1 inyanga edlule

Last reply by jonzn4SUSE 1 inyanga edlule

Why is Firefox eating my memory?

Why does Firefox has 13 processes open here and taking 700mb of memory. I went away for 2 minutes and when I left it has 6 processes and was taking about 300mb and then I… (funda kabanzi)

Why does Firefox has 13 processes open here and taking 700mb of memory. I went away for 2 minutes and when I left it has 6 processes and was taking about 300mb and then I came back to this.

Asked by VConfused 3 izinyanga ezidlule

Last reply by jonzn4SUSE 3 izinyanga ezidlule

Firefox will no longer play Amazon Prime Videos

Up through Monday, 10-16-2023, I could play Amazon Prime Videos. As of Tuesday, 10-17, I no longer can. I can do this on other browsers, e.g. Chrome and Safari. Can this … (funda kabanzi)

Up through Monday, 10-16-2023, I could play Amazon Prime Videos. As of Tuesday, 10-17, I no longer can. I can do this on other browsers, e.g. Chrome and Safari. Can this be fixed or do I need to stop using Firefox?

Asked by james.hake 1 inyanga edlule

Last reply by james.hake 1 inyanga edlule

Youtube says I'm blocking ads

Suddenly when I try to go on Youtube, I get messages that I'm blocking ads. I'm on a Mac-mini using X El Capitan V10.11.6, which is the highest I can upgrade to. I'm usin… (funda kabanzi)

Suddenly when I try to go on Youtube, I get messages that I'm blocking ads. I'm on a Mac-mini using X El Capitan V10.11.6, which is the highest I can upgrade to. I'm using Firefox Browser 78.15 (64-bit) and info shows it's up to date. My old Safari browser still will work with Youtube, but Foxfire is my go-to browser.

Asked by VJS 1 inyanga edlule

Last reply by Terry 1 inyanga edlule

  • Kusonjululiwe

Firefox 116.0.1 for OSX, tabs keep crashing

Hi, After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm … (funda kabanzi)

Hi,

After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm not sure what to do with them, they seem inconclusive. The last report (not for the last crash, though, which didn't produce any report) is bp-3334b934-58b5-4226-887a-235300231117

Asked by frakie 3 emasontweni adlule

Answered by frakie 2 emasontweni adlule

PlayStation log-on breaks Firefox

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown o… (funda kabanzi)

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Asked by dg.coombes 3 emasontweni adlule

Last reply by jonzn4SUSE 1 isonto elidlule

ERROR CONNECT when trying to get Xfinity/Comcast Mail

Tried to get my Xfinity/Comcast Email Page & got this message.... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ " Secure Connection… (funda kabanzi)

Tried to get my Xfinity/Comcast Email Page & got this message....

                       ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

" Secure Connection Failed An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

   Please contact the website owners to inform them of this problem.

Learn more… "

                       ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I have a fairly new HP -PC Laptop -Windows 10 & Firefox just updated today to 115.0 version I also have Webroot SecureAnywhere, which has just scanned computer & found everything running good.

I have had No Problem until today. Other than firefox updating me to the 115.0 version today, nothing has changed since yesterday or the day before or the day before that, so on & so on.

Can someone PLEASE help a person that's not real technically savvy (me)??

I Anxiously wait a Reply Soon I Hope Thank You Patti Tray

Asked by PatTra 5 izinyanga ezidlule

Last reply by PatTra 5 izinyanga ezidlule

  • Kusonjululiwe

FIrefox wont open

i have just downloaded Firefox and i go to open in and it flashes open an close immediately. the occurs every time that i open the program. i have reinstalled it multiple… (funda kabanzi)

i have just downloaded Firefox and i go to open in and it flashes open an close immediately. the occurs every time that i open the program. i have reinstalled it multiple times to see if that's the issue, used the Microsoft store to download it, the website, i tried to get the beta that didn't help and i was just wondering what the issues was and wondering if you could. i looked in the error message folder as well and its empty.

Asked by noah 1 isonto elidlule

Answered by zeroknight 1 isonto elidlule

Youtube thumbnails/videos slowness

Hi I'm experiencing slowness especially in youtube thumbnails scrolling down. when video is playing if I click on settings to choose video quality etc it takes like 2 mi… (funda kabanzi)

Hi I'm experiencing slowness especially in youtube thumbnails scrolling down. when video is playing if I click on settings to choose video quality etc it takes like 2 minutes to even open. This slowness not present in edge browser. I want to try older ver but I thought if someone might experiencing same or know what might be the problem

Asked by fx 5 izinyanga ezidlule

Last reply by willjoe24421 5 izinyanga ezidlule

playing any streaming video service is next to impossible

I have used Firefox on a 27" MAC for many many years. In fact I have used Firefox on many macs since Firefox was first offered. As of the last update or browser upgrade… (funda kabanzi)

I have used Firefox on a 27" MAC for many many years. In fact I have used Firefox on many macs since Firefox was first offered. As of the last update or browser upgrade offered by Mozilla for Firefox for Apple desktops, most all streaming video service no longer work. YouTube, Amazon Prime, and Netflix all stall after a minute or less of selecting a video from the above vendors. I get the little spinning arrow, and then a screen message that states that my ISP is not providing me with enough bandwidth to stream video. Absolute nonsense. Using Safari I have absolutely no issues, problems, stalls, buffering, error messages etc., and the experience is what I used to get from Firefox. I have lots of bandwidth available, and have had a professional network engineering service provider check my internet connection. Even if I make sure no other tabs, applications or other iterations are running, ONLY Firefox, it stalls and will not play video. Then I get another screen message that states that "maybe if you restart your device you may be able to play video". While I realize that Firefox is free, I still think I should have a reasonable expectation that it will continue to provide buffer, stall, and hang free performance when I want to watch YouTube, Amazon Prime and or Netflix.

Asked by bekglm1 3 izinyanga ezidlule

Last reply by bekglm1 2 izinyanga ezidlule

Firefox opens minimized

When I first open Firefox from my home screen it opens up minimized in the top left corner and I have to click the minimize button and then the un-minimize button to get … (funda kabanzi)

When I first open Firefox from my home screen it opens up minimized in the top left corner and I have to click the minimize button and then the un-minimize button to get it to open full screen.

Thanks, Patrik

Asked by patrik.witzel 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

  • Kusonjululiwe

Tab freezes for about 10 seconds when using google search

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop,… (funda kabanzi)

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop, 1 amd pc) both on newly installed windows 11 pro

what i've tried: safe mode, disabling hardware acceleration, disabling antivirus (kaspersky, without any browser plugins or safe browsing) , but the issue persists

here's the video: https://youtu.be/qMY-38z_TC0

Asked by Kairali 2 izinyanga ezidlule

Answered by zeroknight 2 izinyanga ezidlule

Youtube won't play

Recently Youtube refuses to play any videos for me, saying adblockers are against their rules. I have uninstalled Adblock, and reset firefox totally. Youtube is still blo… (funda kabanzi)

Recently Youtube refuses to play any videos for me, saying adblockers are against their rules. I have uninstalled Adblock, and reset firefox totally. Youtube is still blocking me. It works fine on Chrome. Do I have to switch to Chrome permanently?

Brian.

Asked by mcswally2 1 inyanga edlule

Last reply by Terry 1 inyanga edlule