I-Firefox Community Forum

Hello Firefox Support Team,

I would like to ask for assistance regarding my Firefox Account.

My Firefox Account is currently associated with the email address:

Old email: [edited] @mail.ru

Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.

I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:

New email: [edited from community support forum] @gmail.com

I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.

Kind regards,

Aleksey Bondarenko

Question 1: When I click on a link for email in Firefox, it automatically opens Outlook. I rarely use Outlook (my former professional email) and would like the default email to be Gmail. How can I change that?

Question 2: The email for my account is my old professional email, which I rarely use, having retired 14 years ago. I do have access to it, but it's a long story. The box for secondary email says "None". So I have tried to add my personal email, which I use for almost everything now. When I enter it, I get a message saying "Account already exists." I assume that is related to my phone and tablet, both of which use Firefox. I would like them all to use the personal email. Can I change that? What happens if I delete this account and create a new one on this machine?

Thanks for your help. Robert McKeown

Hello, I previously had my personal email attached to a Firefox Account. I added other emails, changed the primary email, and then completely removed my personal email from the account.

However, Mozilla still allows login with that removed email and prevents me from creating a new Firefox Account with it.

I need the email login association fully cleared so this email can be used for a separate Firefox Account, while keeping the existing account intact.

Can you please reset/remove the hidden email ownership binding on your end?

Thank you.

had to change internet provider I can't change my e*mail address because it will send confirmation to old address that i don't have my new address is [email removed]@bright.net

My old gmail that was associated with my mozilla account was hacked and lost forever. I'm trying to change the email that is associated to my mozilla account to my new one, but there is no button to change or remove my primary email. I clicked "Add secondary email" hoping I could add my new gmail as a secondary then swap it to primary, but adding a secondary email requires a 2fa verification code sent to the gmail I no longer have access to, and I don't see any bypass options. How can I change the email associated with my mozilla account without access to the old one, or do I have to abandon this mozilla account and make a new one?

Original Firefox account uses an older email now defunct and is no longer accessible. Security code being sent to add secondary email address can't be completed as older email account isn't accessible. Suggestions?

the email i signed in with is no longer valid i need to put in a new one i have spent an hour trying to find out how to do this is a nightmare there are guidelines for changing a password, but nothing about removing an old invalid email and password it really should not be this hard suggestion: next to the email address put an edit/change button

????

my new email is a follows:- davidgreenacre99@gmail.com

thank you