I-Firefox Community Forum

I have been trying for 2 days to change my account default email address. The system gets as far as me typing in the password sent to my current default email address. I then click on the submit button and nothing happens! This has happened 8 times now. After using Firefox as my browser for +-15years, I am very disappointed by the lack of access to a human voice. If I do not hear back from you I will change to Microsoft Edge as my browser.

Hi - My mozilla email is tied to my old work email, i.e. a company I left in 2018. That company has long since folded. I never added a secondary email. I'm now trying to use features like the VPN etc but need to sign in to do so. Despite being signed in on mozilla(and remaining that way since 2018 across two laptop transitions) it still wants to send me a code to the old work email which is defunct and no longer active. It's kind of an even bigger problem because now I have to remember to navigate to this here forum since I won't get email notifications that someone replied! :)

What do I do? Is there anything I *CAN* do or am I S-O-L as they say? Again, the gold is just to switch out the primary email for my current, working, personal gmail lol

Many thanks.

Seem as if you cannot change the primary email address if the address has been invalidated. What are the options here? I no longer have access to that email address. How do I change my primary address now?

The access to the email I used to sign up for my Mozilla account was revoked without warning earlier this year. I can't change the email address because it insists on sending an authentication code to the email address that no longer exists. There doesn't appear to be a way around this.

To access https://accounts.firefox.com/ I used my email address xxxx@yahoo.com. I tried to change this email address to my email address xxxx@myonline.be following the prescribed procedure. I then received a message that this email address was already in use. Perhaps I once registered with this email address, but I no longer remember the password. Therefore, I'm unable to create access withe the email address as I'd like. How can I resolve this issue?

Hi, I found this page in the support forums which kind of answers my question, but it says in order to get my username changed (for the same reason the original poster of that page was requesting it) I need to contact an administrator. However, there's no information on how to do that and the thread is archived.

How do I contact an administrator in order to request this change?

When I look at the mozilla account, there is no email address listed. But, I get email when signing in (with a pass code etc). I see no way to change that email address. Is there? And, where would I find it displayed?

Hi,

when I wanna update my email preferences, a wrong email is shown up on the page. I have no secondary emails in my account. Could you please look into that and delete every other email than my primary? In the screenshot attached, you can see it clearly.

Thanks.

the email i signed in with is no longer valid i need to put in a new one i have spent an hour trying to find out how to do this is a nightmare there are guidelines for changing a password, but nothing about removing an old invalid email and password it really should not be this hard suggestion: next to the email address put an edit/change button

????

my new email is a follows:- davidgreenacre99@gmail.com

thank you