I-Firefox Community Forum

My desktop icon has disappeared. It is still on the taskbar and in Start Menu (Windows10), also listed in programs on control panel. However I can not find it in Program files and have not been able to reinstall the desktop icon. Can you help me? Leslie Booth ([edited email from public support forum])

After a recent Firefox updated 11/17/2025 I went to try and use Firefox as my default browser I realized that all my bookmarks that I saved for I can't remember how long a very long time (years) I lost it all and I don't have any backups bcuz I never had to make any and now after a new update I have zero bookmarks left I am very disappointed and angry at the same time bcuz if I put so much efforts on doing something I expect to know that what I did won't just get completely erased so I just wanna get that point across Firefox was my favorite web browser now I'm not so sure anymore anyway my email address is as follows [edited email from public community support forum]

Hi,

This is the first time I have reset my PC after switching to FireFox.

As far as i was aware, I had an account that allowed syncing.

Anyhow, I've logged into what I had thought was my account, yet it is empty.

Is it possible to have multiple accounts from the same email address?

If i provide my email address, can someone check to see what the issue is?

I'm 99.999% sure I have the correct email address.

Suddenly, all my bookmarks disappeared. Please help! Besides, I’m coming to change to iMac mini, please advise how to move the details fm window to iMac mini. Thanks’ for ‘Firefox

duplicate of /questions/1558885 thread

I just bought a new computer. How do I sync firefox on my old computer with firefox on my new computer. The same for thunderbird mail. Please help. I am not a computer genius. Dave Muran [edited email and phone# from public community support forum)

Today I installed a clean WIN10 version on my PC, expecting to just log into firefox afterwards and have all the data back within minutes, but I forgot my Firefox password... As I'm currently in another country I also couldn't just log in on any of my other devices to recover the password, so I decided to reset it via the E-Mail... well aparantly changing your password deletes the sync data?? I'm guessing there is no way to recover the data? So I got a relative of mine to start my backup notebook which has not been synched for a few months but some data should've still been there, at least I had thought so... password database there was empty... and instead of synching the firefox landing page from my notebook where all my pinned pages were, it copied the page from the new device and wiped that as well... Any way to revert the sync changes on the notebook?

Hihi

I had to factory reset my computer and when i re-downloaded Firefox and logged in my bookmarks where no where to be found. I've look through some the the fixes and they don't seem to work is there anyway to recover my bookmarks?

Hi!

After computer reset I can't open my Firefox, it keeps showing that it's crashing. I have a few really important tabs there and would like to know if it's possible to reinstall it and still keep my tabs from previous session?

Thank you, Tijana

Dear sirs, A few weeks ago I must have hit a button or two that made all my bookmarks disappear, about 200 or so. How do I get them back? Please help Harris Bartine Email removed for privacy reasons

I have a new computer that I want to sync my bookmarks to. I don't remember my password or recovery key (if I have one). I don't want to lose my bookmarks. How can I save them if my account gets reset and they are deleted?

I've been looking to recover my file history. I accidentally deleted my file history. I looked into recovery. I found out how using a youtube video. Using Sqlite recovery app on this file "places.sqlite." However, when I search and looked up a few things, it was basically the history I can already access and that only goes back from now to like december 2023. I want to go back a few years. Did I do something wrong using the sqlite app for that file?

Dear Firefox community ,

I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed:

• "Failed to save the PKCS#12 file for an unknown reason."*

I have tried saving the file multiple times, but the error persists. Could you please provide guidance or potential solutions to resolve this issue?

Thank you for your assistance.

Hi, I've had a Firefox account for a long time. I recently formatted my computer and reinstalled Windows. I signed in to my Firefox account, but it won’t let me import my bookmarks. Can you please help me? Thanks, Sam

Dear Firefox community ,

I am encountering an issue when attempting to save a PKCS#12 file in Firefox. The following error message is displayed:

• "Failed to save the PKCS#12 file for an unknown reason."*

I have tried saving the file multiple times, but the error persists. Could you please provide guidance or potential solutions to resolve this issue?

Thank you for your assistance.

I have been a firefox user for 5 years now and i gave my laptop to repair and it was fixed with an ssd (HP NVMe SSD) to better performance and more speed and efficiency but in the process he rebooted and restarted the pc and now all my data is not there , i have some very important webpages and bookmarks in my firefox browser, i had signed in synced and done everything so that i get the data if something like this happens , however and only 3 or 4 bookmarks were imported and all the search history is gone and new even though i signed in with all my accounts and synced and tried to get the data , i remember that i did everything properly to sync and store the account data,search history,bookmarks and password s and now i am not able to get it and i tried doing it with all accounts i had logged in firefox.how do i get my search history,bookmarks,saved passwords back please tell?