• Okugcinwe kunqolobane

Firefox or an open pinned tab repeatedly crashes

I am a Firefox user on both of my own computers, but also install it on all systems I support remotely. On one of those the user is a heavy FF user with multiple pinned t… (funda kabanzi)

I am a Firefox user on both of my own computers, but also install it on all systems I support remotely. On one of those the user is a heavy FF user with multiple pinned tabs. This worked without issues for a very long time. However, since V 106 (I don't know it his is related) FF and/or individual tabs frequently crash (on start, or later), offers to restore session or tab, is successful, but then the whole sequence repeats. We have taken all troubleshooting steps, including disabling all extensions, and starting in safe mode, but to no avail.

The system in question runs WINDOWS10 (Home), 64 bit, V 22H2 (newest upgrade) and all patches applied.

Any help or suggestions would be hugely appreciated.

Willem Overbeeke

Asked by willem.overbeeke 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Restoring Synced Data After Accidental Deletion

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to th… (funda kabanzi)

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to the recovery keys if required and can attempt to provide any information requested about the account. Not sure if it is even possible to restore the data using this method but it's worth a try at least. Appreciative of any assistance with this problem, thanks again :).

Asked by Aldraxic 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync of critical preferences like search engine, privacy etc don't sync, they change too

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated … (funda kabanzi)

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated browser ecosystem and actually being able to have my preferences, interest and personal information centralized with eventual goal of digitally divorcing tech companies from my personal data. I still have to use a lot of different devies with varying OS and it literally took me two years to help Apple fix an AppleId problem. Now that I have that sorted out I have been hoping to move away from gmail entirely and eventually have my own mailserver but using icloud now for macs and pcs.


At a minimum it seems like even after forced manual I have not properly sync an imac with windows 10 PC. So to keep it simple I stay there but this morning when I typed into Firefox on my iMac its was google search not Duckduckgo. Not only have I synced it in firefox but icloud should be redudant and I had removed google from list of potential search engines. There seems to be some way for a hostile takeover of these settings and google connstant agressive intrusions asking for data is not just wrong or annoying its simply impossible to not have facebook or google track me beyond california digital privacy standards. The worst offender may be youtube. I want to fix the browser and sync my stuff. But I am also looking for extensions that will help me do that better.

I am pretty thorough and now just want to learn more and would like to believe one can have a semblance of privacy but it seems like it will be an adversarial experience when the companies that do can rollback privacy with clever tv ads. The 'providers' clearly do not give hoot about rules, preferences and laws designed to protect people's rights.. That is what is particulary frustrating. It is not a fair fight but a good one. I guess what I am wondering is if there are specific modules you could add to detect maybewhen an event like change in search engine occurs and whether logs may exist as to how or why the change was made. Even if it was an accidental quick through a popup in chromium or edge where I was always being cued to come back to Chrome. Logging out doesnt always seem to work so i tried syncing with and chrome with more or less same results. Very little actual control or at least a tendency to revert back to the data miners preferences over mine. I want to help stop that.

Asked by 0light 2 iminyaka edlule

Last reply by Melchior blausand 1 unyaka odlule

  • Okugcinwe kunqolobane

Add-on was at the top of the right-click menu, but now it's been moved down.

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minu… (funda kabanzi)

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minutes ago, this menu item was at the very top of the list (i.e. above "undo" and all the rest), but now it's been moved down with all the other add-ons. Image for further clarity.

The add-on hasn't been updated in 6 years, so it's certainly not that. I don't recall doing anything to make it change, but before this, it had been at the top of the menu ever since I added it maybe 2 years ago. Is there any potential way to restore this functionality? The fact that it appeared at the very top of the menu might have been a bug, but if that's the case, it was certainly a convenient one.

Anyway, I'll be looking forward to hearing from you fine folks in this community.

Asked by WonkySplonky 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

Second time I've lost all of my browser tabs - how to rescue them?

My Firefox window with 15+ tabs just crashed. I watched a YouTube video and the solution offered doesn't work. How can I restore them? And does Firefox really not have a … (funda kabanzi)

My Firefox window with 15+ tabs just crashed. I watched a YouTube video and the solution offered doesn't work. How can I restore them? And does Firefox really not have a way to speak to a human being??

Just lost it.

Asked by anneusher1 1 inyanga edlule

Last reply by jonzn4SUSE 1 inyanga edlule

How to get rid of google account

I had one email that I linked with a mobile game but I logged off and sold it. But every time I went to google.com and clicked sign in then It pops up the old Google acco… (funda kabanzi)

I had one email that I linked with a mobile game but I logged off and sold it. But every time I went to google.com and clicked sign in then It pops up the old Google account which I already sold. And I have to select new email and login again. It seemed in every time I went to google I have to re-login again. Its very bother me.

Asked by benztpk1994 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

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locking up on ebay

‘When i am on ebay after 4 or 5 selections everything locks up only way to free it is up is close Firefox browser then I'm unable to launch fire fox for several minutes … (funda kabanzi)

‘When i am on ebay after 4 or 5 selections everything locks up only way to free it is up is close Firefox browser then I'm unable to launch fire fox for several minutes sometimes have to do restart of pc!. Only site happens on. I asked ebay they didn't help completely unable to shop. Please help! I'm retired rocket Scientist go figure! Bruce Allen

Asked by cromarble 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

Websites Formatting Wrong with Firefox

Using a Macbook Air. Have gotten to the point that I don't want to update Firefox as every time I do, more websites do not work at all. MSN News has been messed up for m… (funda kabanzi)

Using a Macbook Air. Have gotten to the point that I don't want to update Firefox as every time I do, more websites do not work at all. MSN News has been messed up for months, so I cannot even use with Firefox--it used to be my homepage--now I can only use it on Chrome.

That is annoying but I can deal with it. BUT--there are bank websites that cannot be signed into at all using Firefox. Will not allow login--simply will not allow anything to be typed into the user id or password fields--just bizarre. Chrome works fine with the same websites. Not sure what is going on with Firefox. I prefer it to Chrome but if I can't log in to bank sites--it's really bad. I've used Mozilla browsers always--since inception, and dealt with all the issues from the updates, but whatever they've done now has rendered Firefox almost useless.

Asked by suzanne77 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

New firefox today. Reset most if not all settings. NO PAGES WILL LOAD!!!

Most of my settings were changed on update. Had to reopen session and still absolutely NO PAGES WILL LOAD. Submitting this report from Google Chrome because firefox is CO… (funda kabanzi)

Most of my settings were changed on update. Had to reopen session and still absolutely NO PAGES WILL LOAD. Submitting this report from Google Chrome because firefox is COMPLETELY BROKEN!!! Are you hoping I will change to a competitor browser??? This is a complete screw up and a no started. Even took away several buttons for extensions I've used for years. I AM A FORMER IT GUY and I can't make it work. Patience is already wearing thin!

Asked by Bob 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

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The list of available search engines is changed after each Firefox ESR update

I would like to know if it's possible to keep the user preferences regarding the available search engines when Firefox Extended Support Release is updated. Now, after eac… (funda kabanzi)

I would like to know if it's possible to keep the user preferences regarding the available search engines when Firefox Extended Support Release is updated. Now, after each update my preferred search engine is removed from the list. Thank you in advance.

Asked by lucchesi.esteban 1 unyaka odlule

Last reply by jeyson1099 1 unyaka odlule

  • Okugcinwe kunqolobane

Please put the cursor on the line where we will write our article name.

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Some… (funda kabanzi)

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Somebody went a bit berserk writing these supposed help pages.

You need that programmer to put a cursor at the beginning of the line where we type our description of the article to be saved. And that programmer has a lot of energy, so please allow us to search for the word that WE write as the description. For $4.99 a month, I expect both of these small software changes. We save so many articles and really need to be able to search for whatever code we write as the description of the saved article.

God only knows if this is going to the correct department. This website is a maze of information.

Asked by justglass 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox on Windows 11 now runs at 100% and a stack of ram

Firefox on Windows 11 now runs at 100% and a stack of ram. Obviously this slows down my PC and this is only on the home page with nothing to look at. This makes it unuse… (funda kabanzi)

Firefox on Windows 11 now runs at 100% and a stack of ram. Obviously this slows down my PC and this is only on the home page with nothing to look at. This makes it unuseable. Tried help pages - no use at all. Why am I asking an unknown instead of Mozilla? To big for their boots?

Asked by MikeB 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

  • Okugcinwe kunqolobane

Toms hardware forums will not load in firefox

When trying to access the toms hardware forum link: https://forums.tomshardware.com/ It says that that the page isnt "redirecting properly". In chrome it works fine. I'v… (funda kabanzi)

When trying to access the toms hardware forum link: https://forums.tomshardware.com/

It says that that the page isnt "redirecting properly". In chrome it works fine. I've tried disabling all add-ons and clearing cookies and site data, and the problem still percists.

I've screen recorded the problem if it helps: https://drive.google.com/file/d/1b3xF4e5l0Cvgre3ixJcza6r2M3QzumzW/view?usp=sharing

Thanks in advance, Tom

Asked by twhawkes 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

Accidentally closed Thunderbird and can't restart it again.

After accidentally closing Thunderbird, two message I was working on were still open. I went to Windows Start and clicked on Thunderbird and it opened but neither of my … (funda kabanzi)

After accidentally closing Thunderbird, two message I was working on were still open.

I went to Windows Start and clicked on Thunderbird and it opened but neither of my two email accounts were shown. I was able to get to Support by clicking on Help in one of the messages.

I tried "Set Up Your Existing Email Address" and received the message "Configuration found in Mozilla ISP database." When I clicked on "Done", the message "Incoming server already exists."

Available configurations IMAP Keep your folders and emails synced on your server Incoming IMAP I SSL/TLS imap.gmail.com

Outgoing SMTP I SSL/TLS smtp.gmail.com @ Username waynestiefvater@gmail.com

When I click on "Account Setting", a screen appears that shows the accounts for both of my email addresses, and the settings appear to be as I remember them. Everything seems to be fine but Thunderbird simply won't load with my two email accounts.

A week or so ago I had to delete all of the Cookies on my computer to get another program to work. I don't know if the Cookies possibly needed for Thunderbird to load were deleted and that might be the problem.

It shouldn't be the cause of the problems I'm having now, but the Profile for Thunderbird is at the root of the C: directory: C:\0-FFox\Profiles. That was done to shorten the length of the file addresses.

Many thanks! I really appreciate your help! I use email a lot every day and I hope the fix will be simple!

Asked by westief 1 inyanga edlule

Last reply by jonzn4SUSE 1 inyanga edlule