I-Firefox Community Forum

I just today upgraded to Windows 11 using the save apps and files option. Now I notice several times that Firefox occasionally crashes to a white, then black screen which requires me to log back into my windows account. Is this a known issue?

Hi, I have a problem of the upto date version of firefox (X64) constantly crashing on Windows 11, 64 bit some time it only stays up & running for just a matter of minutes before closing without warning I can't work out what is causing it, I don't know if it saves a loading log file, updated several times but no noticeable change, still doing it at random.

yours

Ian

Hello,

I've been having this problem recently on Windows 11 with Firefox, where switching my input language to japanese (ALT + SHIFT keys) causes the browser to crash immediately. This happens about half to one third of the times I do it. It didn't happen before and I'm rather confused.

Searching on Google brought up a few similar experiences, such as this one, but the suggested fix (switching intl.tsf.enable to false on the about:config page) didn't work for me.

Any help is appreciated! Thank you very much in advance 😊

When I close a video site tab, Firefox freezes and becomes unresponsive. After restarting Firefox from a force quit, I sometimes see a message like: “Bookmarks may not be visible or things may not look normal. Another instance of Firefox is running.” (I don’t remember the exact wording.) In that case, my bookmarks look like they are missing. If I close Firefox again and restart it, the bookmarks reappear, but I am logged out of every site and have to add all my accounts again from the beginning.

This means I have to log back into every single account again, like YouTube and others, which is very inconvenient.

I’ve been using Firefox for over 10 years, and I’ve never experienced this problem before. It doesn’t happen all the time, but it occurs periodically — sometimes every few days, sometimes every few weeks. This never used to happen in the past.

Please, I really need help with this issue. If I back up my cookies beforehand, would restoring them after such a crash bring everything back to normal?

I've gone through the various troubleshooting options over the last month or so and Firefox is still crashing constantly for me, even in Troubleshooting mode. The tabs crash when I'm using a Google Doc, YouTube, Discord, doesn't matter the site; I've submitted about 20 crash reports this morning alone and failed to submit several more:

https://crash-stats.mozilla.org/report/index/ced7bd3d-a768-4ada-a473-127fb0250827 https://crash-stats.mozilla.org/report/index/3886acf3-500e-406b-ab03-77b390250827 https://crash-stats.mozilla.org/report/index/bf00f2f0-4d1a-4364-b369-945170250827 https://crash-stats.mozilla.org/report/index/8568b66f-2058-45bd-a5aa-904540250827 https://crash-stats.mozilla.org/report/index/b651d050-ff74-40bd-ae42-1d4230250827 https://crash-stats.mozilla.org/report/index/b5e446ea-ed00-44cd-b68e-61dd80250827 https://crash-stats.mozilla.org/report/index/7febd586-de43-421a-b3c4-87f230250827 https://crash-stats.mozilla.org/report/index/bcc5ba90-f508-4349-aba1-e0baf0250827

Any help on this would be greatly appreciated!

We are experiencing an ongoing issue with Firefox that persists even after performing the following troubleshooting steps: - Uninstalled Firefox completely. - Removed all browser add-ons and extensions. - Reinstalled the latest version of Firefox. Despite these steps, the issue still occurs: Browser crashes, pages not loading, extension not working. Additional Information: - Operating System: Windows 11 Pro - Firefox Version: 145.0.1 - Error Message:

We would appreciate guidance on resolving this problem, as standard troubleshooting has not resolved it.

Thank you in advance for your assistance. Kind regards, Edward

for some weeks now, Firefox (latest, in Windows) crashes, or says 'not closed properly' and shows (usually) 12 'instances' in Task Manager when only one tab has been opened. I'm not techie, and need clear advice. Can anyone help please? Hugh, UK

Weather I am accessing my account or trying to play any game I am getting a message---part of Firefox is crashing. How can this be fixed Thanks. Augustine Samuels [edited email from public]

Today when it was very important I ha access to my patient portals, FF decided to crash all tabs. What was the reason for that? I had to spend 30 minutes trying to get back on line while I am attending to a sick patient here at home. FF also wants to update in the middle of the day but I am never notified of it. Instead everything locks up and I have no clue why. I hope you can do something about that! Like maybe let me know that FF needs updating before it locks up, crashes, etc.

When I login to amazon, it asks my user name (normal), then asks my password (normal), then when it sends a code to my phone, it freezes the entire browser and I have to force quit Firefox. Been happening a week, I've cleared history, run several programs (Malwarebytes and CCleaner-with normal results) and restarted my computer (Macbook Air running Sequoia 15.6.1). Any fix for this?

Hello, I have ran into issues with the file upload window in firefox locking the program. I am not quite sure if I have tried uploading anything since the last update a few days ago, but it happens regardless of the website I use. It basically just freezes up as soon as it opens the file explorer window. I tried on chrome with no issues so it doesn't seem to be a windows thing as far as I can tell. I restarted my pc to see if that would help, but with no luck. I opened up task manager when this was happening to check what was going on and firefox seemed to be stuck using almost all the ram on my system 15.7 out of 16gb.

Anyone have this issue occurring in the last few days? Any thoughts on how to fix?

Thanks for any help

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 10 end of life we've been forced to upgrade at work. Now this crashes on a key webpage (we're software delevelopers). So we might have to change to Chrome which I really don't want to do. It would be great if you could find any or many crash reports I've filed and fix the issue.

I've copied the crash report info here in case its of use.

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Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. 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useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Why do I have to keep signing up with you? What causes this? I"m happy with your service yet periodically, I keep getting transferred to Windows because Mozilla is not responding when I attempt to log on. Then it is necessary to go through the whole process of signing up again. Please bear in mind I am not computer literate. Thank you.

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.