Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

cannot get rid of "being updated by another instance"

I reinstalled Firefox, now 119.0.1 64bit on our Mac M2 now OS13.6 via download-reinstall in the owner account on our shared Mac. The "Firefox is being updated by another … (funda kabanzi)

I reinstalled Firefox, now 119.0.1 64bit on our Mac M2 now OS13.6 via download-reinstall in the owner account on our shared Mac. The "Firefox is being updated by another instance" line in About Firefox still has not gone away after closing and restarting Firefox.

Presuming this will disrupt future updates, I seek help.

Background: Last spring, I upgraded from a 2016 Mac on OS10.15 (which still appears on my Mozilla account) to this M2 OS12 now 13.6. I had previously set Firefox to prompt me for updates because they could disrupt my work on the old Mac. It worked fine up to 118 point something. Up to my ears recently in urgent other stuff, I deferred the prompt for 119. Then, frazzled, I just closed several 119 prompts. Today, after helping my wife use her account on the M2, I found in my Dock's active apps area an icon for something like Updater something-or-other. After a while, I swiped it away.

Asked by john.r.mcclelland 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

  • Kusonjululiwe

Assistance Request - Firefox Browser Animation and Window Issues

Dear Firefox Support Team, I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. De… (funda kabanzi)

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. Despite my efforts to troubleshoot, I have encountered problems with various animations within the browser.

The specific issues include:

  Text Selection Animation: The animation for text selection does not function.
   Element Overflow Scroll: The animation for scrolling within elements in overflow does not work.
   Developer Menu Resizing (F12): The animation for resizing the developer menu (F12) is not functioning.
   Button Hover Effects: When hovering over elements such as buttons, the expected CSS :hover modifications do not occur.
   The cursor remains the same regardless of where it is moved. This is particularly problematic as the cursor often retains the icon corresponding to editable text even when over buttons.

Additionally, there are complications when resizing the browser window. Upon resizing, the window seems to "half" itself, making it impossible to drag or further resize. This behavior also hides the three standard buttons present in all windows.

An additional symptom is that when I initially open the browser, it functions perfectly. However, during usage, the first indication of a problem is the disappearance of the mouse cursor, requiring movement for a couple of seconds. From that point onward, all mentioned issues begin to manifest.

I have taken several steps to address these issues, including:

   Complete Firefox Reinstallation: I uninstalled and reinstalled Firefox from scratch in an attempt to resolve the problem.
   ESR Version Testing: I experimented with the Extended Support Release (ESR) version of Firefox, but the issues persisted.
   Hardware Acceleration Disable: I disabled hardware acceleration to check if it was causing the problems, but the animations still did not work correctly.

Despite these efforts, the problems persist, and I am reaching out to seek your expert guidance in resolving these issues. Your assistance in this matter is highly appreciated.

Thank you for your time and consideration.

Best regards,

Ivan Beltrame

Asked by Ivan Beltrame 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

  • Kusonjululiwe

CBS.com videos does not load

Only black screen. No any extension.. I tried clear cookies so many times.. allow all things website.. disabled.. none of these helped. Its same also on Chrome.. edge so … (funda kabanzi)

Only black screen. No any extension.. I tried clear cookies so many times.. allow all things website.. disabled.. none of these helped. Its same also on Chrome.. edge so yeah dont know what happened in one week because it worked last week fine only firefox and now not.. Tried ask here also because CBS support not want help me..

Asked by Makezu 4 izinyanga ezidlule

Answered by Makezu 4 izinyanga ezidlule

  • Kusonjululiwe

Two sets of previous tabs switching between

When I first started using firefox, I was using the restore tabs feature, so when I shut down my computer and reopened it I would find myself back where I started. With t… (funda kabanzi)

When I first started using firefox, I was using the restore tabs feature, so when I shut down my computer and reopened it I would find myself back where I started. With time I had a lot of tabs open across multiple windows. One day I lost these tabs when I opened my computer, I'll call these tabs set one.

I didn't use the restore feature, since I figured I would just restart and maybe manage my tabs, so I started fresh and start a new set of windows. This set obviously went the same way, lots of tabs over a few windows, that restore when I open firefox on my computer. This is set two.

But every so often now I'll turn on my computer and find that I am on a different set. My previous collection of open tabs is back and while I can see in my history what I have searched, there is no option to restore the previous set of windows. It's not often, maybe once every few weeks, but it will switch between the two sets of tabs.

It's annoying because I am working with these tabs so if I am back on a previous set, then I need to reorganize my windows. Anyone had this issue?

Asked by ciaran.guthrie 4 izinyanga ezidlule

Answered by zeroknight 4 izinyanga ezidlule

  • Kusonjululiwe

Tabs from latest session are NOT returning back

Feature "Reopen previous tabs" are under check, but after closing browser by "X" and reopening it, it'll start load Home page alone. This thing works correctly only by "E… (funda kabanzi)

Feature "Reopen previous tabs" are under check, but after closing browser by "X" and reopening it, it'll start load Home page alone. This thing works correctly only by "Exit" button in pop-up menu.

This isn't happened on previous versions before and I want you to make it reopen those tabs again, because I don't feel comfortable closing the browser any other way than "X" window button.

Asked by Dan-WiiU-Killer 3 izinyanga ezidlule

Answered by Dan-WiiU-Killer 3 izinyanga ezidlule

  • Kusonjululiwe

How to turn off automatic https.

When I visit an http site and specify a non-standard port, it automatically changes to https, which is not a site redirect but something Firefox changes. This site alread… (funda kabanzi)

When I visit an http site and specify a non-standard port, it automatically changes to https, which is not a site redirect but something Firefox changes. This site already has an https service, and the http service will redirect to https. I reproduced the same situation in chrome. Accessing the http service with a non-standard interface was normal. After accessing the https service once, the service with the non-standard port was also changed to https. Clearing the data will restore it. Is this cached? My HTTPS-Only Mode is turned off, and set an exception for this site. thx.

Asked by szerr 3 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

Can not access google email and google drive

Dear Firefox, Since yesterday, every time I tried to access my Google email and Google drive page, an error message pops out as shown in the image attached. Please help,… (funda kabanzi)

Dear Firefox,

Since yesterday, every time I tried to access my Google email and Google drive page, an error message pops out as shown in the image attached. Please help, as I would like to continue to use Firefox, however, this issue is affecting my work.

Thank you in advance

Asked by lubogdanovski 4 izinyanga ezidlule

Answered by jonzn4SUSE 4 izinyanga ezidlule

  • Kusonjululiwe

How to switch the base language on Firefox

Quick background: I live in the US. I wiped my computer while traveling in the Netherlands. I installed Firefox while in the Netherlands. I quickly noticed that the defau… (funda kabanzi)

Quick background: I live in the US. I wiped my computer while traveling in the Netherlands. I installed Firefox while in the Netherlands. I quickly noticed that the default language was Dutch. No biggie, I looked around and "managed language" to English in the Firefox settings.

The problem is that Firefox is still stuck on Dutch mode. Even the spell checker is stuck. Internal messaging is stuck (e.g. the messages on the bottom of the page while loading a site). I just went to DuckDuckGo and it defaulted the page to Dutch.

I understand that I could reinstall Firefox while I am at home (US). But I think this is a bug. The browser should be able to switch languages in the settings, etc.

Let me know if I am doing it wrong.

Asked by juanca.med 3 izinyanga ezidlule

Answered by juanca.med 3 izinyanga ezidlule

  • Kusonjululiwe

Mozilla isn't able to download anything larger than 1GB files

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed t… (funda kabanzi)

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

Asked by Chorsa Alterna 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

  • Kusonjululiwe

Spell Check only available in English?

Hi I'm tired off spell check constantly saying I'm misspelling words because I'm writing in Danish, so I decided to download the danish dictionary for it, but it isn't w… (funda kabanzi)

Hi

I'm tired off spell check constantly saying I'm misspelling words because I'm writing in Danish, so I decided to download the danish dictionary for it, but it isn't working. When I right click on a "misspelled" word, it will only let me choose the default English (United States).

I have triple checked that I actually do have the danish dictionary downloaded an enabled.

Asked by gibsen 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

  • Kusonjululiwe

When switching networks (mobile hotspot/wifi) Firefox can't load websites but other browsers can

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. B… (funda kabanzi)

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. Before that all working fine. I have already tried the troubleshooting steps from here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, Still no luck! Edition Windows 11 Home Single Language Version 22H2 OS build 22621.2506

Note:Whenever i switch to mobile hot spot i have to restart laptop to make Firefox work.

Is there any permanent solution for this problem?

Asked by Jayadeep 4 izinyanga ezidlule

Answered by Jayadeep 3 izinyanga ezidlule

  • Kusonjululiwe

Cannot Login To Some Websites Using Firefox

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up th… (funda kabanzi)

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up the browser to a point the I have to go to the Task Manager to stop the FireFox process. I have restarted my computer and refreshed FireFox. I have scanned my computer for malware using Norton 360, Malwarebytes, MSERT, and Windows Defender and all negative. I am having no trouble signing in to a site like https://my.account.sony.com using Edge but using FireFox now is impossible. This needs to be fixed.

Asked by new_aged2perfection 3 izinyanga ezidlule

Answered by new_aged2perfection 3 izinyanga ezidlule

  • Kusonjululiwe

Two factor authentication problem

I hate 2 factor authentication. I don't want to use it. But I was sent to https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication because I d… (funda kabanzi)

I hate 2 factor authentication. I don't want to use it.

But I was sent to https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication because I dared try to make (ok alter) a theme.

Authy sent me a unusable non-windows file, so I tried KeePassXC. It has no place to put a secret key...nor does it even mention one in its guide.

I downloaded KeePassXC just for this, not that I wanted to, so how do I fix this draconian policy need? This program gave me a 16 digit code, but nowhere to enter or use it.

Asked by dreltart 4 izinyanga ezidlule

Answered by cor-el 4 izinyanga ezidlule

  • Kusonjululiwe

Firefox Screwed Up My Bookmarks

I just wanted to make my bookmarks from my new PC available on my old PC. I signed into sync on the new PC and it's imported a whole of of old links and totally messed up… (funda kabanzi)

I just wanted to make my bookmarks from my new PC available on my old PC. I signed into sync on the new PC and it's imported a whole of of old links and totally messed up the setup on the machine. Has it merged the bookmarks or imported old saved bookmarks from my account? Is there a way of reversing this. I selected add another device and maybe it found the old computer on which I was logged into my Mozilla account.

Asked by eugbug1 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule

  • Kusonjululiwe

Spellcheck/ Lanuage sub menu missing

I am new to firefox, and not a developer. I have seen articles showing how to install a Language module (done, GB English), but when I right click in a text box all the a… (funda kabanzi)

I am new to firefox, and not a developer. I have seen articles showing how to install a Language module (done, GB English), but when I right click in a text box all the advice says I should see a "Dictionary" sub menu, but I don't. Spellchecker works in Chrome and Safari, just not firefox. Any ideas...

Asked by oblique314 4 izinyanga ezidlule

Answered by James 4 izinyanga ezidlule

  • Kusonjululiwe

Every functionality in the menu bar is stuck at light-mode.

After a recent update, all the functionalities in the menu bar be it the add-ons drop down menu,the downloads section and the open application menu run in light-mode in m… (funda kabanzi)

After a recent update, all the functionalities in the menu bar be it the add-ons drop down menu,the downloads section and the open application menu run in light-mode in my otherwise dark configuration.They are an eyesore to open and work with,I've tried to tweak the settings and reinstall the themes but nothing helped.Any fixes?

Asked by Akshay 4 izinyanga ezidlule

Answered by zeroknight 4 izinyanga ezidlule

  • Kusonjululiwe

Twitter Compose Garbled

When I compose a Twitter reply (desktop) text becomes garbled. If I hit 'Enter' message disappears. It I hit 'Shift' and Enter, cursor returns to beginning of sentence. A… (funda kabanzi)

When I compose a Twitter reply (desktop) text becomes garbled. If I hit 'Enter' message disappears. It I hit 'Shift' and Enter, cursor returns to beginning of sentence. Apostrophes don't render, at times.

It's as if a 1978 version of a word processor, you can type, but nothing else

Other posts, other websites work beautifully. v119.0, but has done this on every version, every configuration

Attached is me pasting ' issues with Twitter on Firefox ' into compose No idea

Thanks in advance

Asked by tedserv 3 izinyanga ezidlule

Answered by tedserv 3 izinyanga ezidlule

  • Kusonjululiwe

Profiles Page Open Directory Button Broken

Need a little help with About:Profiles page have xfce but a weird bug on my machine its not a show stopper but annoying if i open firefox and type about:profiles ir show… (funda kabanzi)

Need a little help with About:Profiles page

have xfce but a weird bug on my machine its not a show stopper but annoying if i open firefox and type about:profiles ir shows you profiles on Firefox you get a box to open the file which should open Thunar (file manager) to show files, but mine opens Sublime text ????

See https://i.imgur.com/EErkzo6.png here I am on Arch Linux with Xfce & DWM combo spoke to other XFCE & DWM users they have weird issues like nothing happens or a text editor opens on theirs ?

So just wondered if it was a FF issue

Asked by daleholden 3 izinyanga ezidlule

Answered by daleholden 3 izinyanga ezidlule

  • Kusonjululiwe

Unable to deselect "Ask to save logins and passwords for websites"

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the c… (funda kabanzi)

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the check box is a light color denoting it's not able to be toggled.

I searched for a solution and it's not the same problem as others are having where they have the the "never remember history" option enabled. My setting is "remember history."

I am a personal user, and this is my personal computer. I have admin rights on my computer. Running Windows 10 Pro.

Screenshot attached.

Thank you for any help with this.

Asked by kennethdyer 3 izinyanga ezidlule

Answered by cor-el 3 izinyanga ezidlule