I-Firefox Community Forum

Hello,

Following a recent update, Firefox automatically deleted all of my saved addresses and payment methods. I had multiple entries saved for both, and this issue has never occurred before.

When I attempted to autofill an address today, nothing appeared. Upon checking the Payments and Addresses settings, both sections were completely empty. I did not manually delete any of this data.

Could you please investigate this issue and provide an audit report or explanation as to what happened?

Regards, Shawn

When filling a form which requires an email address, Firefox suggests domains which I never use. I want to either turn off the suggestions completely or customise them. If there's no other way, I'll do it in code and build my own version of FF, although a pointer where to look in the code would be appreciated :)

Cannot figure out why auto-fill will work with some websites (FedEx), or USPS when I'm scheduling a pickup.

But then at other times, even on USPS, when I attempt to sign up for tracking updates, I get no response to the NAME or EMAIL ADDRESS boxes, and I have to fill them in myself.

Can't figure out the inconsistency. And those were just two examples of sites. It happens frequently. Some fill, with just a click, others force me to type in all the same info that's already saved in my auto-fill memory.

Anyone else seeing this inconsistency, and has figured out a fix or what I'm doing wrong?

Thanks

Lenny

All my attempts to pay online with 2 out of my 3 cards have failed in the last 2 weeks. The Mastercard says it has connected to my bank and I'll get an SMS - but the SMS never arrives, and when I phoned my bank, they said they had no authorisation attempts reach them at all! The Visa card simply says it failed at the first step, without saying why or serving up the usual security dialogue. (The other Visa card just works).

I suspect the Autofill may be the problem here. I've recently had other scenarios where FF filled in a field for me, but the Javascript behind the website refused to accept it, eg saying it wasn't a valid phone no when it clearly was. The only way to get round this seems to be to type in the complete value yourself, which rather defeats the object. It could be something else, but it's clearly dependent on which software's running behind the card, as the third card succeeds.

Logging into an account, when I start typing my email address several other suggestions are provided, many are outdated. Made a typo once and it is still saved somewhere. I want to make the old and erroneous ones to go away.

When a site asks for my address, I try to choose one from the drop-down menu of addresses offered, but it firstly prints my address in the address window and then, when I press enter or do anything whatever, it deletes everything in the address window. Worse than that, if I try to ignore the dropdown list offered, and try to type in my own address, it deletes it.

This behaviour continues, no matter what I try to do do trick it into either (a) filling in my address, or (b) using the offered addresses in the drop-down menu. I.e. there is nothing I can do to ever get an address to stay in the address window and give me a fully filled out form - the address window always ends up empty.

I've tried to alter the settings, telling it to ignore the automatic filling in and remembering of addresses, but I can't turn this address-killer feature off.

Yes, it's made filling in forms on line impossible, since it keeps making the address-window empty

I have attempted to remove some saved credit card payment methods Following the instructions on your support website, I have succeeded on the first three instructions. But on the 4th step, I am instructed to choose one of the following - Add, Edit or Remove .

1) Only the "add" prompt works. But it won't accept the credit card number I enter.

2) What is more, I cannot access the other two prompts.

What should I do?

I have ticked autofill addresses but not autofill payment info but Firefox autofilled my credit card details on a site that I would not give my credit card details to, how do I stop this in future?

I wanted to see how much they would charge for shipping so I had to put in my address and I allowed it to autofill but then it put in my credit card details. I do not give my credit card details to sites that I am unfamiliar with, I will use PayPal instead and this site then captured my details and sent a SMS to my phone to confirm so I know that they have captured some of my details, probaby my credit card details as well.

I went to settings assuming that the settings may have changed in the last update of Firefox but there is still no tick in the box Save and autofill payment info. I want to delete my credit card details from Firefox but I can't find them. There is nothing at all under payment methods and under addresses there is no record of my credit card.

I wanted to send this to Firefox as a bug report but I can't see how to do that. Perhaps you could send a bug report for me.

I was attempting to pay with autofill in a shopping card and get a pop up from firefox to login first. I appreciate being protected but when I use the password for my firefox account it did not work. Confused