• Okugcinwe kunqolobane

How to have a password for pasword when laptop is being repaired?

Hi , I need to give my laptop for screen repair, its flickering, not going to last long... as I am giving this to a third party, instead of deleting all passwords, I wa… (funda kabanzi)

Hi ,

I need to give my laptop for screen repair, its flickering, not going to last long... as I am giving this to a third party, instead of deleting all passwords, I want to set up a quick and secure way so that this person cannot access any banking information from any browsers.

Can I set up a password for passwords or is there a guest login where he cannot access any infomation from my browser?

This is urgent, your quick reply is highly appreciated.

Thanks

Asked by A T 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Can't start firefox

Every time I try to start Firefox . I get" Firefox is already running but is not responding and you must close it to start a new window". Problem is it's not running and … (funda kabanzi)

Every time I try to start Firefox . I get" Firefox is already running but is not responding and you must close it to start a new window". Problem is it's not running and when I do close it with the button " close Firefox" The error just comes back up. In all these years I've never had one issue until now. I also hate having to use edge or google. I've uninstalled reinstalled, cleared cookies and cache. I have windows 11 pro. I'm hoping someone will have run into this and knows what to do! Thanks Dan

Asked by DocHoliday69 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

Weird zip folder in appdata/local/temp

I don't really know if this is the right section but there was this zip folder that had something to do with firefox in my temp files (appdata/local/temp) recently, like … (funda kabanzi)

I don't really know if this is the right section but there was this zip folder that had something to do with firefox in my temp files (appdata/local/temp) recently, like a day or two ago, it was full of mostly Json files and it disappeared when closed firefox, I was in private browsing mode at the time. I was wondering what that was? Could it be that some info from memory got dump in that file? As far as I'm aware there had been no crashes. It seems noone really knows the answer of why this happens.

Apologies if this is a dumb question its just been on my mind.

Asked by thech0sen0ne 4 ezinsukwini ezidlule

Where did my extentions go?

I can see and manipulate my extensions in the little puzzle piece in my toolbar but when I go into settings all my extensions are gone, replaced by an extension I did not… (funda kabanzi)

I can see and manipulate my extensions in the little puzzle piece in my toolbar but when I go into settings all my extensions are gone, replaced by an extension I did not authorize. I was having difficulty with a pop-up on a news site that wanted me to turn off my add blocker or buy a subscription. When I go into the add browser and turn it off the website does not recognize that I have do this and keeps me from getting behind their pay wall. So I thought I would go into the settings and temporarily turn off the extension from there and that is when I discovered the lack of extensions in my settings.

The add on is AdBlocker Ultimate and the website is RawStory.com

Asked by David A 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

  • Okugcinwe kunqolobane

Firefox Monitor

I am attempting to delete a few of the email addresses in "Monitor". Alas, after trying to click the trashcan icon, as well as erase/delete the actual email addresses in … (funda kabanzi)

I am attempting to delete a few of the email addresses in "Monitor". Alas, after trying to click the trashcan icon, as well as erase/delete the actual email addresses in the Firefox Password Manager, also I have deleted the actual email accounts from the "respective" email services. *At least said "respective" email service have told me my accounts were...No Longer.?

At anyrate, I don't necessarily have any new email addresses to add, I simply do not use the ones I'm trying to delete. So, if anyone has any ideas, they would be received with much appreciation. Thanks all at the Moz:lla Support team and anyone else I've surely forgotten to mention, Aa-Ron

P.S. Thank you for the "Helpful Tip" at the bottom, however, I can think of nothing else. Although, my lack of computer literacy and below Pr-School level I.T. skills means there's a more than very high chance I've done something or other wrong. Ha! Thank you all, Aa-Ron

Asked by Aa-Ron 1 unyaka odlule

Last reply by James 1 unyaka odlule

These are the Steps I have taken to Disable Private Browsing in Firefox but with No Luck - spent several hours!

Please note that I have Autism, please be gentle and if telling me how to do it, give simple instructions like below, thank you. Aim: The goal is to disable Private Bro… (funda kabanzi)

Please note that I have Autism, please be gentle and if telling me how to do it, give simple instructions like below, thank you.


Aim: The goal is to disable Private Browsing mode in Firefox, ensuring that it cannot be used on the system.

I have spent hours on this. With no luck.

      1. Steps Attempted:

1. **Adjusting Settings**:

  - Open Firefox.
  - Click on the hamburger menu (three horizontal lines) in the top-right corner.
  - Select "Options" or "Settings".
  - Go to "Privacy & Security".
  - Uncheck the box next to "Always use private browsing mode".
  - Restart Firefox.

2. **Modifying History Settings**:

  - Open Firefox.
  - Click on the hamburger menu (three horizontal lines) in the top-right corner.
  - Select "Options" or "Settings".
  - Go to "Privacy & Security".
  - Scroll down to the "History" section.
  - Change the setting to "Use custom settings for history".
  - Uncheck the box next to "Always use private browsing mode".
  - Restart Firefox.

3. **Using about:config**:

  - Open Firefox.
  - Type `about:config` in the address bar and press `Enter`.
  - Accept the Risk and Continue.
  - Search for `browser.privatebrowsing.autostart`.
  - Double-click on it to change the value to `false`.
  - Restart Firefox.

4. **Creating a New Firefox Profile**:

  - Open Firefox.
  - Type `about:profiles` in the address bar and press `Enter`.
  - Click on "Create a New Profile" and follow the prompts.
  - Launch the new profile in a new browser.
  - Go to "Privacy & Security" settings and ensure "Always use private browsing mode" is unchecked.
  - Restart Firefox.

5. **Refreshing Firefox**:

  - Open Firefox.
  - Click on the hamburger menu (three horizontal lines) in the top-right corner.
  - Select "Help" and then "More Troubleshooting Information".
  - Click on "Refresh Firefox" and confirm.
  - Firefox will reset to default settings and restart.

6. **Checking Firefox Policies**:

  - Open Firefox.
  - Type `about:policies` in the address bar and press `Enter`.
  - Review any active policies that might be enforcing Private Browsing mode.

7. **Uninstalling and Reinstalling Firefox**:

  - Uninstall Firefox from your system.
  - Download the latest version from Mozilla's official Firefox download page.
  - Reinstall Firefox and check if the issue is resolved.

8. **Registry Edit (Windows)**:

  - Press **`Win + R`** to open the Run dialog.
  - Type **`regedit`** and press **`Enter`** to open the Registry Editor.
  - Navigate to the following key:
    ```
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox
    ```
    - If the `Mozilla` or `Firefox` keys do not exist, you'll need to create them:
      - Right-click on the **`Policies`** key.
      - Select **`New > Key`**.
      - Name the new key **`Mozilla`**.
      - Right-click on the **`Mozilla`** key.
      - Select **`New > Key`**.
      - Name the new key **`Firefox`**.
  - Right-click on the **`Firefox`** key.
  - Select **`New > DWORD (32-bit) Value`**.
  - Name the new value **`DisablePrivateBrowsing`**.
  - Double-click on the **`DisablePrivateBrowsing`** value.
  - Set the "Value data" to **`1`**.
  - Click **`OK`** to save the changes.
  - Restart your computer to apply the changes.

These steps represent a comprehensive attempt to disable Private Browsing mode in Firefox.

Asked by Ms. Caitlin C. Callaghan 1 isonto elidlule

  • Okugcinwe kunqolobane

Not getting email conformation codes

I lost my authenticator app and am having to redo all of them. Since I don't have it, I had Firefox send me a conformation email so I could access my account. But they … (funda kabanzi)

I lost my authenticator app and am having to redo all of them. Since I don't have it, I had Firefox send me a conformation email so I could access my account. But they never came even after I waited and tried again.

checked both on my mail app and on the web like the support page suggested.  I also added "accounts@firefox.com" to my whitelist and checked my spam folder.

I am logged in to the app on my phone. But that too requires me to authenticate to access account settings. Also, I am pretty sure I have my phone number added - but have not been given that option.

Any help would be great.

Asked by mr.brosnahan 1 unyaka odlule

Last reply by Dropa 1 unyaka odlule

  • Okugcinwe kunqolobane

Toolbar(Sidebar)

My Bookmark list disappears regularly and I have to seek ways ro re-install in the left hand margin. Also finding various web sites (Banks etc) no longer work well with … (funda kabanzi)

My Bookmark list disappears regularly and I have to seek ways ro re-install in the left hand margin. Also finding various web sites (Banks etc) no longer work well with Firefox. So with much regret it is goodbye Firefox as soon as I can reocnfigure

Asked by arkleygordons 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

Primary Password

I am using a primary password. However the password is required when I open Firefox as well as for password protected websites I visit. Is there a way to not have to put… (funda kabanzi)

I am using a primary password. However the password is required when I open Firefox as well as for password protected websites I visit. Is there a way to not have to put in the primary password every time I open Firefox? I feel duplicate protection is unnecessary and time consuming.

Thank you.

Asked by shirleyanncoulson 5 izinyanga ezidlule

Last reply by cor-el 5 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox and Wordle

Yesterdat both Wordle, with and without logging into the NY Times, and Twitter, worked normally. Today neither site is working on Firefox and both are working on Chrome.… (funda kabanzi)

Yesterdat both Wordle, with and without logging into the NY Times, and Twitter, worked normally. Today neither site is working on Firefox and both are working on Chrome. I've done everything suggested. Cleared cookies, checked for any odd things and done a system restore going back a week. Nothing worked and that indicates the problem is in Firefox not either program. Please help. I have Windows 10, latest update and the newest Firefox.

Asked by lorilohman 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

Accessing a bank account

Recently, my bank's bill pay program was updated. Ever since then, I haven't been able to get in to make changes using my original browser (Google), so today I tried to g… (funda kabanzi)

Recently, my bank's bill pay program was updated. Ever since then, I haven't been able to get in to make changes using my original browser (Google), so today I tried to get in using Firefox. It worked properly while I still had my computer person available. However, when I tried to get back in to the bill pay part, it says I can't because I'm not using the browser I used to to set it up. That one won't let me in! How can I fix this? I get this message:

"Firefox Can’t Open This Page

To protect your security, www.billpaysite.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites"

Asked by kewilson717 3 emasontweni adlule

Heistation and pixelating videos

Firefox hesitates sometimes, and videos (especially often on Facebook and sometimes on You Tube) often pixelate - that is, the video screen turns into something like a ma… (funda kabanzi)

Firefox hesitates sometimes, and videos (especially often on Facebook and sometimes on You Tube) often pixelate - that is, the video screen turns into something like a matrix with primarily green pixels. See screenshot of FB video below

Asked by jajjarrell 1 inyanga edlule

Lost Firefox bookmarks and history

I’ve been having problems with Firefox on my Dell laptop, running Windows 11. (Firefox has been my default browser for years). For the last few weeks, when I opened Fire… (funda kabanzi)

I’ve been having problems with Firefox on my Dell laptop, running Windows 11. (Firefox has been my default browser for years). For the last few weeks, when I opened Firefox, the history sidebar would always appear by default, and I would have to close it manually. Of course, having the sidebar open didn’t seem to affect the functionality of the program, I just found it a tiny bit bothersome.

Recently I tried uninstalling and reinstalling Firefox to see if that would solve the glitch, but it did not. Even worse, I’ve lost ALL my bookmarks and YEARS of browsing history.

Is there ANY way to retrieve them?

In retrospect, the glitch itself was/is just a minor annoyance, but losing my bookmarks and history is devastating‼️ Thanks

Asked by philipshantz 1 usuku oludlule

Last reply by markwarner22 1 usuku oludlule