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  • Okugcinwe kunqolobane

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (funda kabanzi)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Asked by adamsterbinszky 2 iminyaka edlule

Last reply by Kiki 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

2 Step Authentication Account Issues with email that no longer exists

Hello, Since 2 step authentication has been added to the Mozilla add-on accounts, we no longer have access to this account. We have the email address and password, but ca… (funda kabanzi)

Hello,

Since 2 step authentication has been added to the Mozilla add-on accounts, we no longer have access to this account. We have the email address and password, but cant enter the code for the 2 step authentication as the code is sent to an email that no longer exists. We have another account that we would like to transfer an extension to from the old email account. Is there any way to access the old account or transfer the extension from the old account to the new one without having the access to emails sent to the email address of the old account?

This is important to us as the id of the extension used within the non-existent account is preventing us from loading another extension with the same id. This is to prevent us from having to rebuild our NMH software that must use the appropriate id for communication.

Any help would be appreciated.

Asked by topazsystemsinc 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Primary account change

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states … (funda kabanzi)

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states already exists?? but still showing NONE in the box. Seen the info on how to change Primary account but cannot get passed my Manage Accounts as the problem with the Secondary email not showing to trigger the change Primary Address box.

I would be very grateful if somebody has a solution to this problem as the current Primary Address is an old email which I wish to stop using.

Asked by Mike 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (funda kabanzi)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

Asked by njfort 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Lost access to primary email, but can access secondary email - Firefox Login

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to s… (funda kabanzi)

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to sign in with the secondary email on the account, it says it requires me to sign in with a primary email address. What can i do update my email address in my account?

Asked by cbuechte 1 unyaka odlule

Last reply by cbuechte 1 unyaka odlule

  • Okugcinwe kunqolobane

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (funda kabanzi)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

Asked by watt 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Data Recovery

I was using Firefox as my default browser and had data like bookmarks, add-ons for everyday use, etc. but after I reinstalled windows and installed Firefox again I forgot… (funda kabanzi)

I was using Firefox as my default browser and had data like bookmarks, add-ons for everyday use, etc. but after I reinstalled windows and installed Firefox again I forgot which email was link to my data as I had multiple emails logged in. Now I have tried 2-3 emails which didn't work in bringing my data back and I don't remember the password of my other emails, I can recover them by forgot password but I it says resetting password will clear history bookmarks, etc.| I can afford to loose history and saved passwords but is there a way I can get Firefox back to my configuration and add-ons, etc I was using previously?

PS: I do have windows.old file after windows installation-If it could help./

Asked by varunvora9898859131 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (funda kabanzi)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

Asked by graemekal 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Not sure how to describe this one

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any… (funda kabanzi)

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any of those accounts, so now I am locked out of my discord account and roblox account.

Asked by christian.william.lorenz 1 unyaka odlule

Last reply by Amelia 1 unyaka odlule

  • Okugcinwe kunqolobane

verification email returned - locked out of account

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my acco… (funda kabanzi)

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my account was locked. I will change the email for the account once I am able to log back in.

The email I am currently using to log in is a valid email. It simply was turned off the first two times I tried to log in.

What can I do to get the lock removed to log in?

Asked by CJ Evans 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (funda kabanzi)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

verification code

I am setting up new devices and trying to sync my account across them. When I try to login I get a message saying it sent a verification code to my email address but I d… (funda kabanzi)

I am setting up new devices and trying to sync my account across them. When I try to login I get a message saying it sent a verification code to my email address but I don't receive it. I try everything the support page says to no avail. Any help would be greatly appreciated. Email address is ... @charter.net. Thans Dave

Asked by daveandpatty3 11 izinyanga ezidlule

Last reply by FredMcD 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

verification received expires before i receive it.

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on t… (funda kabanzi)

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on the emailserver.

received email properties : X-Greylist: delayed 1196 seconds by postgrey


Trying to add an 2nd email (corporate) email address to circumvent this problem... I have to use enter another verification code that expires in 5 minutes. and you guessed it, that is send to the first emailaddress.

aha...

how to cirumvent this verification code expiration ?

Asked by bartv2 11 izinyanga ezidlule

Last reply by cor-el 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Recover Mozilla Firefox account

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times bu… (funda kabanzi)

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times but did not log in to my account . The password is correct and I log in to Gmail but it does not log in to my Mozilla Firefox account

Thank you for your help

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mehrzad 11 izinyanga ezidlule

Last reply by cor-el 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

I've no more access to mail for my account

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer… (funda kabanzi)

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer have access to the emails linked to the address a.westcott@cineca.it. I try to change the mail address but the process sent me an email confirmation that I can't conferm because I've no more access to that mail account. What I can do ? thanks bye

Asked by Alessandro Westcott 11 izinyanga ezidlule

Last reply by cor-el 11 izinyanga ezidlule