I-Firefox Community Forum

I had to re-install Windows and so I downloaded Firefox again and logged in to my account. I had sync turned on with bookmarks enabled but it wasn't syncing my bookmarks to my computer. I double checked that these sync settings were enabled on the Firefox app on my phone and I tried syncing multiple times. It transferred my passwords and other data but not my bookmarks. So I logged out of Firefox on my computer and phone, then logged back in and synced them together only to find that Firefox deleted all my bookmarks from my account completely (now they don't show up on my phone either). I looked at the forums and saw that they make separate profiles that I could access with about:profiles so I opened that and only saw 2 profiles, neither of which have my bookmarks. Is there a way to recover these since Firefox deleted them out of no where?

When I open the Manage Bookmarks --> Import Bookmarks --> Browse I have no listed backups, even though I can see them in File Manager \AppData\Roaming\Mozilla\Firefox\Profiles\c4i4a2zg.default\bookmarkbackups folder. I have copied the JSON file from my laptop which has not lost them but cannot select a folder/file location to import them, same for doing it via a HTML file.

I am stuck, thinking I may have to uninstall and then reinstall Firefox and then sync again.

For some reason, firefox keeps asking me to backup my info to "get ready for windows 11" [see attached image]. I have back ups disabled, I don't want to have firefox back up my information.

I click the [x] and it just comes back with every new tab.

Stop. [Expletive]. Harassing. Me.

I'm changing computers. I want to upload my browser's bookmarks to a file. Then I can clear it for the next person to start from scratch. So far, I can't find a tab to make it happen. Please help. Thanks.

I requested my Pocket export three times in June '25 and have received nothing. (Most recent request on 24th June '25, ID: 25174602-3e81-421e-a30d-71ff91dd2d66

I have also contacted Mozilla Support using the contact form twice to raise this issue and didn't receive any confirmation of those support requests to my email address.

The only possible explanation that I can think of is that maybe there has been a problem at the time when Mozilla acquired Pocket and I linked my Pocket account with my Mozilla account. I had previously used a different email address for my Pocket account prior to 2017. I currently have two email addresses (primary and secondary) associated with my Mozilla account but none of these email addresses are showing up in my Pocket settings, only my username. My Mozilla account is the only place where I can see my email addresses listed in my account details but I can't understand why I didn't get the confirmation emails to my Mozilla Support requests.

I used Pocket extensively for work so I really need to get the export. I'd really appreciate some help, thank you.

My windows10 laptop was destroyed, but I was able to retrieve the hard drive with all data in tack. I am currently using a new laptop loaded with Windows 11. I've been trying to find the bookmarks on my old hard drive to copy on a usb to reload on my new laptop with no success. HELP