Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

deletion of my firefox account with the username [email address] is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to i… (funda kabanzi)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 1 unyaka odlule

Last reply by Paul 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Primary account change

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states … (funda kabanzi)

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states already exists?? but still showing NONE in the box. Seen the info on how to change Primary account but cannot get passed my Manage Accounts as the problem with the Secondary email not showing to trigger the change Primary Address box.

I would be very grateful if somebody has a solution to this problem as the current Primary Address is an old email which I wish to stop using.

Asked by Mike 11 izinyanga ezidlule

Last reply by cor-el 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (funda kabanzi)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

Asked by njfort 11 izinyanga ezidlule

Last reply by cor-el 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Lost access to primary email, but can access secondary email - Firefox Login

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to s… (funda kabanzi)

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to sign in with the secondary email on the account, it says it requires me to sign in with a primary email address. What can i do update my email address in my account?

Asked by cbuechte 11 izinyanga ezidlule

Last reply by cbuechte 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (funda kabanzi)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

Asked by watt 11 izinyanga ezidlule

Last reply by cor-el 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Won't let me create an account or sign in .

Trying to sync firefox bookmarks etc to new computer. I forgot I had previously signed up and in the process of trying to signup again I erred and put my age as "1." Now… (funda kabanzi)

Trying to sync firefox bookmarks etc to new computer. I forgot I had previously signed up and in the process of trying to signup again I erred and put my age as "1." Now that I've discovered my old username and password it won't let me sign in because I don't meet age requirements. (I'm 63.) How can I get around this?

Asked by David 11 izinyanga ezidlule

Last reply by David 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (funda kabanzi)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

Asked by graemekal 9 izinyanga ezidlule

Last reply by FredMcD 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Not sure how to describe this one

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any… (funda kabanzi)

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any of those accounts, so now I am locked out of my discord account and roblox account.

Asked by christian.william.lorenz 8 izinyanga ezidlule

Last reply by Amelia 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

verification email returned - locked out of account

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my acco… (funda kabanzi)

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my account was locked. I will change the email for the account once I am able to log back in.

The email I am currently using to log in is a valid email. It simply was turned off the first two times I tried to log in.

What can I do to get the lock removed to log in?

Asked by CJ Evans 8 izinyanga ezidlule

Last reply by cor-el 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (funda kabanzi)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 8 izinyanga ezidlule

Last reply by cor-el 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

verification received expires before i receive it.

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on t… (funda kabanzi)

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on the emailserver.

received email properties : X-Greylist: delayed 1196 seconds by postgrey


Trying to add an 2nd email (corporate) email address to circumvent this problem... I have to use enter another verification code that expires in 5 minutes. and you guessed it, that is send to the first emailaddress.

aha...

how to cirumvent this verification code expiration ?

Asked by bartv2 7 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

Recover Mozilla Firefox account

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times bu… (funda kabanzi)

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times but did not log in to my account . The password is correct and I log in to Gmail but it does not log in to my Mozilla Firefox account

Thank you for your help

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mehrzad 7 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

I've no more access to mail for my account

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer… (funda kabanzi)

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer have access to the emails linked to the address a.westcott@cineca.it. I try to change the mail address but the process sent me an email confirmation that I can't conferm because I've no more access to that mail account. What I can do ? thanks bye

Asked by Alessandro Westcott 7 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule