I-Firefox Community Forum

Hello,

When I attempt to open Firefox, I am getting a pop-up screen saying:

135.0.1 not compatible with min version >= 135.0 max version <=135.0

Also, I am being advised to reinstall Firefox. Do I need to uninstall Firefox first?

Windows10, Dell Laptop

Thank you,

Petrik

Yesterday I tried to update Firefox to 146.0, but the update failed, consistently. Here's what I did: Seeing the usual "There is a new update available"-pop up, I accepted. "About" screen came up. I clicked the button "update to 146.0", but no download started. I waited about 15 minutes, but still no download. I closed the window. Next, I tried the menu option: "Help->About Firefox". "About" screen came up. I clicked the button "update to 146.0". Same as above, no download.

Before anyone asks the obvious questions: Yes, I was connected to the internet the whole time. I checked that by calling up random pages. No, my firewall was not blocking Firefox. No, it was not just one quirky device. I tried it on laptop and desktop both. Yes, I did close and restart Firefox, I even rebooted the devices, and tried again. Same problem.

Now while my workaround (see below) helped, there is still the question of the update process failing in the first place. For me, that brings up two pressing issues at least: 1. Has anyone external tampered with the update process, maybe with malicious intent? It has happened to several software distributors, most recently the guy behind Notepad ++. 2. What happened to people relying on automatic (i.e. not prompting) updates? Did they even notice they were not being updated?

Not a solution, but a workaround: I synced all my setting to my Firefox-account (worked just fine, no problems), downloaded the newest installer, installed the new version on top of the old (worked like a charm), started new version, all just fine. I did not even need to sync my settings back, all was kept intact. Excellent!

I can't access the Firefox password manager on my desktop Windows 10 PC. See screen shot #1 from attempt. Further investigation shows a failed update which seems to correspond to the date the access problem started per screenshot #2. Passwords are available on my IOS Phone as normal.

What should I do to restore PW access?

Thanks, Craig Lamison

I read there is a need to immediately update Firefox. I down;loaded it, but got a message that a newer version exists...? Also, it shows my latest update was 11/24. I use auto updates and recall one much more recently.(in fact I found the new tabs annoying) I am perplexed.

Good Morning! :)

I have a note book HP, which windows operating system was erased back in the past, I happily use mozilla. This device I use it exclusively as a monitor to watch TV.

I got the notification of the Mozilla update, I have downloaded many times in the laptop: firefox-136.0.1-tar.xz However does not run or execute the file and update the system and laptop. I am able to open the file, but that is all.

Please let me know what I am doing wrong to fix it.

Thank you very much for your attention

Ambriz Moya

So I know this question has been asked and answered in various scenarios but so far I've not found one matching mine.

Personal PC. I'm on V 131.0.2 since a reinstall last year but only now realised no updates have been done since because of this msg. I've worked through the various fixes others used re policies, but I can't locate any policy files in the various locations suggested; registry editor (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox key (don't have it) & others, about:config (nothing showing on a search), Program Files/Policies (don't have it), C:\Program Files\Mozilla Firefox\Distribution folder (don't have it). So I could not find the offending poicy DisableAppUpdate anywhere in locations offered by other posters etc.

Rather than taking forever to pin down the culprit, can I not just manually update to the latest version or will that delete all my settings/extensions etc?? Given how often it's crashing I'm almost tempted down that road except that I like to have my History intact as I often want to find a site I've not bookmarked.

Thanks.

Dear Firefox Support, My issue is with the browser I use 136.0.1 (64-bit). Select Help menu (Restart to update Firefox) I've preformed this task several times so far and I keep getting the something over as I click on Help menu. I restart the browser again however it is the same thing "Restart" again. What is my next step here?

Thank you, Dave 18 March 2025

Several weeks ago, Mozilla completely reset my Firefox. Removed my addons, reset my settings in about

config. I had previously changed a lot of things, specifically stopped all videos and things moving on my page. I searched the net, and changed a few things, but I still have things moving on my pages. Thanks, Mozilla, Brave is looking better everyday. Win7 115.30 oesr I am not happy. How do I send a message right to Mozilla, Hidden and impossible.

Hi - Happy Holidays!

When I open Firefox for the first time each day I get this error message

Error: Platformversion 133.03.03 is not compatible with: minversion:>= 132..02.02 maxversion:> = 132.02.02 Maybe try to reinstal Firefox?

I have not tried to install because don't know if that would solve the problem and I'm afraid of losing bookmarks

A new issue with Firefox. I download updates myself, not automatically. This morning after updating, I clicked to restart Firefox, and it restarts, but still shows that it needs to restart. Even after multiple attempts. How to resolve? Thanks

I was installing the latest vwersion and the all of my pages disappeared , plus the is not even an app to get in. Please help ... everything was on Firefox, even my bank account and email.