I-Firefox Community Forum

Hello, I am not able to connect to my mozilla account. I write correct my password, and a code is sent to my email. I write to code but always the system gives me the message "Invalid code" or "Something went wrong. Please close this tab and try again."

Could you help me please.

Thank you

I am not receiving a confirmation code at my account email for a new device. I have checked all junk folders and filter rules.

I attempted to add a secondary email and did not receive that code either.

Are you sending codes. It might hurt firefox being used if people can't confirm.

Dear Supprot, I keep getting an alert when logging into some of my websites with a box security use key, its becoming very annoying indeed! I tried all my PW keys nothing is working. I just want this gone cause it is very troubling I don't remember even setting it up. It is a big pain! Request comes from Firefox Mozilla use security key/touch your key. I really want to eliminate this method since I have a new and different one to use..

Thank you, Dave 05 May 2025

Authentication code

If you have a legitimate question, please start a new question at /questions/new with details.

I know nothing about computers, I am 80 years old. I have been trying to get authenticator for weeks. i DON'T KNOW HOW TO GET IT !!! CAN YOU SHOW ME ? I am deaf and have no phone. I only use facebook, messenger and yahoo e-mail, plus play pch games. Thanks for any help

This is common lately. On a website they say we will send you an email to validate your email. This was with Costco for one. I click in the box so they can send me an email, then I go look and there is no email. Tried many times to no avail. Other websites too, like, click the save 10% coupon then we will send it to your email entered on the website. No email received. By the way it doesn't seem to be a pop up blocker issue.

I received an email saying that someone had signed into my account. I want to secure my account and don't know how? I'm also not sure the email is real and isn't a scam and don't want to click on any email links...

Greetings, When I try to sign in to SXM, firefox is now asking for a passkey. I don't have a passkey for this account. I'm unable to get past the passkey window. I called SXM support. They have no answers. Any thoughts? Best, Steve