Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Bookmarks get mixed up during sync.

Each time Firefox Sync syncs my data, all the bookmarks in my Bookmarks Toolbar, which are within separate folders, get mixed up. All bookmarks in separate folders are al… (funda kabanzi)

Each time Firefox Sync syncs my data, all the bookmarks in my Bookmarks Toolbar, which are within separate folders, get mixed up. All bookmarks in separate folders are all in ONE folder, the other folders then are empty + the position of the folders are mixed up as well.

Asked by ds.zz 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox passwords deleted mistakenly in one device in sync. But another device didnot connect to internet to keep the passwords. How to restore the other device

I have 3 devices in sync (i mean logged into with firefox account and i could see saved passwords in all 3 devices). One fine morning, unfortunately I have deleted my pas… (funda kabanzi)

I have 3 devices in sync (i mean logged into with firefox account and i could see saved passwords in all 3 devices). One fine morning, unfortunately I have deleted my passwords in one device. Immediately before pressing sync, I uninstalled firefox from there. But some how, these passwords also deleted from the 2nd device. But in the 3rd device, I didnot connect to internet to make sure my passwords are there. Now I could see all my passwords in my 3rd device without connecting to internet. Now how can I restore my passwords to the account without loosing them in the 3rd device. Also how to do the backup of the passwords in the 3rd device for safer side.

Asked by mohanvamsi.dangeti 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync don't end

Hello. I've created a new profile and logined to Sync. Then the sync have start but it can't end. It shows that it's in progress about a hour. I've tried to restart Firef… (funda kabanzi)

Hello. I've created a new profile and logined to Sync. Then the sync have start but it can't end. It shows that it's in progress about a hour. I've tried to restart Firefox, restart system with no effect. The log file from about:sync-log is here: https://www.dropbox.com/s/els9dffijyeshuw/error-sync-1580143890286.txt.txt?dl=0

Asked by chudovische.nss 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox sync and copied profile

I backed up my laptop's profile on Dec 3. I've since made changes to bookmarks and such on that system, but can no longer access to the computer. So I'm going to copy t… (funda kabanzi)

I backed up my laptop's profile on Dec 3. I've since made changes to bookmarks and such on that system, but can no longer access to the computer. So I'm going to copy the backed up profile to a new computer.

Question: a) Will sync work from the profile data and saved credentials copied to the new computer? b) Will sync update the new computer with the changes that had been made on the old computer since Dec 3?

Asked by Wayne Mery 1 unyaka odlule

Last reply by Seburo 1 unyaka odlule

  • Okugcinwe kunqolobane

I got a new tablet only to have to send it back, disconnected. Six days later, it's still listed in my history. How long until it disappears/somehow removed?

I bought a tablet just for it to be not what I wanted. I see it listed in my old tablet's sync history 5+ days after and am baffled. I changed my password so it doesn't h… (funda kabanzi)

I bought a tablet just for it to be not what I wanted. I see it listed in my old tablet's sync history 5+ days after and am baffled. I changed my password so it doesn't have access in the future but it's in my Firefox History even when I select it to hide it. It's not in my account anymore but it's in my history. Am I freaking out too much or is this normal since it could vanish on its own?

Asked by alana7 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Cannot enable two-step authentication

I am trying to enable Two-step authentication. I scan the QR code, enter the code, save the recovery codes and enter one. The green bar at the time says I have successful… (funda kabanzi)

I am trying to enable Two-step authentication. I scan the QR code, enter the code, save the recovery codes and enter one. The green bar at the time says I have successfully enabled two-step authentication, but when clicking Refresh Status, it remains disabled.

I tried disabling add-ons and in a private window without success, I even tried deleting the account and trying again with a different email address. When I check the network tab I can see a request to "https://api.accounts.firefox.com/v1/session/verify/totp" is returning "{"success":false}".

Asked by Jack 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

I don't have access to my primary email, but I do have a secondary, is there a way to access my account?

I don't have access to my primary email anymore, but I do have a secondary email on that account. Can I get a verification code on my secondary or have it switched to pri… (funda kabanzi)

I don't have access to my primary email anymore, but I do have a secondary email on that account. Can I get a verification code on my secondary or have it switched to primary?

Asked by dahwich 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

How do I sync Firefox Color across all devices?

I'm trying to sync my custom theme colors and my toolbar configuration between all devices. I'm logged into the same account and have sync turned on between them. Do thes… (funda kabanzi)

I'm trying to sync my custom theme colors and my toolbar configuration between all devices. I'm logged into the same account and have sync turned on between them. Do these sync features not yet exist?

Asked by Jeff Eisley 1 unyaka odlule

Last reply by McCoy 1 unyaka odlule

  • Okugcinwe kunqolobane

Merge or migrate my two account

I use firefox more than 5 years, register to firefox China server, when I use US verison, login with the same account with China version. The bookmark can't sync to my c… (funda kabanzi)

I use firefox more than 5 years, register to firefox China server, when I use US verison, login with the same account with China version. The bookmark can't sync to my computer, Could you please help to solve this issue? Or, what can I do to merge or migrate this two account?

Asked by MannyWell 2 iminyaka edlule

Last reply by jinyao97 1 unyaka odlule

  • Okugcinwe kunqolobane

send tab to device doesn't work

I can send from iPhone to desktop no problem. But Desktop to iPhone never works. both are connected and synced. tried disconnecting and re-syncing, but still no. If i kee… (funda kabanzi)

I can send from iPhone to desktop no problem. But Desktop to iPhone never works. both are connected and synced. tried disconnecting and re-syncing, but still no. If i keep the page open on desktop i can find it in the Library on iPhone. but that's kinda long-winded when it should be much easier.

Asked by Billy 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

After I have synchronized my Firefox/bookmarks with my cellphone not too long, my pc Firefox couldn't work -not connect to any site.

My Firefox couldn't show the homepage, just a blank page. It doesn't connect me to any item in the bookmark list, like my Gmail. Actually, it doesn't lead to any web site… (funda kabanzi)

My Firefox couldn't show the homepage, just a blank page. It doesn't connect me to any item in the bookmark list, like my Gmail. Actually, it doesn't lead to any web site. What[s wrong with my Firefox?

Asked by hamaize 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

When I sign in to sync I lose most of my saved passwords

Since the end of August I have been fighting with Sync. I did a Firefox update on one of my laptops and it seems to have erased my saved logins. Since I have several comp… (funda kabanzi)

Since the end of August I have been fighting with Sync. I did a Firefox update on one of my laptops and it seems to have erased my saved logins. Since I have several computers it proceeded to sync the lack of passwords with all my other machines. I do have saved profile info from before the problem and so I pasted the profile info into the "new" firefox profile and all my passwords come back until it reconnects to sync and erases them back to where I started. I'm assuming that one of the machines I have is causing this. I've got 9 machines on the same sync. Any advice to help solve this would be appreciated. My bookmarks are fine and the usernames seem to be good. It's just the passwords. I saw a thread about AVG causing some problems but none of my machines are using AVG.

Asked by Atlantis Games & Comics (Portsmouth) 2 iminyaka edlule

Last reply by 2006hazelmurray 1 unyaka odlule

  • Okugcinwe kunqolobane

Need help with confirmation mail

"Sorry. We’ve locked your account." "The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data." "If this is a vali… (funda kabanzi)

"Sorry. We’ve locked your account." "The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data." "If this is a valid email address, let us know and we can help unlock your account."

Need help to send a new confirmation mail. Have been getting this message since last year so please no reply about waiting 24hrs.

Regards, firefox190

Asked by firefox 1 unyaka odlule

Last reply by 3159877907 1 unyaka odlule

  • Okugcinwe kunqolobane

Syncing is not working and I tried about:sync-log, and found nothing.

I reset my windows and installed Firefox, and logged in using Firefox account. I pressed sync now, but nothing happened in a day so far. I tried about:sync-log to check i… (funda kabanzi)

I reset my windows and installed Firefox, and logged in using Firefox account. I pressed sync now, but nothing happened in a day so far. I tried about:sync-log to check if there is any error, and I found the log is empty. Please help me to fix this problem.

Asked by Kreta 1 unyaka odlule

Last reply by Wesley Branton 1 unyaka odlule

  • Okugcinwe kunqolobane

Unable to see device and sync is not displaying saved login

Hello, I was using Firefox Sync earlier today and then had to delete the profile and created a new profile. While logging into Firefox I have had to reset the password as… (funda kabanzi)

Hello, I was using Firefox Sync earlier today and then had to delete the profile and created a new profile. While logging into Firefox I have had to reset the password as I couldn't recall the credentials. Now I don't see any login information.

Asked by Ayush Singh 1 unyaka odlule

Last reply by jscher2000 1 unyaka odlule

  • Okugcinwe kunqolobane

How do I turn off the requirement for a verification code when logging in?

Each time I log into my Firefox account, it forces me to enter a verification code sent to my email. I do not have 2FA enabled in my preferences. Is there a way to turn… (funda kabanzi)

Each time I log into my Firefox account, it forces me to enter a verification code sent to my email. I do not have 2FA enabled in my preferences. Is there a way to turn off the need to enter verification code each time I log in?

Asked by maschultz3 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync Account locked after mail bounced

I had deleted the mail alias I used for my sync profile. After trying to log in, I've received this message: Sorry. We’ve locked your account. The confirmation email we s… (funda kabanzi)

I had deleted the mail alias I used for my sync profile. After trying to log in, I've received this message:

Sorry. We’ve locked your account.

The confirmation email we sent to firefoxalias@mypersonaldomain.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

The link on "us" opened the default support page. What should I do please?

Asked by firefoxp 1 unyaka odlule

Last reply by McCoy 1 unyaka odlule