Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Trying to restore Firefox settings/bookmarks/etc on new computer.

After downloading Firefox browser from my organizations toolbox on my new enterprise Macbook Pro, I logged in using my email address, but my password was not recognized. … (funda kabanzi)

After downloading Firefox browser from my organizations toolbox on my new enterprise Macbook Pro, I logged in using my email address, but my password was not recognized. After resetting my password and successfully logging in, none of my previous data is available. Is there a way to find this data from my last back up? I do have my Mozilla recovery key.

Asked by j.peterson 12 izinyanga ezidlule

Last reply by Paul 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox version 1.0 is crashed and will not open

Ii asked to send crash report, but will not send. need help Here are the Crash Report Details: AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 AvailablePhysicalMemory: 14… (funda kabanzi)

Ii asked to send crash report, but will not send. need help Here are the Crash Report Details: AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 AvailablePhysicalMemory: 1485312000 AvailableSwapMemory: 1037565952 BackgroundTaskMode: 0 BuildID: 20220202182137 CrashTime: 1690746053 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1665159864 MacAvailableMemorySysctl: 82 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1690746052 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(Encountered unexpected Objective C exception) Notes: FP(D00-L1000-W00000000-T000) WR? WR+ Obj-C Exception data: NSInvalidArgumentException: *** -[__NSArrayM insertObject:atIndex:]: object cannot be nil

Thrown at stack: 0x7ff814b4fefb 0x7ff8148b0b9d 0x7ff814c0b434 0x7ff814c09031 0x7ff814a755e5 0x7ff8174f53a2 0x1060cc26c


ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 471257088 ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1020 StartupCrash: 1 StartupTime: 1690746052 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220202182137","version":"97.0","vendor":"Mozilla","displayVersion":"97.0","platformVersion":"97.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x3e9b","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x67ef","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro15,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"doh-rollout.doorhanger-decision":"UIDisabled","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"IPC I/O Parent",6:"Timer",7:"StreamTrans #1",9:"Socket Thread",8:"StreamTrans #2",10:"JS Watchdog",12:"Cache2 I/O",13:"Cookie",14:"TaskController #0",18:"TaskController #4",21:"TaskController #7",15:"TaskController #1",16:"TaskController #2",17:"TaskController #3",19:"TaskController #5",20:"TaskController #6",22:"BgIOThreadPool #1",23:"StreamTrans #3",24:"Worker Launcher",25:"Renderer",26:"WRWorker#0",31:"WRWorker#5",27:"WRWorker#1",36:"WRWorkerLP#2",33:"WRWorker#7",41:"WRWorkerLP#7",32:"WRWorker#6",34:"WRWorkerLP#0",30:"WRWorker#4",35:"WRWorkerLP#1",37:"WRWorkerLP#3",28:"WRWorker#2",38:"WRWorkerLP#4",40:"WRWorkerLP#6",39:"WRWorkerLP#5",42:"Compositor",29:"WRWorker#3",43:"ImageIO",44:"IPDL Background",45:"Permission",45:"QuotaManager IO",46:"StreamTrans #4",47:"StreamTrans #5",48:"IndexedDB #1",50:"StreamTrans #6",51:"StreamTrans #7",52:"StreamTrans #8",54:"StyleThread#1",53:"StyleThread#0",57:"StyleThread#4",58:"StyleThread#5",56:"StyleThread#3",55:"StyleThread#2", Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: .40077626 Vendor: Mozilla Version: 97.0 XPCOMSpinEventLoopStack: default: AppWindow::ShowModal useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by makayla.knandel 12 izinyanga ezidlule

Last reply by Medhasree Suram 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Password Managers

1. When I click on the Firefox "password manager" it takes me to "install Firefox". Is Firefox one in the same? 2. How is the Firefox password manager different from Ro… (funda kabanzi)

1. When I click on the Firefox "password manager" it takes me to "install Firefox". Is Firefox one in the same?

2. How is the Firefox password manager different from RoboForm?

Thank you!

Asked by Francesca Hankins 12 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox BSOD

Hello, today i had weird FF behavior, for while i was browsing i have got BSOD. When i have analyzed the minidump file it says firefox.exe is a reason. FF: 115.0.3 Here… (funda kabanzi)

Hello, today i had weird FF behavior, for while i was browsing i have got BSOD. When i have analyzed the minidump file it says firefox.exe is a reason.

FF: 115.0.3 Here is WinDBG log:


Microsoft (R) Windows Debugger Version 10.0.22000.194 AMD64 Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\072923-8328-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 19041 MP (16 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Edition build lab: 19041.1.amd64fre.vb_release.191206-1406 Machine Name: Kernel base = 0xfffff801`5f800000 PsLoadedModuleList = 0xfffff801`6042a2d0 Debug session time: Sat Jul 29 00:42:10.245 2023 (UTC + 3:00) System Uptime: 0 days 3:55:03.853 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ............................ Loading User Symbols Loading unloaded module list .............. For analysis of this file, run !analyze -v 9: kd> !analyze -v

  • *
  • Bugcheck Analysis *
  • *

SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff8015fdf5f61, Address of the instruction which caused the bugcheck Arg3: ffffb20bb3347a20, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero.

Debugging Details:



KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 3937
   Key  : Analysis.DebugAnalysisManager
   Value: Create
   Key  : Analysis.Elapsed.mSec
   Value: 19210
   Key  : Analysis.Init.CPU.mSec
   Value: 5155
   Key  : Analysis.Init.Elapsed.mSec
   Value: 33986
   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 80
   Key  : WER.OS.Branch
   Value: vb_release
   Key  : WER.OS.Timestamp
   Value: 2019-12-06T14:06:00Z
   Key  : WER.OS.Version
   Value: 10.0.19041.1


BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8015fdf5f61

BUGCHECK_P3: ffffb20bb3347a20

BUGCHECK_P4: 0

CONTEXT: ffffb20bb3347a20 -- (.cxr 0xffffb20bb3347a20) rax=ffffb20bb33484e0 rbx=000000000000000b rcx=ffff8001fb3cc080 rdx=0000000000000000 rsi=ffff8001fb3cc080 rdi=dfffa007000746c0 rip=fffff8015fdf5f61 rsp=ffffb20bb3348420 rbp=ffffb20bb3348609

r8=0000000000000000  r9=0000000000000000 r10=0000000000000000

r11=ffffcd7f6d800000 r12=0000000000000000 r13=0000000000000000 r14=ffff8001dacbb6c0 r15=0000000000000001 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050286 nt!SeDefaultObjectMethod+0xb1: fffff801`5fdf5f61 488b4708 mov rax,qword ptr [rdi+8] ds:002b:dfffa007`000746c8=???????????????? Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: firefox.exe

STACK_TEXT: ffffb20b`b3348420 fffff801`5fe11216  : ffff8001`fb3cc050 ffffb20b`b3348609 00000000`00000000 00000000`00000000 : nt!SeDefaultObjectMethod+0xb1 ffffb20b`b3348480 fffff801`5fa212d7  : 00000000`00000000 00000000`00000000 ffffb20b`b3348609 ffff8001`fb3cc080 : nt!ObpRemoveObjectRoutine+0xd6 ffffb20b`b33484e0 fffff801`5fe167a9  : ffff8001`fb3cc050 ffffa007`05affa90 00000000`00000000 ffffa007`05aff7d0 : nt!ObfDereferenceObjectWithTag+0xc7 ffffb20b`b3348520 fffff801`5fe31815  : ffff8001`fe2c0098 fffff801`5fa215c9 ffff8001`fe2c0060 00000000`00000000 : nt!ObCloseHandleTableEntry+0x6c9 ffffb20b`b3348660 fffff801`5fe3213d  : ffff8001`fe2c0060 ffff8001`f83da080 ffffffff`ffffff01 ffff8001`fc4c2798 : nt!ExSweepHandleTable+0xd5 ffffb20b`b3348710 fffff801`5fe31548  : ffffffff`ffffffff ffff8001`fc4c2340 ffffb20b`b3348760 fffff801`5fe50fec : nt!ObKillProcess+0x35 ffffb20b`b3348740 fffff801`5fe83f02  : ffff8001`fc4c2340 ffffa007`04017060 ffffb20b`b3348990 00000000`00000000 : nt!PspRundownSingleProcess+0x204 ffffb20b`b33487d0 fffff801`5fec8578  : 00000001`00000001 00000000`00000001 ffffb20b`b33489e0 0000000c`eaad4000 : nt!PspExitThread+0x5f6 ffffb20b`b33488d0 fffff801`5faddf37  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`0050d000 : nt!KiSchedulerApcTerminate+0x38 ffffb20b`b3348910 fffff801`5fc01060  : 00000000`00000000 ffffb20b`b33489c0 ffffb20b`b3348b80 00000200`00000000 : nt!KiDeliverApc+0x487 ffffb20b`b33489c0 fffff801`5fc0f49f  : ffff8001`f83da080 ffff8001`fff64ee0 00000000`00000000 00000000`00000000 : nt!KiInitiateUserApc+0x70 ffffb20b`b3348b00 00007ffd`7960d0e4  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9f 0000000c`ec46fba8 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`7960d0e4


SYMBOL_NAME: nt!SeDefaultObjectMethod+b1

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.19041.2846

STACK_COMMAND: .cxr 0xffffb20bb3347a20 ; kb

BUCKET_ID_FUNC_OFFSET: b1

FAILURE_BUCKET_ID: 0x3B_c0000005_nt!SeDefaultObjectMethod

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {0efa101b-e9d0-1362-a826-cbc49be172a8}

Followup: MachineOwner


Asked by xyliman 12 izinyanga ezidlule

Last reply by zeroknight 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Weibo will not load; stuck on Sina Passport page

weibo.com will not load on Firefox. I've tested it on Edge and Chrome and it loads on both. It uses a "sina passport" system, I assume to handle traffic from outside Chin… (funda kabanzi)

weibo.com will not load on Firefox. I've tested it on Edge and Chrome and it loads on both. It uses a "sina passport" system, I assume to handle traffic from outside China and avoid DDOS attacks. The URL for this is passport.weibo.com. The issue with Firefox is that it never passes this check. The passport will continually refresh and never load the main website content, only serving a blank URL as it tries to enter the site.

Asked by samueljrabe 12 izinyanga ezidlule

Last reply by zeroknight 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Mouse automatically goes to scroll when using hotkeys on mouse

My Logitech Mouse(G600) hotkeys don't work when using Firefox. Copy never works. Paste only works when I am hovering over Text Select. Nearly all of the hotkeys that I… (funda kabanzi)

My Logitech Mouse(G600) hotkeys don't work when using Firefox.

Copy never works. Paste only works when I am hovering over Text Select.

Nearly all of the hotkeys that I have set, whenever pressed (including copy and paste) goes to wheel scroll icon. So I disabled autoscrolling.

I have tried a restart to no avail.

Asked by kcpconnolly 12 izinyanga ezidlule

Last reply by Medhasree Suram 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Phishing pop-ups on the lower right hand corner of my screen when using Firefox

I think my firefox is infected in some way. I am constantly getting phishing pop-ups on the lower right hand corner of my screen when using the Firefox browser. They clai… (funda kabanzi)

I think my firefox is infected in some way. I am constantly getting phishing pop-ups on the lower right hand corner of my screen when using the Firefox browser. They claim to be from McAfee, Windows and other legitimate places and tell me things like viruses have been detected, but scans of my computer do not detect any. They all come from something called 5qlql.azure.net or something similar to that.

Asked by easdale6 12 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Updates keep stopping access to a large number of sites.

I have just had a new update 115.0.3 and again it has blocked most of the internet sites (all working yesterday no problems) due to secure connection failed. Error code:… (funda kabanzi)

I have just had a new update 115.0.3 and again it has blocked most of the internet sites (all working yesterday no problems) due to secure connection failed.

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

This is about the 3rd / 4th time it has happened this year alone.

Are you not able to produce an update without blocking over 80% of internet sites when updated?

The strangest thing is other browsers are able to connect to all of the sites.

Asked by PSJ 12 izinyanga ezidlule

Last reply by jonzn4SUSE 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Contrast and Thickness of Text is Unacceptably Low

Websites displayed in Firefox use ridiculously low contrast for their text. This composition box is a prime example. 30 years ago when my eyes were 30 years younger web… (funda kabanzi)

Websites displayed in Firefox use ridiculously low contrast for their text. This composition box is a prime example. 30 years ago when my eyes were 30 years younger web sites tended to use BLACK TEXT on WHITE BACKGROUNDS, with fairly THICK FONTS.

Over the last 5 to 10 years websites and/or browsers have adopted much the terrible Apple Style used in its packaging: Light Gray Text on Lighter Gray Backgrounds *and* very Thin Fonts. Fortunately websites/browsers have not yet generally followed Apple's lead to the use of about 4 point fonts.

    I'm using:
         * Firefox Browser 115.0.3
         * MacBook Pro 15"
         * macOS Monterey  ver. 12.6.7

How can I greatly increase the contrast and the density of text displayed by the Firefox Browser?

Asked by Thomas A. Panfil 12 izinyanga ezidlule

Last reply by Terry 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Window doesn't open when opening firefox

When I open Firefox on my Windows computer the Icon appears in the taskbar below the page, and the app is open, but not window opens and appears on my screen. I have to r… (funda kabanzi)

When I open Firefox on my Windows computer the Icon appears in the taskbar below the page, and the app is open, but not window opens and appears on my screen. I have to right click the icon in the taskbar and click the app again to get the window to appear. Can you help me find out the cause of this issue?

Asked by john.e.kaplan 12 izinyanga ezidlule

Last reply by Medhasree Suram 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox doesn't ask me where to save a file i want to download?

Hello, I've been facing this problem while i try to download something from internet. I am trying to set firefox to ask me every time where to download the file. But fi… (funda kabanzi)

Hello,

I've been facing this problem while i try to download something from internet. I am trying to set firefox to ask me every time where to download the file. But firefox automatically downloads it on desktop and opens the file. I know i'm supposed to select "Always ask you where to save files" but I see no radio button beside the option "Save files to". I've attached a screenshot of my options menu. Is there any solution? My firefox is updated to latest version (115.0.3 64 bit)

Best Wishes!

Asked by tanvir.ahmed1 12 izinyanga ezidlule

Last reply by MarkRH 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

regarding my account previous passwords and data

i yug yadav lost all my data and when i reset my password all my history ,bookmarks and passwords are not unable..kindly do the needfull for recovery of my previous data … (funda kabanzi)

i yug yadav lost all my data and when i reset my password all my history ,bookmarks and passwords are not unable..kindly do the needfull for recovery of my previous data of my id ...[edited] @gmail.com..so that i can able to get my passwords and bookmarks ..on this device again

Asked by yug239 12 izinyanga ezidlule

Last reply by Dropa 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Error Message

When I log into my TD financial account, I always now get the message "Your browser sent a request that this server could not understand. Size of a request header field … (funda kabanzi)

When I log into my TD financial account, I always now get the message "Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit", and I crash out of my site. I will even sometimes get the message when I log out. What's going on? When I log into my TD account using Microsoft Edge, I don't have this problem. After years using Firefox with no issues, now I have this these last few days. What's going on?

Asked by sweslake 12 izinyanga ezidlule

Last reply by cor-el 12 izinyanga ezidlule