I-Firefox Community Forum

Opening PDFs automatically with Firefox and, without any changes I might make, saving them with the download function in Firefox, actually ruins the functionality and data entry function of that file. Specifically this happens with PDF files downloaded from the (not all that amusing) PDFs from the FINCEN, (US Financial Crimes Enforcement Network). I do not see why and how Firefox thinks it is allowed to change files that are simply downloaded and saved on Firefox.

In other words, it seems that Firefox strips away certain "permissions" and/or "functions" (like built-in lookup, menu or choice boxes). This means that the file so downloaded via Firefox can no longer be used to properly fill in data, or to look up and choose data items within the file. (I see many times that ANYTHING having to do with "permissions" tends to be an intractable and unsolvable problem for software makers & experts, so, if you do not know right away how to solve the problem, it will probably take you several years to figure this out.)

The PDF in question is created by a government agency. If you have ever dealt with a government agency, then you know that they act sort of like Adobe or Microsoft: "They don't respond, or they do respond & say they do not understand, and if they understand, they are either unwilling or unable to fix the problem."

If there is a switch or option within Firefox, which lets me tell Firefox "Save this file exactly like it is received, nothing added or removed!", that would be nice. I just have not found such an option yet, and it would be nice if it might get provided someday.

I will share my browser data, but I am sort of convinced that a detailed question like mine will not be addressed within that shared data.

In February this year I started having an issue with reading pdf formatted statements from my bank' (bank and personal information removed). Initially I thought it was some change at the bank so I sent the letter below to my bank.

Further experimenting with Microsoft Edge and Firefox leads me to believe the issue may be with recent changes to firefox. The attached jpg file shows the problem, though not a solution.

I would be curious to know if there is some (new) setting in Firefox to correct the problem.

Text of letter to bank:

re: document access on site

You have evidently made some changes in your account display and I have to tell you there are issues with it.

Previously the account document came up as PDF. Today I accessed the current statement and immediately noticed the change in display format.

I usually do two things here. First I print the document. The print button worked as expected. Next I SAVE a copy for future reference. The download button DID NOT WORK.

I had to use the print save to file function. This is where I found the problem. I saw this when I checked my print queue as well. Instead of PDF the document is now PDF.js viewer.

I have to ask why you went to java script when the original PDF format worked properly every time?

On the plus side, my pdf viewer still reads the saved file. It is the unnecessary print to file step to which I object.

I am not at all happy with this change and would encourage you to return to the previous process. Since it was NOT BROKE I am at a lost to understand WHY YOU FIXED IT.

duplicate of /questions/1567084 thread

Chrome based browsers display dark pdf correctly. Firefox does not. see attached images. all extension are disabled.

When I try to download my credit card year end summary on my MacBook Air I get this message, "Your browser is unsupported and unable to display PDFs" I have done this for years and never had any trouble. I checked for Firefox updates for IOS and it says Firefox is up to date. It also says I am on the esr update channel. Why would this suddenly be a problem? How can I fix it? Thank you for any help or insight you can give me. PS I am old and no longer tech savvey. Technology has left me in the dust! So please be as untechnical as possible in a response if I am so lucky as to receive a response.

Hi everyone,

I’m running into a frustrating issue where Firefox is opening PDFs in two places at once.

The Problem: When I click a PDF link, Firefox opens the file in a new tab (internal viewer) but also launches the standalone Adobe Acrobat app to display the same file. I only want it to open in Firefox.

Details: - Settings: My "Applications" setting for PDF is currently set to "Always Ask." - The Glitch: Even when I manually select "Open in Firefox" from the prompt, Adobe Acrobat launches anyway. - Timeline: This started happening 2 days ago without any manual setting changes (I think it might be after a firefox update? I might be mistaken)

- Troubleshooting done: I have tried toggling the action to "Open in Firefox" directly, but the dual-launch behavior persists.

Thanks

When I load a pdf into Firefox, a pdf app opens at the top so I can write text, add an image, etc (thanks for this). Lately, when I am using the app, it will stop working randomly no matter which button I am using. If I'm suing text, it will stop and not allow me to select anything. If I'm using the highlighter, the same thing happens. I tried removing all my extensions but that did not work. I know this started after a Microsoft and Firefox update. Could you please fix it, otherwise I have to use Chrome and I hate Chrome. The app controls are on the far right of the image.

When I try to download a statement from my bank I just get a blank page pop up. This used to work with Firefox and it works OK with Chrome. What has changed ...or is there a Firefox setting that is wrong?

I am unable to open PDFs from my bank. I tried the following steps;

Change Default PDF Viewer:

   Go to Firefox Settings.
   Scroll down to the Applications section.
   Find Portable Document Format (PDF) in the list.
   Change the action to Open in Firefox or Preview in Firefox.

Clear Bank Cache/Cookies:

   Go to Settings > Privacy & Security.
   Select Cookies and Site Data > Manage Data.
   Search for your bank's website and clear its data.

I often use Firefox to read PDF, but whenever I add highlight to it doesn't save it to the same file but rather as to save a copy of file which is very annoying I end up with two version of same file I am reading and it because very irritating, how do I make it to update the file which was open rather than saving a new copy.

Up until a few days ago I was able to preview yahoo mail attachments (e.g. PDFs) before downloading them. I don't know what may have changed, but I don't recall doing anything on my end. Any suggestions or advice on what settings I should consider changing greatly appreciated. M

Trying to read PDF pages in Firefox. When I click on a file it says "You do not have OpenText Content Server Browser Web Extension 2.0.10 installed, or it is not enabled. Follow these instructions to install and enable the extension." I've looked in the extension add ons but cannot find the appropriate add-on and when I go to download from file, there are no files that would are appropriate either. Any suggestions? Also, I'm using a federal government laptop if that has anything to do with it.

Thanks guys for any help you can offer....

Hello,

Since the update I am unable to view pdf within xero and actionstep. These are important programs I require the viewing of the pdf for my employment. Can you let me know if there is a new setting that requires activation or if there has been a change. I have attached an image for you to see that it does not load.

Thank you

Tracy

I have uninstalled Adobe Acrobat from my Mac Mini running Sequoia OS. Acrobat is not listed in my Firefox extensions. Yet, when I open a PDF from a link in an email, it opens in Acrobat (clearly announced as such with its logo) in a Firefox tab. Also, I have my Firefox setting for PDF files set to "Open in Firefox".

Acrobat is a vicious plague on my life, and I want it gone. Please assist me in ridding it from my Firefox use.

Thank you, Tom