I-Firefox Community Forum

Good day!!! I updated my browser today, and after that, everything I had in it was reset, from my account, open tabs (there were over 300 of them), passwords, themes, and everything else. If you don't know how to properly test your updates, then don't update your browser at all. Thanks to you, I lost a lot of information I needed. Thank you!!!!! I'm uninstalling your crappy software and switching to Edge or Chrome.

Hallo zusammen,

ich kann meinen Firefox nicht mehr aufrufen, weil er wohl nicht kompatibel mit 133 ist. Es wird empfohlen zu deinstallieren und neu zu installieren. Aber dann sind meine Favoriten, Lesezeichen und Passwörter weg. Ich kann sie nicht sichern, weil ich keinen Zugriff auf die alte Version habe. Wie löse ich das Problem?

Viele Grüße Annette

Hello everyone,

I can no longer access my Firefox because it is probably not compatible with 133 (see screenshot). It is recommended to uninstall and reinstall. But then my favorites, bookmarks and passwords are gone. I can't save them because I don't have access to the old version. How do I solve the problem?

Best regards Annette

I received a msg from Mozilla that my Firefox was out of date and to download current version. I downloaded the current version but it does not update. I went to the menue and firefox help and it said automatic downloads disabled by system adminiestrator, I'm running linux mint. How do I get the download to update?

Hi there, Im on a windows 10(ish) and yesterday got this problem after the auto update to firefox 133.0.3 - Update is not working. error window says platform version 133.0.3 is not compatible with minVersion >= 133.0... how can I fix this?

I've seen that there was a similar issue back in October with a previous version. Tried to follow instructions and reinstaled firefox from mozilla. But the problem is still there. Restarted after reinstalling and still getting the same error message. ((( Please help )))

At least once a day since Version 145 dropped Firefox has told me I need to restart to update. When I do, it shows a pop up telling my I am opening an older version of Firefox and need to create a new profile to avoid corrupting my data. Daily, sometimes twice a day I have to go in and switch profiles back to the profile that has all of my book marks. Every computer in our office has this issue now. One of them deleted a profile without prompting, and it is not even in the appdata folder with "deleteme" in front of it. It is just gone. The last update had tabs crash daily. Is there any hope of stopping the second broken update in a row from wasting my time fixing it every day?

Never seen this before. I installed v143.0.4 on 10/3. Since it was an extended length of time up to now, I went to check (Image 1 & 2)

I still wasn't convinced (Image 3)

Also, I never opt to "Automatically Install Updates". I don't know how that got selected, but even so, it did not work.

Explanation please?

I am running Firefox 149.0 (64-bit) on Windows 10. FF tells me that there is an update. I downloaded the update, and when I restart FF, it does not update. Version 149.0 is re-started, and Help --> About Firefox again tells me to restart to upgrade. I have tried the upgrade at least three times.

Greetings Ya'll,

Early this morning as I went to use the Firefox browser, on My Desktop, I got an update, & then firefox opened, somewhat.

The homepage did not fill in with favorites, suggestions, etc, and in fact all that did load was the Search bar, but not one of my usual website buttons. The "edit", "help", etc. buttons at the upper left hand corner did load, but that is all.

Not one of the buttons work, nor can I close out the Firefox page, by tapping the "X" in the upper right hand corner.

The only way that I could close out the "Firefox Page" was by going through the "Control/Alt/Delete" & then "Signing Out", which would initiate a "Re-start". Once I signed in, I could return to the Desktop, where everything works.

I use Firefox as my Browser on my Android phone, & at this moment, I've not had any problems using Firefox on my Cell Phone.

The only way that I could get to the Mozilla Website was by using the Microsoft Edge Browser, which is not giving me any problems as far as accessing the Internet!

How can I correct this problem, & go back to the Firefox Browser?

Presently 142.0.1 (64-bit) installed; previous updates/downloads had no problems.

Now, however, going to https://www.firefox.com/en-US/?utm_campaign=SET_DEFAULT_BROWSER and attempt a download results in this (image).

Any solution to this?

Thank you.

I can't seem to update to the latest version of Firefox.

Steps on macOS 15.2: 1. In previous version of Firefox, get dialog to update to current version of Firefox 2. Click Restart to update Firefox. 3. Enter admin user name and password to allow Firefox to install a helper 4. Got a request to let Firefox access my devices. My devices are not Firefox's business, so I replied Don't allow. Note: 3 and 4 may have been swapped.

Expected result: Get a dialog that Mozilla corp has installed something; Firefox relaunches with the new version

Actual result: Get a dialog that Mozilla corp has installed something

Attempted workaround:

5. Click Firefox icon in the dock

Expected result: Firefox launches

Actual result: Get dialog asking me to enter admin user name and password to allow Firefox to install a helper.

6. I do so.

Expected result: Get a dialog that Mozilla corp has installed something; Firefox relaunches with the new version

Actual result: Get a dialog that Mozilla corp has installed something

Attempted workaround:

7. Click Firefox icon in the dock

And I get a strange feeling of deja vu as the process repeats and I am unable to launch Firefox.

If I look at the macOS console and filter on Mozilla, I notice these two messages from org.mozilla.updater:

1. Server doesn't exist or doesn't provide correct selectors.
2. Failed to connect to update server after several retries.

I have no idea how to proceeed.

So I know this question has been asked and answered in various scenarios but so far I've not found one matching mine.

Personal PC. I'm on V 131.0.2 since a reinstall last year but only now realised no updates have been done since because of this msg. I've worked through the various fixes others used re policies, but I can't locate any policy files in the various locations suggested; registry editor (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox key (don't have it) & others, about:config (nothing showing on a search), Program Files/Policies (don't have it), C:\Program Files\Mozilla Firefox\Distribution folder (don't have it). So I could not find the offending poicy DisableAppUpdate anywhere in locations offered by other posters etc.

Rather than taking forever to pin down the culprit, can I not just manually update to the latest version or will that delete all my settings/extensions etc?? Given how often it's crashing I'm almost tempted down that road except that I like to have my History intact as I often want to find a site I've not bookmarked.

Thanks.

Every few weeks I get this error and my bookmarks and passwords are corrupted. I have uninstalled and reinstalled Firefox, per the full uninstall instructions, including deleting old Firefox folders and it works for awhile and then returns.

Error: Platform version '147.0.3' is not compatible with minVersion › = 147.0.2 maxVersion < = 147.0.2 Maybe try to reinstall Firefox?

Downloaded an update of firefox. Is this for real? A message box came up and said I would get a NEW version of firefox but all my things would be saved. Now I have two firefox versions. My old version has all my info and saved and/or chosen settings. HOWEVER the newer version is a new install without settings and WORSE it has GOOGLE as the browser?!?! Is DUCK DUCK GO gone to goOgle? If I wanted a shopping app I would use my GOOGLE account instead of Firefox. How do I fix this?

Hello, I'm having some problems with updating firefox. It started a few months ago that I got a Pop-up every time I started Firefox about needing to update it. But when I click on the prompt to update it, it leads me to this website: https://www.mozilla.org/de/firefox/new/?reason=manual-update , and after clicking on the download button I get to this site for about a second: https://www.mozilla.org/de/firefox/download/thanks/ after which it loads this site: https://download.mozilla.org/?product=firefox-stub&os=win&lang=de which my browser can't connect to (aka just gives me the standard error message as if you entered an invalid URL). Today I got this website pop-up when starting Firefox: https://www.mozilla.org/de/firefox/welcome/21/ which leads to the same outcome as above. After that I tried to update Firefox by going to the menu -> help -> about Firefox, which searches for updates but then tells me that I have the newest version installed already??? Even when I try to manually install a new version through this site: https://www.mozilla.org/de/firefox/all/ I still get the same result. Please somebody help me out here!