I-Firefox Community Forum

I am having trouble signing into some of my web sites. This problem just started. I have tried everything even uninstall and re-install. Nothing works. What do I need to do?

I can login to https://support.mozilla.org (other wise could not post this question), but not to https://connect.mozilla.org.

in particular I want to vote for a feature request and when trying to sign in at https://connect.mozilla.org/auth/saml/login I get a 401. console output is: {POST https://connect.mozilla.org/auth/saml/login [HTTP/2 401 205ms]

POST https://connect.mozilla.org/auth/saml/login Status 401 VersionHTTP/2 Transferred1,57 kB (799 B size) Referrer Policystrict-origin-when-cross-origin Request PriorityHighest DNS ResolutionSystem

This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. login }

detailed message: { POST https://connect.mozilla.org/auth/saml/login [HTTP/2 401 205ms]

POST https://connect.mozilla.org/auth/saml/login Status 401 VersionHTTP/2 Transferred1,57 kB (799 B size) Referrer Policystrict-origin-when-cross-origin Request PriorityHighest DNS ResolutionSystem

   content-length
   	799
   content-type
   	text/html;charset=utf-8
   date
   	Sat, 07 Mar 2026 11:29:49 GMT
   server
   	Apache
   set-cookie
   	AWSALB=xdwz4UD6ihA/QLpHhHksEhIzHR15KQfcd/7IdLJliqZQK7PZn/xwZlJdf8ugU9M72lOoRc7YN+L9kzpG1K4sMVx/sYX0wC2VKTRy+59HyROuQsAMf1ashxKlBQb1; Expires=Sat, 14 Mar 2026 11:29:49 GMT; Path=/
   set-cookie
   	AWSALBCORS=xdwz4UD6ihA/QLpHhHksEhIzHR15KQfcd/7IdLJliqZQK7PZn/xwZlJdf8ugU9M72lOoRc7YN+L9kzpG1K4sMVx/sYX0wC2VKTRy+59HyROuQsAMf1ashxKlBQb1; Expires=Sat, 14 Mar 2026 11:29:49 GMT; Path=/; SameSite=None; Secure
   via
   	1.1 b27f21f2e46f0db2d89ec3930dfac728.cloudfront.net (CloudFront)
   x-amz-cf-id
   	_1FXUoJQsMgqPeftr5ZoAltA1DoHC9UpvDTJcH5hrhS5VzJxmq58NA==
   x-amz-cf-pop
   	VIE50-P2
   x-cache
   	Error from cloudfront
   X-Firefox-Spdy
   	h2
   x-frame-options
   	SAMEORIGIN
   	
   Accept
   	text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
   Accept-Encoding
   	gzip, deflate, br, zstd
   Accept-Language
   	en-US,en;q=0.9,de;q=0.8
   Connection
   	keep-alive
   Content-Length
   	10770
   Content-Type
   	application/x-www-form-urlencoded
   Cookie
   	AWSALB=OX122lrCmIj0UJaWK6IL6mTv+SRRTqtlaYLkMcWlIjy1xcyd4nSFOXKIp0l0jEXkYni+woA26tgMYd4JXWlyYVJG/io/TqFt8IBZ/jgDr45xEtBJzZep4g61DoK/; AWSALBCORS=OX122lrCmIj0UJaWK6IL6mTv+SRRTqtlaYLkMcWlIjy1xcyd4nSFOXKIp0l0jEXkYni+woA26tgMYd4JXWlyYVJG/io/TqFt8IBZ/jgDr45xEtBJzZep4g61DoK/; LiSESSIONID=387B2D5E7461DA9F5FFD95601784C7F0; LithiumVisitor=~2OyUd9sp8yTOXtFbh~_GnfmGEeMvTWEQBVNl235FWcnrDINQY4nAZ-W4ZIV0BT18sFpQTKgGHQVL7KqDJvKLPpt1MspkSXKYeUrktbOg..; VISITOR_BEACON=~2pw0u6kkCpIXIWS5y~PfbjpQ8d7FQT_W5zlIXPnhE8U9JGVrFddR-p83RhMCBy27G_2xT-CEEZfCavgtM2nhnQBFXWoaPCMA3bSd_hHg..; _ga_R3H4BDP5J2=GS2.1.s1772882610$o1$g1$t1772882987$j40$l0$h0; _ga=GA1.1.638686038.1772882610
   DNT
   	1
   Host
   	connect.mozilla.org
   Origin
   	https://auth.mozilla.auth0.com
   Priority
   	u=0, i
   Referer
   	https://auth.mozilla.auth0.com/
   Sec-Fetch-Dest
   	document
   Sec-Fetch-Mode
   	navigate
   Sec-Fetch-Site
   	cross-site
   Sec-GPC
   	1
   Upgrade-Insecure-Requests
   	1
   User-Agent
   	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:148.0) Gecko/20100101 Firefox/148.0

}

thanks for looking into.

It keeps telling me to use a different account and then says I used the wrong password but I didn't use the wrong one it just changed so many times I think I'm losing my mind

I've asked this before. I'd still like to know why I don't remain logged in, but today, this also happened.

How can you have an expired session, when there was no session?

Hello Firefox Support Team,

I’m writing to report an ongoing issue I’ve been experiencing with Firefox over the past few months.

Within the last four months, Firefox has logged me out of every account I was signed into on three separate occasions. Each time this happens, all saved sessions are cleared and I have to sign back into every service again manually.

I haven’t intentionally cleared cookies, site data, or browsing history, and I’m not using private browsing when this occurs. This behavior is disruptive and I’m concerned there may be a settings issue, bug, or conflict causing Firefox to remove my sign-in data unexpectedly.

Could you please advise what might be causing this and what steps I can take to prevent it from happening again? I’m happy to provide additional details such as my operating system, Firefox version, or troubleshooting steps already attempted if needed.

Thank you for your time and support.

Best regards, Luka

There’s no information on how to sign out of the AI bot itself. For example, if you use Copilot and sign in, then realize you used the wrong Copilot account, there’s no clear way to sign out and log in with a different account.

здравствуйте, а по какой причине меня выкинуло из аккаунта firefox и всех моих гугл аккаунтов, я нигде не завершал сессии и из аккаунта не выходил, я просто перезагрузил пк, но теперь приходится заново заходить во все аккаунты

Since the update of Dec. 9, many of my longtime accounts do not recognize me, and I don't currently have workarounds. I also keep getting nasty messages that I'm in mortal danger because I've lost contact with iCloud. I have a son-in-law and grandchildren with extensive computer expertise who will visiting during the holidays, but during the holidays, but I would much prefer to be partying with them than holding computer repair clinics.

Are there any measures that a complete amateur can take to solve the worst of this Gordian knot?

How do you sign out of the Firefox Copilot chatbot so you can log in with a different Copilot account? Also same thing for the other AI Bots.

Basically to be clear I want to sign out of Copilot and log in with a different Copilot account, with in firefox