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Conflict between Adobe Acrobat and Adobe Reader and how I fixed it

For the past 5 years, I have owned Adobe Acrobat version 9, and recently installed Adobe Reader as well (version 10.7). I was previously able to set up Firefox to use Acr… (funda kabanzi)

For the past 5 years, I have owned Adobe Acrobat version 9, and recently installed Adobe Reader as well (version 10.7). I was previously able to set up Firefox to use Acrobat to display PDF files in the browser without downloading them, but I recently noticed that this was no longer the case. Instead, every PDF file I tried to view was being downloaded instead. I came here to find a solution, and discovered that many other people are having similar problems. I followed the instructions given here (https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them), but found that they were actually UNhelpful. They tell you to turn off the Firefox PDF viewer by editing about:config to disable the file pdfs.js, which is the native Firefox PDF viewer-- but that will cause the PDF file type to disappear from the Tools/Options dialog, so you can't assign it to another program (whether Adobe or anything else). This makes it impossible to assign the Adobe plugin to open PDF files. I did figure out a solution on my own, and wanted to post it here to help other users with the same problem.

I ultimately learned, through trial and error and a lot of research both here and on Adobe's website, that the root cause of my problem was a conflict in Firefox between Acrobat and Reader. I was able to solve it by upgrading Acrobat, getting rid of Reader and enabling the Firefox PDF viewer so that I could assign the PDF file type to the Acrobat plugin within Firefox. Here are the details of my problem and how I solved it:

1. Acrobat and Reader conflict with each other in Firefox, but this isn't totally Firefox's fault. It's mostly Adobe's fault, and they pretty much admit it. Specifically, they say that Acrobat and Reader can't coexist on the same machine unless both are version 10 or higher. They tell you to upgrade to solve the problem--but I can't afford to pay for a new version of Acrobat. If you have to keep Acrobat 9.x, Adobe says the lowest version of Reader that will work with it is Reader 11. I couldn't upgrade to this because I have Vista, and Adobe hasn't issued Reader 11 for Vista (and doesn't plan to). I did cheat and download the Win 7 version of Reader 11, but it didn't help.

2. If you have both Acrobat and Reader, you can choose a setting in Reader to make it the default PDF handler--but Firefox ignores this information and defaults to Acrobat no matter what. (This is the part we can blame Firefox for.) If you have a version of Acrobat which is below 9.5.5, Firefox actually blocks it as a security risk, so the plugin won't work at all, regardless of version number. That's why PDFs are being downloaded through your standalone program instead of being displayed in the browser. If you want to view PDFs in Firefox and keep Acrobat on your computer, you MUST upgrade Acrobat to version 9.5.5 or above.

3. Unless you can upgrade Acrobat to at least 10.x, GET RID OF READER. As long as you can access Acrobat 9.5.5, it will work fine in Firefox and there's no need for Reader. I never used to have Reader myself, only Acrobat, but it must have been downloaded automatically when Acrobat was blocked by Firefox (which I didn't even realize).

4. IF YOU NEED TO UPGRADE ACROBAT 9.X TO 9.5.5, YOUR LAST CHANCE IS TODAY--6/26/13. Adobe has announced that today is the "end of life" for the Acrobat 9.x platform, and all support and upgrades will cease after today.

When I searched for updates by going to Adobe's website, it told me there were none available--but when I checked for them FROM THE ACROBAT PROGRAM ITSELF (Help/Check for updates), I was offered a 300 MB upgrade that took me all the way from version 9.0 to 9.5.5 in one step. (It did take a very long time to download and install.)

5. Once you have Acrobat 9.5.5, this is how to enable it in Firefox:

a. INSIDE ACROBAT, set your preference for "Internet" to "view PDF files in browser." Close Acrobat. Close Firefox if it's already open.

b. Reopen Firefox. Check Tools/Add-Ons/Plugins to make sure the Acrobat plugin is there. Enable it if disabled. Close Firefox.

If the plugin isn't there at all, repair your Acrobat installation through Control Panel. Then return to Firefox and enable it. Close Firefox.

c. Reopen Firefox again. Go to Tools/Options and check the list of file types. For the names that contain "Adobe" and "Acrobat," Acrobat should be set as the default program to open them. Select it from the drop-down list if it's not. Continue to scroll through the alphabetical list--you should see another entry called Portable Document Format. If it's there, the default will be "preview in Firefox." You should be able to change this to "Acrobat (in Firefox)" using the drop-down menu. Do NOT pick the option that says "Acrobat"--this is the standalone program and will cause your PDFs to be downloaded.

If you don't see "Acrobat (in Firefox)" as an option, this means your plugin is not working. Go back and fix it using the instructions above (including repair of Acrobat if necessary).

d. If you don't see a file type for "Portable Document Format" at all, that means the Firefox PDF viewer is disabled. You must enable it by editing the about:config file. To see it, type about:config in the Firefox address bar. You will get a warning message--just click OK and keep going.

This file is a long list of statements in alphabetical order. LOOK FOR A STATEMENT THAT SAYS "pdfjs.disabled" with a Boolean value of "true." Select this statement and right-click. A context menu will offer you choices including "Toggle." Select that one, which will change the Boolean value to "false." Exit about:config. Close Firefox.

e. Now return to Tools/Options, scroll through the list of file types, and you should see "Portable Document Format." Select "Acrobat (in Firefox)" as in the instructions above. Close Firefox.

f. The first time you try to open a PDF file in Firefox, you may get a dialog box which offers you choices of how to open the file. The first will be Acrobat, but DON'T CHOOSE THAT--it will cause your PDF to download. Instead, go to the choice that says "Open as application/pdf." You don't need to change the program that opens this file type, because your settings are already correct. Your PDF should open in the browser, with the full-featured Acrobat menu (including the option of editing or saving the file).

I hope other users can benefit from the truly painful experience I had figuring all of this out. Good luck.

Asked by harrietvane 7 iminyaka edlule

Last reply by user633449 7 iminyaka edlule

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Setup Printer Preferences and not just margins, etc.

My Printer's default setting is for size A5 (about 8.5"X5.5"). When printing from Firefox I wish to print to Letter size, but must set my printer preferences each time. … (funda kabanzi)

My Printer's default setting is for size A5 (about 8.5"X5.5"). When printing from Firefox I wish to print to Letter size, but must set my printer preferences each time. Is there a way to have Firefox set the printer's preference for me?

Thanks Uncle Dewey

Asked by Uncle Dewey 7 iminyaka edlule

Last reply by user633449 7 iminyaka edlule

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flashing ad from windows repair tool on my screen

duplicate of https://support.mozilla.org/en-US/questions/968983 - locking it says: highly recommended scan your pc problems and repair errors quickly and safely start … (funda kabanzi)

duplicate of https://support.mozilla.org/en-US/questions/968983 - locking


it says:


highly recommended scan your pc problems and repair errors quickly and safely

start scan now 

windows repair tool

and keeps flashing...

Asked by rscherr 7 iminyaka edlule

Last reply by brunohaxes 7 iminyaka edlule

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The bookmarks feature is not working. The right click bookmark this page won't save the bookmark.

Locking duplicate thread. Please continue here: [/questions/969841] I'm not sure what happened but a few weeks ago all my bookmarks disappeared. I did the restore bookma… (funda kabanzi)

Locking duplicate thread.
Please continue here: [/questions/969841]

I'm not sure what happened but a few weeks ago all my bookmarks disappeared. I did the restore bookmarks but when I shut down and restart Firefox they were gone again. Now Firefox won't let me save any bookmarks.

Asked by TimmyG 7 iminyaka edlule

Last reply by itsmemjithin 7 iminyaka edlule

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Jscher2000/cor-el each suggested a safe mode; neither had any effect, please clarify how I should respond to your answers on this forum. thx

additional info is that I am working with a very peculiar situation in general computer use. A few years ago I contacted my anti-virus company about remarkable boot slow… (funda kabanzi)

additional info is that I am working with a very peculiar situation in general computer use. A few years ago I contacted my anti-virus company about remarkable boot slowness and browser inefficiency. I remote session assured me that there was no virus/malware on computer. I since have moved to other living situation and featured now is regular inadvertent freezing up of the computer while on sites. It has the trademark of needing to be 'warmed up.' In other words once functioning it operates fine, but reaching that initial point is never predictable. Note: using Chrome to go to the chesscube and ABC News sites works, however I used Chrome in last apartment and no longer use it now for any reason. I have 'run out of browsers.'

Asked by Pirc8 6 iminyaka edlule

Last reply by the-edmeister 6 iminyaka edlule

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unable to play Midasplayer game Crescendo Catcher on King.com

I followed the instructions in the solution and changed to appropriate plug in to true in the add ons menu. It did not repair the issue. The 'solution' also referenced ma… (funda kabanzi)

I followed the instructions in the solution and changed to appropriate plug in to true in the add ons menu. It did not repair the issue. The 'solution' also referenced manually moving the files to Firefox 21 but did not specify what folder to place them. Internet Explorer lets me play Crescendo. I hate IE. There is a plug in folder in IE that apparently has the appropriate one to enable play. Should the contents of the IE folder be copied and placed in the Mozilla folder somewhere???? Would love to have an answer. I can play all the other games on King but that one was a favorite. Thank you in advance for your time and consideration.

Asked by NativeCalifornia 6 iminyaka edlule

Last reply by the-edmeister 6 iminyaka edlule

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Stalled Scrolling and Other Problems

Redo because not only does my thread seem to have disappeared, but also I wanted to start afresh. First off, are my threads even showing up anymore? Usually I get fairly… (funda kabanzi)

Redo because not only does my thread seem to have disappeared, but also I wanted to start afresh.

First off, are my threads even showing up anymore? Usually I get fairly prompt replies, but my last couple of threads have gotten nothing. While I am sorry if I come off as rude or demanding, and understand that there are other people needing help and you all are busy, it is rather frustrating to not get a single reply on a thread, even if that reply is "We don't know" or "we are working on this problem". It might not seem like an important problem to you, but for me it is a problem and lessens my enjoyment of the Firefox product. Plus, having questions answered grants me more knowledge of the product, and thus grants me more ability to fix problems on my own.

Anyways, on to the issue:

Hello, Ever since I downloaded Firefox 25, I have had an issue with scrolling. If there was some way to record this, I would, but at this time I cannot, so a description will have to do. If someone knows a way to record what is happening, I will gladly do it to make what I am saying easier to visualize.

On some sites I visit, scrolling will be what can only be described as "choppy"- I will attempt to scroll down, but there will be a small delay before the page responds and scrolls down. Thus, the scrolling does not go smoothly. This mostly happens on sites (tumblr pages especially) with non-scrolling backgrounds (ie backgrounds that do not scroll with the page) on them.

First off, I do not think this is a problem with any extensions, my computer, or the sites themselves. When I open the same pages in Chrome, the issue does not occur and the issue does not occur in all pages.

I have tried clearing the cookies and cache, resetting my browser, disabling hardware acceleration, checking the plugins (problem still happened even when all plugins were disabled), updating my graphics card, and disabling website colors. The first few produced no lasting result/fix, and while disabling website colors did fix the issue, it made the rest of the site/other sites (ones that were working fine) difficult/impossible to use.

One interesting fact of note is this: If I downgrade to Firefox 24, the issue not only disappears, but stays away, and does not occur.

Another fact of note: I have written a previous thread on this issue, but ended up not getting an answer to a second question I had. In the first thread, I was given this possible solution, referring to a bookmarklet I could use/try: https://support.mozilla.org/en-US/questions/976244#answer-496960

So my questions here are these: 1) What is going on in Firefox 25 that makes scrolling choppy in that version, but not in version 24 or any other browser except version 25? 2) How exactly do I use that bookmarklet I linked to? Where do I need to place it? How do I get to where I need to place it? How would it work? Is there a way to/Can someone make it into a Greasemonkey (I have Greasemonkey) userscript, if it does work?

Also, is there a way to "bump" my thread without actually commenting on it?

Asked by ponyparty 6 iminyaka edlule

Last reply by user633449 6 iminyaka edlule

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http://www.theozone.net/football/2014/SpringBall/TMD04_03_14.html

This is a reply to jscher2000 who was helping and asked for a link and the content I was missing. Above is a link to an editorial on the ozone site where after you click … (funda kabanzi)

This is a reply to jscher2000 who was helping and asked for a link and the content I was missing.

Above is a link to an editorial on the ozone site where after you click on "columns and features" you have a list of articles. At the end of each article people write in their comments and feedback similar to a blog.

At the end of the above article when you open the link I cannot view any of the usual comments or feedback from other fans like I used to. I do remember that I think people had to "sign in thru Yahoo or Facebook" to post their comments. I'm not concerned about signing in. I just want to be able to view peoples' remarks and comments.

I only recently have not been able to view and this apparently happened when I did something (can't even remember) to rid myself of the constant ads on the sides of the page. It says advertisements but whatever I did, there are none anymore, which as far as I'm concerned is a good thing, but I DO want to be able to see the blog or reader comments and remarks that are sent in.

Appreciate any help.

Joe Miller

Asked by surfergijoe 6 iminyaka edlule

Last reply by Moses 6 iminyaka edlule

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After you actions yesterday supporting gay propaganda and pushing out your ceo I am finding a new browser.

I see from your responses to others that you are a supporter of gay propaganda and are untruthful about Mr Eich's departure. I hope the 2% gay population is enough to su… (funda kabanzi)

I see from your responses to others that you are a supporter of gay propaganda and are untruthful about Mr Eich's departure. I hope the 2% gay population is enough to sustain your business. You left wingers are pushing us too hard. You should get ready for push back from the majority of your customers. You have underestimated us.

Asked by bikervet1 6 iminyaka edlule

Last reply by philipp 6 iminyaka edlule

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AVG hijack of blank page

Like a lot of people my blank page had been hijacked by AVG. This post is not so much a question as the answer. None of the support answers I saw solved the problem but a… (funda kabanzi)

Like a lot of people my blank page had been hijacked by AVG. This post is not so much a question as the answer. None of the support answers I saw solved the problem but a Google search "avg hijack blank tab" yielded the following link which solved the problem:

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CDgQFjAB&url=http%3A%2F%2Fnewmediamike.com%2F2013%2F06%2Fremove-avg-secure-search-toolbar%2F&ei=3odxU_GwAtjooATulYCYAw&usg=AFQjCNHSMcjJYn6pMBa_YKn7KrpkHXftsw&sig2=wruND3cBa_VwyKgbLHKVtA

Basically, when AVG updated their anti-virus program, they by default installed their "AVG SAFE SEARCH" toolbar. They did this while my system was unattended so I was not able to deselect their toolbar during install.

1.) Goto the CONTROL PANEL 2.) Select "Add or Remove Programs" in Win XP, or in Vista: "Programs and Features". I don't know what Win 7 or 8 calls it but it should be similar. 3.) Uninstall: "AVG SAFE SEARCH TOOLBAR" 4.) Reboot if necessary.

Problem solved. Save yourself from rage at AVG.

Regards, Teri

Asked by Teri_ATX 6 iminyaka edlule

Last reply by Moses 6 iminyaka edlule

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Error message when clicking 'mark it as solved' in my email.

I was given a great answer that resolved my issue with Flash Player for Firefox. I then clicked the tab named 'mark it as solved'. The error message is: ++++++++++++++++… (funda kabanzi)

I was given a great answer that resolved my issue with Flash Player for Firefox. I then clicked the tab named 'mark it as solved'.

The error message is:

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ An Error Occurred

Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I tried many times and the error does not go away. Is there a fix in the works for this?

Thank you and also thank you to all that have replied to my other questions. I am new to Firefox and I find that the support answers are actually great. I prefer Firefox now over other browsers. But, as I come up against errors or uncertanties, I like the fact that I can ask questions in a simple manner...unlike other web browser support. Great job.

Asked by jjn85710 6 iminyaka edlule

Last reply by cor-el 6 iminyaka edlule