I-Firefox Community Forum

audio stops completely for exactly 0.4 seconds when un-pausing video, this affects any "interruptions" including skipping around, clicking on timestamps and any ohter type. issue stops completely when another youtube tab with a video playing is currently active.

i have tried any regular troubleshooting tips, including any and all forums i've found online to no avail. this is not happening in any other browser.

I got to PIA's website, i navigate to the download vpn section and from there, firefox blocks the connection and says the server is offline, Ive just done this chrome and edge with no issue, my issue is that its not only this site itll do this on.

recent firefox update can no longer copy and paste when creating a blog post in Squarespace, I have been using squarespace for around 15 years for my websites and I have never seen this issue, Firefox 15.1 installed and all of a sudden when trying to create a blog post in Squarespace, when I right click a text box pop up and it no longer says paste so I can no longer copy and paste text - this is more than a little annoying, you will not be surprised to know that I am now using Chrome to create my posts, there is no issue in chrome. I am a firefox geek! how can i solve this problem, I just did another update from Firefox, the issue remains I have been using computers for 40 year so I am not a novice but software glitches, I am lost

The recent update changed how the mute button works in Firefox, before it would replace the icon and would show text and whatnot if it was muted or wanted to autoplay; now it just always shows the mute/unmute button in a tab playing audio. This would normally be fine but it is causing my tabs to constantly be shrinking and expanding whenever the audio changes in a tab, and it's really frustrating me and it feels like an overall far worse user interface design than it was before, even if people were complaining about it. Is there some sort of middle ground where I can set a maximum tab size or something? I know this used to be a feature in about:config but it doesn't exist anymore for some reason. I've also tried using a userChrome CSS code for it that I found online; it got rid of the button but it still made the tab size change and the code I tried using for maximum tab size also didn't affect that. Really starting to frustrate me! Please give me any advice I feel like I've exhausted all my options lol

Hello. I have two questions about settings. 1. I want to hide the "Take Screenshot" option from the Firefox right-click menu. 2. I want to hide the "Original Profile" option from the options that appear when you click the Firefox hamburger menu.

I'm asking about these two points. 1. I'm trying to hide the "Take Screenshot" option, but I couldn't find a solution even after searching. about:config ↓ extensions.screenshots.disabled ↓ From true to false ↓ Even restarting Firefox didn't hide the "Take Screenshot" option. 2. Regarding hiding the "Original Profile," I can't find any information about this option, so is it impossible to hide it? I'm asking about these two points.

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.

Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.

Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.

Anything you can do is appreciated.

Thea Giardina [edited email from public community support forum]

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace period to get my money back. How do I get my money back?

On my first PC, I have this specific sidebar icon in my toolbar. When I click it, the sidebar opens with Gemini ready to go. Perfect.

But on my second PC, that specific icon is nowhere to be found. Even when I go to "Customize Toolbar," it’s not in the list of available buttons. The only thing I can use is the generic "Sidebar" button, which is annoying because it doesn't open Gemini directly, it just opens the general sidebar and I have to click again.

I provided an image, where the first icon is what I want, but only second icon is available.

Every time I see a box to enter a username or on some websites, any box that needs information filled in, a pop-up box appears that says "unlock your password manager." I was finally able to get to a website at moz-extension://b5ea3638-1832-4174-a490-4c5e77c0dbc6/html/index.html. The page says "Welcome My Financial Expert Password Manager securely stores, organizes, and autofills your logins, passwords, and more. Sign in to get started." Is this a legitimate mozilla extension? Is this a scam? How do I get rid of it (it's REALLY annoying!)? Thank you for your help and any insight.

I'm trying to find out how to keep all the shortcuts I've selected for my Mozilla Firefox Home page. I've filled all 4 rows with shortcuts I've selected, but some keep getting automatically replaced with shortcuts to any new website I've visited, which I DON'T want new shortcuts to !, especially when they're replacing shortcuts I actually DO want !

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar.

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

The last update (which was VERY rocky... I had to reinstall and functionality has NOT been great since) eliminated the Bookmarks icon from the top ribbon. I've looked through settings, but find no way to restore it. Can it be restored? I now have to click the menu, Settings, and THEN Bookmarks.