I-Firefox Community Forum

Hello, I have been experiencing tab crashes while watching MSNOW at 4pm eastern. These have also occurred in troubleshooting mode. I have submitted the error codes and pasted the most recent five here. I also received an error code which to the best of memory stated to possibly reinstall firefox. Any assistance would be appreciated. Regards Bruce Caress

Error: bp-57bcdd30-438c-4af8-9e75-b5c9b0260822 OS: Linux Mint 22.3 Device: IdeaPad 3 15ARE05, CPU: AMD Ryzen 3 4300U, GPU: AMD ATI Radeon RX Vega 6, RAM: 8Gb

I used firefox troubleshoot mode to see if the problem is caused by an extension etc. But my tabs were still crashing, this time, firefox as a whole crashed. Sometimes a tab crashes, and sometimes firefox crashes. I tried to troubleshoot with an llm, it said that i don´t have enough RAM, i have 8Gb, but its shared between RAM and VRAM. I was on fedora before, the problem occurred there so i switched to mint with the thought that mint is more lightweight so it should have more RAM available for tabs. But that wasn´t the case. Sometimes i only have 1 tab open, nothing else on firefox and on my laptop open at that time, but the tab still crashes.

I hope i´ve provided enough information, if not, let me know what your missing to fix and i hope i can provide it :)

I use Linux Mint and I have been experiencing numerous system crashes involving Firefox which requires a cold boot. What is the problem? How can I debug this? Are you getting crash reports?’

This happens several times a week. It has happened continuously tonight since installing the latest update via the Software Manager.

The program causes a total freeze of the OS. All other running programs and all input sources. I have no choice but to shut down via the power button on the tower.

Mint generates crash reports but I have no way to determine if they are being sent to Mozilla.

Firefox for Linux does not provide a troubleshooting system like it does on Windows. Neither does Mint.

I studied Computer Science in the 80s when Firefox was known as Navigator. I learned C and the Unix OS, but since then I became a psychologist, and don't remember too much of the Com Sci stuff I learned and I don't think Mint allows user modifications anyway.

What can be done to fix this? I don't have the Benjamins to buy a new Windows to replace the Linux, nor do I want to.

I've been using Mozilla Firefox browser for the better part of the last two decades, having always found it to be the most functional and useful over all competitors, who generally seem more interested in raising revenue or spewing puerile and slanted politics. I've been accustomed to the occasional "crashes" and always provided input when they occurred, convinced that the interruptions would be brief and with any issues resolved. Today was different.

Lately, my processor was experiencing some "aging" issues: slowdowns, freezing forcing me to re-start, and random re-starts on its own. Over the weekend I conducted a comprehensive series of diagnostic tests of all features of the operating system. To my relief, the system went back to normal and efficient, including the browser -- for about 2 days.

Early today the browser became slow, eventually inactive, and ultimately crashing 7 times. But all these time were different: my input into the "crash warning box" was not permitted and closing the box only resulted with the next crash. All crashes had the same reason posted on their reports: "Crash Reason EXCEPTION_ACCESS_VIOLATION."

When the crashes finally ended, my browser looked totally unlike it did before:

(1) ALL of the shortcuts I entered on the home page and relied upon for years VANISHED. (2) ALL of the browser windows and the open tabs I was working through at the time EVAPORATED. (3) ALL extensions I saved and used routinely GONE.

By the end of the day, one spent trying to resurrect "my" Mozilla browser with minimal damage, something else disconcerting occurred: the processor's operating system randomly shut and re-started. I don't want to point fingers just yet and allege this was connected with my browser failing, but the coincidence is troubling, one I would recommend looking into. My assistance is, of course, automatic.

--Thanks, Steve Saucedo

My browser started crashing after the latest update, and it still crashes even in Safe Mode. It doesn’t close immediately upon opening; instead, it shuts down suddenly after about one minute or longer. This issue never occurred before and only started appearing after the recent update. My system is Windows 11, with the following detailed information: Edition: Windows 11 Pro Version: 23H2 Install date: September 17, 2023 OS build: 22631.5624 Experience: Windows Feature Experience Pack 1000.22700.1106.0

Hello,

Ever since latest update (153.0 (64 bits) everything crash. I can open Firefox, but as soon as I enter a website, regardless of what it is, it won't load.

If i try to close the app, there's always a process that keeps running. It can't close. And if I try to force it it says that access is refused.

After that I keep receiving these errors that Firefox is already open and I need to close the last process of Firefox to continue but even if I say to close, it keeps repeating until my PC finally crash.

Everything was working 100% until Firefox updated itself. No Windows update nothing.

I can't even send crash report since it does the same error.

for years now I have had this issue when browsing. It is so annoying. I have tried all the suggested troubleshooting. I deleted all extensions. This helped for a while, but not for long. Now it's so tedious to browse that I am thinking of getting rid of Firefox. It has just become unusable and no one can seem to fix it. I am using Windows 10 and no extensions. It often happens when I first open a page and while the page is being pulled up.

Firefox keeps shutting down and it will open up when I tap on the icon. I have to reload it to make it work, It seems like I have to do this everytime I shut the pc.

Following my traumatic brain injury I do have a reading disability search that perusing your articles could take me up to a week.

As you see I am running Windows 10 on a laptop which Microsoft said I was good for another year using this OS. Your latest download executed and after 2 reboots continuously crashes after trying to view any of the five windows a browser I had open with multiple tabs in each.