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icloud sign in fails with firefox: "Failed to verify your identity. Try again."

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted a… (funda kabanzi)

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted all cookies and site data and disabled extensions (KeePassXC). It doesn't help. I tried in new private window. No success. I copy my password from a password manager, so, no, I haven't mistyped it.

Here's what I do:

  1. Open Firefox and go to icloud.com
  2. Click on the "Sign In" button
  3. Enter my Apple-ID and click on the arrow on the right end of the "Email or Phone Number" field

At this point Brave behaves differently than Firefox. See below for how Brave behaves.

Firefox: -> A "Password" field appears (no buttons "Continue with Password" and "Sign in with Passkey")

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> Error message "Failed to verify your identity. Try again" appears. See icloud.png

Brave: -> Two buttons "Continue with Password" and "Sign in with Passkey" appear. See icloud-with-brave.png

  1. Click on button "Continue with Password"

-> A "Password" field appears.

  1. Enter my password and click on the arrow on the right end of the "Password" field

-> 2FA code is sent to my iPhone -> "Two-Factor Authentication" form opens... etc. complete sign in successfully

Please help!

Unfortunately I cannot attach the HAR file from the login sequence because the password is included. However, I attached some screenshots from the Web Developer Tools. It seems to me that the login flow with Firefox is broken. I can't tell who's to blame, Apple of Firefox. The error message with Firefox is always the same, no matter whether I enter the correct password or rubbish. In Brave, however, there is a more precise error message when I enter a bad password. See icloud-with-brave-wrong-password.png

Asked by hg4vsq7k9h 4 izinyanga ezidlule

Last reply by shop83 2 izinyanga ezidlule

mpenzie tv

When I play YouTube videos in Firefox, the video stutters and drops frames, even at 480p. Audio keeps playing normally. This does not happen in Chrome on the same compute… (funda kabanzi)

When I play YouTube videos in Firefox, the video stutters and drops frames, even at 480p. Audio keeps playing normally. This does not happen in Chrome on the same computer. The issue started about a week ago. I’m using Firefox on Windows 11 on a laptop. Restarting Firefox did not fix it.

Asked by MPENZI 2 emasontweni adlule

Last reply by Paul 2 emasontweni adlule

JavaScript

Trying to reactivate my Adobe CS6 software package and when I try to login to the Adobe website it tells me that to access the Adobe site I have to update my Mozilla brow… (funda kabanzi)

Trying to reactivate my Adobe CS6 software package and when I try to login to the Adobe website it tells me that to access the Adobe site I have to update my Mozilla browser by adding JavaScript to the browser. Why is this required and is there any means to access Adobe using Firefox without complicating the browser by adding JavaScript?

Asked by Bill 3 emasontweni adlule

Last reply by James 3 emasontweni adlule

Sites in the latest versions stopped opening.

After upgrading my 128 esr to 140 esr, some sites stopped opening. In regular versions, it has not opened for a long time. There are many such sites, for example, qwen3.a… (funda kabanzi)

After upgrading my 128 esr to 140 esr, some sites stopped opening. In regular versions, it has not opened for a long time. There are many such sites, for example, qwen3.app or temp-mail.io. It thinks for a long time and finally a message that the time has expired. Chromium is ok.

Asked by guest 5 izinyanga ezidlule

Last reply by dnsmcbr 2 izinyanga ezidlule

Browser

I was having problems with the firefox browser. This has never happened. I always use firefox and the company said that firefox was compatible to there sight but I coul… (funda kabanzi)

I was having problems with the firefox browser. This has never happened. I always use firefox and the company said that firefox was compatible to there sight but I could not access.

Asked by mkoyoga 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

Can't load Steam pages normally in Firefox, but it loads just fine in Edge, Steam Client or with VPN plugin

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics… (funda kabanzi)

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics value, but probably not just that). After that I moved Firefox's folder and re-installed it. I also created a new profile. The 2 profiles are synced. Because of that, the new profile got (almost) all the extensions from the old one automatically. Then, I decided to do a clean install of those extensions (the reason why is a story for another ticket). So, while both profiles were opened, I removed one extension in the new profile, waited for a bit and checked the old one to see if it got removed from there too. At first it wasn't, so I thought they are not synced (anymore). Yeah, sure, but once I removed all extensions from the new one, the old one woke up and removed all extensions from there too. Great! Awesome! Loved it wholeheartedly! It really had to wait until I removed them all, didn't it? Anyway, I had a backup of my old profile, so I restored my extensions and their settings on both profiles eventually. So now I have clean installs of Firefox and extensions. Back to the issue. I can't load Steam pages (at least store.steampowered and steamcommunity) normally anymore. They load forever, and if the blue dot eventually stops moving (after an insane amount of time), it's either a plain white screen, or badly loaded page with most images missing.

  • Edge loads them just fine
  • Steam client loads them just fine.
  • If I turn on VPN plugin (I use Browsec), then it works. It's like that in both old and new profile. That's why I mentioned that funny little story before.
  • Tried Troubleshoot Mode, didn't help.
  • Tried to selectively disable some extensions, same.
  • Obviously tried to remove cookies, Ctrl + F5 and whatnot. Btw, if I clean everything and try to load it, then it's (most likely?) a white page, but if I turn the VPN on and load it first, and then turn it off and reload it, then it will look a bit better, but still will load forever with some media missing. (Which kinda make sense since something was already cached.)
  • Tried to change proxy settings from “Use system proxy settings” to “No proxy” and “Auto-detect proxy settings for this network”, nah-ah.
  • Tried to disable DNS in Firefox's settings, no siree.
  • The console throws different warning and errors every time (that are probably even unrelated). Or none at all.
  • Probably tried something I already forgot about.

Also, it seems the culprit is actually Akamai (it's where the Steam stores its media) or whatever is preventing reaching it. Because it often shows something like “Waiting for community.akamai.steamstatic.com...” in the status bar for a long time. It seems like the problem is within Firefox's settings, and it also looks like settings aren't synced across profiles (or at least some aren't, I definitely had to configure them on the new profile manually). Anyway, I am out of ideas and my butthurt thrust is about to deliver me to Uranus. Thanks for your attention!

Asked by Necronomicron 4 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 emasontweni adlule

recaptcha

On a few sites that use recaptcha I am not getting a response to sending information. An example is Big Fish games, I have partial access to the site, am able to buy game… (funda kabanzi)

On a few sites that use recaptcha I am not getting a response to sending information. An example is Big Fish games, I have partial access to the site, am able to buy games, download and play. But when I attempt to sign in to my actual account, the part where my credit card number, game points, etc are kept I put my user name & password in but when click on the "send" button nothing happens, no error message, nothing.

If I switch to that "other browser" from Seattle there is no problem - type in the user name and password, click on "send" and I'm in with no problem.

I've asked Big Fish support - they are pretty clueless.

Asked by JohnE3 1 inyanga edlule

Last reply by TyDraniu 1 inyanga edlule

Update to Firefox 141.0 and Google Maps

I updated to Firefox 141.0 and now Google Maps is not working correctly. When I look for directions the map does not show the route. If I go to street view I get a black … (funda kabanzi)

I updated to Firefox 141.0 and now Google Maps is not working correctly. When I look for directions the map does not show the route. If I go to street view I get a black screen. Google maps is working fine on Edge or Google on the same pc.

Asked by kecctime 5 izinyanga ezidlule

Last reply by A Guertin 2 izinyanga ezidlule

How can I fix my LinkedIn screen from cutting off three quarters of Home screen in Firefox but not in other browsers

Hi, The Linked in pages are not appearing properly. I have attached the images of the following two pages, https://www.linkedin.com/feed/ https://www.linkedin.com… (funda kabanzi)

Hi,

The Linked in pages are not appearing properly.

I have attached the images of the following two pages,

https://www.linkedin.com/feed/

https://www.linkedin.com/mynetwork/grow/

Please arrange to do the needful.

Regards Deepak

Asked by Deepak Lathi 4 emasontweni adlule

Last reply by Denys 3 emasontweni adlule

Gemini UI broken on Firefox

Whenever I try to access Gemini at gemini.google.com, I keep getting a plain white screen with faded, almost hard to see elements that don't do anything even when typing … (funda kabanzi)

Whenever I try to access Gemini at gemini.google.com, I keep getting a plain white screen with faded, almost hard to see elements that don't do anything even when typing in the input field. (see attachment 1)

I can access Gemini at Google AI Studio (https://aistudio.google.com/) but the UI is also broken on that site, with wide fonts that overlap each other, making text hard to read (see attachment 2).

Firefox version used: 115.28.0esr (64-bit) OS: Windows 7 64-bit

Asked by coredrive2012 4 izinyanga ezidlule

Last reply by Marina Lumpanoff 1 inyanga edlule

PWAs only work for domain, not full url path?

I tried making a PWA ("Add tab to taskbar") for "https://discord.com/channels/@me," but when I launch it, it only navigates to "https://discord.com," which is a splash pa… (funda kabanzi)

I tried making a PWA ("Add tab to taskbar") for "https://discord.com/channels/@me," but when I launch it, it only navigates to "https://discord.com," which is a splash page that prompts you to either download the Discord desktop app or continue on the web (clicking to continue on web then takes you to ./channels/@me). Examining the desktop shortcut for the PWA confirms that the URL it targets is "https://discord.com"; however, changing this url manually in the shortcut then relaunching it STILL only navigates to the discord.com domain, not the full discord.com/channels/@me url path that I specified.

Can anyone else confirm whether PWAs can only currently target a domain, not a specific url path?

Asked by fiffox 3 izinyanga ezidlule

Last reply by Agent virtuel 3 izinyanga ezidlule

Firefox on LINUX is broken for about 30% of websites

Firefox in Ubuntu Linux is broken for about 30% of the web; only CHROME works. This problem just keeps getting worse. Please fix; it doesn't matter whether FF is more se… (funda kabanzi)

Firefox in Ubuntu Linux is broken for about 30% of the web; only CHROME works. This problem just keeps getting worse. Please fix; it doesn't matter whether FF is more secure, if it doesn't work - what's the point?

Asked by Andor J Kiss 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule

Data Tables open but close immedaitely

I have an Investors.com account and a feature they offer is a stock sector data table that shows recent performance and other information. When I try to open these tables… (funda kabanzi)

I have an Investors.com account and a feature they offer is a stock sector data table that shows recent performance and other information. When I try to open these tables they close immediately, but if I use my tablet with a different browser they will remain open. I believe this is a simple setting that I need to adjust, but I don't know enough to figure it out.

Asked by dgardelldarin 2 izinyanga ezidlule

Last reply by rbucata 1 inyanga edlule

Problem loading popular websites e.g. eBay (tried a new "profile" for troubleshooting)

Hi! Please see attached image: Left: Edge (making sure it isn't a network issue) Right: Firefox using a new profile from about:profiles. On my main profile, I've trie… (funda kabanzi)

Hi!

Please see attached image:

Left: Edge (making sure it isn't a network issue)

Right: Firefox using a new profile from about:profiles.

On my main profile, I've tried clearing the data and cookies (though not the history) a couple of weeks back.

Any suggestions welcomed! Many thanks in advance.

Asked by Joey 3 izinyanga ezidlule

Last reply by Paul 3 izinyanga ezidlule

Application error: a client-side exception has occurred

I am using Firefox desktop on Windows 11. I have downloaded hundreds of articles from this website, with no problem until yesterday. I accessed the website using Edge, an… (funda kabanzi)

I am using Firefox desktop on Windows 11. I have downloaded hundreds of articles from this website, with no problem until yesterday. I accessed the website using Edge, and it worked fine.

When trying to access a particular article to download it to Ancestry, the following message appears:

Application error: a client-side exception has occurred (see the browser console for more information).

I accessed the browser console for more information, which I'm sure someone can understand, but not this grandma. This is what I got:

The resource at “https://www.newspapers.com/static/js/consent/sourcepoint.js” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. ChunkLoadError: Loading chunk 3683 failed. (timeout: https://www.newspapers.com/_next/static/chunks/3683-ff579d469765b88f.js)

   NextJS 6

1528-4da4b08762a551e1.js:1:4065 Uncaught Error: Minified React error #423; visit https://react.dev/errors/423 for the full message or use the non-minified dev environment for full errors and additional helpful warnings.

   NextJS 17

1dd3208c-fc303f05ffab3b31.js:1:118350 Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1528-4da4b08762a551e1.js Source Map URL: 1528-4da4b08762a551e1.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/webpack-b55f805a59a40ebd.js Source Map URL: webpack-b55f805a59a40ebd.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1dd3208c-fc303f05ffab3b31.js Source Map URL: 1dd3208c-fc303f05ffab3b31.js.map

I really don't want to stop using Firefox, but I need a usable browser. Can you help me?

Asked by Paula Hinkel 5 izinyanga ezidlule

Last reply by V22 2 izinyanga ezidlule

verify url

I am trying to get on an website but it will not let me it keeps saying to verify url or contact support i have updated both laptop and desk top and for some reason this … (funda kabanzi)

I am trying to get on an website but it will not let me it keeps saying to verify url or contact support i have updated both laptop and desk top and for some reason this one particular website will not let me have access is this an issue you that you can help me with.

Asked by shanasdortch 2 emasontweni adlule

Last reply by Denys 2 emasontweni adlule

position: sticky not working correctly inside position: fixed container

Hello Firefox Support Team, I would like to report a browser compatibility issue regarding CSS positioning behavior that differs from Chromium-based browsers. Issue… (funda kabanzi)

Hello Firefox Support Team,

I would like to report a browser compatibility issue regarding CSS positioning behavior that differs from Chromium-based browsers.

    • Issue Description:**

When an element with `position: sticky` is placed inside a container with `position: fixed`, Firefox treats the sticky element as if it has `position: relative`, effectively breaking the sticky positioning functionality.

    • Expected Behavior:**

The sticky element should maintain its sticky positioning behavior even when nested inside a fixed-positioned container, as it does in Chromium-based browsers.

    • Current Firefox Behavior:**

The sticky element loses its sticky properties and behaves like a relatively positioned element.

    • Use Case:**

This issue particularly affects modal implementations where: - The `body` element receives `position: fixed` to prevent background scrolling - Page elements (such as `.total-section`) should maintain their sticky behavior regardless of changes to the body positioning

    • Browser Comparison:**

- **Chromium browsers (Chrome):** Sticky positioning works correctly in this scenario - **Firefox:** Sticky positioning fails and falls back to relative behavior

    • Request:**

Could you please consider aligning Firefox's behavior with other major browsers? The current inconsistency creates cross-browser compatibility issues and forces developers to implement JavaScript workarounds.

Thanks!

Asked by John Alexwood 4 izinyanga ezidlule

Last reply by TyDraniu 4 izinyanga ezidlule

Google Drive is stuck in a loop error saying I am not signed in when my email is signed in

Hello, I am having an issue where my google account half logs out after every session. My gmail remains logged in, but google search does not. Google drive (and this is… (funda kabanzi)

Hello,

I am having an issue where my google account half logs out after every session. My gmail remains logged in, but google search does not. Google drive (and this is the main issue), is stuck so that it can see the files of my account, but insists I'm not signed in.

When I attempt to login and retry nothing happens and it remains in the loop. Before today I have been able to open documents only accessible when signed in on google drive by going to the direct link. This is now intermittantly thinking I am not signed in but mostly working.

Things I have tried:

  • Troubleshoot mode does not fix this problem.
  • My firefox is up to date.
  • I have seen this with no extensions or ad blockers.
  • I have seen this both with and without cookies from google allowed.
  • Screenshots attached from when I talked through this with google support. They said it was a problem on your end and can't do anything.
  • This can be solved by logging out of all accounts and back in. But this is not an acceptable solution.

Asked by estantia 4 emasontweni adlule

Last reply by Denys 3 emasontweni adlule

Firefox no longer working with multiple apps and websites

All of a sudden, I can't access several websites through Firefox that I have used for years -- but I CAN access them in other browsers, like Chrome and Safari. Also, Fir… (funda kabanzi)

All of a sudden, I can't access several websites through Firefox that I have used for years -- but I CAN access them in other browsers, like Chrome and Safari. Also, Firefox no longer works with my password manager. Until about two weeks ago, I could always autofill login information, but no more.

What gives? I am up to date on my IOS (Sequoia 15.5) and on my version of firefox -- and my password manager app. Superfrustrating. I hate to have to turn to Chrome as my primary browser since I hate Google, but I might end up doing that and just not using Firefox anymore, after like 20 years of having it as my primary browser.

Asked by ptetta 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 4 izinyanga ezidlule