I-Firefox Community Forum

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky Internet Security 21.3.10.391 (m). I have paused Kaspersky, uninstalled then reinstalled Firefox 3 times. I have cleared all Firefox cookies and caches a number of times. On my 2nd Firefox reinstallation Firefox worked ok for a couple of times then stopped again with the same error code. Please note that I am not very familiar with computer stuff so any suggestions need baby steps. Many thanks.

So I just noticed after downloading the new update to Firefox, version 139.0.1 that something new came up in my task manager called Crashhelper. Never seen this before. Closed it down and it seemed to have no issues shutting down at least. I haven't had Firefox crash in recent months, so I'm assuming that this cropping up might be a glitch of some kind? I looked this up to see if anyone else had this issue, and it seems someone on Reddit did encounter this, on Linux, and another on Windows also seems to have run into it. How do we stop this from coming up whenever we start up the browser?

You have invited me to download a new version of Firefox.

So What do I do with my existing Firefox?

If I don't like it, can I go back?

Please let me know.

John Parrott

The icons on my home page suddenly became significantly reduced in size. Sure, I can tell what they are, and I've increased the text size for their identifiers below the icons. But they are now so small as to be not pleasing to the eye. How can I put them back the way they wuz?

When attempting to drag/Insert picture into email text, the message "The following files couldn't be attached: filename.jpg. Please try again later." appears. I have not been able to find a solution. The dragged/Inserted picture always ends up outside the email text box and cannot be moved into it. What is a solution?

Is this something new or do I need to reload Firefox? Firefox 133.03 64-bit is up to date on Windows 10.

It worked last Christmas!!! It is not important now that the holiday is over but would like to fix it.

I've been using Firefox as my browser for a few years. I have to explain this. I turned 65 this year so I had to sign up for medicare. You have to go to the Social Security web site to sign up for medicare. I've had an acct with SS for a long time. When you log in it, it now gives you a choice. It tells you the normal log in "My SS" will eventually be stopped. They give you a choice of "Login.gov" I forgot the other, both telling you that you have to set up a 2nd type of authentication that it's you. So I purchased and installed a fingerprint scanner. I love it. I created an acct with login.gov. After logging in the next step is the fingerprint. You click on it the color things start swirling around trying to pick up the scanner but this box at the same time appears over it preventing login from seeing it. It says "this is a request from firefox" I've been using Turbotax for a year or two. Last week I logged into my acct with them and right away it popped up it see's the scanner and let me sign in with the fingerprinrt. So I know it works, and other sites do see it. Please Help! I'm not very technical with this stuff. Is it from Firefox or is it my PC? Attached is a pic of what I get trying to log in. You can zoom in on it.

When I try to sign into eBay, a multi-photo comes up asking me to identify like objects in order to be allowed to enter the program. I believe Firefox is causing this problem. How can I fix the problem?

I'm trying to access my https://mypay.dfas.mil account, but, though previously all was well, now an error message tells me that you "can't connect to the server".

I have a network connection, but apparently Firefox may no longer have "permission to access to the web". I'm sure this is wrong because I can still access pretty much everything in the normal way, including other government sites, such as Social Security, using the Login.gov portal, though mypay is not listed as 'connected.'

What happened, and how do I fix it? Also, the error message says that I should "Check that Firefox has permission". How do I do that?

I can't log in to certain sites even though they've been on my favourites list for years, i.e. bank account and grocery shopping. I can log in to them using Edge , so what's gone wrong with Firefox. Is the latest updates to blame ???

I understand that as from 14th March 2025 I will need to update Firefox. I am currently running 102.0 and have sucessfully prevented Firefox from updating to later versions. I did this to prevent the updates positioning the tabs in the wrong place. Please can you tell me if the CSS script that I use to put them back into their correct position, i.e. below the Bookmarks Toolbar, will still work.

Also, will newer versions allow the user to choose where the tabs are positioned? It was possible to do this in earlier versions and the choice is also available in other browsers.

I have also managed to stop Windows 10 updating for several years too, Microsoft kept altering my laptop in unacceptable ways.

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.