I-Firefox Community Forum

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I have to reboot when I cancel the request for a passkey. I can log in to YouTube on my Samsung S10+ tablet and S25 phone without problems. This problem only occurs on my Windows 10 computer. It is impossible to bypass this issue.

Is the Primary (formerly called "Master") password shared or Firefox synchronised between different devices?

The reason that I ask this is that I am a decrepit and ignorant old bugger in his 8th decade that has been using Firefox for nearly 25 years. Consequently I have a lot of passwords stored in Firefox's password manager that I REALLY do not want to lose.

Unfortunately, on my main desktop machine, becoming more paranoid after a suspected identity theft attack, I decide to change the Master Password (recently re-named to Primary Password) to something longer and harder to guess or break.

Unfortunately I have forgotten what I changed it to ! (I can remember the first 15 characters but then not the ending sequence...)

However, I discovered that on an old laptop (that had not been connected to the internet for a long time - and I've disconnected it from the local Wi-Fi now) that my old password still worked and I could still see many of the old passwords (since it had not been synchronised).

I am worried that if I try and restore my passwords by now connecting to the internet and synchronising, I will then be locked out of this remaining treasury of my passwords if Firefox synchronisation then disastrously changes the old password (that I still remember) to the new password that I have forgotten - hence my question...

PS: I still have a paper record of something called an "Account Recovery Key" consisting of 8 groups of 4 alphanumeric characters (each group only contains capital letters and numerals - although one 4 character group does not contain any numerals at all, but all groups have at least one capital letter). Could I use this to recover the misremembered new password?

PPS: Don't you think it is always a bad idea to include both zeroes and letter Oh for Oscars in this account recovery key as capital letters rather than lower case letters, since they look so similar?

ie z00 or zoo is less prone to confusion that Z00 or ZOO

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either they play with no sound or when sound is turned on the video freezes. This was never a problem until recently. iMac desktop (2017) Ventura 13.7.4 Firefox 136.0.2 (64 bit) The same issue does not occur on Safari or on my iPad (using Firefox). Any advice?? Thanks.

Hi -

I can't seem to restore my bookmarks. Latest version of Windows crashed my system and had someone helping remotely to restore and revive it which was done.

However, it appears that the "import bookmarks" feature doesn't allow me to import my firefox bookmarks. And I had thought that I had imported them, but now they are no longer available under import bookmarks. And there are no bookmarks available either.

I think something happened with things the remote person was doing but can't verify.

Is there any way to get back a few years worth of work bookmarks? Thank you,

https://www.pge.com/ https://my.dmv.ca.gov/

Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium in this case to complete payments and add items to the DMV Cart and complete a payment for example. I do not want to have to do this. I do not want to be forced to use a Closed Source Browser such as Microsoft Edge or Google Chrome or Apple Safari. Or, Even the Open Source version of Google Chrome Chromium. Companies like PGE are deciding to drop support for Firefox as the State not enough users use Firefox. They are forcing the market to use a Non Open Source Browser. This is a Problem. This is not good for Competition and the Internet as a whole. Not good for me as I am a Linux User. The PG&E website does not even load when using Firefox. The DMV site loads but does not allow one to complete any Payments for Example. At this time one can only view Information on the DMV website.

I formatted my HDD and reinstalled windows 10 pro again on same HDD and system. After installing firefox and loggin into my account everything got synced except Bookmarks. For safety i had taken backup of my old firefox installation profile folders.

However i tried to sync and also replace bookmarks file from old to new, but none of the things are working for me. In my last installation there is no file named places.sqlite but same is created in new which is causing my bookmarks not to load.

Please note that usually all my bookmarks was automatically backed up to my account and it used to restore back again automatically without the need to take extra backup. But this time my sync was unable to restore my bookmarks.

When i am trying to click options like import bookmark from HTML or Restore Bookmark from my backup file, sadly there is no action after clicking on relevant buttons. It is not just opening the dialog box for me to select file to restore the bookmark.

I tried all options at my end but of no use. Please help as there is bug which doesnt open bookmark restore or import bookmark from other file

Hi! This just started today. Not a problem before but...there is some ad blocker that won't let me watch you tub videos on my computer. I've tried fumbling around in settings, privacy, ad blockers etc but not finding the magic button. Any suggesions I'm on a windows 11 pc, using firefox and Gmail suite apps

Why are you asking me to update my Firefox account every 3 or 4 days. This is far too often. You previously updated every several weeks. I'm thinking of going back to Edge or Safari unless you stop bugging me every few days.

Today, out of approximately 31 attempts to connect to Amazon or (once connected to Amazon) navigate to a new Amazon page, Firefox succeeded 14 times. 14 out of 31 is good in baseball, poor in basketball, and unacceptable in connecting and browsing. Here is the "error" according to Firefox:

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I have read the potential solutions to this problem. I did disconnect my VPN (Proton) and was able to connect to Amazon on my next attempt. However, that was atypical rather than typical - when I attempted to move from one Amazon page to another Amazon page, the END OF FILE ERROR was the result. Further attempts to reconnect to Amazon have succeeded 3 out of 11 times. Yes, I did close Firefox and reopen it, I am signed in to my Firefox/Mozilla account and I did reboot my laptop. I have yet to try the other solutions because I want to be a good Mozilla client and follow the instructions attached to the error message: "Please contact the website owners to inform them of this problem." I have contacted Amazon and am now waiting to hear back from someone in the Technical Department. I am skeptical that Amazon will be able to resolve this because I doubt that Amazon is to blame (this lack of connectivity has also happened with Google, GMail and a couple other sites that I can't recall at the moment.

To clarify, the received data of supposed questionable authenticity has been my login information on the official Amazon login page and also simply the data from an Amazon product page (bike locks mostly)

For me, this is only a problem with Firefox. It is NOT happening on Bing, and even Chrome is able to connect without the END OF FILE ERROR. I have occasionally encountered other instances where Firefox would not connect me but the other browsers would. Most notably, this happens often when trying to connect my laptop with my phone via Bluetooth and other times when I'm asked to sign in to Google or sign in to my Microsoft account. On those occasions, Firefox demands that I insert my original security key from an external flash drive. I would be glad to do so, but I've never had an original security key on an external flash drive. At those times, I attempt the identical login using Bing (success about 9 out of 10 times) or Chrome (success every time).

I am not a cyber guru and am not even technically gifted with computer technology and internet knowledge. I am self-taught and am mediocre (at best) in these areas, so I'm hoping that the blame for this issue is mine as opposed to Firefox being at fault.

I look forward to any advice, suggestions or resolution to this issue and I thank in advance any who reply.

I am on an HP Probook 650 G2, Windows 10 Pro Build 22H2 (HP states that this laptop cannot be upgraded to 11), Firefox version 137.0 (64-bit), Xfinity WiFi 5G, Arris SB8300 Router/Modem. All are functioning as intended except Firefox.

Be Well

SBS On Demand tells me there is an ad blocker or VPN active on my version of Firefox. How do I reactivate them? I have never paid for a VPN so that is dubious/ I can't find an ad blocker.

Used to be able to access my Xfinity account on FireFox. Now, when I try to log in (after I type in User Name and Password and hit "Enter",) I get a blank screen except for the words: "a rendering error occurred: ." in the upper lefthand corner of the screen.

I am using a MacBook Air running Monterey 12.7.6.

Hi. I'm trying to switch from chrome to firefox, and I see this strange, thick gray border/padding around the content of every page I view in the browser.

It's perfectly consistent between tabs and not part of the actual web pages. It grows and shrinks as I resize the window. It makes everything a bit smaller than it is in chrome.

I haven't been able to search and discover what it is/a solution, because the terms I try to search for produce different topics. What is this? Is there a setting I can change to turn it off?