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Firefox is causing a black screen

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get bac… (funda kabanzi)

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get back is to turn off and turn on again. Even then the Firefox page sometimes comes up again and I have to be quick to tap the X on top right to shut it down - or the whole screen goes black again! Then when I restart Firefox it re-loads the page, so I have to quickly exit before it happens again. So this morning when it happened I just did a full restart of the PC. Then I transferred all my tabs and other info to Edge, and will use that from now on.

What is new that is causing Firefox to do this?

I imagine I could also use Chrome, haven't tried that yet.

Asked by hcleasby 3 izinyanga ezidlule

Last reply by hcleasby 6 ezinsukwini ezidlule

Firefox crashing after 108.01 install

I upgraded to 108.01 three days ago. It crashed 3 times in the next two days, accompanied by that popup you get informing you of the crash. For years I've been using th… (funda kabanzi)

I upgraded to 108.01 three days ago. It crashed 3 times in the next two days, accompanied by that popup you get informing you of the crash.

For years I've been using the extraction method of the executable to create a Firefox portable application. Upgrading only involves the install folder. The profile remains untouched, unaltered.

I had an incident of profile corruption a couple months ago, with basically Firefox launching with most features not working, i.e. toolbar buttons, toolbar menus, etc. Yesterday, for a short time, aside from two crashes, I had a similar experience with the buttons, but not quite the same. My default built in Firefox buttons worked, but my extension buttons didn't. I also noticed on a page that I regularly visit, Ublock origin wasn't doing it's regular job of blocking, and the Ublock button was non-responsive.

I'm also in the process of using the Brave Browser for the first time. The reason I'm posting this here about this subject, including a Brave experience, is that at the same time I was experiencing the Firefox erratic behavior, Brave was crashing as well; freezing; tabs not loading.

Considering the Brave tabs not loading, and the temporary Firefox Ublock origin failure, etc., I'm wondering if there might be something in common here? Maybe an internet connectivity issue at the time?

Asked by noel_envode 1 inyanga edlule

Last reply by noel_envode 17 amahora adlule

Random Crashes

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129 Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergel… (funda kabanzi)

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

Asked by uraneaumbre 6 ezinsukwini ezidlule

Last reply by uraneaumbre 5 ezinsukwini ezidlule

Firefox Slow Loading - Disgraceful

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%. Although Firefox… (funda kabanzi)

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%.

Although Firefox is a much better browser, the perception for many is that Chrome is better due to much faster browser loading. I have Chrome and Firefox installed on Windows 11 with the same extensions and Chrome loads my home page in 2 sec whereas Firefox takes 7 sec to load. Even after deleting all cookies, cache and web history, Firefox still takes 7 sec to load my home page.

It's great to prioritize security, flexibility etc and I love these aspects of Firefox, but by not doing something to improve the awful loading times, you are leaving users with the impression that Firefox is inferior and LOSING the browser battle.

Asked by Potterd123 2 emasontweni adlule

Last reply by Potterd123 2 ezinsukwini ezidlule

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (funda kabanzi)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 6 ezinsukwini ezidlule

Last reply by oscar7 5 ezinsukwini ezidlule

Automatic email signatures are broken on Outlook Live websites (owa)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438 As described in the title, automatic email signat… (funda kabanzi)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438

As described in the title, automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). They are unreadable in both text editor and just email visualizer. The issue is not limited to the latest version (109.0).

As described before: Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Disabling "Use hardware acceleration when available" and "Use recommended performance settings." and restarting also does not solve the problem. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would really appreciate some support.

Asked by Tiago Pomella Lobo 1 isonto elidlule

Last reply by Tiago Pomella Lobo 6 ezinsukwini ezidlule

Firefox wont open file browser via websites

This relates to this issue I found a batter way to solve that problem. You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with: … (funda kabanzi)

This relates to this issue

I found a batter way to solve that problem.

You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with:

 ```apt list | grep desktop-portal```

And try to install:

 ```sudo apt-get install xdg-desktop-portal-gnome```

or reinstall:

 ```sudo apt-get --reinstall install xdg-desktop-portal-gnome```

It seems you need to rerun DBus to apply changes, but I just restarted my PC.

If xdg-desktop-portal-gnome won't help then try to install/reinstall xdg-desktop-portal-gtk and xdg-desktop-portal.

Asked by kirik516 6 ezinsukwini ezidlule

Last reply by kirik516 6 ezinsukwini ezidlule

User profile is "missing" but I can see 16 of them in the Profiles folder

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccess… (funda kabanzi)

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

Asked by ksiusia 1 isonto elidlule

Last reply by ksiusia 5 ezinsukwini ezidlule

Firefox draining huge resources for a single Twitch tab

Yo guys what's up! Been having problems with Firefox for several months now, restarts make no difference. Getting huge CPU drain if I have any Twitch tab running. Above s… (funda kabanzi)

Yo guys what's up! Been having problems with Firefox for several months now, restarts make no difference. Getting huge CPU drain if I have any Twitch tab running. Above screenshot is in troubleshooting mode (all my addons disabled) and a single twitch tab open. It makes my whole system sluggish especially if I happen to have something a little demanding in addition to the stream open. Chrome does NOT do this at all, much more balanced drain.

Specs:

HP pavilion laptop 16 gb ram core i7 chip bottom of the barrel nvidia mx250 GPU

The other screenshot is a comparison to Chrome. Both have a SINGLE tab open with a twitch stream playing. Firefox is using almost quadruple the resources, AND its in troubleshooting mode.

Hope you guys can help me out, been a long time Firefox user since I was a kid and really don't want to switch browsers.

Asked by jvggrayhawk 5 ezinsukwini ezidlule

Firefox hangs up

Firefox now sometimes seems to hang on some favourite sites: Task Manager reveals up to 24 tabs/windows open (the number in parentheses after the app name) and Disk C is … (funda kabanzi)

Firefox now sometimes seems to hang on some favourite sites: Task Manager reveals up to 24 tabs/windows open (the number in parentheses after the app name) and Disk C is 100% active. It can stay this way for ten minutes with no change on the monitor and mouse clicks do nothing. If you kill Firefox via Task Manager and try to restart, you can get a splash screen that it's still running and do I want to close it. Sure enough, there's seven line items for Firefox in Task Manager. I use Trend Micro as anti-virus software but I can't figure out what the problem is. Any ides? (I've updated my version of Firefox repeatedly. 'Richard Corbet

Asked by rcorbet 4 ezinsukwini ezidlule

Firefox Color Hanging Up The Browser

We have heard it before that the Addons can interfere with the proper functioning of Firefox. If there is a problem, than one of the first things to consider is to run Fi… (funda kabanzi)

We have heard it before that the Addons can interfere with the proper functioning of Firefox. If there is a problem, than one of the first things to consider is to run Firefox without the Addons. What seems to be happening is that with each new version of Firefox, there is the possibility that one of the Addons will become problematic. The Addon called "Firefox Color" would hang up the Firefox Browser when it was first opened. I have the Bar on top set to certain shade of Blue, and the Browser would start with the wrong color and takes several minutes for the right color to appear. Meanwhile the browser would be hung up and non functional. I would wait several minutes and could not browse. Firefox was waiting for something to initiate and became nonfunctional during that period. After several minutes I would shut Firefox and reopen, and get that ANNOYING MESSAGE... Firefox is still open. So I am trying again and again to get the Firefox to enable, and finally the Bar on top changes to the selected shade of Blue and is working again. So what did I do? I disabled "Firefox Color". So I no longer have that problem.

Asked by PF 5 ezinsukwini ezidlule

It takes several minutes for browser to load

Firefox updated today. Right after, I noticed that my Group Speed Dial took several minutes to load everytime I launched the browser or opened a new tab. After several mi… (funda kabanzi)

Firefox updated today. Right after, I noticed that my Group Speed Dial took several minutes to load everytime I launched the browser or opened a new tab. After several minutes the browser would load and the tabs were fine. While the browser was loading I also couldn't open the Tools menu and click on anything. Nothing would come up. I've already cleared out my cache, etc. but it hasn't helped. Can you help?

Asked by joyce.greer2 4 ezinsukwini ezidlule

using burp proxy firefox redirect me here -->> https://www.google.com/search?client=firefox-b-d&q=hi&fcbz=1

hi team, I'm able to intercept traffic using firefox and burp suite successfully but that my HTTP request got redirected to somewhere like https://www.google.com/search?c… (funda kabanzi)

hi team,

I'm able to intercept traffic using firefox and burp suite successfully but that my HTTP request got redirected to somewhere like https://www.google.com/search?client=firefox-b-d&q=hi&fcbz=1 and I got an error in firefox

please solve it

Asked by xtaraim 5 ezinsukwini ezidlule

Why aren't rediected pages opening?

I don't think this is an error message, a glitch, or what - Firefox prevented this page from automatically redirection to another page. I get this several times a day no… (funda kabanzi)

I don't think this is an error message, a glitch, or what - Firefox prevented this page from automatically redirection to another page. I get this several times a day now, on perfectly safe sites I've used forever without problem. Sites like my bank, investment companies and adobe login. Less and less is it opening the page when I click Allow. I get a white page with the address still filled out and the Firefox prevented this page blah, blah, blah still there. I've restarted, cleared cookies, and cache, shut off the few add-ons I have, but it didn't help nor did changing config:about blocking true/false. I'm wasting a lot of time trying to find out what is going on. Could someone just tell me what button to push to stop this endless cycle of annoyance. Pretty please. Thanks to the Wizard that has the answer. Windows 10 Latest Firefox

Asked by colemyst 5 ezinsukwini ezidlule

Tab crashes on reinstalled, updated FF, clean profile

I removed firefox fully. New profile. Disables all addons. Set the strict to standard. Still tab crashes. No idea what could be the cause? Reports below. https://crash-st… (funda kabanzi)

Asked by jeroen.coelen 3 ezinsukwini ezidlule

Firefox Browser vertion-109

Dear Concern, We are using Mozilla Firefox Browser Ver.-109 But facing some problems. show barcode label on browser is ok but after print/pdf when large view in barcode … (funda kabanzi)

Dear Concern,

We are using Mozilla Firefox Browser Ver.-109 But facing some problems. show barcode label on browser is ok but after print/pdf when large view in barcode label area. please find the attached file.

Asked by razz 6 ezinsukwini ezidlule

Glitching of text on all tabs

My Firefox keeps doing weird glitches and I recently updated to a Windows 11 laptop, instead of using a windows 10 one, and both have had the same issue with this glitch.… (funda kabanzi)

My Firefox keeps doing weird glitches and I recently updated to a Windows 11 laptop, instead of using a windows 10 one, and both have had the same issue with this glitch.

I'm unsure what to do- and as shown in the attached screenshot all text has been all messed up and it with all tabs and not just a singular one and I'm unsure what to do besides restart my computer.

I've allowed all stuff so hopefully this can help someone with answering this.

Asked by MoonbowGames 6 ezinsukwini ezidlule

Firefox browser hangs

The RAM of my device is about 4GB, which is not a lot, but the performance of the browser is very correct and fast, but in some cases, when loading pages, the browser fre… (funda kabanzi)

The RAM of my device is about 4GB, which is not a lot, but the performance of the browser is very correct and fast, but in some cases, when loading pages, the browser freezes for a short moment, this is a bit annoying. The next problem in the web developer version is that the writing indicator is displayed everywhere in the browser, especially on the home page, when you click it, you need to disable this item on the home page. The browser is visible. Finally, the RAM consumption of the device needs to be optimized and slightly reduced

Asked by mrnamdar10 6 ezinsukwini ezidlule