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The last update not working

The last update to 83.0, 64-bit, Swedish version, does not work correcly. The browser starts but does not connect to ANY site. Now I have to use Google Chrome to connect … (funda kabanzi)

The last update to 83.0, 64-bit, Swedish version, does not work correcly. The browser starts but does not connect to ANY site. Now I have to use Google Chrome to connect to internet. Any solution, please?

Asked by Roland 4 ezinsukwini ezidlule

Last reply by Roland 2 ezinsukwini ezidlule

Firefox Crashing, trying to find out why

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker. This morning I was having some… (funda kabanzi)

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker.

This morning I was having some internet trouble and it turns out my ISP needs to send someone out to my house to fix it. While my internet was going in and out, Firefox seemed very sensitive to this because it would continue to crash.

I was wondering if your internet connection going in and out can cause Firefox to crash (I need to the end the process because it is unresponsive type of crashing). I don't usually have any problems with Firefox and just wanted to ask.

Thanks.

Asked by Dr.Strange 1 isonto elidlule

Last reply by Dr.Strange 3 ezinsukwini ezidlule

Firefox Developer edition and it crashed

Firefox Developer edition and it crashed. I uninstalled by deleting the files and folders. I re-installed the developer edition. But when i open it crashes . below is the… (funda kabanzi)

Firefox Developer edition and it crashed. I uninstalled by deleting the files and folders. I re-installed the developer edition. But when i open it crashes . below is the application log in the event viewer. Faulting application name: firefox.exe, version: 84.0.0.7628, time stamp: 0x5fb6e10b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc000041d Fault offset: 0x0000000000000000 Faulting process id: 0x50cc Faulting application start time: 0x01d6bf3a8bf11b3a Faulting application path: C:\Program Files\Firefox Developer Edition\firefox.exe Faulting module path: unknown Report Id: 075ebad6-0ec3-4dac-b42c-c3e2220f35bc Faulting package full name: Faulting package-relative application ID:

Asked by amit_bgl 3 ezinsukwini ezidlule

Last reply by amit_bgl 3 ezinsukwini ezidlule

Firefox >79 slow to load pages

Was using FF 79.0. Everything worked great. I upgraded to 80 or so a while back and found that it was taking ~7-10 seconds before FF would begin to load an initial webp… (funda kabanzi)

Was using FF 79.0. Everything worked great. I upgraded to 80 or so a while back and found that it was taking ~7-10 seconds before FF would begin to load an initial webpage, so I used system restore to go back to 79. I've upgraded to 82.0.2 and the same thing is happening. Tried going back using system restore, but system restore failed for some reason, so I'm now stuck. I haven't had success re-installing FF 79.0. Any ideas why FF would be so slow loading a page? FYI, once I'm on that website, if I click to another page on that website, it loads quickly and normally. Only seems to be when I'm moving to a new website. I'm using Windows 7.

Asked by bgula 1 isonto elidlule

Last reply by bgula 5 ezinsukwini ezidlule

Firefox Hanging Then Speeding

Hello, I'm a Windows 7 user. For the past 3 weeks my Firefox browser (83.0) has been slowing down and then speeding up while visiting sites. I tried Safe Mode, Refresh, … (funda kabanzi)

Hello,

 I'm a Windows 7 user. For the past 3 weeks my Firefox browser (83.0) has been slowing down and then speeding up while visiting sites. I tried Safe Mode, Refresh, and Reinstall but nothing seems to help. It's not being caused by anything on my computer (malware, viruses, etc) because I ran several scans using Malwarebytes Premium, CCleaner Premium, Microsoft Security Essentials, even Microsoft Safety Scanner and nothing turns up.
 Is there any other way to fix this issue on the browser?

Asked by purpledove 5 ezinsukwini ezidlule

Last reply by purpledove 3 ezinsukwini ezidlule

Did not connect: potential security risk

Here's the thing...........got a new Dell laptop with Win 10 installed. Dowloaded and installed Firefox and was able to browse and download from any site I requested. The… (funda kabanzi)

Here's the thing...........got a new Dell laptop with Win 10 installed. Dowloaded and installed Firefox and was able to browse and download from any site I requested. The problems arise when I created an account for my wife.Once I opened Firefox from her account and tried to open a site I receive the error: "Did not connect: potential security risk". Grateful for any help.

Asked by D. H. Killian 4 ezinsukwini ezidlule

Last reply by D. H. Killian 1 usuku oludlule

youtube videos stuttering

Hello i love mozzila firefox from all the other browsers and i use it only and this is my first time getting problem with browsing online i have firefox 83.0 ( 32 bot )… (funda kabanzi)

Hello i love mozzila firefox from all the other browsers and i use it only and this is my first time getting problem with browsing online i have firefox 83.0 ( 32 bot ) and i'm working with linux (32 bit) youtube was working fine i think, im not sure that this problem happened after updating firefox i don't know which version of firefox i was using but now im on latest version when i shut down my pc and open it i found that my bookmarks deleted and all the history etc.. now Youtube videos stuttering/lagging and its really annoying problem, thx for your time everyone !

Asked by frospy 2 ezinsukwini ezidlule

Last reply by frospy 15 amahora adlule

Firefox 82.0.3 freezes Windows 10 completely

Hello everyone, I am new to this forum and driven here out of desperation for a remedy, having been a very happy Firefox user for about 15 years. Windows specification Ed… (funda kabanzi)

Hello everyone,

I am new to this forum and driven here out of desperation for a remedy, having been a very happy Firefox user for about 15 years.

Windows specification Edition: Windows 10 Home Version: 2004 OS build: 19041.630 Experience: Windows Feature Experience Pack 120.2212.31.0

Problem - Firefox 82.0.3 freezes Windows 10 completely, disabling mouse and keyboard and requiring hard reboot. (The longest I waited before reboot was 15 minutes.) - Freeze can be after some minutes of Firefox runtime or on startup. - This is browsing simple information websites - nothing graphics- or streaming-heavy. Vanilla Firefox - no add ons or customization. Freezes have been on mouse click, but also not. - Starting Firefox in Safe Mode makes no difference. - Uninstall and reinstall remedied the situation for a number of hours before freezes began again. When freezes were uniformly on startup, I uninstalled again. And that's where I am... using Chrome. :(

My hunch is that this is to do with the Refresh of Firefox I did the day before the first freeze. I had noticed the "Firefox seems to be slow to load..." message (with the tortoise) at the bottom of Firefox for a month or two, ignoring it because I wasn't finding it unduly slow. I must have used Firefox for a total of about 4 hours after the Refresh before the first freeze.

All assistance gratefully received.

Huw

Asked by Huw-J 6 ezinsukwini ezidlule

Last reply by Huw-J 6 ezinsukwini ezidlule

Anyway to disable "A script from the extension" "is running on this page"

I am getting sick of the message "A script from the extension...is running on this page" It relates to Adblock Plus which is the extension. I watch a YouTube video and th… (funda kabanzi)

I am getting sick of the message "A script from the extension...is running on this page" It relates to Adblock Plus which is the extension. I watch a YouTube video and then this message comes up on another YouTube tab I have open and Firefox switches to that tab and ruins my watching the video I was watching.

Is there anyway of disabling the message from ever coming up? I increased the values in dom.max_script_run_time and dom.max_script_run_time_without_important_user_input which was a possible solution I read but that does nothing.

Asked by davebesag 4 ezinsukwini ezidlule

Last reply by davebesag 1 usuku oludlule

Mac Big Sur update

I just upgraded to Big Sur 11.0.1 yesterday. Since doing that, none of my Firefox tab reload. When i upgraded, I was currently running Firefox 82.0.2. I downloaded Chr… (funda kabanzi)

I just upgraded to Big Sur 11.0.1 yesterday. Since doing that, none of my Firefox tab reload. When i upgraded, I was currently running Firefox 82.0.2. I downloaded Chrome and it works fine, Safari as well. Today, I just now dowloaded Firefox 82.0.3 and I am running into the same issue. I have never seen this before and not sure what to do in order to get firefox to work. Any ideas?

Asked by jyanni 1 isonto elidlule

Last reply by jyanni 5 ezinsukwini ezidlule

YouTube does not work properly when logged

Hello, I have problem with YouTube. When I am clicking "Share" button I got screen with infinite loading. The same issue happens when I want to open menu by clicking on m… (funda kabanzi)

Hello, I have problem with YouTube. When I am clicking "Share" button I got screen with infinite loading. The same issue happens when I want to open menu by clicking on my avatar. On dev console I am getting a POST error: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/401

I tried to: - clean Google/youtube cookies and stored cache; - clean then all cookies; - relaunch Firefox with all addons disabled; - enter via private mode with/without addons; - flush dns on dev console; - disable completely antivirus; - change DNS.

What is interesting, that problem happens only when I am logged in to my Google (YouTube) account and only on Firefox. Even on private mode it works until I do not log in to my account.

I would be very grateful for help.

Asked by Kamil 1 isonto elidlule

Last reply by Kamil 4 ezinsukwini ezidlule

firefox slowdown

so on the last restart firefox updates scrolling seems slower. instagram, and especially visible on the BBC website page scroll up and down, seems judderier. that's the t… (funda kabanzi)

so on the last restart firefox updates

scrolling seems slower. instagram, and especially visible on the BBC website

page scroll up and down, seems judderier. that's the technical term

Asked by quartz 3 ezinsukwini ezidlule

Last reply by quartz 3 ezinsukwini ezidlule

Startup lag

For the past couple of month Firefox lags at startup. It takes the program around 15 seconds from the moment I click the icon until it's ready to do anything (with a blan… (funda kabanzi)

For the past couple of month Firefox lags at startup. It takes the program around 15 seconds from the moment I click the icon until it's ready to do anything (with a blank window as seen in the screenshot). I've tried refreshing Firefox but it didn't help. When I tried opening it safe mode it still takes more or less the same time to start (except without the blank window). After that I tried deleting my add-ons (which aren't many, adblock and fb container) but it have any effect. I'm running it on a laptop with I7-8750H processor and 16 gigs of ram so resources shouldn't be a problem (cpu at no more than 50% at program startup). Please advise.

Asked by JohnPhnow 6 ezinsukwini ezidlule

Last reply by JohnPhnow 6 ezinsukwini ezidlule

Updated and this Url opens

Unsure where to ask this.. whenever I update firefox past few times I get this url also open. https://www.grabber.website/ Now it only opens when Firefox is updated. … (funda kabanzi)

Unsure where to ask this..

whenever I update firefox past few times I get this url also open.

https://www.grabber.website/

Now it only opens when Firefox is updated. Any other time it doesn't. Thought it was malware but doesn't seem to be. Unsure and wondering what the cause maybe. If there is a solution to that?

Asked by Andrew 2 ezinsukwini ezidlule

Last reply by Andrew 2 ezinsukwini ezidlule

Cannot Maximize Windows without a Massive Border of White Dead Space and Forced Resolution Change

I restarted my pc last night, and when I opened today I was met with the following issue. Whenever I maximize a window on my primary monitor (3-monitor display), it goes … (funda kabanzi)

I restarted my pc last night, and when I opened today I was met with the following issue. Whenever I maximize a window on my primary monitor (3-monitor display), it goes full-screen but only shows a portion of the content. It brings with it a huge white border (pictured in screenshot) that registers as a portion of the desktop (or perhaps just not as a portion of the window). By that I mean that when I click in it, it is as though I am clicking out of the window and onto whatever app or object is operating behind the Firefox window.

Changing the zoom does nothing. It just adjusts the size of the display within that same limited portion. Strangely, when I drag the window onto the second or third monitors, it will maximize without issue. Returning the window to the primary monitor, however, recreates the issue. When in this mode, I cannot access the menu nor tool bars. My only way to manipulate the window is to right click in my taskbar, "restore" to a non-maximized state and work from there. When not maximized everything functions normally.

I disabled all add-ons and plugins, but the issue persists. I have no fullscreen background applications which should be affecting the application or its resolution. When I launch, in safe mode, it is better. I can maximize. The border is still present, but I am able to access the menu functions with the alt key. My software version is current. The drivers for my GPU are current.

Again, this issue happened overnight with no changes on my part whatsoever. I shut my pc down after a day of work. I booted up today to resume work, but I am unable to do so until I can solve this issue. Any advice is greatly appreciated.

Asked by thomas.e.moran 6 ezinsukwini ezidlule

Last reply by thomas.e.moran 6 ezinsukwini ezidlule

Firefox dev edition v84 won't start

Hi there folks :) My ff dev edition v 84.0.0.7628 just won't start. It doesn't show up in task manager, not even briefly when I attempt to start ff. The only reference I … (funda kabanzi)

Hi there folks :)

My ff dev edition v 84.0.0.7628 just won't start. It doesn't show up in task manager, not even briefly when I attempt to start ff. The only reference I can find to it starting is within task manager and the following are the events logged immediately after, apologies for the verboseness of the logs, but I thought they may be useful in identifying the problem.

For the record, I can find no trace of iseguard64.dll or iseguard32.dll on my system as I have read these have caused problems in the past!

Thank you for any assistance that you can provide.

There is a stack of six events in total:

first event log entry after trying to start the app Log Name: Application Source: Application Error Date: 20/11/2020 17:23:03 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: tosh Description: Faulting application name: firefox.exe, version: 84.0.0.7628, time stamp: 0x5fb6e10b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000000000000000 Faulting process id: 0x29c Faulting application start time: 0x01d6bf61cc48e6a3 Faulting application path: C:\Program Files\Firefox Developer Edition\firefox.exe Faulting module path: unknown Report Id: 4202694a-9405-43b2-9bb5-c9bff857438b Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>100</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2020-11-20T17:23:03.3581456Z" />
   <EventRecordID>13613</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>tosh</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>84.0.0.7628</Data>
   <Data>5fb6e10b</Data>
   <Data>unknown</Data>
   <Data>0.0.0.0</Data>
   <Data>00000000</Data>
   <Data>c0000005</Data>
   <Data>0000000000000000</Data>
   <Data>29c</Data>
   <Data>01d6bf61cc48e6a3</Data>
   <Data>C:\Program Files\Firefox Developer Edition\firefox.exe</Data>
   <Data>unknown</Data>
   <Data>4202694a-9405-43b2-9bb5-c9bff857438b</Data>
   <Data>
   </Data>
   <Data>
   </Data>
 </EventData>

</Event>

second event log entry after trying to start the app Log Name: Application Source: Windows Error Reporting Date: 20/11/2020 17:23:05 Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: tosh Description: Fault bucket , type 0 Event Name: BEX64 Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 84.0.0.7628 P3: 5fb6e10b P4: StackHash_ac46 P5: 0.0.0.0 P6: 00000000 P7: PCH_B8_FROM_ntdll+0x000000000009C8F4 P8: c0000005 P9: 0000000000000008 P10:

Attached files:

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_55876118989b5c33478674b7b4d4852e4a70fb_55a7fae7_27422a17-4a47-480f-b40b-64620831fbdf

Analysis symbol: Rechecking for solution: 0 Report Id: 4202694a-9405-43b2-9bb5-c9bff857438b Report Status: 4 Hashed bucket: Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Windows Error Reporting" />
   <EventID Qualifiers="0">1001</EventID>
   <Version>0</Version>
   <Level>4</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2020-11-20T17:23:05.7507071Z" />
   <EventRecordID>13614</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>tosh</Computer>
   <Security />
 </System>
 <EventData>
   <Data>
   </Data>
   <Data>0</Data>
   <Data>BEX64</Data>
   <Data>Not available</Data>
   <Data>0</Data>
   <Data>firefox.exe</Data>
   <Data>84.0.0.7628</Data>
   <Data>5fb6e10b</Data>
   <Data>StackHash_ac46</Data>
   <Data>0.0.0.0</Data>
   <Data>00000000</Data>
   <Data>PCH_B8_FROM_ntdll+0x000000000009C8F4</Data>
   <Data>c0000005</Data>
   <Data>0000000000000008</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_55876118989b5c33478674b7b4d4852e4a70fb_55a7fae7_27422a17-4a47-480f-b40b-64620831fbdf</Data>
   <Data>
   </Data>
   <Data>0</Data>
   <Data>4202694a-9405-43b2-9bb5-c9bff857438b</Data>
   <Data>4</Data>
   <Data>
   </Data>
   <Data>0</Data>
 </EventData>

</Event>

third event log entry after trying to start the app Log Name: Application Source: Application Error Date: 20/11/2020 17:23:07 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: tosh Description: Faulting application name: firefox.exe, version: 84.0.0.7628, time stamp: 0x5fb6e10b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc000041d Fault offset: 0x0000000000000000 Faulting process id: 0x29c Faulting application start time: 0x01d6bf61cc48e6a3 Faulting application path: C:\Program Files\Firefox Developer Edition\firefox.exe Faulting module path: unknown Report Id: 109734d1-23a5-47d8-ba21-766313ece4fc Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>100</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2020-11-20T17:23:07.8794020Z" />
   <EventRecordID>13615</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>tosh</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>84.0.0.7628</Data>
   <Data>5fb6e10b</Data>
   <Data>unknown</Data>
   <Data>0.0.0.0</Data>
   <Data>00000000</Data>
   <Data>c000041d</Data>
   <Data>0000000000000000</Data>
   <Data>29c</Data>
   <Data>01d6bf61cc48e6a3</Data>
   <Data>C:\Program Files\Firefox Developer Edition\firefox.exe</Data>
   <Data>unknown</Data>
   <Data>109734d1-23a5-47d8-ba21-766313ece4fc</Data>
   <Data>
   </Data>
   <Data>
   </Data>
 </EventData>

</Event>

fourth event log entry after trying to start the app Log Name: Application Source: Windows Error Reporting Date: 20/11/2020 17:23:08 Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: tosh Description: Fault bucket 1857339184531848062, type 5 Event Name: BEX64 Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 84.0.0.7628 P3: 5fb6e10b P4: StackHash_ac46 P5: 0.0.0.0 P6: 00000000 P7: PCH_B8_FROM_ntdll+0x000000000009C8F4 P8: c0000005 P9: 0000000000000008 P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2E3.tmp.WERInternalMetadata.xml

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_55876118989b5c33478674b7b4d4852e4a70fb_55a7fae7_27422a17-4a47-480f-b40b-64620831fbdf

Analysis symbol: Rechecking for solution: 0 Report Id: 4202694a-9405-43b2-9bb5-c9bff857438b Report Status: 268435456 Hashed bucket: c8db45876f31932be9c69825d16f3b7e Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Windows Error Reporting" />
   <EventID Qualifiers="0">1001</EventID>
   <Version>0</Version>
   <Level>4</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2020-11-20T17:23:08.1452493Z" />
   <EventRecordID>13616</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>tosh</Computer>
   <Security />
 </System>
 <EventData>
   <Data>1857339184531848062</Data>
   <Data>5</Data>
   <Data>BEX64</Data>
   <Data>Not available</Data>
   <Data>0</Data>
   <Data>firefox.exe</Data>
   <Data>84.0.0.7628</Data>
   <Data>5fb6e10b</Data>
   <Data>StackHash_ac46</Data>
   <Data>0.0.0.0</Data>
   <Data>00000000</Data>
   <Data>PCH_B8_FROM_ntdll+0x000000000009C8F4</Data>
   <Data>c0000005</Data>
   <Data>0000000000000008</Data>
   <Data>
   </Data>
   <Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2E3.tmp.WERInternalMetadata.xml</Data>

   <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_55876118989b5c33478674b7b4d4852e4a70fb_55a7fae7_27422a17-4a47-480f-b40b-64620831fbdf</Data>
   <Data>
   </Data>
   <Data>0</Data>
   <Data>4202694a-9405-43b2-9bb5-c9bff857438b</Data>
   <Data>268435456</Data>
   <Data>c8db45876f31932be9c69825d16f3b7e</Data>
   <Data>0</Data>
 </EventData>

</Event>

fifth event log entry after trying to start the app Log Name: Application Source: Windows Error Reporting Date: 20/11/2020 17:23:10 Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: tosh Description: Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 84.0.0.7628 P3: 5fb6e10b P4: StackHash_72a0 P5: 0.0.0.0 P6: 00000000 P7: c000041d P8: PCH_84_FROM_unknown+0x0000000000000000 P9: P10:

Attached files:

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_726c637c55114d11c6ebcea25a332f6ac2d0cee3_55a7fae7_02334b5f-37a7-4852-83a4-05b597061c67

Analysis symbol: Rechecking for solution: 0 Report Id: 109734d1-23a5-47d8-ba21-766313ece4fc Report Status: 4 Hashed bucket: Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Windows Error Reporting" />
   <EventID Qualifiers="0">1001</EventID>
   <Version>0</Version>
   <Level>4</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2020-11-20T17:23:10.3214766Z" />
   <EventRecordID>13617</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>tosh</Computer>
   <Security />
 </System>
 <EventData>
   <Data>
   </Data>
   <Data>0</Data>
   <Data>APPCRASH</Data>
   <Data>Not available</Data>
   <Data>0</Data>
   <Data>firefox.exe</Data>
   <Data>84.0.0.7628</Data>
   <Data>5fb6e10b</Data>
   <Data>StackHash_72a0</Data>
   <Data>0.0.0.0</Data>
   <Data>00000000</Data>
   <Data>c000041d</Data>
   <Data>PCH_84_FROM_unknown+0x0000000000000000</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   <Data>
   </Data>
   <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_726c637c55114d11c6ebcea25a332f6ac2d0cee3_55a7fae7_02334b5f-37a7-4852-83a4-05b597061c67</Data>
   <Data>
   </Data>
   <Data>0</Data>
   <Data>109734d1-23a5-47d8-ba21-766313ece4fc</Data>
   <Data>4</Data>
   <Data>
   </Data>
   <Data>0</Data>
 </EventData>

</Event>

sixth event log entry after trying to start the app Log Name: Application Source: Windows Error Reporting Date: 20/11/2020 17:23:13 Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: tosh Description: Fault bucket 2110652166693828385, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 84.0.0.7628 P3: 5fb6e10b P4: StackHash_72a0 P5: 0.0.0.0 P6: 00000000 P7: c000041d P8: PCH_84_FROM_unknown+0x0000000000000000 P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE503.tmp.WERInternalMetadata.xml

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_726c637c55114d11c6ebcea25a332f6ac2d0cee3_55a7fae7_02334b5f-37a7-4852-83a4-05b597061c67

Analysis symbol: Rechecking for solution: 0 Report Id: 109734d1-23a5-47d8-ba21-766313ece4fc Report Status: 268435456 Hashed bucket: 86d39970f0e48ca31d4a8af68031b721 Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Windows Error Reporting" />
   <EventID Qualifiers="0">1001</EventID>
   <Version>0</Version>
   <Level>4</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2020-11-20T17:23:13.1676745Z" />
   <EventRecordID>13618</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>tosh</Computer>
   <Security />
 </System>
 <EventData>
   <Data>2110652166693828385</Data>
   <Data>4</Data>
   <Data>APPCRASH</Data>
   <Data>Not available</Data>
   <Data>0</Data>
   <Data>firefox.exe</Data>
   <Data>84.0.0.7628</Data>
   <Data>5fb6e10b</Data>
   <Data>StackHash_72a0</Data>
   <Data>0.0.0.0</Data>
   <Data>00000000</Data>
   <Data>c000041d</Data>
   <Data>PCH_84_FROM_unknown+0x0000000000000000</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   <Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE503.tmp.WERInternalMetadata.xml</Data>

   <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_726c637c55114d11c6ebcea25a332f6ac2d0cee3_55a7fae7_02334b5f-37a7-4852-83a4-05b597061c67</Data>
   <Data>
   </Data>
   <Data>0</Data>
   <Data>109734d1-23a5-47d8-ba21-766313ece4fc</Data>
   <Data>268435456</Data>
   <Data>86d39970f0e48ca31d4a8af68031b721</Data>
   <Data>0</Data>
 </EventData>

</Event>

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