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Picture-in-picture issues

I'm not sure what happened, but the picture-in-picture extension isn't working anymore and there's a sort of "script" (see uploaded image) that shows up over the top of v… (funda kabanzi)

I'm not sure what happened, but the picture-in-picture extension isn't working anymore and there's a sort of "script" (see uploaded image) that shows up over the top of videos, including but not limited to the ones on YouTube. I used to be able to still use the extension by using keyboard commands at first (ctrl shift ]), but now that doesn't work either.

Asked by TiffanyK127 1 unyaka odlule

Answered by -elison- 1 unyaka odlule

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Cannot play CNN videos

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's… (funda kabanzi)

I cannot play CNN videos in Firefox. They will not start. I can play them in Microsoft Edge and on my iPhone. I can play other videos in Firefox from, say, YouTube. It's just CNN that seems to be the problem. I have a Windows 10 PC.

Asked by Hewitt Rose 1 unyaka odlule

Answered by Hewitt Rose 1 unyaka odlule

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Playing video on Youtube, Youtube TV blurry on firefox 99, clear on Chrome.

In the last few days Firefox has become blurry on YouTube videos and also when displaying "regular" TV channels on YouTube TV. I have attached one screen capture of a Yo… (funda kabanzi)

In the last few days Firefox has become blurry on YouTube videos and also when displaying "regular" TV channels on YouTube TV.

I have attached one screen capture of a YouTube video with Firefox in troubleshoot mode and one screen shot from Chrome at practically the same second of the video. Both represent the quality of the entire video in each browser. In the case of Firefox, the same blurry image occurs on YouTube TV.

Also in the case of Firefox, the image is the same (i.e., blurry) regardless of troubleshoot or regular mode. In the attachment, troubleshoot mode was enabled.

Thanks

I had to crop them due to file size restrictions

Asked by r.j.dill 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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Unable to play Twitter/Reddit/Facebook Video and GIFs on Firefox 99.0.1 (64-bit)

I have fedora 36 Linux on my laptop and I have installed Firefox from the software store. The version in Help>About>About Firefox shows 99.0.1 (64-bit). I am able … (funda kabanzi)

I have fedora 36 Linux on my laptop and I have installed Firefox from the software store. The version in Help>About>About Firefox shows 99.0.1 (64-bit).

I am able to play videos on Youtube but no video or GIF is playing on Twitter/Reddit/Facebook.

I have installed media codecs as per this fedora help

My autoplay setting look like as per the attached image. I do not have any extensions except Bitwarden on Firefox.

I also tried playing videos on Firefox 100 by downloading it directly from firefox website but faced the same issue.

Asked by Bhanu Magotra 1 unyaka odlule

Answered by Bhanu Magotra 1 unyaka odlule

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Monospace font not being chosen correctly when font-family starts with missing fonts

I've just started noticing in Firefox 99 on Arch Linux that Firefox is using the wrong font when the font-family is given as "ui-monospace/other fonts..., monospace". Thi… (funda kabanzi)

I've just started noticing in Firefox 99 on Arch Linux that Firefox is using the wrong font when the font-family is given as "ui-monospace/other fonts..., monospace". This looks similar to the issue mentioned here: https://support.mozilla.org/en-US/questions/1351497

The inspector for these websites underlines "monospace" as the active font, but then uses a non-monospace font (in my case, Bitstream Vera Sans) to display the content. This does not happen when the font-family is "monospace,monospace" or "monospace". I can't quite figure out exactly what causes the font to be chosen incorrectly: sometimes it does show up if I have the preceding fonts installed, e.g. Consolas or Liberation Mono, but other instances do not look as intended.

Currently, I have fontconfig set up such that: $ fc-match :family=ui-monospace VeraMono.ttf: "Bitstream Vera Sans Mono" "Roman" $ fc-match :family=monospace VeraMono.ttf: "Bitstream Vera Sans Mono" "Roman"

Firefox's fonts in about:preferences are configured as all defaults: Serif: Bitstream Vera Serif Sans: Bitstream Vera Sans Monospace: Bitstream Vera Sans Mono

Asked by Tim Alberdingk Thijm 1 unyaka odlule

Answered by Tim Alberdingk Thijm 1 unyaka odlule

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past searches being saved even while private browsing

Hello! I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search fiel… (funda kabanzi)

Hello!

I always use private browsing so I thought that my history was totally not being saved, but discovered recently that when I started to type within the search field, that many of my past searches were listed in the search field with the type highlighted in purple. I had to manually go in and delete all of these past searches. I don't want any search history to be saved. Is there a setting in preferences that I'm somehow missing? Why is Firefox saving these past searches if I have it set to Always Use Private Browsing?

Thank you!

Asked by amygrams7 1 unyaka odlule

Answered by amygrams7 1 unyaka odlule

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Docusign

I have successfully logged into my Docusign account from the Firefox web browser on my Windows 10 computer up until now. All of a sudden when I try to log in, Docusign t… (funda kabanzi)

I have successfully logged into my Docusign account from the Firefox web browser on my Windows 10 computer up until now. All of a sudden when I try to log in, Docusign tells me I've entered an invalid password. The password is valid, I've tried it on Microsoft Edge and in the Apple iOS Docusign app and have successfully logged in. They both prompt me to get a code from the Microsoft Authenticator and I do not get that prompt when I attempt to log in thru Firefox web browser.

Asked by Charlie Storke 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

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Tabs do not load

After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happen… (funda kabanzi)

After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happens... refreshing, highlighting the link and pressing enter and even selecting the drop down does nothing. I need to close the browser and start again every time.

I don't know if this is related but the issue only arose after installing Mozilla VPN last month (although there have been a couple of Firefox updates since then too).

The screenshot shows the back/forward/refresh icons greyed out and nothing happening (this, ironically, was me trying to access the Support page).

Any advice?

Asked by Iain 1 unyaka odlule

Answered by Iain 1 unyaka odlule

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Download "Always Ask"

I've always used the "Always ask you where to save files" option when downloading. Recently (beginning of April 2022), files go directly to the Downloads folder. The "A… (funda kabanzi)

I've always used the "Always ask you where to save files" option when downloading. Recently (beginning of April 2022), files go directly to the Downloads folder. The "Always ask" option is still selected in Settings.

I've tried un-selecting and re-selecting, restarting Firefox, restarting my computer - basically every iteration of 'turn it off and on again' that I can think of.

Asked by denny.stephen 1 unyaka odlule

Answered by Terry 1 unyaka odlule

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Firefox always crashes on exit

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Repor… (funda kabanzi)

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Reporter pops up. If I try to restart my Windows/PC with FF open, the restarting becomes blocked by Firefox, so I have to cancel the restart and deal with Crash Reporter first.

The same crash happens in Troubleshoot Mode.

I don't have any special security software (aside from Malwarebytes with real-time protection disabled).

Latest reports: bp-3e00592e-2756-43bf-9642-01b550220502 bp-2435de7c-8279-4d85-b151-b94380220502

Signature is different (almost) every time but as far as I remember no crash felt any different from the two crashes above. For example: bp-093ec6db-d0e2-4f05-8dbd-e03b50220429 bp-47c1b14c-cba2-4007-9f53-089fc0220429 bp-f4ca1090-d760-4209-a47f-8d40e0220429 bp-4a506f38-75ac-4f62-b4bc-324f00220429 bp-d9a19762-4234-450e-82ed-d41940220429 bp-1b0e9da0-29e6-4107-ad7e-ed77f0220429

Asked by maximkamalov 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

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Access Denied

I am getting: "Access Denied You don't have permission to access "http://www.foxnews.com/" on this server. Reference #18.4f102017.1649951199.9ba34cde" Worked OK Previous… (funda kabanzi)

I am getting: "Access Denied You don't have permission to access "http://www.foxnews.com/" on this server. Reference #18.4f102017.1649951199.9ba34cde" Worked OK Previous day. Nothing new on System. Other computers/Tablets OK.

Firefox 99.0.1 64 bit David Northrup

Asked by dnorthrup 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

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How do I search only specific folders when using the bookmarks searchbar?

Whenever I use the searchbar in the bookmarks manager, it always searches all of my bookmarks, but sometimes I might only want to search for that query within a specific … (funda kabanzi)

Whenever I use the searchbar in the bookmarks manager, it always searches all of my bookmarks, but sometimes I might only want to search for that query within a specific folder. Is there any way to limit a bookmarks search to only a specific folder rather than the entirety of my bookmarks?

Asked by tfaholic09 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Installing Nightly on LinuxMint

Nightly is working really good in my Android Phone. Now I would like to install Nightly in my LinuxMint Desktop. I found a page at https://www.linuxcapable.com/how-to-ins… (funda kabanzi)

Nightly is working really good in my Android Phone. Now I would like to install Nightly in my LinuxMint Desktop. I found a page at https://www.linuxcapable.com/how-to-install-firefox-next-beta-or-firefox-quantum-nightly-on-linux-mint/ But cannot install with all those commands. So what is the best way to install Nightly on my LInuxMint? Without all the commands and things I don't understand. I am 82 years old and cannot always do such. Thanks for your help.

Asked by Loy 1 unyaka odlule

Answered by FredMcD 1 unyaka odlule

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Installing Firefox on new computer

We just bought a new HP computer with Windows 11 and I'm trying to install Firefox. I d/l the file from the Mozilla website, clicked on the file that d/l and the install… (funda kabanzi)

We just bought a new HP computer with Windows 11 and I'm trying to install Firefox. I d/l the file from the Mozilla website, clicked on the file that d/l and the installation begins. The installation progresses until the bar indicates it's over 1/2 way done. Then all of a sudden the screen changes to show a blank tab name and the file area says something about a Google search. What am I supposed to do with this page since I don't know what I'm supposed to search for. I don't see a way to get back to the installation page. I just want to install Firefox so why all this runaround without an installation?

Asked by heirloon55 1 unyaka odlule

Answered by heirloon55 1 unyaka odlule

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Mozilla Firefox ver. 50 not prompting user to install Java plug-in for legacy website

I have a user who runs SRS/Crystal Reports on their Windows 11 Lenovo laptop, but every time we go to the website where a Java-enabled pop-up window for viewing spreadshe… (funda kabanzi)

I have a user who runs SRS/Crystal Reports on their Windows 11 Lenovo laptop, but every time we go to the website where a Java-enabled pop-up window for viewing spreadsheets is supposed to load we keep getting a "A plugin is required to play this content" error message, but no option to install/approve the running of Javascript.

I have downloaded and installed the JRE and JDK on the endpoint device, but still no luck getting Firefox to load it. I am running the 32-bit version of the web browser, not 64-bit, so I am kind of stumped about how to proceed from here.

Is there a place I can manually download/install these Java plug-ins?

Thanks.

Asked by kris.robinson 1 unyaka odlule

Answered by kris.robinson 1 unyaka odlule

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Word file has no application to open it.

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file… (funda kabanzi)

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file format docx and doc. But neither are recognised as a valid file type. I realise that Microsoft is a bully and Mozilla may be trying to discourage its use, but I and the students are stuck with Word. How come docs and doc are invalid and how can I persuade Firefox to open them?

Thank you

Asked by cvhorie 1 unyaka odlule

Answered by cor-el 1 unyaka odlule