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  • Okugcinwe kunqolobane

Firefox asking for primary password several times throughout day, without restarting new session

I enter the primary password for saved password when starting FF as prompted. It takes password fine and works just fine on sites just as designed and has worked for yea… (funda kabanzi)

I enter the primary password for saved password when starting FF as prompted. It takes password fine and works just fine on sites just as designed and has worked for years. Lately last couple weeks since last update to 132.0.1 I notice a change. I didn't notice before this update. When starting Firefox it asks for primary password which is normal, I enter it and all is fine. I can go to sites and all works fine, passwords and user id are entered when prompted. However, later in the day when I go to a site wanting password, I get the prompt to enter primary password again. That never use to happen, once I entered the primary password, it didn't prompt again unless Firefox was restarted. Has anyone else seen this? Maybe it started and I just didn't notice some time ago. I know it wasn't that long ago the primary password prompt didn't have the little eye so you could see what you typed. I liked that, because FF for whatever reason wasn't always realizing I had the shift key pressed. Now with the eyeball I can see that it doesn't have what I typed, but that is not the problem I am asking about. Below is what Mozilla says about primary password:

Important: After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords. This also applies if you want to add, remove or show a password.

Asked by Jer 6 izinyanga ezidlule

Last reply by Jer 4 izinyanga ezidlule

Requiring a passkey

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request f… (funda kabanzi)

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request for a pass key. I have cleared the Firefox cache and cookies. Nothing seems to help.

Asked by Gary Hall 1 inyanga edlule

Last reply by Gary Hall 1 inyanga edlule

  • Okugcinwe kunqolobane

Urgent: Need Help Recovering Lost Passwords After Firefox Sync Issue

Dear Firefox Support Team, I hope this message finds you well. I am writing to seek urgent assistance in recovering my saved passwords, which appear to have been lost fo… (funda kabanzi)

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek urgent assistance in recovering my saved passwords, which appear to have been lost following a recent reinstallation of Windows 11. Issue Details:

   I reinstalled Windows 11 and attempted to sync my main Firefox account, but none of my saved passwords have appeared in the browser, despite trying multiple solutions.
   I have already tried the following steps:
       Ensured I was logged into the same Firefox account and enabled sync for Logins and Passwords.
       Attempted manual sync multiple times.
       Checked my Firefox Lockwise settings and verified that no passwords were visible there.
       Tried logging out and back into my account and using the "Sync Now" feature again.

Further Attempts:

   I checked for possible Firefox profile backups from my previous Windows installation but could not find any recoverable data related to saved passwords.
   Unfortunately, I do not have a recovery key, and it seems I did not export my passwords prior to reinstalling Windows.
   I also explored other possible recovery options, such as using system restore points, checking other browsers, and scanning for old profile files, but none have yielded results.

I would greatly appreciate any assistance or guidance in recovering my lost passwords. If there is any way to retrieve the data from the Firefox Sync server or another potential method I might have missed, I would be grateful for your support.

Thank you for your time and consideration. I look forward to hearing from you soon.

Kind regards, Syed Zain Abbas

Asked by Syed Zain Abbas Naqvi 7 izinyanga ezidlule

Last reply by markwarner22 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

Signing into Yahoo mail using passkey popup

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo ema… (funda kabanzi)

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo email accounts I get a popup window (see attached screen-print) saying that Windows Security wants to make sure it's me and that "This request comes from Firefox, published by Mozilla Corporation. Insert your security key into the USB port." Then I have to click the "Cancel" button, click "Try signing in another way" link and I can then sign in as I use to with my 1Password stored password.

These extra steps that are now required to sign-in to my Yahoo email accounts is very annoying and frustrating.

Asked by JL 7 izinyanga ezidlule

Last reply by DAVE 1 inyanga edlule

  • Okugcinwe kunqolobane

Firefox requesting a "passkey" to sign into AOL.

Firefox requesting a "passkey" to sign into AOL. AOL says it's not them. it doesn't say what kind of passkey, how toset it up, where to get it, Nothing! Any ideas? I c… (funda kabanzi)

Firefox requesting a "passkey" to sign into AOL. AOL says it's not them. it doesn't say what kind of passkey, how toset it up, where to get it, Nothing! Any ideas? I can get in on my tablet and phone, just not in Firefox.This request for a passkey just began a month or so ago, with no explanation.

Asked by Harris guilmette 6 izinyanga ezidlule

Last reply by Harris guilmette 6 izinyanga ezidlule

  • Okugcinwe kunqolobane

Usernames not available on pre-login forms

Recently many sites have (for reasons I cannot fathom) introduced a pre-login form: ie a form that requires a username to be entered before an password text box is provid… (funda kabanzi)

Recently many sites have (for reasons I cannot fathom) introduced a pre-login form: ie a form that requires a username to be entered before an password text box is provided. This seems to be a trend and it is incredibly annoying.

The issue I have is that FF does not recognise the page/form as a login page and therefore does not provide a list of usernames for the domain in question.

Any advice or help would be very much appreciated.

Asked by Craig Whittaker 6 izinyanga ezidlule

Last reply by GerardR 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox 132 keeps logging me out of google whenever I close the browser

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs … (funda kabanzi)

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs me out of my Google accounts. This happens only with Google accounts, as I'm still logged into other accounts.

Asked by Níckolas 6 izinyanga ezidlule

Last reply by Hestilon Rico 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Log on to EBay issue

Hi, this AM South Australia time, Firefox did an update again. Later I needed to sign onto Ebay, which required a Capcha verification. After several attempts failed. EBay… (funda kabanzi)

Hi, this AM South Australia time, Firefox did an update again. Later I needed to sign onto Ebay, which required a Capcha verification. After several attempts failed. EBay's solution was to use a different browser. Edge worked fine. What has happened?

Asked by seecam42 6 izinyanga ezidlule

Last reply by seecam42 6 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

not staying logged in

I thought I posted yesterday but I can find the post. I am having trouble with Firefox keeping me signed in to websites that I use, including my own! I have cleared the c… (funda kabanzi)

I thought I posted yesterday but I can find the post. I am having trouble with Firefox keeping me signed in to websites that I use, including my own! I have cleared the cache and history, rebooted, signed in, shut the browser and then when I come back I am logged out again :( Costing me a lot of time and inconvenience :(

Asked by Sandra Playle 8 izinyanga ezidlule

Answered by Sandra Playle 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

User name

For some reason Fire Fox has a wrong user name on my insurance sign in. I had to go to chrome to be able to access it. How can I remove that name from my browser? Tried… (funda kabanzi)

For some reason Fire Fox has a wrong user name on my insurance sign in. I had to go to chrome to be able to access it. How can I remove that name from my browser? Tried removing coookies but did no work.

Asked by GORDYLE 7 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

How do I make Firefox generate a new secure password, when the one it's already generated contains an objectionable word?

The password generator of Firefox is usually just adequate. However it sometimes generates a password I don't want to use. Maybe it contains a swear, or something gross. … (funda kabanzi)

The password generator of Firefox is usually just adequate. However it sometimes generates a password I don't want to use. Maybe it contains a swear, or something gross.

I would have thought if I erased it from the input box, and then hit the option to suggest a strong password over again, it would give a different securely generated password. No go, same one again. I tried going into the password list and removing the password, then going back and hitting the generator again. Must make a new one, right? No, it stubbornly returns the same exact bad one.

What is going on, and how do I make Firefox actually re-do the password generation, instead of repeating the same one?

Asked by Sterrence 6 izinyanga ezidlule

Last reply by cor-el 6 izinyanga ezidlule

  • Kusonjululiwe

Can't login in my mozilla account on PC

After entering verification code from email i receive an error every time i try to login into this account on my PC, i fully cleared browser data several times but it did… (funda kabanzi)

After entering verification code from email i receive an error every time i try to login into this account on my PC, i fully cleared browser data several times but it didn't help

Asked by slavmast643 2 izinyanga ezidlule

Answered by slavmast643 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Login issues

I have difficulty with a number of sites when trying to login. An example - yesterday I was unable to login to my account on STARZ immediately after changing my password.… (funda kabanzi)

I have difficulty with a number of sites when trying to login. An example - yesterday I was unable to login to my account on STARZ immediately after changing my password. I switched to Chrome and I was able to complete the process. On STARZ it just acted like I had not entered my username and password. On vistana.com, when I initially put in the URL, I see a message box flash, then I get a blank window. Again, it works fine with Chrome.

Ideas? Ways to track what is going on? Any ideas appreciated! I would like to continue using Firefox, but it is very frustrating to have these login issues.

TIA, Ken

Asked by ken.englander 7 izinyanga ezidlule

Last reply by ken.englander 7 izinyanga ezidlule