I-Firefox Community Forum

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Today I suddenly had a problem signing in to my Gmail account, after I restarted my computer. Google requested that I clear my cookies and cache, which I did, but the error message persisted.

I contacted Google support and was able to access Gmail through Chrome, so they determined it is a Firefox issue.

What do I need to do, to get this issue resolved? Firefox is currently my default browser and I'd prefer to keep it that way but I need access to my Gmail.

Please help?

Good afternoon,

I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed that it does not really matter if the password is set for the contents of logins.json, it does not change. What exactly is encrypted by Primary Password and how does it improve security?

I also tried to set the same password for different websites (I used a different mail tho) and the output in logins.json is different, which is even more confusing to me.

The output itself is kind of strange, the first part of it seems to be the same for almost all entries and looks like that: MEoEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwc.

It looks like with this new version of Firefox I have to load my saved password file every time I start the browser, and even after doing the reload some of the passwords don't work forcing me to change them, and I would have to do another password save, but if I forget to do it and close the browser all the passwords are delete. I did not have this problem prior to this new install.

Also I prefer to use Firefox as a browser I feel it is way better than Edge and Chrome even though it doesn't work one a two websites I need to use. one only works on chrome the other only works on edge.

Let me know if you need other information.

Stephen Richards [edited emails from public community support forum]

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my account. Can I get a call at [edited phone# from public community support forum]. Name Paul Yoshida.

Hallo Mozilla-Team, mir ist aufgefallen, dass im Passwortbereich meines Mozilla-Kontos ein Text erscheint, den ich selbst nicht eingetragen habe: „Beerdigung 25.6.2025“. Ich bin mir unsicher, wie dieser Eintrag dorthin gelangt ist und ob dies ein technischer Fehler oder ein Hinweis auf ein Sicherheitsproblem sein könnte. Ich bitte um eine Überprüfung und Rückmeldung, ob mein Konto betroffen ist oder ob weitere Schritte notwendig sind. Vielen Dank im Voraus und freundliche Grüße

Title is quite descriptive. A few hours ago I cleared all my cookies and cache and a while later the browser updated. Now, whenever I close Firefox it automatically logs me out of my Google accounts. This happens only with Google accounts, as I'm still logged into other accounts.

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo email accounts I get a popup window (see attached screen-print) saying that Windows Security wants to make sure it's me and that "This request comes from Firefox, published by Mozilla Corporation. Insert your security key into the USB port." Then I have to click the "Cancel" button, click "Try signing in another way" link and I can then sign in as I use to with my 1Password stored password.

These extra steps that are now required to sign-in to my Yahoo email accounts is very annoying and frustrating.

Support I am having problems accessing my accounts on certain web sites, I can access them with other browsers, just not Mozilla Firefox. The two main sites are: https://www.bigfishgames.com https://www.spectrum.net How do I solve this problem? Firefox has been my default Browser for two decades now, but if this problem continues it will not remain as the default. Michael

Recently, when I try to log into my amazon account, when I get to the password prompt, a window pops up from Defender saying firefox asked it to request a PIN. I close this window and proceed with any problem. How can I stop this annoying, useless action?

What the heck is going on? Update 136.0.1

I wants me to log in with the primary PW EVERY time I open it. Every time. I don't need that, and don't need the PW.

Is there a way to turn that off? It's a royal pain.

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

I am suddenly unable to login in to eBay using Firefox. This just started this morning (it was working fine last night). I opened Firefox in safe mode - no change - so it is not a plugin that is causing the problem. Here is what happens:

I click on my bookmark, and the login screen for eBay opens (sometimes). I enter the username, then it takes me to the stupid Captcha page. I pass that, then it goes back to the username page and says, "Oops, that's not a match". It will do this repeatedly for hours on end if I chose to do so. I have cleared the cache/cookies, so that is not he issue, either.

I can login to eBay just fine with Safari and Edge, so it is not a problem with my operating system. If anyone knows what might be causing this, your input will be greatly appreciated. Firefox version is 132.0.2.