I-Firefox Community Forum

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Whenever I sign in to sync my browser it keeps asking me to sign in again to reconnect to sync.

I've tried reinstalling the browser, deleting the Mozilla directory in %APPDATA% and reinstalling, removing account and signing in again.

No matter what I do I keep getting asked to sign in again to reconnect even though the initial sign in was successful.

EDITED1 IS IT MORE CLEAR ? Hello everybody, its my first question here! I am using the Firefix password manager and it allows me to store passwords within firefox. And with the general password of password manager, I am able to view and copy passwords. For one website, I changed the password, but made an error. When I do login on that website, password manager lets appear different options with dates. See screenshot on link.These dates dont appear when I open the password manager. Now I can stil login on that website when I choose a former date of 23 avril on the list. How can I copy this password? Have a beautiful day... or night ! Xavier

screenshot

How can i download a pdf of my passwords. I think i need to set up a lock screen first. Please give precise instructions how to accomplish both these tasks. Im having great difficulty signing in and out of sites so until i figure out how and why things have changed i need a list of passwords. My device is currently unlocked. I have trouble finding my way back to my questions here. Why doesnt firefox have a history function? Sometimes it does but its not recent. I put all these questions together because its too difficult finding my way back to every individual question. I have a hundred questions about firefox so many that its daunting to consider as it would take me days to do and its time i dont have. Somehow my firefox account has gotten too confusing and complex

I repaired my Windows 10 but kept files. But when I reinstalled Firefox there are no passwords saved. Is there a folder with the long time passwords that were saved to Firefox?

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

For whatever reason my request to stay logged in on certain sites is not work. Each time I close a browser or turn of my computer I have to log back in again. I have cleared the history and the cache and rebooted and it still does it.

I am locked out of Amazon because I don't know my "passkey" to Amazon. I didn't know I had a passkey and I don't know where to find Amazon says it is under firefox.exe. Can you help me?

Please, PLEASE help! I've been trying for a week to log in to Google for my email, etc. with NO luck (I have Windows 10 and Firefox as my default browser). I've tried all three steps in Google's prompt-menu but no luck. PLEASE help, and SOON!

On some websites, namely GMX, the UK Guardian newspaper, Etsy and PatientAccess (there may be others), I cannot sign in using my login details. If I switch to Edge, using the same details, with the same laptop, my login works immediately. This also happens with a second laptop. I have tried clearing cache and cookies, but to no avail. Is there any setting I can change to allow me to sign in or do you have to fix your browser.

The version of Firefox is 133.0. Since installation, I have not changed any Firefox settings.

Best regards

Richard Brown

Firefox Autofill has an incorrect address for me. It shows: Apt 1234, 5 Evergreen Place 5 Evergreen Place instead of: Apt 1234, 5 Evergreen Place How do I correct it? Address randomized for privacy

I enter the primary password for saved password when starting FF as prompted. It takes password fine and works just fine on sites just as designed and has worked for years. Lately last couple weeks since last update to 132.0.1 I notice a change. I didn't notice before this update. When starting Firefox it asks for primary password which is normal, I enter it and all is fine. I can go to sites and all works fine, passwords and user id are entered when prompted. However, later in the day when I go to a site wanting password, I get the prompt to enter primary password again. That never use to happen, once I entered the primary password, it didn't prompt again unless Firefox was restarted. Has anyone else seen this? Maybe it started and I just didn't notice some time ago. I know it wasn't that long ago the primary password prompt didn't have the little eye so you could see what you typed. I liked that, because FF for whatever reason wasn't always realizing I had the shift key pressed. Now with the eyeball I can see that it doesn't have what I typed, but that is not the problem I am asking about. Below is what Mozilla says about primary password:

Important: After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords. This also applies if you want to add, remove or show a password.

Norton recently issued a major update to their Norton 360 software. Since then the passwords that I saved in Firefox's password manager do not work. I go to the webpage and the passwords simply do not show up and cannot be used. Did Norton suddenly block the Firefox password and sign in function? Call me Puzzled.