Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

All synced data gone after reinstall and password reset

Hello, my computer crashed and needed a fresh install. I installed Firefox on a fresh drive, rest the password as I couldn't remember it on the first try (I now know what… (funda kabanzi)

Hello, my computer crashed and needed a fresh install. I installed Firefox on a fresh drive, rest the password as I couldn't remember it on the first try (I now know what is but it's already reset) and it shows me 0 bookmarks, 0 saved passwords, 0 data and keeps reminding me to "finish setup" by importing bookmarks from another browser but my bookmarks were on Firefox.. After password change I was kicked out of my FF account on my phone so all the data is still intact on my phone. I haven't logged in my phone yet. How should I proceed to restore them on my pc and sync the to bookmarks from my phone and not the other way around?

Asked by B. 9 izinyanga ezidlule

Last reply by markwarner22 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox drop down thumbnail preview image of the webpage on taskbar

You haven't provided an off switch for this "thumbnail preview image of the webpage" on my taskbar? I don't want anything dropping down from my task bar on hovering over … (funda kabanzi)

You haven't provided an off switch for this "thumbnail preview image of the webpage" on my taskbar? I don't want anything dropping down from my task bar on hovering over it.

This is a new thing, that Firefox for some reason thought was a good idea. Mouse hovering on my taskbar, and have a drop down thumbnail preview image of the webpage?


Thank you all in advance...  :)

Asked by Robert 12 izinyanga ezidlule

Last reply by Robert 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Mozilla or Microsoft??

SOO! Mozilla is the browser BUT Outlook Hotmail is the messaging app. Did not know that. Assumed they were one in the same company. Over the years I somehow transitio… (funda kabanzi)

SOO! Mozilla is the browser BUT Outlook Hotmail is the messaging app. Did not know that. Assumed they were one in the same company. Over the years I somehow transitioned from Hotmail to Outlook which I assumed are one in the same. It appears my problem of inserting a picture into an email text lays with MS not Mozilla! How do I fix that? Can/should I switch to Mozilla Hotmail or is that automatically Outlook???

Inserting picture in email text does not work. When attempting to drag/Insert picture into email text, the message "The following files couldn't be attached: filename.jpg. Please try again later." appears. I have not been able to find a solution. The dragged/Inserted picture always ends up outside the email text box and cannot be moved into it. Firefox 133.03 64-bit is up to date on Windows 10.

Is there a MS forum like Mozilla??? I am not the only person having this problem.

Asked by raymond_j_markiewicz 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

Lost All Firefox Data After Laptop Reboot

Hi, I’ve lost all of my saved passwords, bookmarks, and browsing history in Firefox. I’ve been a Firefox user for over five years, always tied to the same Firefox account… (funda kabanzi)

Hi, I’ve lost all of my saved passwords, bookmarks, and browsing history in Firefox. I’ve been a Firefox user for over five years, always tied to the same Firefox account email. My laptop recently had to be repaired, and the technicians performed a full reboot. After getting it back and reinstalling Firefox, all my data was gone. I tried recovering an old profile, but the reboot erased everything, so there are no old profiles or local data left on the device. Since my Firefox account has always been connected to the same email, I was hoping all of my data would still be recoverable, but I haven’t had any success. This represents over five years of saved information, and I really need help to restore it. Can Firefox support assist me in recovering my data through my account? Thanks in advance.

Asked by zara darini 4 izinyanga ezidlule

Last reply by Paul 4 izinyanga ezidlule

  • Okugcinwe kunqolobane

Sync is broken

I thought that synchronization would save my data so that I could prepare my PC for reinstalling Windows. As a result, after all the procedures and installing the Browser… (funda kabanzi)

I thought that synchronization would save my data so that I could prepare my PC for reinstalling Windows. As a result, after all the procedures and installing the Browser, synchronization does not restore my data. It's very disappointing. And the history of old sessions is completely erased.

Asked by Ma1tnes 7 izinyanga ezidlule

Last reply by Paul 7 izinyanga ezidlule

Lost History After OS Upgrade

I believe I had all this synced in Firefox Settings before I made the upgrade. Like all you fellow former users of Windows 10, I had to upgrade to Windows 11; and did so… (funda kabanzi)

I believe I had all this synced in Firefox Settings before I made the upgrade. Like all you fellow former users of Windows 10, I had to upgrade to Windows 11; and did so two days ago. Now, I found that I do not have under History any of the former sites I not only visited but also had tabs open. What can I do, if anything, to recover them? Under the Add-ons Manager, if this helps, I already had the app Tab Session Manager, but don't know how to use it. Thanks to all in advance who may have made this same upgrade. Many out there are still on Windows 10.

Asked by tightpurchaser 2 izinyanga ezidlule

Last reply by tightpurchaser 1 inyanga edlule

Recovering tabs from a different PC

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one onlin… (funda kabanzi)

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one online, and it just arrived. Then, when I tried opening all my tabs on my new PC, I found that they were no longer available, on either that one, or my other devices. This is new, because I had already recovered a few individual tabs to my phone previously, but I hadn't thought to open all 50-100 of them then since I was waiting on a new primary laptop. The device still shows up among the connected services on my account, but it doesn't show the tabs anywhere I could find, and since the SSD doesn't work I can't go into the files and manually port them over. Is there a way to solve this?

Asked by roselli_p 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule

  • Okugcinwe kunqolobane

Saving FIrefox

I have to do a clean install of Windows, how do I save all my firefox bookmarks and passwords as well as Thunderbird addresses and any other info I might want to import … (funda kabanzi)

I have to do a clean install of Windows, how do I save all my firefox bookmarks and passwords as well as Thunderbird addresses and any other info I might want to import back into Firefox and Thunderbird once I've installed windows again.

Asked by rharder122 8 izinyanga ezidlule

Last reply by rharder122 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

Passwords are no longer syncing between devices in Mozilla sync account.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords fo… (funda kabanzi)

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Asked by snowwcat 10 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 10 izinyanga ezidlule

passwords

I lost ALL of my passwords, saved favorites and am so pissed with my inability to retrieve them. I occurred when I was in the sync settings while personalizing firefox. … (funda kabanzi)

I lost ALL of my passwords, saved favorites and am so pissed with my inability to retrieve them. I occurred when I was in the sync settings while personalizing firefox. What gives?

Asked by raquilitalittle 1 inyanga edlule

Last reply by mattc 1 inyanga edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox Home (default) desktop is different on two computers in the same house (same accounts)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit). On my main computer, creating a new tab… (funda kabanzi)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit).

On my main computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the first image (firefox_2025-01-19_17-42-57.png)

On the other computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the second image (firefox_2025-01-19_17-43-57.png)

How to I get both instances of Firefox to do the same thing when creating a new tab, i.e. organize the recommendations like the second image?

Asked by Jim Reisert 12 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 12 izinyanga ezidlule

  • Ikhiyiwe

Urgent: Lost All Synced Data After Firefox Account Password Reset Without Recovery Key

Dear Firefox Support Team, I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account. Recently, I reset my Firefox a… (funda kabanzi)

Dear Firefox Support Team,

I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account.

Recently, I reset my Firefox account password because I could not remember the original one. However, I was not informed or clearly notified during the reset process that resetting my password without a recovery key would result in the permanent loss of my synced data, including saved bookmarks, passwords, and other browser data.

Unfortunately, this Firefox account was the only place where I had stored this important information, and I had no separate backup of the data elsewhere. I understand that for security and encryption reasons, data cannot always be recovered—but I believe users should be more explicitly warned during the password reset process.

Asked by SuMo Bot 2 izinyanga ezidlule

Last reply by Konstantina Papadea 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Can I get my Firefox Browser profile back? i.e. favorites, extensions and configuration

I've been trying to get this computer to work. The last time a clean install was done a few days ago Firefox immediately remembered my favorites, extensions (or one impor… (funda kabanzi)

I've been trying to get this computer to work. The last time a clean install was done a few days ago Firefox immediately remembered my favorites, extensions (or one important one of them) and the configuration of the browser.

Thanks for your Help


p.s. I sense there are changes at firefox. is there something I should know?

Asked by brucewhain 7 izinyanga ezidlule

Last reply by Denys 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

Синхранизация

Я синхранизировал свои данные в аккаунте и решил переустановить виндовс но после входа в аккаунт на новой виндовс мои данны ене востановились

Asked by nshumeykin00 8 izinyanga ezidlule

Last reply by nshumeykin00 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Sync / Recover History from Profile

An errant setting on my backup program wrecked havoc on my FF profile. I have a backup from two weeks ago which I can go back to, but I'm trying to figure out how to get … (funda kabanzi)

An errant setting on my backup program wrecked havoc on my FF profile. I have a backup from two weeks ago which I can go back to, but I'm trying to figure out how to get my browsing history from the past two weeks over to the restored profile.

Some options I thought about: and for clarity, the newer but bad profile is still loadable, I've mainly lost all my extension settings and stored data

  • Is there any tool that would sync the entries from the newer/bad profile to the older/good profile?
  • If I restore the older/good profile, would FF Sync just add back in the newer entries -- which presumably it has saved in it's system over the past two weeks?
  • I believe the places.sqlite" file from the newer/bad profile is still intact. Should I just copy that to the older/bad profile?

Asked by CWeinhofer 12 izinyanga ezidlule

Last reply by CWeinhofer 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Lost data from profile after wiping windows

Hello, I just wiped windows and lost my bookmarks, passwords, and the like. I looked into the support options, as well Firefox profiles (about:profiles) but can't seem to… (funda kabanzi)

Hello, I just wiped windows and lost my bookmarks, passwords, and the like. I looked into the support options, as well Firefox profiles (about:profiles) but can't seem to get that data back. It's odd to me that it didn't sync because I also wiped windows last month and it recovered all of my data as soon as I signed into my Firefox account,so I was hoping that would happen again.

Any way to get this back?

Thank you.

Asked by dredre0702 7 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 7 izinyanga ezidlule