I-Firefox Community Forum

Your update has erased every bookmark I had, no gmail, no YT, NOTHING is left. my history is erased. Thank you for destroying my computer. WHY DID YOU DO THIS TO ME?

I don't know whether this happened after an update - there was one a few days ago, but I only realised this morning, after switching on the computer, that all my bookmarks are missing. The toolbar is there, empty, only reading "For quick access, place your bookmarks here on the bookmarks toolbar"... I wish! I tried to restore the bookmarks - but it seems there is no backup to restore at all. Then I tried to check my profiles, but there is only the one currently in use. Then I tried to move a tab to the bookmarks toolbar - and nothing happened. Then I began to panic: toolbar apart, we're speaking about years of bookmarks, most of them related to my research for my books... All the advice in the support seems to point towards profiles and backups, but, as I said, it's clearly not my case... Please, please, please: help!

For some reason, after I had already been using my Firefox account, it would not let me open it up. It said I was trying to use an old version and had to update. So, I did. Then I had to change my password because I could not remember what mine was. Now, I have lost all my bookmarks and stored passwords. How can I recover them?

My Win10 & Win11 pc's updated to this version and they all have the same problem: The bookmarks have disappeared. Including my pinned bookmarks on FF's opening page.

I also just noticed that there are no "toolbar items".

I received a message from Mozilla saying i had to update my version of firefox or certificates would be invalid and things would run slowly or worse. The deadline was today so I followed the update instructions, installing the update. Then all my tabs crashed (over 100) in 7 active windows AND the Restore crashed tabs button did nothing either for individual tabs or the restore all tabs button.

Helllllp? Please.

What a mess! After 136.0.4 was installed today and I rebooted my laptop, Firefox acted as if it was an entirely new installation. No bookmarks, no saved tabs (Tab Session Mgr extn was completely erased) and all custom settings eliminated. Any ideas about how to reverse this?

I signed into and synced my Firefox acct, which returned my bookmarks (albeit with generic icons that don't identify the sites). But no tabs have returned. Any my synced tabs history does not show everything that was open.

I'm now spending way too much time relocating and recreating what I need. This is not the first time Firefox is causing me recent pain (see prior post) and I'm again toying with leaving Firefox, as I periodically do when the platform becomes unstable and unreliable.

I love all the folks at Mozilla, but this simply cannot happen.

Hi -

I can't seem to restore my bookmarks. Latest version of Windows crashed my system and had someone helping remotely to restore and revive it which was done.

However, it appears that the "import bookmarks" feature doesn't allow me to import my firefox bookmarks. And I had thought that I had imported them, but now they are no longer available under import bookmarks. And there are no bookmarks available either.

I think something happened with things the remote person was doing but can't verify.

Is there any way to get back a few years worth of work bookmarks? Thank you,

I restarted Firefox and noticed my toolbar book marks were missing. In further inspection, I noticed all my bookmarks over many years are missing. This is obviously a disaster. What happened? Is there way to recover this information?

Well, it is quite simple: you upgraded FireFox last night and now I lost all my bookmarks which is horrible and I really do not appreciate what happened and why? It never happened before.....

(I have no idea what topic I should have selected. If you read the text here, you can quickly see that I am flailing about.)

Please bear with me as I try to finish restoring Firefox after a spam attack that got around MalwareBytes, SuperAntispyware, and Windows Defender. I am missing a large collection of bookmarks, and until a day or ago, I had not the foggiest idea what it was called, as I had started it quite a long time ago and had not encountered any problems.

I knew that, whatever it was, was still on the computer as I had caught a glimpse or two of it. Two days ago, I found it: I clicked on the three-dot icon in the top right-hand corner of Firefox, selected Bookmarks, scrolled to the bottom of the list, and clicked on Manage Bookmarks, whereupon I found my compilation named Bookmarks Menu.

I had, more or less accidentally found, several days ago that there is supposed to be an icon specifically for that entry. I thought that I had kept a copy of what the icon looks like; sadly, I just saw that I had not so done.

However, I sort of recall what it looks like, with, I believe a star and something else, and it is supposed to be found in More tools, Customize toolbar icon collection. I looked there, with my miscreant note about the icon I need to restore the use of Bookmarks Menu; the icon was not there (and is not now, I just looked.) I don't even remember how I found the text about the icon, which had an image of it, alas.

If anyone can assist me, that would be, obviously, greatly appreciated.

Help, My computer performed an automatic update, rebooting itself and all the history on Firefox has been lost all my open tabs have disappear. I followed other instructions to open the Profile Folder, but the only 2 files there are the ones created after the reboot. There are no previous files. Thanks, Juan

Moved to different pc, logged into my account, all bookmarks gone. What is going on? The sync even synced with empty bookmarks, and I guess everything I bookmarked is gone now.

I updated my Firefox browser to the latest version (133.0.3) and lost all of my bookmarks (there were so many). This has never happened to me with previous Firefox updates. How do I get these bookmarks back? I am devastated right now and really want my bookmarks back. Please help.

UPDATE: I read several previous questions and support about recovering lost bookmarks prior to posting my question. None of them applied or worked in my situation. This latest update version 133.0.3 overwrote everything in my local Mozilla folder and my old profile did not seem to exist anywhere, but after much searching I did eventually finally find the last bookmark file (after selecting to view hidden files, searched for places.sqlite in my C drive) on my computer from before the update. Next step is to import them.

My previous post seems to have disappeared, so will try again. I am 85 years old and have been using Thunderbird fo over 15 years with out any problems. Afew days ago I tried to send an e-mail and didn't have any "Send" button. In trying fix, I some how deleted my contacts sidebar. I sill have my addresses book. I have tried everything to retrieve them but no luck. I tried removing Thunderbird and reinstall, but it comes back the same. I would appreciate an guidance in trying to resolve my problem. Thank You