Unable to update at download.mozilla.org due to insecure connection

This has been a problem for me for a very long time, and I'm tired of having to use Chrome every time there's an update to Firefox. The issue I have is that I will get t… (funda kabanzi)

This has been a problem for me for a very long time, and I'm tired of having to use Chrome every time there's an update to Firefox.

The issue I have is that I will get the notification saying there's an update. I click the button to update now, the browser opens the auto download page and I get a not secure connection warning. The only work around I've found is to use Chrome, and sometimes I can use the "Other downloads" option.

I'm not running a VPN, or any other networking software on my pc. This is for the full program, not the Windows Store app.


Secure Connection Failed

An error occurred during a connection to download.mozilla.org. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden.

Error code: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Dan C 3 izinyanga ezidlule

Last reply by NoahSUMO 1 inyanga edlule

Where did my tabs go????

Initially, I set firefox up to NEVER EVER delete my tabs. But for months now, everytime I shut down my laptop and then turn it on, ALL MY TABS ARE GONE!!!! HOW DO I GE… (funda kabanzi)

Initially, I set firefox up to NEVER EVER delete my tabs. But for months now, everytime I shut down my laptop and then turn it on, ALL MY TABS ARE GONE!!!! HOW DO I GET MY TABS BACK???? THIS IS DISRUPTING MY BUSINESS EXTENSIVELY!!! WHY DOES FIREFOX NOT KEEP MY TABS????

Asked by Linda Macfarlane 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

Firefox 133 can't load websites, other browsers can

After a recent update to Firefox 133.0.3 (on Ubuntu GNU/Linux 22.04), Firefox is having difficulty connecting to websites and exhibiting some other odd behavior: - After… (funda kabanzi)

After a recent update to Firefox 133.0.3 (on Ubuntu GNU/Linux 22.04), Firefox is having difficulty connecting to websites and exhibiting some other odd behavior:

- After initially starting Firefox, it will load websites (e.g., previously open tabs) for up to 30 seconds. After that, it will not load any website in a new tab, showing the loading animation for several seconds before stopping all activity and just displaying an hourglass icon in the tab. These sites can be connected to in other web browsers. - After closing Firefox, its process is still running; I have to manually find its pid and kill it. - If I start Firefox from the terminal, I see these messages when it starts having trouble loading websites:

libva info: VA-API version 1.20.0 libva info: Trying to open /snap/firefox/5437/gnome-platform/usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so libva info: Found init function __vaDriverInit_1_20 libva info: va_openDriver() returns 0

Asked by endsley 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

Reinstalling the latest version of Firefox

I tried to open Firefox and a message appeared: "Couldn't load XPCOM". I uninstalled the program with Revo Uninstaller Pro and downloaded the latest version. I selected R… (funda kabanzi)

I tried to open Firefox and a message appeared: "Couldn't load XPCOM". I uninstalled the program with Revo Uninstaller Pro and downloaded the latest version. I selected Run as Administrator but there is a message that says "Windows cannot have access to the selected device, path or file. Maybe you don't have access rights". However, I do have access rights. I have checked it multiple times. How can I install Firefox and see it work properly? Thanks

Κατέβασα το Firefox Installer.exe και προσπαθώ να κάνω εγκατάσταση με το Run as Administrator διότι για κάποιον λόγο δεν με αφήνει διαφορετικά, αν και έχω δικαιώματα διαχειριστή. Μου βγάζει όμως ένα παράθυρο το 7-Zip και μου λέει "Δεν επιτρέπεται η πρόσβαση".

Asked by ΑΓΑΘΗ ΚΑΠΕΤΑΝΕΑ 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

can't seem to update firefox

I keep seeing a warning that I'd better update firefox by March 14th. But when I try, there seems to be no easy way to do it. I can download the archives, either .bz2 o… (funda kabanzi)

I keep seeing a warning that I'd better update firefox by March 14th. But when I try, there seems to be no easy way to do it. I can download the archives, either .bz2 or .xz, for several different versions (ESR or not), for Linux-64. But upon opening these archives, I don't see any obvious "INSTALL" script, nor a "README" or anything else to get me started. How deep do I have to dig into this, to get this simple task done? Why can't it be "one click"? I don't want to go through the hassle of setting up the Debian apt archive to point at Mozilla, since it doesn't seem to be in the defaults -- and why should I have to?

I try to follow the directions in Support, which direct me to the "three lines" menu -> Settings -> General -> Firefox Updates. But it doesn't "automatically download" the new update, in fact it doesn't even seem to try to check for updates, nor is there any link to click to make it update manually. What I see in that panel does not match the screenshot in the Support (see attached image).

I click on "download installer", but it just takes me to the same page where I can specify my language, etc., and then download the archive of the browser itself. No sign of any installer, as mentioned above.

Why is this so hard??? Has my browser been hacked to prevent updates? Please help!

--Benjamin Ketcham-McGrath

Asked by Benjamin Ketcham 1 isonto elidlule

Last reply by James 1 isonto elidlule

  • Kusonjululiwe

Error code when trying to log in to Yahoo email accts

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and … (funda kabanzi)

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and my computer several times. I deleted old history which I do several times a week anyway. I called AT&T support team but they just suggested logging on to another browser. So I tried Edge and was able to access the emails successfully. I even "refreshed" Firefox and nothing changed except I had to replace several quick links. I checked for updates and discovered my Firefox browser is up to date. My Android cell phone has no issues with the emails. I have one on Firefox browser and one with Chrome on my cell phone and no issues with either one. I have been using the same log in link for many years. I even explored the new way to log in called "Currently.com" for yahoo mail. Still won't work on Firefox. But it does work on Edge. I would prefer to continue using Firefox for browser but need to use Edge til I figure this out. Any suggestions would be greatly appreciated. (BTW wifi IS on and the connection for everything else works fine.

Here is the message I get when I try to log in: "Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over." Legal policy center Privacy policy Terms of use Accessibility Your privacy choices ©2025 AT&T Intellectual Property. All rights reserved.

Asked by k4233 1 inyanga edlule

Answered by k4233 1 inyanga edlule

Website Support

https://www.pge.com/ https://my.dmv.ca.gov/ Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium … (funda kabanzi)

https://www.pge.com/ https://my.dmv.ca.gov/

Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium in this case to complete payments and add items to the DMV Cart and complete a payment for example. I do not want to have to do this. I do not want to be forced to use a Closed Source Browser such as Microsoft Edge or Google Chrome or Apple Safari. Or, Even the Open Source version of Google Chrome Chromium. Companies like PGE are deciding to drop support for Firefox as the State not enough users use Firefox. They are forcing the market to use a Non Open Source Browser. This is a Problem. This is not good for Competition and the Internet as a whole. Not good for me as I am a Linux User. The PG&E website does not even load when using Firefox. The DMV site loads but does not allow one to complete any Payments for Example. At this time one can only view Information on the DMV website.

Asked by thaws1981 1 inyanga edlule

Last reply by Catemaco 3 ezinsukwini ezidlule

Prompt profile Master Password at startup even if there no saved credentials

Hi there, I know that many users have hated that Firefox asks for the master password from the beginning, but I would like to find an option for it to request it at the … (funda kabanzi)

Hi there,

I know that many users have hated that Firefox asks for the master password from the beginning, but I would like to find an option for it to request it at the user's discretion.

I'm currently using both Firefox Developer Edition and Firefox ESR in portable versions stored on a USB drive for my work outside of the office or home.

The Developer Edition is synced with my Mozilla account and used on both Windows 10 and Linux systems. Conversely, Firefox ESR, which I use on Windows 7 devices, has synchronization disabled. As a result, with Sync turned off and no sensitive data stored in any Firefox installation, Firefox ESR doesn't prompt me for a master password.

Why do I want Firefox to ask for the master password right from the start, even without any sensitive data saved? It's quite simple: sometimes I'm surrounded by non-techy people and I'd like to give the 'impression' (when they see me using Firefox, because most use 'the other browser') that I'm 'protecting something'. It's also a way to 'intimidate' to some extent (if a password isn't entered, they'll think something won't work properly).

It may sound silly, but it's something that 'the other browser' doesn't offer locally.

Also (and I think it's logical), I find it ironic that having other sensitive data saved in Firefox, like enabled cookies, it doesn't ask for the master password, only when there are saved passwords or forms.

Asked by Gabe Pérez 3 izinyanga ezidlule

Last reply by cor-el 3 izinyanga ezidlule

Constantly signed out of various websites, requiring verification everytime despite all the changes with history and cookies

Hi, I had the idea to try Opera browser as I saw various videos about it. Firefox does slow me down at times even though it's what I have used for years. Soon after, I d… (funda kabanzi)

Hi, I had the idea to try Opera browser as I saw various videos about it. Firefox does slow me down at times even though it's what I have used for years.

Soon after, I defaulted back to using Firefox but the settings must have gotten changed. Everytime I wish to log in to any site, I have to type in my email again. The passwords usually are the old ones that show up.

With Amazon for instance. I must sign in and verify with codes sent to my mobile few times a day. I have searched for help online and gone through the cookies and history and privacy settings, turn this on or that off, don't do this and don't do that. Despite all that, the sites don't remember my email logins. If I go from voucher code to another site, it doesn't remember my credentials, so I don't get the deal or voucher. Amazon on my mobile works perfect but on my laptop, it's just a nightmare to have to sign in and verify each time. Outlook refuses to recognize my password most times and so it goes on.

If I cannot fix this asap, I will then have to remove Firefox as a browser altogether and find anything else that works! Please advise. Last time I reached out to Firefox, I never heard back! Fingers Crossed x

sharad

Asked by sharad1 5 izinyanga ezidlule

Last reply by NoahSUMO 4 izinyanga ezidlule

Tabs not saving

I have always used the option to restore previous tabs on startup. This stopped working a few days ago. After digging into it a bit I discovered that using the ctrl+shfit… (funda kabanzi)

I have always used the option to restore previous tabs on startup. This stopped working a few days ago. After digging into it a bit I discovered that using the ctrl+shfit+q command is the only way to shut down firefox and get my previous session restored after.

I have changed no settings and afaik nothing else has changed. This is wildly inconvenient when just the other day I could close it however I wished and come back the next day to all of my tabs without having to dig it out of the history of closed windows.

Why has this changed and is there any way to restore the previous functionality?

Asked by Paul Lowry 1 inyanga edlule

Last reply by jonzn4SUSE 1 inyanga edlule

Failed to update

Hello, - Computer Nec Versa One P/N NNAN1700202 (32-bit) - XUbuntu 18.04.2LTS (i386), no upgrade possible to 19 LTS - Message asking for an update of Firefox (expired ro… (funda kabanzi)

Hello, - Computer Nec Versa One P/N NNAN1700202 (32-bit) - XUbuntu 18.04.2LTS (i386), no upgrade possible to 19 LTS

- Message asking for an update of Firefox (expired root certificate, extensions disconnection) - Proposed download completed (Firefox 135.0)

- Firefox/ Help/ "About Firefox": 113.0.2 (32 bits), no update proposal - Launch the . exe file from previous download In the "About Firefox" window, version 135.0 appears well during installation When the computer is restarted, this panel has returned to version 113

The computer works normally and perfectly meets my needs (emails and internet searches), so it is out of the question to change it (it would be scandalous from an environmental point of view)

What should I do? Thank you for giving me the precise instructions on how to proceed. Sincerely, FC

Asked by francois.chenot 15 amahora adlule

How to approve "Did Not Connect: Potential Security Issue"

I am trying to login to email service tuta.com. Due to malicious actors, the site is being blocked by Firefox when it should NOT be. Malicious actors have made false repo… (funda kabanzi)

I am trying to login to email service tuta.com. Due to malicious actors, the site is being blocked by Firefox when it should NOT be. Malicious actors have made false reports to create a DDOS on Tuta. When I try to connect to the site I get this message: "Did Not Connect: Potential Security Issue"

How do I tell Firefox to stop blocking this site as there is NOT a security issue.

Asked by grgwmsm 2 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 2 izinyanga ezidlule

How Can I Enhance My Messaging Experience with Telegram?

I've been using Telegram for a while now and love its features, but I'm curious if there are any ways to unlock additional functionalities or customizations. Are there an… (funda kabanzi)

I've been using Telegram for a while now and love its features, but I'm curious if there are any ways to unlock additional functionalities or customizations. Are there any advanced tips or modifications that can help improve privacy, speed, or overall user experience?

Would love to hear recommendations from the community!

Asked by Hina Khan 2 emasontweni adlule

  • Kusonjululiwe

Focus newtab page content instead of address bar

Hey! Up until the last update, I used this code to set and focus a custom new tab page instead of its address bar (This should be a default feature, but what can you do..… (funda kabanzi)

Hey! Up until the last update, I used this code to set and focus a custom new tab page instead of its address bar (This should be a default feature, but what can you do...)

``` var {classes:Cc,interfaces:Ci,utils:Cu} = Components;

// Set new tab page try {

 ChromeUtils.importESModule("resource:///modules/AboutNewTab.sys.mjs").AboutNewTab.newTabURL = "file:///home/razv/StartPage/index.html"; 

} catch(e){Cu.reportError(e);} // report errors in the Browser Console

// Auto focus new tab content try {

 ChromeUtils.import("resource:///modules/BrowserWindowTracker.jsm").BrowserWindowTracker;
 const Services = globalThis.Services
 Services.obs.addObserver((event) => {
   window = BrowserWindowTracker.getTopWindow();
   window.gBrowser.selectedBrowser.focus();
 }, "browser-open-newtab-start");

} catch(e) { Cu.reportError(e); } ```

After the last update, focusing the new tab page's content is broken. Can anyone help me?

Asked by Razvan Dedu 1 isonto elidlule

Answered by Razvan Dedu 1 isonto elidlule

Firefox requires a master password every time it starts up.

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in… (funda kabanzi)

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in the settings. Before this problem did not occur, no settings were changed.

I read the official article on this topic, but the recommendations described there did not help me. I turned off the password, logged out of the browser, turned it back on, logged out again, and nothing. When I turned it back on, still at every startup it asked for the password.

I also noticed that every time I start it up, the loading circle next to the cursor spins, like something is happening. Can you tell me what it could be and how to get rid of this problem?

OS: Windows 11 24H2.

Asked by nik.dobshikov 1 isonto elidlule

Last reply by TyDraniu 1 isonto elidlule

Disable Sidebar on Startup

How can I disable the sidebar opening up to my history every time I open a new window? I want to completely disable the sidebar from appearing every time a new window is … (funda kabanzi)

How can I disable the sidebar opening up to my history every time I open a new window? I want to completely disable the sidebar from appearing every time a new window is opened.

Asked by TG97 1 usuku oludlule

Last reply by jscher2000 - Support Volunteer 13 amahora adlule

Expiring Root Certificate May Disable Firefox Add-Ons

hi I would like ask if is any way manually to update Root Certificate for my old firefox 88 .My extension ublock stop working today .I try to this but not works in my fir… (funda kabanzi)

hi I would like ask if is any way manually to update Root Certificate for my old firefox 88 .My extension ublock stop working today .I try to this but not works in my firefox .

about:config xpinstall.signatures.required to false extensions.langpacks.signatures.required to false

I do not want to update my firefox .There is any way to do somthing to works Add-Ons.

Asked by olek 1 usuku oludlule

Last reply by James 11 amahora adlule